Activity 01 

: Read the letter and Label the paragraphs with these headings.
Complaints and examples – action to be taken – reason for writing

Activity 02: Reread the letter and make notes about the complaints. An
example is done for you.

Complaint Example
 Service slow and careless  Waited half an hour for a glass of
water, then glass was dirty.
 

 

Activity 03: Look at these extracts from advertisements, together with the
notes, then make sentences as shown in the example.
Production: Look at the advertisements and plan below and read the writing
tips, then write a letter of Complaint.