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2019 Individual Performance Scorecard

This document is an individual performance scorecard for S.A. Zaman for 2019. It lists several key result areas and KPIs related to IT support, with metrics like percentage of issues resolved and number of equipment requisitions. The scorecard is intended to cascade KPIs from higher-level balanced scorecards. As head of department, the HOD can include additional KPIs and then assign targets to junior team members based on this scorecard.

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S A Zaman
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36 views1 page

2019 Individual Performance Scorecard

This document is an individual performance scorecard for S.A. Zaman for 2019. It lists several key result areas and KPIs related to IT support, with metrics like percentage of issues resolved and number of equipment requisitions. The scorecard is intended to cascade KPIs from higher-level balanced scorecards. As head of department, the HOD can include additional KPIs and then assign targets to junior team members based on this scorecard.

Uploaded by

S A Zaman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Individual Performance Score Card 2019

If the employee is a HOD, this scorecard shall also be


considered as the "Deaprtmental Scorecard". The HOD will
Name: S. A. Zaman DAF002604 then cascade the KPIs and Targetsto other junior team
members. HOD can include KPIs that are neither in the BSC
Position: Sr. Executive IT
or in HOD's scorecard
TARGET 2019

Key Result Area FY 2018 Need Improvement Meet Expectation Outstanding Actual Performance Performance
KPI Code KPI Measuring Unit Weight Weighted Score Remarks
(KRA) Performance (2) (3) (5) 2019 Rating

Network Network related


IT01 Infrastructure support to all user’s of % 0
Support Factory

Mail service related


IT02 Ensure E-mail Service % 0
support

Troubleshooting & Troubleshooting and


IT03 Maintenances IT repair of Pc’s, Laptop's, % 0
Products Printer’s and UPS

System monitoring,
Operation and repair and recover from
IT04 % 0
support Hardware or software
failure.

Technical support to
IT05 Online Support % 0
online devices .

Communicate with to
Communicate with all vendors (ISP),
IT06 % 0
vendors Hardware Supplier and
Software Developer

Make all IT equipment


IT equipment requisition on ERP and
IT07 # of Times 0
requisition on ERP communicate with ERP
team for support issue

Manager's Leadership
Qualitative Leadership Qualitative 0
Ability

0% 0

Outstanding 5

Exceed Expectation 4

Meet Expectation 3

Needs Improvement 2

Meet
Unsatisfactory 1 Final Rating
Expectation

Employee Employee's Manager

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