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KB0749739
How to make 'Windows OS - Servers' Pattern return Bios Serial number instead of
Baseboard Serial number
14d ago • 1851 Views • Public
Description
Symptoms
By default, OOB 'Windows OS - Servers' Pattern return Baseboard Serial number, but in some case,
customer might wanted to use the Bios Serial number for the CI instead.
Cause
From the 'Windows OS -Server' pattern, step '5. Insert serial number to cmdb_ci_win_server':
Resolution
There are 2 options:
1) Changed the order/swap these 2 steps (3.10 and 3.12) in the pattern
https://<instancename>.service-now.com/$sn_pattern_designer.do?
sys_id=670e55a4db702200c06776231f961942&authoring_mode=modify&editor_mode=advanced§ion_i
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749739 1/3
21/05/2021 Support and Troubleshooting - How to make 'Windows OS - Servers' Pattern return Bios Serial number instead of Baseboard Serial nu…
Additional Information
Serial Number Valid Field:
https://hi.service-now.com/kb_view.do?
sys_kb_id=198e4f97db583b4813b5fb2439961924&sysparm_rank=7&sysparm_tsqueryId=b77a23a7db2dbf08
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21/05/2021 Support and Troubleshooting - How to make 'Windows OS - Servers' Pattern return Bios Serial number instead of Baseboard Serial nu…
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Knowledge Bases
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749739 3/3