Mansi &amp - Amp - Akancha YVJ 2020

Exploring Assertiveness, Interpersonal Relationships and Conflict
Management Styles Among Indian Youths.
Mansi Mathur and Dr. Akancha Srivastava
To cite this article: Mansi, M., Akancha, S. (2020). “Exploring Assertiveness, Interpersonal Relationships
And Conflict Management Styles Among Indian Youths” Youth Voice Journal, ISSN (online): 2969.
• Published Online: 2020

• Submit your article to this
journal.
• View Related Articles
The Youth Voice Journal is ranked and indexed by Scopus, ORCID, Kudos, Criminal Justice Abstracts,
EBSCO Information Services and The European Reference Index for the Humanities and the Social
Sciences (ERIH PLUS).
Full Terms & Conditions of access and use, and Publications Ethics Guidelines can be found at
Assertiveness, Interpersonal
Relationships & Conflict
Management Styles
Mansi & Akancha
https://www.rj4allpublications.com/guidelines-and-editorial-policy/
RJ4All Publications
YVJ@rj4allpublications.com|www.rj4allpublications.com
Restorative Justice for All (RJ4All) International Institute is an international Non-Governmental

Organisation (NGO) with a mission to advance community and social cohesion at the local, national
and international levels. Through our programmes, we redistribute power within society using
education and the values and practices of restorative justice.
RJ4All Publications is an independent publisher specialising in social sciences and the publication of
cutting-edge research on restorative justice, criminal justice, equality and human rights. RJ4All
Publications is the publishing arm of RJ4All, and the publisher of the international, peer reviewed
Youth Voice Journal (YVJ™) and the Internet Journal of Restorative Justice (IJRJ®).
First published in the UK in 2020 by RJ4All Publications
© 2020 RJ4All
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, without the prior permission in writing of RJ4All, or as
expressly permitted by law or licence or under terms agreed with the appropriate reprographics
rights organisation. You must not circulate this publication in any other form and you must impose
the same condition on any acquirer.
Trademark notice: “Restorative Justice for All”, “Internet Journal of Restorative Justice”, “IJIR®”, the
Youth Voice Journal, “YVJ™”, the RJ4All Logo, the IJRJ® Logo and the YVJ™ logo are all trademarks of
Restorative Justice for All International Institute cic. All rights reserved. Product or corporate names
may be trademarks or registered trademarks, and are used only in good faith and for identification
purposes.
Database right RJ4All Publications (maker)
British Library Cataloguing in Publication Data
ISSN(online): 2969
ISSN(online): 2969 1
© 2020 RESTORATIVE JUSTICE FOR ALL
Management Styles
Mansi & Akancha
Exploring Assertiveness, Interpersonal

Relationships and Conflict Management Styles
Among Indian Youths
Published in the Youth Voice Journal,

www.rj4allpublications.com
© RJ4All 2020
Submission date: July 2020 | Publication date: November 2020
ISSN(online): 2056 – 2969
Mansi Mathur1 and Dr. Akancha Srivastava2
Mansi Mathur: Post Graduate Student , Department of Psychology, University of Lucknow, Lucknow.
Email ID – mathur.mansi237@gmail.com
Dr. Akancha Srivastava, Assistant Professor, Department of Psychology, School of Humanities and
Social Sciences, CHRIST (Deemed to be University) Delhi NCR, Email ID -
akancha.srivastava@christuniversity.in
1
Mansi Mathur, is currently pursuing Master's in Psychology from University of Lucknow. She has pursued her
graduation in B.A.(Hons.) Applied Psychology from Amity University, Lucknow. She has always been an enthusiast
learner of Psychology. Apart from her work in Research Methodology, her areas of interest includes Behavioral
Psychology, Counseling, Clinical Psychology and Statistics.
2
Dr. Akancha Srivastava, is working in capacity of Assistant professor in the Department of Psychology, School
of Humanities and Social Sciences at CHRIST (Deemed to be University)Delhi NCR. She did her Ph.D from Defence
Institute of Psychological Reseach (DIPR-DRDO) in MoU with Bharathiar University Coimbatore. She was JRF and
a SRF at Defence Institute of Psychological Reseach (DIPR-DRDO). She has also worked with the prestigious Indian
Institute of Management, Indore. She has varied experience in research as well as teaching. Her areas of interest
are Organizational Behaviour, Human Resource Management, Positive Psychology. She has many national and
international publications to her credit.
Management Styles
Mansi & Akancha
Abstract
Purpose - Exploring assertiveness, interpersonal relationships and conflict management styles
among young adults.
Design/methodology/approach- After the consent from the participants, they were briefed
about the study, through questionnaires the data was collected. The sample size is 100, the sampling
technique used is incidental sampling technique and the research design is cross sectional survey. It
was hypothesized that there will be a significant relationship between assertiveness and interpersonal
relationship & interpersonal relationships will impact conflict management styles.
Findings – The results of the study indicate that there is no significant relationship between
assertiveness and interpersonal relationships. The reason for this can be attributed to either the small
sample size or the effect of India cultural on relationships. The other findings are that the individual
high in interpersonal liking are likely to posses avoiding conflict management style and the ones low in
interpersonal liking are to opt accommodating conflict management style.
Social Implications – Since the findings of the study are substantial therefore this can be
applied by youths in professional and personal relationships. Also, according to the results, the
relationship between assertiveness and interpersonal relationship can be researched on further. As
the findings of the study are robust, it can be further applied to domain-based interventions.
Originality/Value – This is a relevant topic considering that in today’s time maintaining
relationships is a crucial part of the young adult stage of life; being assertive is neither aggressive nor
submissive, hence affirming one's rights without violating others sentiments and rights. So, this study
can help in exploring about interpersonal relationships of a young adult.
Keywords: Assertiveness, Interpersonal Relationships, Conflict management, Young adults.
Management Styles
Mansi & Akancha
Introduction
According to Erickson’s theory (1958,1963) of psychosocial development, stage six, i.e.,
intimacy vs. isolation in the age of young adulthood, highlights the importance of interpersonal
relationships in young adults. Thus, the quality of interpersonal relationships shapes an individual’s
social and psychological well-being. Also, conflicts in relationships are a natural phenomenon;
managing conflicts requires a certain extend of behavioural skills. Being assertive encourages
communicating with others while being socially mindful of our interactions. Among young adults
identifying social strengths, building self-confidence, and solidifying their social identity is essential,
and being assertive will help them maintaining interpersonal relationships and managing conflicts
effectively.
Assertiveness
Assertiveness can be defined as felicitous expression of ideas, feelings and boundaries without
disrespecting the right’s and sentiments of the other, in a way maintaining a positive relation with the
receiver. Assertiveness includes positive and negative expressions and an approach to achieve
personal goals (Pfafman,2017).Assertiveness is expressing one's sentiments, conflicts, feelings, and
needs outflow in a quick, fair, and fitting way. Such assertive conduct will mirror high respect for one's
very own rights and others' privileges.
Assertiveness is simply the nature of being guaranteed and certain without being forceful. In
the field of psychology and psychotherapy, it is learnable expertise and method of correspondence.
Actual assertive behavior and its perception are different in kinds and degree (Ames,2009). From the
point of view of communication assertiveness should be practiced with politeness as politeness defines
the social and contextual appropriateness of a relationship (Jenkins and Dragojevic,2011).
Interpersonal relationship
An interpersonal relationship is a nearby affiliation or associate between at least two
individuals. Interpersonal relationship can likewise be characterized as social affiliation, association, or
connection between at least two people. An Interpersonal relationship is the idea of communication
that happens between at least two individuals. Individuals in an Interpersonal relationship may
communicate overtly, covertly, eye to eye, or even namelessly.
The different types of Interpersonal Relationship are:
• Peer Relationship: Is a relationship that exists among individuals inside a similar age section,
political or social gathering, friends, and so forth.
Management Styles
Mansi & Akancha
• Platonic Relationship: This is the sort of relationship that exists between individuals of the
same or diverse sexual orientations with no goal of marriage or private undertakings. It can
exist between a man and a lady, kid and young lady, and so on.
• Relationship between man and God: This is the connection between a maker and His animals.
• Family Relationship: This exists between individuals from a similar family. It is known as a
natural relationship
• Relationship between woman and man: It is a fellowship between two individuals of similar
sex who consented to wind up companions. They share comparable interests. It can likewise
exist among lady and lady, young lady and young lady or kid and kid.
• Opposite gender relationship: On most occasions, this exists between an unmarried man and
an unmarried lady.
Conflict Management
Conflict Management is the act of having the capacity to recognize and handle clashes sensibly,
reasonably, and proficiently. Since clashes in a business are a characteristic piece of the work
environment, individuals must comprehend clashes and know how to determine them. The skill of
conflict management is vital in the present market as never before. Everybody is endeavoring to
indicate that they are so crucial to the organization they work for, and on occasion, this can prompt
questions with different individuals from the group.
Conflict Management Styles
Five management styles by Kenneth W. Thomas and Ralph H. Kilmann (1974): The styles can be
explained on two bases: Assertiveness and cooperativeness. The five styles are:
• Competitive: high in Assertiveness, low in cooperativeness. Competitive people want to win
the conflict.
• Accommodative: low in Assertiveness and high in cooperativeness. Such individuals are easy
going and willing to conform to the group.
• Avoiding: low in Assertiveness, low in cooperativeness. Avoiding people are detached and
indifferent to conflict.
• Collaborative: high Assertiveness, high cooperativeness. These group members are active and
productive problem solvers.
• Compromising: moderate in Assertiveness, moderate in cooperativeness. To resolve conflict,
their technique is "give and take."
Management Styles
Mansi & Akancha
Rationale of the study

The study's purpose was to explore the impact of assertiveness on interpersonal relationships
and conflict management styles among young adults. The phase of young adulthood is a significant
period of life because this is the only age when an individual takes significant life decisions, such as
career-related decisions, professional related decision, marriage, etc. therefore, it is interesting to
explore the interpersonal relationships of young adults.
It is an inevitable fact that there are many ups and downs in the domain of interpersonal
relationships in a young adult's life because of adulting and its challenges. Therefore, it is interesting
to explore how Assertiveness, which is a behavioral skill, affects these relationships and how conflicts
are managed, which arise in the continuity of life.
Changing lifestyles and the pressure of moving fast in this competition has changed the way
relationships are being handled now. Forming interpersonal relationships involves a sense of
association and identity, and, on the other hand, conflicts in ideologies among two individuals may
arise, which needs to be skillfully managed. Owing to this background, it is assumed that Assertiveness
plays an imperative role. Hence this study focuses on the role of Assertiveness on conflict management
styles and interpersonal relationship.
Another important observation is that many researchers highlight the relation between
Assertiveness with Conflict Management styles. However, the association of assertiveness with the
interpersonal relationship is not very much highlights in the existing academic literature. It appears
that there is a shortage of studies about this area. Hence this study aims to explore interpersonal
relationships.
Review of Literature
Ergeneli et al. (2011) aimed at the effect of assertiveness on conflict handling style. The study
was administered in two phases; first, assertiveness as a determinant of preferred conflict-handling
styles. Second, whether the status of the other party as a situational factor alters this relationship.
Data was gathered using a self-administered survey of 206 employees working at a textile
manufacturing company. The results revealed that after controlling for gender, there lies an adverse
effect of Assertiveness on the avoiding style in conflict with superiors. In conflict with peers, there lies
a positive effect of assertiveness on dominating style. assertiveness and self-esteem, extraversion,
openness to experience, and conscientiousness are positively related, and neuroticism, shyness, and
fear of disapproval are negatively related.
Management Styles
Mansi & Akancha
Between assertiveness and agreeableness, there was no significant relationship found (Kirst,
2011). Eskin et al., 2003 conducted a study on Self‐reported assertiveness in Swedish and Turkish
adolescents: a cross‐cultural comparison; in general, girls were more skilled than boys in expressing
and dealing with personal limitations. Adolescents high on assertiveness were found to have more
friends and received more social support than those who were less assertive. Also, younger
adolescents were less assertive than older ones. Antonioni,1998 examined the relationship between
the big five personality factors and five styles of handling interpersonal conflict. Extroversion,
agreeableness, openness, conscientiousness, and neuroticism are the significant five factors and
conflict handling styles that include integrating, obliging, dominating, avoiding, and compromising. The
results suggest that extroversion, conscientiousness, openness, and agreeableness positively correlate
with integrating style.
There lies a positive relationship between extroversion and dominating style, whereas
agreeableness and neuroticism have negative relationships with dominating styles. Avoiding conflict
management style negatively correlates with extraversion, openness, conscientiousness, and a
positive relationship with agreeableness and neuroticism. Abraham et al., 2000 investigated whether
there is one conflict management style correlated more significantly with marital satisfaction than any
other. In marital life, the collaborative conflict management style has the highest correlation with
marital satisfaction and spousal satisfaction, whereas, in lower marital satisfaction, competitive
conflict management style opted. Rakos (1991) identified assertive attitude as openness in close
personal relationships, willingness to volunteer opinions, question, confront stressful situations
without fear, willingness to be contentious by standing up for self in close personal relationships, and
willingness to give neutral but definitive responses in impersonal situations.
The research aimed at exploring the teacher-student relationship found that students
reported referential skill, ego support, and conflict management as most important to effective
teaching (Houser et al.,1993). A study in 1979 aimed to explore the relationship between parents'
assertive behavior and the behavior of their children, and the results of this study also indicated that
Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B) provide a more effective
assessment of family interaction than do assertiveness instruments (Shilling,1979). Sometimes fear or
anxiety is reflected due to low levels of assertiveness. At times, people escape negative feedback
during performance evaluations due to fear of conflict (Waung & Highhouse, 1997). Lazarus,1971
identified the four characteristics in assertive personalities as "the ability to openly talk about own
desires and needs, the ability to say 'No', the ability to openly talk about own positive and to talk about
Management Styles
Mansi & Akancha
own desires and needs openly is contacted, to begin, 'maintain and end a conversation." In a study
conducted to observe the effects of assertiveness training on problem-solving, assertive behavior, and
interpersonal relationship, it was found that the ones who were trained were higher on assertive
behavior, had better problem-solving skills, and higher scores on interpersonal relationships than the
ones who were not trained ( Jang et al. 2002). The effect of assertiveness training also observed on
couples by Gordon & Waldo,2007) one of the partners was trained, and both partner's intimacy and
trust were assessed; the results suggested that assertion training on one partner of the couple had a
positive impact on both partner's perception.
Theoretical Foundation
Assertiveness & Interpersonal Relationships
Interpersonal relationships are a fundamental aspect of every individual's life. These
relationships are maintained and sustained over time because of mutual respect and specific
behavioral skills. Likewise, “Assertiveness is a behavioral skill which involves appropriately expressing
ideas, feelings, and boundaries while respecting other’s rights, maintaining positive affect in the
receiver, and considering potential consequences of the expression. It includes both positive and
negative expressions and seeks to achieve personal and/or instrumental goals (Pfafman,2017)". Rakos
(1991) identified assertive attitudes as openness in close personal relationships; willingness to
volunteer opinions, question, confront stressful situations without fear; willingness to be contentious
by standing up for self in close personal relationships, and willingness to give neutral but definitive
responses in impersonal situations. Therefore
Hypothesis I – There will be a significant relationship between Assertiveness and Interpersonal
Relationship.
Interpersonal Relationship and Conflict Management Styles
With the competitive world and desire to excel and achieve, its a well-known fact that we often
indulge in relationships that involves conflicts of ideas, beliefs, and thinking. How the conflicts dealt
with and resolved depends on how the individual is oriented towards people, attitude, and approach
towards people and relationships. Every individual has their unique personality type, which influences
their style of conflict management in a relationship. Research indicate that extroversion,
conscientiousness, openness, and agreeableness have a positive relationship with integrating style.
Extroversion has a positive relationship with dominating, while agreeableness and neuroticism have
Management Styles
Mansi & Akancha
negative relationships (Antonioni,1998). Therefore, an individual's orientation towards people will also
be influenced by how they manage their conflicts in interpersonal relations. Therefore
Hypothesis II – Interpersonal Relationships will impact Conflict Management Styles.
Research objectives
1. To study the impact of assertiveness on interpersonal relationships among young adults.
2. To study the impact of interpersonal relationship on conflict management styles of young
adults.
METHOD
Population
The population for this study was yYoung aAdults; according to the nNational yYouth pPolicy
of India (2014), the youth population is those in the age group of 15-29 years. This age establishes
27.5% of India's population. The 2011 census checked 563 million youngsters from 10-35, as indicated
by the twelfth Five- year plan Vol.II (2013).
Sample
The sample drawn was of 100 young adults, 50 males and 50 females from Lucknow, Uttar Pradesh,
India.
Table 1
Characteristics of the Sample
Sample Characteristics
Sample Size, N 100
Number of Male Participants 50
Number of Female Participants 50
Mean Age of Participants 23 years
Management Styles
Mansi & Akancha
Sampling Technique
The incidental Sampling technique was applied. It is a popular method of the non-probability
sampling plan. It is a procedure in which the researcher selects the persons according to his
convenience.
Research Design
Cross-sectional survey research- Cross-sectional study is characterized as a research type that
examines data of variables collected at one given purpose of time over a sample population. This
investigation type is otherwise called cross-sectional analysis or transverse study. The data collected
in a cross-sectional survey is from individuals who are comparative in all variables except from the one
variable, which is under examination. This variable stays consistent through the cross-sectional study.
Tools used to conduct research
a) For Assertiveness: The Rathus assertiveness schedule (1978) used to study the assertiveness.
It is a standardized tool comprising 30 situational statements for which the subject is asked to
rank the degree to which each statement is characteristic and descriptive of his/her behaviour
( -3 to +3), yielding a total assertiveness score between — 90 (least assertive) and + 90 (most
assertive). The validity of the RAS was established by comparing self-reported RAS scores to
two external measures of assertiveness. Test-retest reliability was established using a Pearson
product-moment correlation coefficient over two months (r = .78), indicating moderate to the
high stability of test scores. Split-half reliability (a measure of internal consistency reliability)
was calculated to be .77, suggesting that the qualities measured by the RAS possess moderate
to high homogeneity.
b) For Conflict Management Style: Thomas-Kilmann Conflict Mode Instrument internal
consistency coefficients are in the moderate range except for the accommodating mode.
However, these coefficients compare well to those of the other instruments: The mode
instrument's average alpha coefficient is .60. The test-retest reliabilities are moderately high
and consistent across the modes. These coefficients also compare favorably with the other
instruments: the average test-retest coefficient for the mode instrument is .64. Thomas and
Kilmann (1973) noted that compromising showed the least stability of the five-mode scores
across the other three instruments, the average test-retest coefficient being only.29. For the
MODE Instrument, however, the coefficient is .66, a considerable increase in instability.
c) For Interpersonal Relationships: A 15-item Likert scale, the Liking people scale by Erick
Filsinger, was developed to measure that aspect of interpersonal orientation. Liking people is
Management Styles
Mansi & Akancha
conceived as a personality construct that serves a mediational function in social interaction.

The scale's reliability was estimated using Cronbach's alpha to test internal consistency; the
coefficient alpha was 0.78. The total scores range from 15 to 75, where a high score indicates
more excellent interpersonal orientation.
Procedure
After finalizing variables to be assessed in the study by consulting literature on the internet
and books, measuring the variables was decided. Accordingly, a questionnaire was designed for the
participants to respond. Before the participant was asked to fill the questionnaire, his/her consent was
taken. It was ensured to the participant that his/her data will remain confidential and will only be used
for research purposes. After the collection of data, the results were analyzed.
Ethical Considerations
All research ethics were well followed; the participants were asked for there consent to
participate in the study. It was made clear to the participants that they are free to withdraw their
participation anytime they want. The data was collected from fellow university students through a
survey questionnaire. The questionnaire was divided into four sections wherein section A included
content and briefing the participant regarding the questionnaire, section B was a questionnaire of
Rathus Assertiveness scale, section C was liking people scale, and section D was Thomas-Kilmann
Conflict Mode Instrument. It was ensured that the subject understood all the instructions correctly and
was comfortable. Also, confidentiality was promised to the participants.
Management Styles
Mansi & Akancha
RESULTS
Table 2
Descriptive Statistics
N Min. Max. Mean Std. Deviation

Assertiveness 100 -69.00 69.00 -1.7400 22.56690
Interpersonal 100 26.00 68.00 43.3200 8.11145

Relationships
Valid N (Listwise) 100
Table 3
Correlation between Assertiveness and Interpersonal relationship ( N=100)
Assertiveness Interpersonal Relationships

Assertiveness - -.099
Interpersonal Relationships -0.99 -
Management Styles
Mansi & Akancha
Graph 1
Showing Conflict Management Style Preference by individuals High on Liking People Scale.
20
18
16
14
HIGH SCORE ON IPR
12
10
8
6
4
2
0
AVOIDING ACCOMODATING COLLABORATING COMPROMISING COMPETING
CONFLICT MANAGEMENT STYLE
Management Styles
Mansi & Akancha
Graph 2
Showing Conflict Management Style Preference by individuals low on Liking People Scale
14
12
10
LOW SCORE ON IPR
0
AVOIDING ACCOMODATING COLLABORATING COMPROMISING COMPETING
CONFLICT MANAGEMENT STYLE
Discussion
The study aimed to explore assertiveness, interpersonal relationships, and conflict
management styles among young adults. Assertiveness can be defined as felicitous expression of ideas,
feelings and boundaries without disrespecting the right’s and sentiments of the other, in a way
maintaining a positive relation with the receiver. Assertiveness includes positive and negative
expressions and an approach to achieve personal goals (Pfafman,2017) and interpersonal relationship
is a nearby affiliation or associate between at least two individuals. Interpersonal relationship can
likewise be characterized as social affiliation, association, or connection between at least two people.
In maintaining relationships, conflict is a natural phenomenon; therefore, Thomas and Kilmann in 1974
formulated five styles to manage conflict: Avoiding, Accommodating, Compromising, collaborating,
and competing.
Assertiveness is basically a behavioral skill and can also be regarded as an essential factor for
relationships; those who are assertive are neither submissive nor aggressive; it's in between where the
individual is skilled enough to say “no” to another person without hurting his sentiments and violating
his rights. Therefore it seemed interesting to explore that Assertiveness in interpersonal relationships
and the preferred conflict management style among young adults. A research study aimed at the effect
Management Styles
Mansi & Akancha
of assertiveness on conflict-handling style, the direct negative effect of Assertiveness on the avoiding
style after controlling for gender, and in conflict with peers, findings revealed a direct positive effect
Assertiveness on dominating style (Ergeneli et al.2011). Rakos (1991) identified assertive attitudes as
openness in close personal relationships, willingness to volunteer opinions, question, confront
stressful situations without fear, willingness to be contentious by standing up for self in close personal
relationships, and willingness to give neutral but definitive responses in impersonal situations.
For this purpose, the first hypothesis was, 'There will be a significant relationship between
assertiveness and interpersonal relationships.' This relationship was calculated using the correlation
method and the value of Pearson's product-moment correlation r= -0.099, which means that there lies
no significant relationship between the variables. Thus the hypothesis is not retained (refer table 2). A
study by Shilling ,1979 aimed to explore the relationship between parents' assertive behavior and the
behavior of their children, and the results of this study also indicated that Fundamental Interpersonal
Relations Orientation-Behavior (FIRO-B) provide a more effective assessment of family interaction
than do assertiveness instruments. One reason for this result could be the culture to which the sample
belongs. Indian parenting makes the children dependent, and thus there lies no opportunity for them
to be assertive, and apart from this, it can also be considered that mostly temperament of Indians is
usually at extremes either towards aggression or towards submissive or kindness this middle factor of
being assertive is less to be observed. Also, the sample size was 100, and the sampling technique was
an incidental non-probability sampling plan, so the results cannot be generalized.
The other hypothesis was 'Interpersonal relationship will have an impact on conflict
management style.' The impact was assessed by checking the conflict management style preferred by
individuals high on the liking people scale, this scale measures people's orientation. The results were
individuals High on Liking People Scale have an accommodating style of conflict management. This
means that people who are high on interpersonal relationships are self-confident and can read others'
feelings; therefore, handling and managing a conflict is accommodating; they are easygoing and willing
to follow and adjust with the partner (refer graph 1). The research aimed at exploring the teacher-
student relationship found that students reported referential skill, ego support, and conflict
management as most important to effective teaching (Houser et al.,1993).
On the other hand, individuals' conflict management style low on the Liking People Scale is
Avoiding (refer graph 2) People low on interpersonal relationships tend to spend more time on
themselves, alone behavior, fewer close friends, and socially anxious. Therefore, it can be justified that
such individuals detach from any conflict and indifferent to any issue or conflict; thus, avoiding style is
Management Styles
Mansi & Akancha
generally preferred. Therefore, we see the impact of interpersonal relationship on conflict

management style, and thus this hypothesis is retained.
According to this study, the conclusion is that there is no significant relationship between
Assertiveness and interpersonal relationship among young adults. Individuals high on orientation
towards people have an accommodating style of conflict management. In contrast, individuals low on
orientation towards people have an avoiding style of conflict management.
Limitations of the study

This study's limitations include the sample size is 100; it is small and hence not enough to
generalize the results of the study. The variables assertiveness, interpersonal relationships, and
conflict management styles can also be better explained with personality factors; therefore,
personality factors are missing.
Management Styles
Mansi & Akancha
References
Abraham P. Greeff, Tanya De Bruyne (2000) Conflict Management Style and Marital
Satisfaction, Journal of Sex & Marital Therapy, 26:4, 321-334, DOI: 10.1080/009262300438724
Ames, D. (2009). Pushing up to a point: Assertiveness and effectiveness in leadership and
interpersonal dynamics. Research in Organizational Behavior, 29, 111–
133.doi:10.1016/j.riob.2009.06.010.
Caballo, V. E., & Salazar, I. C. (2017). Rathus Assertiveness Inventory. Encyclopedia of Personality
and Individual Differences, 1-3. doi:10.1007/978-3-319-28099-8_67-1
Catherine S. Shilling (1979) The relationship between parents' assertive behavior and the
behavior of their children, The American Journal of Family Therapy, 7:3, 59-64.
David Antonioni, (1998) "Relationship between the big five personality factors and conflict
management styles," International Journal of Conflict Management, Vol. 9 Issue: 4, pp.336-355.
Ergeneli, A., Karapinar, P., & Camgoz, S. (1970, January 01). The effect of assertiveness on
conflict handling styles: Semantic Scholar. Retrieved from
https://www.semanticscholar.org/paper/THE-EFFECT-OF-ASSERTIVENESS-ON-CONFLICT-HANDLING-
Ergeneli-Karapinar/615a39ed2f2c9920ac4bb99f7514e515db4eaffc
Eskin, M. (2003, January 10). Self‐reported assertiveness in Swedish and Turkish adolescents: A
cross‐cultural comparison. Retrieved from https://onlinelibrary.wiley.com/doi/abs/10.1111/1467-
9450.t01-1-00315
Filsinger EE. A measure of interpersonal orientation: the Linking People Scale. J Pers Assess. 1981
Jun;45(3):295-300.
Gordon, S., & Waldo, M. (1984). The effects of assertiveness training on couples' relationships.
The American Journal of Family Therapy, 12(1), 73-77. doi:10.1080/01926188408250160
Investigating the relationship between assertiveness and personality characteristics by Laura K
Kirst. A thesis submitted in partial fulfillment of Course Hero. (2017, November 10). Retrieved from
https://www.coursehero.com/file/26471414/
Jang, I. (n.d.). Effects of Assertiveness Training on Assertiveness Behavior, Problem Solving
Ability, and Interpersonal Relationships of Nursing College Students. Retrieved from
https://www.koreascience.or.kr/article/JAKO200222219484825.page
Jenkins, M., & Dragojevic, M. (2011). Explaining theprocess of resistance to persuasion: A
politenesstheory-based approach. Communication Research.10.1177/0093650211420136
Management Styles
Mansi & Akancha
Mohan.P,Chapter 1. (n.d.). Retrieved from

https://www.scribd.com/document/53938169/6chapter-1
National youth policy 2014. (2014). Retrieved from
http://www.rgniyd.gov.in/sites/default/files/pdfs/scheme/nyp_2014.pdf
Rakos, R. F. (1991). Assertive behavior: Theory, research,and training. In London. New York:
Routledge.
Song, S. (2008). The Effects of Self-Assertiveness Training Program on College Students'
Depression, Interpersonal Relationships and Self-Assertiveness. The Korea Journal of Youth Counseling,
16(1), 103-117. doi:10.35151/kyci.2008.16.1.007

Mansi &amp - Amp - Akancha YVJ 2020

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Mansi &amp - Amp - Akancha YVJ 2020

Uploaded by

Copyright:

Available Formats

Exploring Assertiveness, Interpersonal Relationships and Conflict

Management Styles Among Indian Youths.

Mansi Mathur and Dr. Akancha Srivastava

• Published Online: 2020

Restorative Justice for All (RJ4All) International Institute is an international Non-Governmental

First published in the UK in 2020 by RJ4All Publications

Database right RJ4All Publications (maker)

British Library Cataloguing in Publication Data

Exploring Assertiveness, Interpersonal

Published in the Youth Voice Journal,

Mansi Mathur1 and Dr. Akancha Srivastava2

Rationale of the study

Characteristics of the Sample

Sample Size, N 100

Number of Male Participants 50

Number of Female Participants 50

Mean Age of Participants 23 years

conceived as a personality construct that serves a mediational function in social interaction.

N Min. Max. Mean Std. Deviation

Interpersonal 100 26.00 68.00 43.3200 8.11145

Valid N (Listwise) 100

Correlation between Assertiveness and Interpersonal relationship ( N=100)

Assertiveness Interpersonal Relationships

Interpersonal Relationships -0.99 -

generally preferred. Therefore, we see the impact of interpersonal relationship on conflict

Limitations of the study

Mohan.P,Chapter 1. (n.d.). Retrieved from

You might also like