Page 1 of 4

CONTACT US

stwater.co.uk

ACCOUNT NUMBER

7140137138

SUPPLY ADDRESS
08401_1669441040<22285>_S11141-PK5688/1
MR MARIAN VOICU 77 Somerset Road
77 SOMERSET ROAD COVENTRY
COVENTRY CV1 4EG
CV14EG
ISSUE DATE

01 Oct 2023

Your bill amount to

pay is

£72.43
Due now

SEPTEMBER OCTOBER

1 1

2023 2023
Billing period

30 days

WHAT YOU'RE SPENDING

Surface water and highway

Fresh water drainage
Total £30.41 Total £18.28
This is the good stuff that comes from
Total spend This is the water that drains from your property
the taps.
into our sewers, and the water that drains from

£72.43 public roads into our sewer network.

Waste water
Total £23.74
Any water that's been flushed or gone down a
Your average daily spend
plughole.

£1.01
Page 2 of 4 ACCOUNT NUMBER 7140137138

YOUR BILL BREAKDOWN

Previous account activity

Balance at last bill £155.17

Balance before this bill £155.17

Support Available
If you or somebody in your home

has some additional needs i.e. - a

medical condition, disability,

restricted mobility, or low hearing

Billing period 01 September 2023 - 01 October 2023 = 30 days / vision - Our Priority Services

Register could help. The aim of

the register is to make sure we

Surface water and
Fresh water Waste water
highway drainage are providing the right help to our

services and support you during

Assessed charge £30.41 Assessed charge £23.74 Fixed charge £10.81 supply interruptions. We're also

able to provide help with paying

(Band 1- Flat, Terrace,
your bill if you're in financial
Other)
difficulty.

Visit stwater.co.uk/support to
Highway Drainage £7.47
apply or call us on 03457 500 500 .

£30.41 Subtotal £23.74 Subtotal

Surface water drainage
Subtotal £18.28

If you think that surface water or

Average daily spend £0.54 Average daily spend £0.37 Fixeddailyspend £0.10
ground water does not drain off

your property into our sewers,

Subtotal for period £72.43 then please let us know as your

bill could be lowered. For more

information, please visit us at

stwater.co.uk

TOTAL SPENDING FOR YOUR BILL

Highway drainage
This is for any water that flows

Total billing period: 01 September 2023 - 01 October 2023 = 30 days into our sewer network from

public roads. This is paid by all

customers connected to our

sewers. For further information

visit
Surface water and
Fresh water Waste water stwater.co.uk/highway-drainage
highway drainage

Total spend £30.41 Total spend £23.74 Total spend £18.28 What is a standing
charge?
Its a fixed charge that covers
Balance before your bill £155.17
reading and maintaining the

Total for billing period 01 September 2023 - 01 October 2023 £72.43 meter. For more information visit

us at stwater.co.uk .

BALANCE AFTER YOUR BILL £72.43

To find out more about your bill and

what is included, go to

stwater.co.uk/ourserviceexplained

Registered in England & Wales. Registered No. 2366686. Registered Office: Severn Trent Centre, 2 St John's Street, Coventry, CV1 2LZ
OTM_33401_v74 B4Uv11.8 B4Mv11.5 B8HHv8.8 R8.20.139 OTM_08401_v1
Page 3 of 4 ACCOUNT NUMBER 7140137138

Our Service Standards and
Terms & Conditions
Our Codes of Practice are for guarantees
of our service to you as a valued
08401_1669441040<22287>_S11142-PK5688/2L
Alternative Formats Available
Large print or Braille? If you require

customer. View our Service Standards a different bill format please contact us
and further Terms & Conditions online at

stwater.co.uk you can also request these and well be happy to help. Visit our website

03457 500 500

by contacting us.

or call us on
You can write to us
Severn Trent

PO Box 407
Privacy Notice
We collect personal data which we use to manage customers accounts. We may also use
Darlington DL1 9WD
personal data to contact customers about water related goods and services. If you do not

The Consumer Council for Water

wish to be contacted please contact our Customer Care team.

B
If you have followed our complaints
We may share with and obtain personal data from other utilities, local authorities,
process but are still unhappy, the
government departments, credit reference agencies and other companies to maintain
Consumer Council for Water offers free
up-to-date customer records, for use in credit decisions, fraud prevention and to pursue
independent advice. You can visit their
debtors. We may also share your personal data with third party contractors who provide
website www.ccwater.org.uk , call them
services to us. We may transfer your personal data to any country only for the purposes
on 0300 034 2222, or write to them
mentioned.
Consumer Council for Water, 1st Floor,

Victoria Square House, Victoria Square,

You can see our privacy notice at: https://www.stwater.co.uk/legal/privacy/. If you wish to
Birmingham,
see the personal data we hold on you, you should make a subject access request in writing
B2 4AJ.
to: SAR Officer, Severn Trent Water, 2 St Johns Street, Coventry, CV1 2LZ
 Page 4 of 4 ACCOUNT NUMBER 7140137138

Ways to pay your bill and contact us

Ways to contact us Online at stwater.co.uk

WhatsApp 03457 500 500 Pay securely online using your Debit or Credit

Facebook messenger. Card. Visit stwater.co.uk to access your account

Apple business chat. and pay.

Phone 03457 500 500

Phone lines open Mon-Fri: 8am to 8pm Sat: 9am to 3pm. We are

also open bank holidays, except Christmas, Boxing and New Years day.
By post or at your bank
Write a cheque payable to Severn Trent Water

Direct Debit LTD for your bill amount and post it to us at:

Severn Trent Water Payments

Direct Debit is an easy and convenient way to pay. Set up
PO Box 12802
quickly online at stwater.co.uk or by calling us on
Harlow
03457 500 500
CM20 9RF

Paypoint
Please write 7140137138 on the back of the

cheque or you can take your bill to any bank or

You can pay your bill at any PayPoint location.
building society and pay over the counter.
Here are two PayPoint locations in your area:

ONE STOP STORES

36-38 KENPAS HIGHWAY

SIMPLY LOCAL

ST. JAMES LANE

Online or telephone banking
Use your own banks online or telephone
COVENTRY COVENTRY
banking by transferring the amount you owe to
WEST MIDLANDS CV3 3FU
us.
CV3 6BP
Use the following details:

Sort code: 20-00-00

Account number: 23285790

Payment ref: 7140137138

(Your Severn Trent account number)

Got a problem with your water supply? Why not manage your account online &
Spot a leak in your area or have a problem with your fresh or go paperless?
waste water? Our lines are open 24/7: No need to phone, you can do almost

everything online - pay, move house, set up a

0800 783 4444 Direct Debit, give us a meter reading. You name

it, weve got it covered!

You can also report any issues or problems you

spot online at stwater.co.uk . We want to fix any It's easy and will save you heaps of time. If

problems as soon as possible. youre new to our online services dont worry,

we have awesome customer care professionals

Contact us if you are struggling to pay online who can help you through your journey!

Were here to help you and have a wide range of schemes

available. Its quick and easy to register your details with

us online at stwater.co.uk

Please call us on 03456 022 777 so we can have a chat about

the options.

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