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MODULE NAME: MODULE CODE:

BUSINESS ANALYSIS 2A BUSA6211
BUSINESS ANALYSIS 2A BUSA6211d
BUSINESS ANALYSIS 2A BUSA6211p

ASSESSMENT TYPE: EXAMINATION (PAPER ONLY)

TOTAL MARK ALLOCATION: 120 MARKS
TOTAL HOURS: 2 HOURS (+10 minutes reading time)
INSTRUCTIONS:
1. Please adhere to all instructions in the assessment booklet.
2. Independent work is required.
3. Five minutes per hour of the assessment to a maximum of 15 minutes is dedicated to
reading time before the start of the assessment. You may make notes on your question
paper, but not in your answer sheet. Calculators may not be used during reading time.
4. You may not leave the assessment venue during reading time, or during the first hour or
during the last 15 minutes of the assessment.
5. Ensure that your name is on all pieces of paper or books that you will be submitting. Submit
all the pages of this assessment’s question paper as well as your answer script.
6. Answer all the questions on the answer sheets or in answer booklets provided. The phrase
‘END OF PAPER’ will appear after the final set question of this assessment.
7. Remember to work at a steady pace so that you are able to complete the assessment within
the allocated time. Use the mark allocation as a guideline as to how much time to spend on
each section.
Additional instructions:
1. This is a CLOSED BOOK assessment.
2. Calculators are not allowed.
3. Answer All Questions.

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Business Case Study: eBookStore

Read the case study and and answer the questions that follow.

The ABC College has realised that there is a need to support its students regarding reselling their
used textbooks. As a result, the Teaching and Learning with Technology Department at ABC College
has agreed to provide funding for the development of an online platform. The online platform will
be available to the traditional books stores within the college and students can use it to resell their
used textbooks. To make the platform noteworthy, the college recommended that the online
platform be developed by the ABC College students registered for the web development and
business application modules.

This online platform should meet all the electronic commerce (e-commerce) basic principles. It
should also provide traditional bookshops, such as JUTA, Van Schaik, Credo and Protea, an
opportunity to sell new books, but most importantly to resell used textbooks within the student
community. The e-commerce web application will be named eBookStore. The student development
team will be responsible for planning, designing, developing and implementing and supporting the
eBookStore. From inception, the student development team will take full responsibility for ensuring
the delivery of the eBookStore.

Question 1 (Marks: 25)

Technology has managed to assist businesses in delivering a better value proposition and
preference to various customer needs.

Q.1.1 Using the case study above, discuss the impact of outsourcing the development of (10)
eBookStore to ABC College’s students.

Q.1.2 During the problem solving phase, stakeholder identification and stakeholder (15)
perspective are important aspects in making an informed decision in solving the
problem.

Using the case study, identify the stakeholders and explain why stakeholder
perspective is important.

© The Independent Institute of Education (Pty) Ltd 2019

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Question 2 (Marks: 25)

There are various competencies that business analysts should strive to acquire and practice to
become successful in any project they might need to perform their job effectively.

Q.2.1 Based on the case study, identify and explain three competencies that a business (9)
analyst will need to have in order to be successful in this project.

Q.2.2 What two skills should the student development team consider developing as a (6)
team in order to be successful business analysts for this project?

Q.2.3 Evaluate the case study using the Porter’s Five Forces model. (10)

Question 3 (Marks: 35)

In order for the business analyst to understand the broader view of issues of the problem they are
trying to solve, there is a need to understand various tools and techniques necessary for them to
have an overview of these issues.

Q.3.1 Making reference to the case study, explain what strategy is and why a strategy is (10)
supposed to be a written statement?

Q.3.2 Given the process model below, answer the following questions: (10)

1. Which activities constitute the business process? (2)

2. Which decision can be taken? (2)
3. Which event starts the process? (2)

© The Independent Institute of Education (Pty) Ltd 2019

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4. What is the ordering of events, decision, and activities? (2)

5. Which are the possible outcomes of the process? (2)

Q.3.3 Using the case study, explore the stakeholders’ perspectives using the CATWOE. (15)

Question 4 (Marks: 10)

Based on the case study and general knowledge acquired in business analysis, provide and explain
at least five common problems that can lead to information systems/ information technology
project failures.

Question 5 (Marks: 10)

Using the case study, discuss and apply the concept of tacit knowledge.

Question 6 (Marks: 5)
Illustrate, with an aid of a UML diagram showing a mandatory participation in one-to-many,
between a customer and the orders for a book.

Assessment Criteria Mark Allocation

UML diagram 3 marks
Correct mandatory participation 2 marks

Question 7 (Marks: 10)

Developing an information system involves a lot of time and skill. Using the case study, discuss why
ABC College should consider adopting a commercial off-the-shelf (COTS) solution for eBookStore.

END OF PAPER

© The Independent Institute of Education (Pty) Ltd 2019

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