Page 1 of 6

jcbZ88xVPbmB8jcbZ
ZlXZgTnCjL:V0ZlXZ
ccbSWYSUYTVVYaaaP
hPCH2hxUnbo8Ig0jP
Account number
zkJgaVk;J4qdvsep8
qyJ8;WrRWbKyc7wS2
LaOR3Q9M;P42Xpcv2
jfoL5X8VXhGImf0JP
900075808643
S33RKLiInLq5jbjJX
Zs:ZJkVFxyg8xpxzX
ucSZuvYAPYT6cf9i0

For help, visit

thameswater.co.uk/bill

Bill date
27 November 2023
Mr Roger Alberto Lazaro Montanez
Flat 10 Billing period
68 Arodene Road 14 September 2023
LONDON – 23 November 2023
SW2 2BH
Supply address
Flat 10, 68 Arodene
Road, LONDON, SW2
2BH

Your latest bill

Your monthly payment is

£34.00
What's in this bill
Please continue to make payments by
the 1st of the month Section 1:
Your water use
A breakdown of your water use
over the last 71 days

Section 2:
Your charges
A breakdown of your charges
How to pay and the payments you'll make

Pay each instalment online at thameswater.co.uk/myaccount Section 3:

For other ways to pay, turn to section 3. How to pay
Ways to pay, including how to get
For a full list of your payment amounts and dates, turn to section 2. financial support if you need it

If you'd like to pay each instalment automatically, sign up for a Direct Section 4:
Debit at thameswater.co.uk/myaccount
More help
Website links and phone numbers
if you need a helping hand

Your water use
How much water you've used for meter
number 310867724
Move-in meter reading:
100m3
Reading taken on 14 Sep 2023
Total water used:
v-
That's the same as about...
36,000
cups of tea
You can help save water any time, any place
Stop taps in their tracks
Turning off a tap just five seconds
sooner can save half a litre of
water – imagine what we’d save if
everyone did it.
For more ways to do your bit go to thameswater.co.uk/savewater
Page 2 of 6
Track your water use
Latest meter reading: Why wait until your next bill?
As you have a smart meter, you
109m3 can use your online account to
Reading taken on 23 Nov 2023 view your daily water use
whenever you want:
thameswater.co.uk/myaccount
9m3 Save water, get rewards
Sign up to our Greenredeem
scheme and the water you save
becomes points, which you can
use to enter prize draws, donate
to charity or redeem gift cards.
Find out more at
120 113 greenredeem.co.uk/tw
showers baths
Scrub a minute off your
shower time
Did you know that making your
shower just one minute shorter
saves up to 40 litres a day for a
family of four?
 Page 3 of 6

Your charges

You’ve used 9m 3 of water – here’s how that Your metered

breaks down in your charges
14 Sep 2023 to 23 Nov 2023 (71 days)
Fresh water
charges explained
We charge you separately for
fresh water, which comes out of
your taps, and wastewater, which
Wastewater goes down your drains.

m³: 9 Charge m³: 9 Your fresh water charges pay for

Charge for sourcing, storing and delivering
x rate: £1.7760 for waste x rate: £1.0017
water used
= £15.98 removed = £9.02 water to your home. Your
Fixed charge + £4.57 Fixed charge + £13.79 wastewater charges pay for
removing, cleaning and returning
Subtotal = £20.55 Subtotal = £22.81 that water safely to the
environment after you’ve used it.
Total charges for this period = £43.36
You're spending an average of £0.61 a day If you need help understanding
your charges, please head to
thameswater.co.uk/bill

What's a fixed charge?

Your fixed charge helps to cover
Summary some of our essential running
costs, like maintaining pipes and
Opening balance 14 September 2023 £0.00 handling enquiries.

What you’ve paid - £68.00 Could you save on your

8 Oct 2023: £34.00 6 Nov 2023: £34.00
Total charges from 14 Sep 2023 to 23 Nov 2023
Current account balance
Keep paying as normal
Your water use may change with the seasons
or number of people in your home. For now
you don't need to make any changes, just keep
making your payments as usual, as you keep
using water.
wastewater?
You could save £32.46 a year on
+ £43.36 your wastewater fixed charge
if all the rainwater from your
-£24.64 property drains into a soakaway,
stream or river instead of our
sewer. Find out more at
thameswater.co.uk/swd
You could also make savings if
more than 10% of the water you
use doesn’t return to our sewer
system. Find out more at
thameswater.co.uk/abatement
 Page 4 of 6

Changes to our charges

Your upcoming payments Our charges are subject to
change each year. On average,
1 Dec 2023 £34.00 1 Jan 2024 £34.00 1 Feb 2024 £34.00 our charges went up by 11.6% on
1 April 2023. This includes
1 Mar 2024 £34.00 1 Apr 2024 £34.00 1 May 2024 £34.00 inflation, which is affected by
energy prices, and adjustments
1 Jun 2024 £34.00
for our past performance. We
Please continue to make payment by the 1st of the month until we next review follow guidance from our
regulator Ofwat and consult
your plan.
CCW, the voice for water
consumers, on our charges. Learn
more at thameswater.co.uk/
value
For every £1 you spend, we spend…
 Page 5 of 6

How to pay

Struggling to pay?
Take control of your If you’re worried about the cost
of your bill, we’ll do everything
payments with Direct we can to help. Our support
Debit, or pay instantly includes affordable payment
plans, discounted tariffs, grants
by debit or credit card. and more. For more information,
We accept Visa and Mastercard. visit thameswater.co.uk/
helppaying
Log in at thameswater.co.uk/myaccount
or call 0800 980 8800

Alternatively, use any of the following options,

which take up to five days to clear:
Don’t wait too late
Use your Thames Water Pay with online banking Please leave enough time for
payment card Bank account no.: 00286125 your payment to reach us.
Pay in instalments or in full Sort-code: 57-27-53 Missing a payment or paying
at your local PayPoint or Reference: your Thames Water late may affect your credit rating.
Payzone outlet account no. 900075808643 If you fall behind on payments,
find out what to do at
Pay by cash thameswater.co.uk/debt
Pop to the post office with your bill, pay the processing fee and ask for
a receipt

Write a cheque
Payable to: Thames Water Utilities Ltd
Send it to: Thames Water, PO Box 234, Swindon, SN38 3TW
Write your Thames Water account number 900075808643 on the
back. Please don't post-date your cheque.
 Page 6 of 6

More help

If you need this

bill in large print or
braille, or you need an
Update incorrect details Sign up for an extra helping interpreter, please visit
or tell us you’re moving: hand when you need it most: thameswater.co.uk/
thameswater.co.uk/ thameswater.co.uk/ extracare or call
myaccount priorityservices 0800 009 3652.

Moving home
Please give us at least two days’ notice before
Access your account on the go you move, otherwise you may be liable for
charges after you’ve moved out.
Are you making the most of your online account?
Taking care of your meter
Don’t forget you can: We treat your meter readings as an accurate
measurement of how much water you use
• Review your water usage so we can charge you correctly. If your meter
readings seem unusually high or low, your
• Download bills for proof of address meter could be faulty. If you’re worried, you
• Update your contact details instantly can ask us to test it for you and we’ll replace it.
If our tests show the old meter wasn’t faulty,
• Pay online if you want to we’ll charge you a fee of £70 + VAT. Find out
more at thameswater.co.uk/charges
It’s all at your fingertips – log in now at
thameswater.co.uk/myaccount It’s an offence for you to tamper with, damage
or remove your meter. Please make sure we can
access it whenever needed.

Helping with leaks

If you think you may be losing water through
a leak, find out what to do in our leakage
procedure at thameswater.co.uk/leaks
If you need a helping hand Protecting your privacy
We aim to get things right first time, but if things do go wrong we want to fix them quickly for you. To help maintain up-to-date records and
manage our debt collection process, we share
• To get helpful information or to report any issues, visit thameswater.co.uk/contact-us or give information with and receive information from
us a call and quote your account number: 900075808643 credit reference agencies. To find out more
about how we use, store and protect your data
• For billing enquiries, call 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm) as well as how you can request access to it,
• In water or wastewater emergencies, call 0800 316 9800 (lines open 24/7) please visit thameswater.co.uk/yourdata

If your hearing or speech is impaired, please contact us using Relay UK. Thames Water Utilities Limited is a company
registered in England and Wales with company
number 02366661. Registered office address:
If you’re unhappy with our service Clearwater Court, Vastern Road, Reading, RG1
We want to hear from you – please visit thameswater.co.uk/complaints 8DB. VAT registration number: GB 537-4569-15
or call us on 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm). We will respond to written queries
and complaints about your bill or service within 10 working days. If you’re still not happy, please
get back in touch with us.
If you’re not satisfied with the final outcome from the first two stages of our complaints process or your
issue is over eight weeks old and would like free, trusted, independent advice you can call the Consumer Council
for Water (CCW), the independent voice for water consumers in England, on 0300 034 2222 or use their online
form at www.ccwater.org.uk/contact-us

Our commitment to you: We’ll always make an appointment with you before we visit, turn up within the
agreed appointment slot, and give you 24 hours’ notice if we have to cancel; respond to written queries
and complaints about your bill or service within 10 working days; let you know within five working days if
we can’t action a written request to change your payment arrangements; provide 48 hours’ advance
notice of planned work that might result in you having no water supply for four hours or more; restore your
water supply within the time specified on the notice for planned work; restore your water supply within 12
hours of a burst water pipe; maintain an appropriate water pressure to your property; and protect your
property from flooding from our sewers. If we fail to achieve this level of service, or if we have to issue you
with a ‘restriction of use’ notice because of problems with our water supply or because of drought, we’ll
pay you as part of our Customer Guarantee Scheme. To view our compensation policy, visit
thameswater.co.uk/compensation or call us and ask for a copy.