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Chapter 7table Etiquette Basic Phraseology For Food and Beverage Service Staff Welcoming/Receiving
Chapter 7table Etiquette Basic Phraseology For Food and Beverage Service Staff Welcoming/Receiving
I. WELCOMING/RECEIVING
Good morning/afternoon/evening,
Evening ladies , gentlemen , we have prepared a nice table for your party or “table 3 or 4”
“are we holding a reservation for your party sir? “How are you?” or “Table for 3 or 4”
“We are glad to see you again , Mr./Mrs.. This way, Please.” You can add; May I lead to your favorite
table (if you know)
I’m sorry, sir/mam, but we are fully booked at the moment. “Do you mind waiting at the lounge and
I’II call you the moment we have a table available for you.”
“May I offer you a glass of refreshing drink before your meal or (to start with)
“May I get you a bottle of chilled beer or a Martini perhaps before we serve dinner?”
For martini you can ask: “would you want it sweet or cocktail?”
For drinks ordered straight or on the rocks, ask “ Shall I make it double for you?”
For scotch. “would you like your scotch to go with water, soda or ale on the side?”
• Wine service
Upon presentation , say Sir/Mam may I present to you your bottle of____ with a very good vintage
year(if vintage is indicated) of (year) , a heavy bodied red wine?
Before the opening say “shall I open the bottle for you?”
Before sommelier taste the wine , ask permission and say “Sir/Mam , may I have the privilege to taste
the wine?”
TAKING ORDERS
If they take time in ordering and you have other guest waiting, leave them and say:
“May I suggest some items? For main course, you have a choice of___,_____ or _____”
For merchandising appetizer: “For your starter, may I suggest a light appetizer? We have____”
Offer soup:
Offer Salad:
• SERVING FOOD/DRINKS
For a drink, mention name, “your peach daiquiri, Madam. Enjoy your drink.”
For a drink, mention name: Your very special ___ , It’s one of the specialities of the house. I hope you’ll
like it.”