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Account number
2yuWDVj;J4qdwqdp8
Yq6Irqr2WbKkc7wS2
MqMVRY9E;P46H4;p2
ZZOMA8pxXhGIcmHjP
900066499129
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Zs:ZrkVFxyg9vpxzX
ucSZkVYAPYT6gaAi0

For help, visit

thameswater.co.uk/bill

Bill date
24 July 2023
Miss Min Hsuan Hu
Flat 132 South Stand Apartments Sou Billing period
Highbury Stadium Square 27 January 2023
LONDON – 22 July 2023
N5 1FB
Supply address
Flat 132 South Stand
Apartments, Highbury
Stadium Square,
LONDON, N5 1FB

Your latest bill

Your monthly payment is

£25.00
What's in this bill
Please continue to make payments by
the 19th of the month Section 1:
Your water use
A breakdown of your water use
over the last 177 days

Section 2:
Your charges
A breakdown of your charges
How to pay and the payments you'll make

Pay each instalment online at thameswater.co.uk/myaccount Section 3:

For other ways to pay, turn to section 3. How to pay
Ways to pay, including how to get
For a full list of your payment amounts and dates, turn to section 2. financial support if you need it

If you'd like to pay each instalment automatically, sign up for a Direct Section 4:
Debit at thameswater.co.uk/myaccount
More help
Website links and phone numbers
if you need a helping hand
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Your water use

How much water you've used for meter

number 07T034326

Previous meter reading: Latest meter reading:

2775m3 2808m3
Reading taken on 26 Jan 2023 Reading taken on 22 Jul 2023

Total water used: 33m3

v-

That's the same as about...

132,000 440 413

cups of tea showers baths

Here's how your daily water use has changed

May 2022 – Jul 2022 – Jan 2023 –
Jul 2022 Jan 2023 Jul 2023

down
Measured in 2%
cups of tea
per day 895 765 746

Keep up the good work!

It looks like you've cut down your
water use recently – thank you
for helping us care for water! Find
more water-saving tips at
thameswater.co.uk/savewater
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Your charges

You’ve used 33m 3 of water – here’s how that Your metered

breaks down in your charges charges explained
We charge you separately for
fresh water, which comes out of
27 Jan 2023 to 31 Mar 2023 (64 days) your taps, and wastewater, which
These charges are based on our 2022/2023 rates goes down your drains.
Fresh water Wastewater Your fresh water charges pay for
m³: 11.9322 Charge sourcing, storing and delivering
Charge for m³: 11.9322
x rate: £1.5415 for waste x rate: £0.9488
water to your home. Your
water used wastewater charges pay for
= £18.39 removed = £11.32
removing, cleaning and returning
Fixed charge + £3.69 Fixed charge + £11.15
that water safely to the
Subtotal = £22.08 Subtotal = £22.47 environment after you’ve used it.
Total charges for this period = £44.55 If you need help understanding
your charges, please head to
1 April 2023 to 22 July 2023 (113 days) thameswater.co.uk/bill
These charges are based on our 2023/2024 rates
What's a fixed charge?
Fresh water Wastewater Your fixed charge helps to cover
m³: 21.0678 Charge m³: 21.0678 some of our essential running
Charge for costs, like maintaining pipes and
x rate: £1.7760 for waste x rate: £1.0017
water used
= £37.42 removed = £21.10 handling enquiries.
Fixed charge + £7.27 Fixed charge + £21.93
Subtotal = £44.69 Subtotal = £43.03
Could you save on your
wastewater?
Total charges for this period = £87.72 You could save £32.46 a year on
your wastewater fixed charge
Total charges for both periods = £132.27 if all the rainwater from your
You're spending an average of £0.75 a day property drains into a soakaway,
stream or river instead of our
sewer. Find out more at
thameswater.co.uk/swd
You could also make savings if
Summary more than 10% of the water you
use doesn’t return to our sewer
system. Find out more at
What you owed for your bill dated 27 January 2023 £35.23 thameswater.co.uk/abatement

What you’ve paid - £125.00

1 Mar 2023: £25.00 23 Mar 2023: £25.00 4 May 2023: £25.00
3 Jun 2023: £25.00 23 Jun 2023: £25.00

Total charges from 27 Jan 2023 to 22 Jul 2023 + £132.27

Current account balance £42.50

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Changes to our charges

Keep paying as normal Our charges are subject to
Continue to make your payments in the usual change each year. On average,
way. We'll check if the amount you're paying is our charges went up by 11.6% on
enough to cover the water you've used when 1 April 2023. This includes
we review your payment plan around February. inflation, which is affected by
energy prices, and adjustments
for our past performance. We
follow guidance from our
regulator Ofwat and consult
CCW, the voice for water
consumers, on our charges. Learn
more at thameswater.co.uk/
Your upcoming payments value

19 Aug 2023 £25.00 19 Sep 2023 £25.00 19 Oct 2023 £25.00

19 Nov 2023 £25.00 19 Dec 2023 £25.00 19 Jan 2024 £25.00

Please continue to make payment by the 19th of the month until we next review
your plan.

For every £1 you spend, we spend…

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How to pay

Struggling to pay?
Take control of your If you’re worried about the cost
of your bill, we’ll do everything
payments with Direct we can to help. Our support
Debit, or pay instantly includes affordable payment
plans, discounted tariffs, grants
by debit or credit card. and more. For more information,
We accept Visa and Mastercard. visit thameswater.co.uk/
helppaying
Log in at thameswater.co.uk/myaccount
or call 0800 980 8800

Alternatively, use any of the following options,

which take up to five days to clear:
Don’t wait too late
Use your Thames Water Pay with online banking Please leave enough time for
payment card Bank account no.: 00286125 your payment to reach us.
Pay in instalments or in full Sort-code: 57-27-53 Missing a payment or paying
at your local PayPoint or Reference: your Thames Water late may affect your credit rating.
Payzone outlet account no. 900066499129 If you fall behind on payments,
find out what to do at
Pay by cash thameswater.co.uk/debt
Pop to the post office with your bill, pay the processing fee and ask for
a receipt

Write a cheque
Payable to: Thames Water Utilities Ltd
Send it to: Thames Water, PO Box 234, Swindon, SN38 3TW
Write your Thames Water account number 900066499129 on the
back. Please don't post-date your cheque.
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More help

If you need this

bill in large print or
braille, or you need an
Update incorrect details Sign up for an extra helping interpreter, please visit
or tell us you’re moving: hand when you need it most: thameswater.co.uk/
thameswater.co.uk/ thameswater.co.uk/ extracare or call
myaccount priorityservices 0800 009 3652.

Moving home
Please give us at least two days’ notice before
Access your account on the go you move, otherwise you may be liable for
charges after you’ve moved out.
Are you making the most of your online account?
Taking care of your meter
Don’t forget you can: We treat your meter readings as an accurate
measurement of how much water you use
• Submit your own meter readings so we can charge you correctly. If your meter
readings seem unusually high or low, your
• Download bills for proof of address meter could be faulty. If you’re worried, you
• Update your contact details instantly can ask us to test it for you and we’ll replace it.
If our tests show the old meter wasn’t faulty,
• Pay online if you want to we’ll charge you a fee of £70 + VAT. Find out
more at thameswater.co.uk/charges
It’s all at your fingertips – log in now at
thameswater.co.uk/myaccount It’s an offence for you to tamper with, damage
or remove your meter. Please make sure we can
access it whenever needed.

Helping with leaks

If you think you may be losing water through
a leak, find out what to do in our leakage
procedure at thameswater.co.uk/leaks
If you need a helping hand Protecting your privacy
We aim to get things right first time, but if things do go wrong we want to fix them quickly for you. To help maintain up-to-date records and
manage our debt collection process, we share
• To get helpful information or to report any issues, visit thameswater.co.uk/contact-us or give information with and receive information from
us a call and quote your account number: 900066499129 credit reference agencies. To find out more
about how we use, store and protect your data
• For billing enquiries, call 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm) as well as how you can request access to it,
• In water or wastewater emergencies, call 0800 316 9800 (lines open 24/7) please visit thameswater.co.uk/yourdata

If your hearing or speech is impaired, please contact us using Relay UK. Thames Water Utilities Limited is a company
registered in England and Wales with company
number 02366661. Registered office address:
If you’re unhappy with our service Clearwater Court, Vastern Road, Reading, RG1
We want to hear from you – please visit thameswater.co.uk/complaints 8DB. VAT registration number: GB 537-4569-15
or call us on 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm). We will respond to written queries
and complaints about your bill or service within 10 working days. If you’re still not happy, please
get back in touch with us.
If you’re not satisfied with the final outcome from the first two stages of our complaints process or your
issue is over eight weeks old and would like free, trusted, independent advice you can call the Consumer Council
for Water (CCW). The independent voice for water consumers in England on 0300 034 2222 or use their online
form at www.ccwater.org.uk/contact-us

Our commitment to you: We’ll always make an appointment with you before we visit, turn up within the
agreed appointment slot, and give you 24 hours’ notice if we have to cancel; respond to written queries
and complaints about your bill or service within 10 working days; let you know within five working days if
we can’t action a written request to change your payment arrangements; provide 48 hours’ advance
notice of planned work that might result in you having no water supply for four hours or more; restore your
water supply within the time specified on the notice for planned work; restore your water supply within 12
hours of a burst water pipe; maintain an appropriate water pressure to your property; and protect your
property from flooding from our sewers. If we fail to achieve this level of service, or if we have to issue you
with a ‘restriction of use’ notice because of problems with our water supply or because of drought, we’ll
pay you as part of our Customer Guarantee Scheme. To view our compensation policy, visit
thameswater.co.uk/compensation or call us and ask for a copy.