Make payments, give us meter readings, and manage your

account at any time of the day or night.

www.nwl.co.uk
Pay at any time by calling our automated line. You will
need your card details, postcode and account number.
Mrs Yousra Malik Shaikh
0800 432 0166
Sent by email to
shaikhyousra18@gmail.com Your account number Bill number

9900 3172 35 28683497

Bill date
5 December 2023

Last bill
£0.00 Your next
What you paid payment of
£30.00
Hello Mrs Shaikh New charges
£48.97
Your water bill Account balance
is due on
£18.97 1 January 2024.
13 October 2023 to 30 November 2023
A Based on an actual meter reading

Your monthly
Need help with your bills? payment has
Let's do something about it been reviewed
It's hard to afford your bills sometimes and asking for
help can be even harder. There are ways we can help - How we worked out your
from payment plans to flexible payments to advice! new payment amount
Why not try using our eligibility checker at
www.nwl.co.uk/checker to find out if you qualify for F Current balance £18.97
· Discount of up to 50% off your bills* n Estimated usage over £218.50
· Paying your bill direct from your benefits* the next 7 months
· Flexible payments and payment breaks
* go to page 4 for more about these schemes and other ways we m New monthly payment £34.00
can help

We're here to help! The best thing you can do is get in

touch and we'll talk you through your options. Your monthly instalment of £34.00 is due
on the 1st of each month.
You can call 0345 733 5566. You can also chat to us on
webchat at www.nwl.co.uk/contact

MAYA,
Page 1 of 4
our digital assistant can help you find out
why. Scan the QR code or go to
About your usage Your supply details
Address 3 Dorothy Street, Middlesbrough,
H What you've used supplied:
Meter
TS3 6JD

06M280244
Latest Previous Total number:
reading reading used
What you've used
1429 p
x 1415 v
x 14 m³
This bill (12 October 2023 to 30 November
30 Nov 2023 12 Oct 2023 See below
(actual reading) (estimated reading) for charges.
2023)

14 m³

I Water charges (13 October 2023 to 30 November 2023) How your usage compares
This is the charge for treating the water and getting it to you.
Number of
Fixed charge 49 days at £45.09 per year = £6.04 people in
household T U V WX
Usage 14m³ at £1.2381 per m³ = £17.33

b Sewerage charges (13 October 2023 to Typical usage over

six months (m³)
28 45 60 75 85
30 November 2023)
This is the charge for taking used water and rainwater away through the To check your usage or find out how to read
sewer. your meter sign into your online account.
Don't have one, download our app or sign up
Fixed charge 49 days at £88.32 per year = £11.82 on our website.
Usage 14m³ at £0.9841 per m³ = £13.78

What is a cubic metre (m³) ?

New charges this bill £48.97
It's 1,000 litres or 220 gallons of water, which
You don't pay VAT on your water charges. gets you either...

C 12
baths
c 28
showers
f 14
washes

9900317235 Page 2 of 4
 Stay in control

A Payments since last time

30 November 2023 £30.00

Total payments £30.00

How to pay each month

Please remember to make your monthly payments at least five days before each
due date.

D P
By debit or credit card
Call 0800 432 0166 with your
card details, post code and your
account number.
By online banking
Sort code: 577361
Account no: 00000000
Reference: 9900317235
R
By PayPoint payment card
Use your payment card wherever you
see the PayPoint sign. If you do not
already have a card and would like one
please call us on 0345 733 5566 or visit
our website www.nwl.co.uk.

Sign up to pay by Direct Debit

A Q S
Convenient and secure Choose when to pay Get peace of mind
It's simple, convenient, safe and You can pay on any day of the You won't have to worry about
secure, and you can sign up in month - whichever suits you best. missing a payment and you won't
minutes at www.nwl.co.uk/DD or We collect your payment have to queue up. You're also
by calling 0345 733 5566. automatically and always tell you protected by the Direct Debit
how much we're taking. Guarantee.

9900317235 Page 3 of 4
 Leaks? Bursts? Blockages?
Call 0345 717 1100 for 24/7 emergency support. K
Bills? Moving? Paying?
Call 0345 733 5566 or start a webchat at www.nwl.co.uk.
We're open 8am to 7pm Monday to Friday, and from 8am till 1pm on Saturdays.
M
Struggling to pay your water bills? Introducing Priority services
Z Low income discount: Get a discount of up to
50% if your bill takes up 3% or more of your
We offer support for a range of circumstances:
· Set a password to protect you from anyone pretending
household income after paying rent/mortgage, and to work for us.
· Your household income is less than £17,005 or, · Let us know if you would need support during an
· Someone you live with receives Pension Credit. interruption to your water supply.
· Get your bills in Braille, large print, or on CD.
Z Reduced bill: If you don't have enough money
coming in to cover your most important bills, we
· Nominate a family member, carer, or friend to discuss
your account on your behalf.
may be able to lower your bill by up to 50%.

Q Flexible payment plan: Make things more

affordable by changing how often you pay.
Sign up online at www.nwl.co.uk/priorityservices or
call us on 0345 733 5566 to sign up today. If you
choose to call us and need help from a Text Relay
g Bill cap scheme - WaterSure: Caps your bills if
you have a meter, receive certain benefits, and
interpreter, dial 18001 before any call.
If English isn't your first language, we can provide a
either have a large family or someone has a medical
condition and uses lots of water. telephone interpreter.

g WaterDirect: Pay your bills direct from benefits.

Give us your feedback
Getting things right first time is really important, so when
We're here to help! Get in touch on 0345 733 5566, visit things don't go to plan we want to know about them.
www.nwl.co.uk/bill-help or start a webchat at If you have any feedback, compliments or complaints, call
www.nwl.co.uk/contact to see if you are eligible. us on 0345 733 5566 or go to www.nwl.co.uk/care and
we'll work with you to put it right. We can often do this in
How we use your information real-time, but where it's more complex we'll let you know
We share information with credit reference agencies when as soon as we can. We're allowed 10 working days to
you open an account with us and also on an ongoing basis; investigate and respond but we normally come back much
this includes information about your paid accounts and any more quickly.
debts not paid on time. Failure to keep up with payments may If you've followed our complaints process and you are still
impact your credit score and could affect your ability to obtain unhappy, or your issue is over 8 weeks old, you can call
credit in the future. CCW. CCW offers free independent advice. You can visit
You can read our privacy statement to find out more about their website at www.ccw.org.uk, call them on 0300 034
how Northumbrian Water protects your data at 2222, or write to them at: CCW, 23 Stephenson Street,
www.nwl.co.uk/privacy Birmingham, B2 4BH.

............................................................................................................................................................................................................................................................
.......................................................................................................................................

e Follow us on twitter @nwater_care

Calls to 0345 numbers are charged at the local rate. Charges for calls from mobile phones may be higher. We monitor and record calls to improve our
service and training.

Head office: Northumbrian Water, Customer Centre, PO Box 300, Durham, DH1 9WQ.
Northumbrian Water Limited. Registered in England and Wales. Registered number: 02366703. VAT registration number: GB 499 9803 59.
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ.
You can read our privacy statement to find out more about how Northumbrian Water protects your data on our website at www.nwl.co.uk/privacy

9900317235 Page 4 of 4