Emergency and Crisis Management: Standard

EMERGENCY AND CRISIS
MANAGEMENT
Standard
Document No.: PER-00193661

Security Classification: Business - Internal use only
Rev Date Description Prepared Endorsed Checked Checked Approved
0 25 Issued for use M Seeton K Buckley P Hands S Ito

MAR Senior HSE S&ER HSE Manager President
2011 Advisor Coordinator Director
1A 27 Issued for P Thelwell K Buckley H Feyen S Ito

APR review EM Advisor S&ER GM–HSE President
2012 Coordinator Director
1B 13 JUL Issued for P Thelwell J Bevan K Buckley H Feyen S Ito

2012 review EM Advisor INPEX@business S&EM Team GM–HSE President
Leader Director
1 20 Issued for use

AUG P Thelwell J Bevan K Buckley H Feyen S Ito
2012 EM Advisor INPEX@business S&EM Team GM–HSE President
Leader Director
EMERGENCY AND CRISIS MANAGEMENT
DOCUMENT DISTRIBUTION
Copy Hard Electronic
Name
No. Copy Copy
00 Document Control
01 All INPEX in Australia Personnel
02 All Project Personnel
03
04
05
06
07
08
09
10
NOTICE
All information contained with this document has been classified by INPEX as Business -
Internal use only and must only be used in accordance with that classification. Any use
contrary to this document's classification may expose the recipient and subsequent user(s)
to legal action. If you are unsure of restrictions on use imposed by the classification of this
document you must refer to the INPEX Information Security Classification Directive or seek
clarification from INPEX.
Uncontrolled when printed.
ii
TABLE OF CONTENTS
1 PURPOSE ........................................................................................................... 1
2 SCOPE ................................................................................................................ 1
3 BUSINESS INTERFACES .................................................................................. 2
4 CONTEXT............................................................................................................ 2
4.1 Emergency and Crisis Management Principles ................................................... 2
4.2 Emergency and Crisis Management Organisational Structure ........................... 2
5 POLICIES AND GOVERNANCE ........................................................................ 3
6 BUSINESS RULES ............................................................................................. 4
6.1 Identification of Scenarios ................................................................................... 4
6.2 Organisational Structure and Resources ............................................................ 4
6.3 Emergency and Crisis Management Plans ......................................................... 5
6.4 Test and Improve Response Plans ..................................................................... 6
7 MONITOR AND IMPROVE ................................................................................. 7
7.1 Audit Criteria ........................................................................................................ 8
8 ABBREVIATIONS AND DEFINITIONS ............................................................ 11
LIST OF FIGURES
Figure 1: Company Emergency and Crisis Management Organisational Structure ................ 3
LIST OF TABLES
Table 1: Extent of Compliance ................................................................................................. 1
Table 2: Business Interfaces .................................................................................................... 2
Table 3: Frequency of Tests .................................................................................................... 6
Table 4: Audit Criteria ............................................................................................................ 10
iii
1 PURPOSE
This Emergency and Crisis Management Standard (hereon referred to as the Standard)
defines the business expectations for the management of an emergency or crisis.
This Standard establishes:
 A framework to allow unexpected events of any magnitude to be managed effectively;
and
 Common systems and processes across all Company activities and
sites/facilities/locations.
This Standard details the Company’s expectations for its constituents and Contractors (as
applicable- see Table 1) to prepare for, and be able to respond effectively to, emergency and
crisis situations such that the impacts to people, the environment, assets and reputation are
reduced to as low as reasonably practicable.
2 SCOPE
The scope of application of this Standard is as stated in the table below.
Entity Extent of Compliance
INPEX Holdings Australia and its Compliance with Standard

subsidiaries and Australian affiliates
INPEX Ichthys Project Compliance with Standard
Contractors Prevailing Influence Level 1 Compliance with Standard
Contractors Prevailing Influence Level 2 Compliance with Intent of Business Rules

The mechanism of compliance may vary from
this standard.
Contractors Prevailing Influence Level 3 Compliance with the Purpose of this

Standard.
Table 1: Extent of Compliance

In addition to the above, this standard shall apply in situations where Company has legal
responsibility to a Regulator for activities carried out on its behalf as the title holder, or as a
signatory to a Safety Case or Environmental Plan.
This Standard shall not supersede the need for Contractors to develop and maintain their
own emergency and crisis management plans and procedures.
Document No.: PER-00193661 Page 1 of 12

Revision: 1
Date: 20/08/2012
3 BUSINESS INTERFACES
The interface of this Standard with other Company Business Domains is as listed in the table
below:
Component Business Domain Interface
Identification and analysis of emergency Risk Management

scenarios
Training Human Resources
Table 2: Business Interfaces
4 CONTEXT
4.1 Emergency and Crisis Management Principles
Company follows the Emergency Management (EM) principles in the management of

emergency and crisis events:
 Prevention – activities that seek to eliminate or reduce the impact of hazards and/or
reduce the susceptibility to hazards, and to increase the resilience of assets, facilities
or sites;
 Preparedness – activities, such as risk identification, training, and exercising which
establish arrangements, plans and capacity to respond effectively to an event;
 Response – activities which activate preparedness arrangements and plans to deal
effectively with an event; and
 Recovery – activities which assist in the reconstruction of physical infrastructure and
the restoration of emotional, social, economic and physical wellbeing following an
event.
Prevention, Preparedness, Response and Recovery are commonly referred to as ‘PPRR’.
Company prioritises response and management efforts based on the philosophy of People,
Environment, Assets and Reputation (PEAR). PEAR is considered concurrently and not in
isolation and is defined as:
 People – minimise the impact on responders, personnel and the community;
 Environment – minimise the impact of the emergency and response activities on the
environment;
 Asset – minimise the impact of the emergency on Company and public assets;
facilitate the restoration of normal business operations and protection of the
operational integrity of the asset base; and
 Reputation – implement core Company values in response to events, to mitigate
adverse publicity and protect the reputation of the Company and the industry with key
stakeholders.
4.2 Emergency and Crisis Management Organisational Structure
The organisational structure of the Company emergency response capability (Figure 1) is

aligned to Australasian Inter-services Incident Management System (AIIMS) and shall be

Revision: 1
Date: 20/08/2012
adhered to in response to any type of incident in which emergency management

organisations will be involved.
The structure facilitates the implementation of the emergency and crisis management
principles at appropriate levels through the organisation. This tiered approach also enables
each Team to focus on a specific role within the process and more effectively control the
management of an event.
The CMT provides strategic direction in

Level 3 Crisis Management Team order to minimise reputational damage
(CMT) and reduce impacts to business continuity
and the ability to achieve strategic goals
The IMT provides operational

Level 2 management support to the ERT, and acts
Incident Management Team
as a conduit of information between the
(IMT) ERT and CMT, and the Company
Management
Level 1 Emergency Response Team A site based team that responds tactically
(ERT) to a given emergency
Figure 1: Company Emergency and Crisis Management Organisational Structure
The structure of an IMT and ERT is contained in the Emergency Management Manual
(X075-AH-MAN-0001). The structure of the CMT is contained in the Crisis Management
Manual (X075-AH-MAN-0002).
5 POLICIES AND GOVERNANCE
This standard shall be read in conjunction with the following documents:

 Health and Safety Policy (C075-AH-POL-0001);
 Environmental Policy (C075-AH-POL-0002);
 Risk and Control Policy (PER-00115834);
 HSE Communications Standard (C075-AH-STD-0021);
 HSE Document and Records Management Standard (C075-AH-STD-0032);
 HSE Prevailing Influence Standard (C075-AH-STD-0065);
 HSE Risk Management Standard (C075-AH-STD-0015);
 HSE Training and Competency Standard (C075-AH-STD-0011);
 Risk Management Standard (PER-00155769);
 Risk Management Matrix (PER-00164923);
 Security Standard (C075-AH-STD-0049);

Revision: 1
Date: 20/08/2012
 Health, Safety & Environmental Management System Process Overview (C075-AH-

MAN-0001);
 Emergency Management Manual (X075-AH-MAN-0001);
 Crisis Management Procedure (-X075-AH-MAN-0002));
 Health, Safety & Environment Prevailing Influence Procedure (C075-AH-PRC-0016);
 HSE Register of Legislation (via intranet); and
 Australian Quality Training Framework (AQTF), PMA08 Chemical, Hydrocarbons & Oil
Refining Training Package.
6 BUSINESS RULES
6.1 Identification of Scenarios
6.1.1 Intent: Identify, analyse and document credible emergency risks relevant to the
activities of the organisation, and ensure risks are reduced to as low as reasonably
practicable.
a) Potential emergency scenarios shall be identified and documented as part of the risk
management process prior to the commencement of new activities or new phases of
existing activities.
b) Actions to prevent the event occurrence, and mitigate the impacts to people,
environment, asset and reputation in the event of an occurrence, shall be identified,
documented and implemented.
c) The analysis of credible emergency risks shall identify factors that may trigger the
escalation of an event into a Crisis situation.
d) This information shall be reflected in the Risk Register or equivalent database, and
in an Emergency Response Plan (ERP) where response activities may be required.
6.2 Organisational Structure and Resources
6.2.1 Intent: Establish organisational and communication structures to prepare for and
respond to emergency and crisis scenarios. This shall include ERT, IMT and/or CMT
structures as applicable to the scope of activities.
a) The Company shall appoint key personnel at appropriate levels throughout the
organisation to be responsible and accountable for the implementation of this
Standard, to the extent relevant to the scope of their activities.
b) Each site, facilities and locations shall establish an Emergency Response Team
(ERT) where Company has Prevailing Influence Level 1 or is responsible
legislatively, or have available external emergency response expertise to draw on
when required.
c) An Incident Management Team (IMT) shall be established to effectively support an
ERT where incidents escalate to a Level 2 incident.
d) A Crisis Management Team (CMT) shall be established to effectively support an
ERT and IMT where incidents escalate to a Level 3 incident.
e) Membership requirements for the ERT, IMT and CMT shall be documented and
appropriate to the nature and scale of the activities. This shall include definitions of
roles and responsibilities within the teams and communication methods between the
teams.

Revision: 1
Date: 20/08/2012
f) Internal and external communication protocols shall be established and documented

to control the dissemination of information related to an event. All personnel shall be
made aware of communication procedures relevant to their role and must not
communicate with media or other external bodies without the express permission of
the Company.
6.2.2 Intent: Provide and ensure availability of adequate and fit for purpose equipment
necessary for emergency response.
a) The type, quantity and location of equipment required to prevent escalation and
mitigate the impacts of an event shall be identified and shall be commensurate with
emergency scenarios relevant to the activity (Section 6.1.1).
b) Equipment shall comply with the relevant Australian Standard(s) or equivalent
International Standards where available and include equipment and tools for
communication and data management.
c) A process shall be established to ensure that equipment is maintained, tested and
certified to relevant standards and the status of maintenance shall be easily verified.
6.2.3 Intent: Provide sufficient and competent human resources to manage emergency and
crisis scenarios. This shall include a comprehensive competency based training
programme.
a) A personnel rostering system shall be implemented to enable the immediate and

timely formation of ERT, IMT and CMT for when the need arises. The rostering
system shall identify team members required in the organisation.
b) The competency requirements for each role within the ERT, IMT and CMT shall be
documented. General awareness on how to respond to emergency situations shall
be included in mandatory sessions such as pre-start Inductions for all personnel.
c) Where appropriate, training shall be based on the relevant Australian Quality
Training Framework (AQTF) standard.
d) Where the AQTF is not the appropriate training standard, responsible managers
shall identify and recommend an alternate standard to the General Manager–Health,
Safety and Environment (GM–HSE)
e) Management of training needs and records shall be in accordance with the HSE
Training and Competency Standard.
6.3 Emergency and Crisis Management Plans
6.3.1 Intent: Document and maintain Plans for Emergency and Crisis Management
a) Emergency Management and Crisis Management Plans shall be established to

document and communicate how the requirements of this standard will be
implemented.
b) The Management Plans shall make provisions for subsidiary documents to bridge
into the overall emergency management process where appropriate.
c) The control and maintenance of these plans shall be in accordance with the HSE
Document and Records Management Standard (C075-AH-STD-0032).

Revision: 1
Date: 20/08/2012
6.4 Test and Improve Response Plans
6.4.1 Intent: Periodically test the effectiveness of emergency and crisis management and
response plans.
a) Emergency Response Plans (ERPs) and Crisis Management Plans (CMPs) shall be
tested on a regular basis, and varied to incorporate realistic, potential emergency
scenarios relevant to the activity.
b) Where appropriate, exercises shall involve local communities and government
authorities.
c) When large numbers of new personnel commence on a site or activity, emergency
exercises shall be conducted to reinforce the process which has been explained as
part of the site induction. This may occur as a site-wide exercise, or may occur as an
adjunct to the induction process.
d) An annual exercise plan shall be developed and implemented by sites, facilities and
locations. The minimum frequency of these exercises is defined in Table 3.
Team Minimum Frequency
Office based locations 1 x Level 1 exercise annually
Yard based locations 1 x Level 1 exercise annually
Offshore facilities  1 x Muster drill per week

ERT (CPF/FPSO)  1 x Level 1 exercise per month
 1 x Level 2 exercise per annum
Onshore facilities  1 x Muster drill per week

(Gas Plant)  1 x Level 1 exercise per roster
 1 x Level 2 exercise per annum
IMT 1 x Level 2 exercise per quarter
CMT As directed by Company President Director
Oil Spill Response Oil Spill Response exercises - conducted in accordance with designated Oil
exercises Spill Contingency Plan (OSCP)
Table 3: Frequency of Tests
6.4.2 Intent: Review and improve the effectiveness of emergency and crisis management,
including the revision of emergency and crisis management plans.
a) Post Exercise Reports (PERs) shall be completed within one week of conducting an
exercise.
b) Information from incidents, emergencies and exercise drills shall be reviewed to
identify trends and improvement opportunities.
c) Lessons learnt from emergencies and exercises shall be documented and actions
for improvements tracked in an approved Company data base.

Revision: 1
Date: 20/08/2012
d) Emergency Response and Crisis Management Plans shall be revised annually

based on the results of events and exercises, and as part of the Management of
Change process.
7 Monitor and Improve
The General Manager–Health, Safety and Environment (GM–HSE) is accountable for the
content and review of this Standard.
This Standard shall be reviewed and, where necessary, updated annually.

Revision: 1
Date: 20/08/2012
7.1 Audit Criteria
Purpose Statement Review Questions Verification
To be prepared for, and be able to respond  Has the organisation established and implemented processes to Emergency response plans
effectively to emergency and crisis situations such prepare for and respond to emergencies?
Evidence of tests
that the impacts to people, the environment, assets
and reputation are reduced to as low as reasonably  Do emergency response procedures adequately address the
practicable. reduction of impacts to people, environment, asset and
reputation?
 Has the organisation tested emergency response plans for their
effectiveness?
Business Rules Audit Questions Verification
6.1.1 Intent: Identify, analyse and document a) Has the organisation identified and documented potential Risk Register
credible emergency risks relevant to the emergency scenarios as part of the risk management process for
Emergency Response Plan
activities of the organisation, and ensure new, or new phases of existing, activities?
risks are reduced to as low as reasonably Escalation triggers
b) Has the organisation identified actions to reduce the risk and
practicable.
impacts of emergencies to ALARP?
c) Has the organisation developed guidance around factors that
would escalate an event into a crisis situation?
d) Is this information documented in a risk register or equivalent
database, and in the ERP?
6.2.1 Intent: Establish organisational and a) Has the organisation appointed personnel whose role is to ensure Position Descriptions
communication structures to prepare for implementation of this standard?
Organisational Charts
and respond to emergency and crisis
b) Have ERTs been established at appropriate locations?
scenarios. This shall include ERT, IMT Emergency Response Plan
and/or CMT structures as applicable to the c) Have IMT and CMT been established at appropriate levels in the
Communication Plans
scope of activities. organisation and at relevant physical locations?

Revision: 1
Date: 20/08/2012

d) Have the numbers, and roles and responsibilities of ERT, IMT
and CMT been defined? Are these appropriate to the nature and
scale of the activity?
e) Have procedures been established for internal and external
communication and are personnel aware or them?
6.2.2 Intent: Provide and ensure availability of a) Has emergency prevention and response equipment been Emergency Response Plan
adequate and fit for purpose equipment identified? Is equipment adequate, fit for purpose and available at
necessary for emergency response. required points of need?
b) Does equipment comply with relevant Australian Standards or
their equivalent international standards?
c) Has a process been developed and implemented to ensure
equipment is maintained, tested and certified to appropriate
standards?
6.2.3 Intent: Provide sufficient and competent a) Is a rostering system in place to ensure adequate availability of ERT, IMT and CMT
human resources to manage emergency personnel for ERT, IMT and CMT formation at short notice, taking Rosters
and crisis scenarios. This shall include a into account fitness for work requirements?
Training Program
comprehensive competency based training
b) Is a competency based training program in place to ensure
programme. Induction
personnel have the knowledge and skills required to fulfil their
roles?
c) Is training based on the Australian Quality Training Framework
standard, alternative standard where appropriate?
d) Is training managed in accordance with Company Standard?
e) Do mandatory inductions include general awareness of
evacuation requirements?
6.3.1 Intent: Document and maintain Plans for a) Have Emergency Management and Crisis Management Plans Emergency Management
Emergency and Crisis Management been developed? and Crisis Management
Plans
b) Do plans account for bridging by other documents?
Revision: 1
Date: 20/08/2012

c) Are plans reviewed and authorised by appropriate personnel?
d) Do documents conform with HSE Document and Records
Standard?
6.4.1 Intent: Periodically test the effectiveness of a) Have Emergency and Crisis Management Plans been tested on a Annual Exercise Plan
emergency and crisis management and regular basis? Are exercises realistic and relevant to the activity?
Records of tests / drills
response plans.
b) If appropriate, do exercises involved local communities and
government authorities?
c) Do exercises account for large numbers of new starters?
d) Has the annual exercise plan been developed and implemented?
Is the annual exercise plan in accordance with minimum
frequencies stated in this standard?
6.4.2 Intent: Review and improve the a) Have post exercise reports been completed within one week of an Post Exercise Reports
effectiveness of emergency and crisis exercise?
Actions Tracking Database
management, including the revision of
b) Have results from exercises been assessed for trends and
emergency and crisis management plans. Revisions of documents
improvement opportunities?
c) Are lessons identified and shared?
d) Have actions from actual events and exercises been documented
and tracked to completion?
e) Do actions provide for the improvement of emergency and crisis
response and management, including revision of the emergency
and crisis management plans?
Table 4: Audit Criteria

Revision: 1
Date: 20/08/2012
8 Abbreviations and Definitions
Abbreviation/ Term Definition
Activity A collection of undertakings to achieve an objective e.g. Onshore

Operations; Offshore Operations; Well Control and Integrity;
construction.
AIIMS Australasian Inter-services Incident Management System
AQTF Australian Quality Training Framework
BCP Business Continuity Plan
CBT Competency Based Training
CMT Crisis Management Team
Company Any operation or business under the control of INPEX Holdings

Australia, whether located in Australia or another location (as a
branch office), is deemed to be the company.
Crisis A critical event, with consequences of sufficient magnitude to

seriously damage an organisation and hinder its ability to achieve
corporate objectives.
Domain The Company’s Business Management System (BMS) comprises

of 31 Domains, which represent the organisation of the process
areas forming the BMS.
Emergency An event, actual or imminent which endangers or threatens to

endanger personnel, the environment or assets, and which
requires an immediate, significant and coordinated response.
EMP Emergency Management Plan - a plan which describes the

necessary immediate steps to manage an emergency.
ERP Emergency Response Plan – a plan which provides procedural

guidance to control, coordinate and respond to an Emergency.
ERT Emergency Response Team - a site based team that responds

(tactically) to a given Emergency.
GM–HSE General Manager–Health, Safety and Environment
HSE Health, Safety and Environment
IMT Incident Management Team – personnel comprised of the Leader

and those appointed to be responsible for the functions of
Operations, Planning, Logistics and Log Keeper. The IMT may
co-opt additional members via Technical Support e.g
Environment, Well Control and Integrity or external stakeholders
as required.

Revision: 1
Date: 20/08/2012
Abbreviation/ Term Definition
Incident Events, accidentally or deliberately caused which require a

response.
Level 1- Emergency A Level 1 emergency is characterised by being able to be

Response resolved through the use of local or initial response resources
(site/facility/location) only.
A Level 1 emergency can be controlled and resolved with
operational resources normally available at the site e.g.
Emergency Response Team (ERT).
Level 2 - Incident Level 2 events require operational management level support.

Management Support is provided to the site via the activation of part or all of the
(activity) appropriate IMT. The objectives are similar to Level 1
emergencies and involve the coordination of additional resources
to support the site, and the notification to stakeholders.
Under some circumstances, Level 2 events can be controlled by a
contractor ERT with the Company IMT providing assistance as
required.
The Company CMT Leader will be advised of any Level 2 event.
Level 3 - Crisis Level 3 events, given their complexity, require Company strategic
Management direction due to the impact on reputation, liabilities, business
(Operational continuity and stakeholders, via activation of part or all of the
Organisation) CMT. Level 3 activation can also occur where there is a
developing threat or issue.
Offshore Facility Any offshore installation, as defined in the Offshore Petroleum

and Greenhouse Gas Storage Act 2006 (OPGGSA), or
subordinate regulations.
OSCP Oil Spill Contingency Plan
PEAR People, Environment, Asset, Reputation
PER Post Exercise Reports
PPRR Prevention, Preparedness, Response, Recovery
Risk Owner A person with accountability and authority to manage a risk
S&EM Team Security and Emergency Management Team
Sites, Facilities & An area where Company personnel or contractors are located. It
Locations may be an office, fabrication yard or operating facility (CPF,
FPSO, and Gas Plant).

Revision: 1
Date: 20/08/2012

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EMERGENCY AND CRISIS

Document No.: PER-00193661

Rev Date Description Prepared Endorsed Checked Checked Approved

0 25 Issued for use M Seeton K Buckley P Hands S Ito

1A 27 Issued for P Thelwell K Buckley H Feyen S Ito

1B 13 JUL Issued for P Thelwell J Bevan K Buckley H Feyen S Ito

1 20 Issued for use

01 All INPEX in Australia Personnel

02 All Project Personnel

The scope of application of this Standard is as stated in the table below.

Entity Extent of Compliance

INPEX Holdings Australia and its Compliance with Standard

INPEX Ichthys Project Compliance with Standard

Contractors Prevailing Influence Level 1 Compliance with Standard

Contractors Prevailing Influence Level 2 Compliance with Intent of Business Rules

Contractors Prevailing Influence Level 3 Compliance with the Purpose of this

Table 1: Extent of Compliance

Document No.: PER-00193661 Page 1 of 12

Component Business Domain Interface

Identification and analysis of emergency Risk Management

Training Human Resources

Table 2: Business Interfaces

4.1 Emergency and Crisis Management Principles

Company follows the Emergency Management (EM) principles in the management of

4.2 Emergency and Crisis Management Organisational Structure

The organisational structure of the Company emergency response capability (Figure 1) is

Document No.: PER-00193661 Page 2 of 12

adhered to in response to any type of incident in which emergency management

The CMT provides strategic direction in

The IMT provides operational

Figure 1: Company Emergency and Crisis Management Organisational Structure

This standard shall be read in conjunction with the following documents:

Document No.: PER-00193661 Page 3 of 12

 Health, Safety & Environmental Management System Process Overview (C075-AH-

6.1 Identification of Scenarios

6.2 Organisational Structure and Resources

Document No.: PER-00193661 Page 4 of 12

f) Internal and external communication protocols shall be established and documented

a) A personnel rostering system shall be implemented to enable the immediate and

6.3 Emergency and Crisis Management Plans

a) Emergency Management and Crisis Management Plans shall be established to

Document No.: PER-00193661 Page 5 of 12

6.4 Test and Improve Response Plans

Team Minimum Frequency

Office based locations 1 x Level 1 exercise annually

Yard based locations 1 x Level 1 exercise annually

Offshore facilities  1 x Muster drill per week

Onshore facilities  1 x Muster drill per week

IMT 1 x Level 2 exercise per quarter

CMT As directed by Company President Director

Table 3: Frequency of Tests

Document No.: PER-00193661 Page 6 of 12

d) Emergency Response and Crisis Management Plans shall be revised annually

7 Monitor and Improve

Document No.: PER-00193661 Page 7 of 12

7.1 Audit Criteria

Purpose Statement Review Questions Verification

Business Rules Audit Questions Verification

Document No.: PER-00193661 Page 8 of 12

Purpose Statement Review Questions Verification

Purpose Statement Review Questions Verification

Table 4: Audit Criteria

Document No.: PER-00193661 Page 10 of 12