Professional Documents
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13 Examples of Empowered Employees
13 Examples of Empowered Employees
13 Examples Of Employee
Empowerment
1. Management Support
As with anything that is successful in business, management support
of empowerment is critical to its success.
For instance, the Ritz Carlton is a classic model for service recovery in
that front desk employees are authorized to make things right with a
customer up to a certain dollar amount. No questions asked.
4. Ongoing Training
A culture of empowerment requires ongoing training.
The more tools you give employees the more confident they will be
with making those off the cuff decisions that impact customers.
5. Access To Data
Data is king and employees who understand company data are more
equipped to influence those critical success factors.
The fact is employees won’t make the right call all of the time.
When they miss the mark, take the opportunity to coach and mentor
them on a more appropriate response.
We have all been there and can relate to an employee who hesitates
to make a decision for the first time.
Use social style testing and make sure you have the right personalities
doing the right jobs.
Some employees are very vocal about their needs but others will work
with aging or broken equipment and never speak up.
Give employees the tools and equipment they need to do their job. Fix
broken equipment as soon as possible and look for ways to improve
what the employee has to work with.