CRM

Salesforce
Web Usability Asignement
 2013463630
Tafseerul Islam (GL)

2012960630
Ali Afree Chitra

Teammates 2013726030
Atiya Tabassum Poonam

2013840630
Tasnim Jahan Oishi

2022613630
Zina Salwa
Company Overview

What is Salesforce? About Business E-Business Model Revenue Model

Salesforce is the The core business function They operate B2B Salesforce's
mainstream online is cloud computing and (business to revenue model is
platforms which support Software-as-a-Service business) business subscription-
CRM applications for (SaaS). model. Salesforce based.
sales, marketing, They offer customers cloud- is primarily a cloud- Salesforce CRM
analytics, commerce, and based applications services based software services require a
customer engagement, as such as digital commerce, provider for other subscription from
well as the creation, app development, digital businesses. the company that
connection, and marketing, sales force
takes CRM
integration of cloud apps. automation, and so on.
services.

 Salesforce's Web Strength

Salesforce for market

automation

Customization
capabilities

Cloud product
accessibility

The pricing model

Extensive out-of-the-
box functionality
 Sale
sforc
Web e's
Wea
knes
s
Negative feedback
on customer
service
Complex
configuration
system Navigation and
simple tasks
become overly
complicated due to The catastrophe of
the cluttered UI Cloud deployment
 Salesforce Competitors

Ease of
Deployment

Features and Add-

ons

Salesforce's technical
support
Recommendations

Organizing the reports Upgrading the UI

and dashboards

Conferring with clients More guided tutorials