OpsDog KPI Reports

T&E Expense Payments

per Employee
Benchmarks, Definition & Measurement Details

M P L E A
SA & D AT
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CO NT

2017 Edition www.opsdog.com info@opsdog.com 844.650.2888

T&E Expense Payments per Employee
Definition & Measurement Details

What is T&E Expense Payments per Employee?

The number of travel and entertainment (T&E) report payments (i.e., expense reimbursements) processed over a given time period divided by the average
number of employees processing T&E reimbursements within the company’s expense management function (or similar department) over the same period
of time.

Why should this KPI be measured? How is this KPI calculated?

Travel & Entertainment (T&E) Expense Payments per Employee measures Two numbers are used to calculate this KPI: (1) the total number of travel
the overall productivity and efficiency of the company’s internal expense

T E N T
and entertainment (T&E) reimbursement payments completed, and (2)

CON
management function. While there are many technologies that will the number of employees responsible for managing and processing T&E

tails!
automate various parts of the T&E expense management process, reports/vouchers and reimbursements (typically these employees are

G E D e n t De
RID
various non-technology issues can cause issues, driving cycle times, within the company’s internal expense management and/or accounts
as u r e m
AB ition & Me
error rates, and costs higher. Poorly defined expense policies and report payable functions). A reimbursement payment is simply counted as

F u ll De fin
submission procedures, incorrect or missing T&E report information (e.g., any instance where an employee T&E report was processed and a

se to V i e w
missing receipts, incorrect charge codes, etc.) and a lack of attention reimbursement payment was made to compensate the employee for
Purcha
to detail among T&E processing staff can negatively impact employee
productivity, costs and service levels. An audit of T&E reporting processes
business-related expenses.

typically reveals opportunities to simplify submission methods/formats

and eliminate common, repetitive report errors/omissions.

Related KPIs Formula

Travel & Entertainment Voucher Error Rate, Travel & Entertainment Number of T&E Expense Payments Processed / Number of T&E Expense
Payment Error Rate Processing Employees

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T&E Expense Payments per Employee
Benchmarks & Characteristics of High Performers

T&E Expense Payments per Employee

Number of T&E Expense Payments Processed / Number of T&E Expense Processing Employees

XX Characteristics of High Performers

XX
• KPIs are well-defined, tracked and tied to
XX performance reviews
• Robust self-service options for customer
XX

NT
(online FAQs, etc.)
XX

N T E • Agents cross-trained to handle and resolve

CO
multiple call types

P L E i n g Da ta!
SAM h m a r k • KPIs are well-defined, tracked and tied to

tual Benc
XX agent performance reviews
w Ac
XX

r c h a s e t o Vie Avg (XX)

XX Pu
XX
Sample Size: XX
XX XX KPI Type: XX
XX XX
Unit: XX
XX Is High or Low Best?: XX
High Performers Low Performers

How to read this chart: This chart summarizes the performance gaps between high (Top 5%), mid
(Median) and low (Bottom 5%) performers for this Key Performance Indicator (KPI). For example, the
column labeled “Top 5%” represents a company that outperformed 95% of the peer group observed
for this metric.

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Benchmarking Report Terms & Conditions
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© 2017 OpsDog, Inc.

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OpsDog, Inc.
1502 Augusta Dr., Suite 200
Houston, TX 77057
Tel: 844-650-2888

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