because they are the main entity that gives money to the industry. Without a guest, establishments such as hotels, restaurants, and other forms of transportation will not be profitable. So they really matter in every aspect. Having nice and orderly treatment of guests is a sign of humanity. This is where the deep relationship between the guest and the staff begins. It is very difficult to serve the guests because not all the guests are kind, some have very high expectations but on the other hand we future hotel staff really get along with the guests.