How to do a refund (In Tix and in Vendini)

First get the name that of the account is under. If not in Tix, check in Vendini. If not in either
check to make sure it’s not under someone else’s’ name

In Tix:
1. In Tix search for
account last name,
scroll down to order
history

2. Click Order Number to

go into details

3. Click the Blue [Action] button,

then click Modify order.

4. Once in the order, in the checkout

bar go to the bar with the “Section
row, seat, ticket type” , then go
over to the “remove” section and
“release the ticket”

5. If it’s a comp ticket then you’re

done, however if it’s a paid for
ticket you need to refund them in
Paymentech

(See next page)

6. Log into Paymentech, then move your
mouse over “new order” and scroll down
to “credit”

7. You will need their card number,

expiration date, Amount, and order
number. (You will need to get this from
the patron as we don’t keep card info on
file) (Some people will not feel
comfortable giving you, talk
to marc to see if its okay to have a check
issued)

8. Once all the information is in their

appropriate areas click the
[Credit] button.

9. If it goes through correctly it

will bring you to the
[CREDITED] screen (see
fig 3)

10. Note in the google Doc

titled “Refund Log” for all
the information asked. If
they need to write/send a
check make note if the
address on file is correct.
In Vendini:
1. Open Vendini program and
Log in

2. Click the [Patrons] section

Search for their Last name.
When you find their account
click to open it.

3. Scroll through their [Patron

Log] for their order number.
(You may have to open them to
make sure it is the order you
are refunding)

4. Once you find the order and

you’ve made sure this is the
one you’re refunding, get the
order number. If you’re in
Vendini it’s the blue
underlined number. If you’re in
the “Ticker Confirmation” its
under the barcode.” Copy this
number.

5. Now in Vendini press the

[Orders] button, and paste/type
the order number into the
search bad. Hit enter. This will
pull up the order.

6. Click the blue underlined word

that says “Refund”

7. It will bring you to the refund

page, you only have 8 minutes
to process the refund.

8. Make sure the checked off

boxes are the things you are
refunding. Hit NEXT to process the REFUND

(cont on next page)

9. A. If it’s a Credit Card Return
then in the make sure the bar
under [Refund Amount] in the
Credit Card bar has the correct
amount, and the Cash bar has 0.

B. If it is a return over $400, it

needs to be done through check. You
will this time change the amount in
the Credit Card Bar to $0 and the
Cash Bar to however much the return
will be for.

10. Once these are filled out properly

you will hit [Process] if
everything is done correctly you
will get a screen that says “refund
complete”

11. However if you get a screen such

as the figure to the right then you
need to go to Paymentech (see
how to do a refund in TIX for
this) to complete this refund.

12. Once these are closed out go the

“Refund Log” document in
google docs and fill it out
accordingly.