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Account number
Xw:flVn9J4qdvqdp8
jLZMfWr2WbKkCWvS2
xWRRF19E;P42l0cv2
ZhuMFZHVXhGHfg8jP
900061048927
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ucSZoTYAPYTFbi3i0

For help, visit

thameswater.co.uk/bill

Bill date
8 September 2023
Mr Avijit Bharati
Flat 45 Icon Building Billing period
39 Ilford Hill 31 August 2023
ILFORD – 7 September 2023
IG1 2FB
Supply address
Flat 45 Icon Building, 39
Ilford Hill, ILFORD, IG1
2FB

Additional account
holder(s)
Mrs Soumi Sen

Your latest bill

What you owe

£7.62
What's in this bill
Please pay us £0.01 by 19 September 2023,
followed by £7.61 by 28 September 2023. Section 1:
Your water use
A breakdown of your water use
over the last 8 days

Section 2:
Your charges
How we've calculated your
How to pay payment

Head to your local PayPoint or Payzone outlet to pay in full with your Thames Section 3:
Water payment card or go online at thameswater.co.uk/myaccount How to pay
Ways to pay, including how to get
For other ways to pay, turn to section 3. financial support if you need it

If you'd prefer to break your bill into instalments, sign up for a Direct Debit at Section 4:
thameswater.co.uk/myaccount
More help
Website links and phone numbers
if you need a helping hand
 Page 2 of 7

Your water use

How much water you've used for meter

number 08AB017414

Previous meter reading: Latest meter reading:

1542m3 1544m3
Reading taken on 30 Aug 2023 Reading taken on 7 Sep 2023

Total water used: 2m3

v-

That's the same as about...

8,000 27 25
cups of tea showers baths

Here's how your daily water use has changed

Apr 2023 – Jun 2023 – Aug 2023 –
May 2023 Aug 2023 Sep 2023

down
Measured in 5%
cups of tea
per day 1,212 1,397 1,333

Keep up the good work!

It looks like you've cut down your
water use recently – thank you
for helping us care for water! Find
more water-saving tips at
thameswater.co.uk/savewater
 Page 3 of 7

Your charges

You’ve used 2m 3 of water – here’s how that Your metered

breaks down in your charges
31 Aug 2023 to 7 Sep 2023 (8 days)
Fresh water
charges explained
We charge you separately for
fresh water, which comes out of
your taps, and wastewater, which
Wastewater goes down your drains.

m³: 2 Charge m³: 2 Your fresh water charges pay for

Charge for sourcing, storing and delivering
x rate: £1.7760 for waste x rate: £1.0017
water used
= £3.55 removed = £2.00 water to your home. Your
Fixed charge + £0.51 Fixed charge + £1.55 wastewater charges pay for
removing, cleaning and returning
Subtotal = £4.06 Subtotal = £3.55 that water safely to the
environment after you’ve used it.
Total charges for this period = £7.61
You're spending an average of £0.95 a day If you need help understanding
your charges, please head to
thameswater.co.uk/bill

What's a fixed charge?

Your fixed charge helps to cover
Summary some of our essential running
costs, like maintaining pipes and
What you owed for your bill dated 30 August 2023 £35.01 handling enquiries.

What you’ve paid - £35.00 Could you save on your

1 Sep 2023: £35.00 wastewater?
You could save £32.46 a year on
Amount carried forward = £0.01 your wastewater fixed charge
if all the rainwater from your
Total charges from 31 Aug 2023 to 7 Sep 2023 + £7.61 property drains into a soakaway,
stream or river instead of our
What to pay £7.62 sewer. Find out more at
thameswater.co.uk/swd
You could also make savings if
You're spending an average of £0.95 a day more than 10% of the water you
use doesn’t return to our sewer
system. Find out more at
thameswater.co.uk/abatement
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For every £1 you spend, we spend… Changes to our charges

Our charges are subject to
change each year. On average,
our charges went up by 11.6% on
1 April 2023. This includes
inflation, which is affected by
energy prices, and adjustments
for our past performance. We
follow guidance from our
regulator Ofwat and consult
CCW, the voice for water
consumers, on our charges. Learn
more at thameswater.co.uk/
value

How to pay

Struggling to pay?
Take control of your If you’re worried about the cost
of your bill, we’ll do everything
payments with Direct we can to help. Our support
Debit, or pay instantly includes affordable payment
plans, discounted tariffs, grants
by debit or credit card. and more. For more information,
We accept Visa and Mastercard. visit thameswater.co.uk/
helppaying
Log in at thameswater.co.uk/myaccount
or call 0800 980 8800
 Page 5 of 7

Alternatively, use any of the following options,

which take up to five days to clear:
Use your Thames Water
payment card
Pay in instalments or in full
at your local PayPoint or
Payzone outlet
Pay by cash
Pop to the post office with
your bill, pay the processing
fee and ask for a receipt
Pay with online banking
Bank account no.: 00286125
Sort-code: 57-27-53
Reference: your Thames Water
account no. 900061048927
Fill in our GIRO slip
Fill in the GIRO slip on the
back of this bill and take it to
a bank that accepts them
Don’t wait too late
Please leave enough time for
your payment to reach us.
Missing a payment or paying
late may affect your credit rating.
If you fall behind on payments,
find out what to do at
thameswater.co.uk/debt

Write a cheque
Payable to: Thames Water Utilities Ltd
Send it to: Thames Water, PO Box 234, Swindon, SN38 3TW
Write your Thames Water account number 900061048927 on the
back. Please don't post-date your cheque.

Prefer to pay in instalments?

It’s easy to set up a payment plan at thameswater.co.uk/myaccount

More help

If you need this

Update incorrect details
or tell us you’re moving:
thameswater.co.uk/
myaccount
bill in large print or
braille, or you need an
Sign up for an extra helping interpreter, please visit
hand when you need it most: thameswater.co.uk/
thameswater.co.uk/ extracare or call
priorityservices 0800 009 3652.
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Moving home
Please give us at least two days’ notice before
Access your account on the go you move, otherwise you may be liable for
charges after you’ve moved out.
Are you making the most of your online account?
Taking care of your meter
Don’t forget you can: We treat your meter readings as an accurate
measurement of how much water you use
• Submit your own meter readings so we can charge you correctly. If your meter
readings seem unusually high or low, your
• Download bills for proof of address meter could be faulty. If you’re worried, you
• Update your contact details instantly can ask us to test it for you and we’ll replace it.
If our tests show the old meter wasn’t faulty,
• Pay online if you want to we’ll charge you a fee of £70 + VAT. Find out
more at thameswater.co.uk/charges
It’s all at your fingertips – log in now at
thameswater.co.uk/myaccount It’s an offence for you to tamper with, damage
or remove your meter. Please make sure we can
access it whenever needed.

Helping with leaks

If you think you may be losing water through
a leak, find out what to do in our leakage
procedure at thameswater.co.uk/leaks
If you need a helping hand Protecting your privacy
We aim to get things right first time, but if things do go wrong we want to fix them quickly for you. To help maintain up-to-date records and
manage our debt collection process, we share
• To get helpful information or to report any issues, visit thameswater.co.uk/contact-us or give information with and receive information from
us a call and quote your account number: 900061048927 credit reference agencies. To find out more
about how we use, store and protect your data
• For billing enquiries, call 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm) as well as how you can request access to it,
• In water or wastewater emergencies, call 0800 316 9800 (lines open 24/7) please visit thameswater.co.uk/yourdata

If your hearing or speech is impaired, please contact us using Relay UK. Thames Water Utilities Limited is a company
registered in England and Wales with company
number 02366661. Registered office address:
If you’re unhappy with our service Clearwater Court, Vastern Road, Reading, RG1
We want to hear from you – please visit thameswater.co.uk/complaints 8DB. VAT registration number: GB 537-4569-15
or call us on 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm). We will respond to written queries
and complaints about your bill or service within 10 working days. If you’re still not happy, please
get back in touch with us.
If you’re not satisfied with the final outcome from the first two stages of our complaints process or your
issue is over eight weeks old and would like free, trusted, independent advice you can call the Consumer Council
for Water (CCW). The independent voice for water consumers in England on 0300 034 2222 or use their online
form at www.ccwater.org.uk/contact-us

Our commitment to you: We’ll always make an appointment with you before we visit, turn up within the
agreed appointment slot, and give you 24 hours’ notice if we have to cancel; respond to written queries
and complaints about your bill or service within 10 working days; let you know within five working days if
we can’t action a written request to change your payment arrangements; provide 48 hours’ advance
notice of planned work that might result in you having no water supply for four hours or more; restore your
water supply within the time specified on the notice for planned work; restore your water supply within 12
hours of a burst water pipe; maintain an appropriate water pressure to your property; and protect your
property from flooding from our sewers. If we fail to achieve this level of service, or if we have to issue you
with a ‘restriction of use’ notice because of problems with our water supply or because of drought, we’ll
pay you as part of our Customer Guarantee Scheme. To view our compensation policy, visit
thameswater.co.uk/compensation or call us and ask for a copy.
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JLm5bJy4pvcKffIT:AVgxbGxjI2K7F
9826 9274 0290 0061 0489 27 8

9000610489274 7.62

Flat 45 Icon Building

39 Ilford Hill
IG1 2FB

9000610489274 V432 2572753 000007625 74 X