Name

mobile(San diego, CA)

gmail

Professional summary:

 Over 8+ years of IT experience and 5+ years in SalesForce.com CRM platform as

Developer and Administrator.
 Experienced in all phases of Software Development Life Cycle (SDLC) and highly
skilled in salesforce.com (SFDC) development and implementation.
 Extensive experience in designing of custom objects, custom fields, picklist, role based
page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation
Rules, Approval Processes, custom Tabs, custom reports, report folders, report
extractions to various formats, Snapshots, Dashboards, and Email generation according
to application requirements.
 Hands on experience with Profiles, Permission sets, Organization Wide Defaults and
Roles.
 Experienced customizing standard objects Accounts, Contacts, opportunities, Products,
Price books, Cases, Leads, Campaigns, Reports and Dashboards
 Proficient in security and sharing rules at object, field, and record level for different users
at different levels of organization.
 Have performed page layout customization, page layout assignment based on profiles and
created custom links based on user requirement.
 Developed and configured various Dashboards, Custom Reports and Report Folders
for different user profiles based on the need in the organization.
 Experience with data migration and updates through the tool Apex Data Loader in
Salesforce.com
 Experience working with salesforce.com sandbox and production environments and
experience in managing full sandbox, developer sandbox and Configuration-only
sandbox.
 Executed various levels of Unit, Integration, User Acceptance and Operational
Acceptance testing using test cases to prove that system conform to specifications of
business and quality requirements.
 Strong work ethic, taking ownership of all duties and responsibilities and meeting
management objectives.

Technical Skills
Salesforce Salesforce CRM, Workflow & Approvals, Dashboards, Custom Objects.
Technologies

Languages C, C++, Java Script, HTML, XML, XHTML, CSS, SQL.

Professional experience

Client: FM Global Group

Role: Salesforce Admin
Period: July 2015 to Till Date

Site address = https://www.fmglobal.com/

At FM Global Group, Sales Force is used for Marketing it mainly deals with Lead Management, Account
& Contact Management, Activity management, Opportunity and Pipeline management, Forecasting

Roles & Responsibilities as Developer:

 Analyze and resolve technical and application problems.

 Interacted with various business user groups for gathering the requirements for Salesforce
implementation and documented the Business and Software Requirements.
 Performed detailed analysis of business and technical requirements and designed the solution by
customizing various standard objects of Salesforce.com (SFDC)
 Adhere to high-quality development principles while delivering solutions on-time.
 Developed design documents, Solution documents for the requests before development
Phase.
 Created Custom objects, Custom fields, Record Types, Page Layouts for each Record type.
 Define SF security model – Roles, Profiles, Public Groups, Sharing Rules, and Queues etc.
 Created Work Flows, Email Alerts, Validation Rules, Field Updates, Custom Labels, Field
sets, Custom Settings, Process Builder, Approval Process and Visual Flows.

 Created change sets to deploy components to the production.

Environment: Saleforce.com platform, Workflow & Approvals, Process Builder, Custom Objects,
Custom Tabs, Page Layouts, Flows, Data Loader, Formulas.