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pAo LAWYER'S tpCR SCALTNG SYSTEM/qUALITY OBJECTIVES

succEss RESPONSIBLE STANDARDS

OUTPUT RESOURCES TIMELINESS MONITORING TOOLs HOWTO COMPUTE
TNDTCATORS (SU PERSONS
5 4 3 2 1

Rendered free legal representation in Judicial and Quasi-Judicial Cases

Requests for all lawyers, under

A. Acceptance of manpower, 100% of requests
Judicial and Quasi- the supervision of requests received vs
Request for Judicial and time, office received acted logbook, interview
JudicialServices the Section Daily E 90 - 99.99% 80 - 89.99% 10 - 79.99% below 70% requests acted upon
QuasiJudicial Services equipment upon within the sheets
are acted upon Heads/District within the day
are acted upon within and supplies day
within the day Public Attorneys
the day

all lawyers, under

No unjustified manpower,
the supervision of check if there is any
B. Regular appearance postponement at time, office no unjustified with unjustified court resolutions and
the Section Daily E N/A N/A N/A unjustified
in court hearings the instance of the equipment postponement postponements IPR
Heads/District postponement
handling lawyer and supplies
Public Attorneys

all lawyers, under

manpower,
C. Timely preparation All pleadings filed the supervision of 100% of pleadings filed vs
time, office Deadline on Actions to
and submission of within the the Section Daily E pleadings filed 90 - 99.99% ao - 89.99% 7A -79.99% below 70% pleadings filed within
equipment be Taken, Case History
pleadings prescribed period H eads/District within the period the day
and supplies
Public Attorneys

Request for
D. Compromise all lawyers, under
All client requests manpower, compromise and
agreements and the supervision of total number of
for compromise time, office 10O% of requests undertaking, invitation
undertakings are the Section As requested E 90 - 99.99% ao - 89.99% 70 -79.99% below 7O% requests vs requests
and undertakings equipment are acted upon to the adverse party or
initiated upon apprisal Heads/District acted upon
are acted upon and supplies compromise
of the lawyer Public Attorneys
agreements
 @ 2Ot9 pAO FOSS LAWYERS' tpCR SCALTNG SYSTEM/qUALIrY OBJECTIVES

succEss RESPONSIBLE STANDARDS

OUTPUT RESOURCES TIMELINESS MONITORING TOOLS I{OWTO COMPUTE
TNDTCATORS (Srl PERSOT{S
5 4 3 2 1

Complete records
necessary for Complete check if there is any
all lawyers, under
E. Timely preparation appeal are manpower, records lnomplete or no
incomplete transmittal
the supervision of Checklist Transmittal
and transmittal of transmitted within time, office transmitted records
the Section Daily E N/A N/A N/A Form, Request for of records or request
documents/records for the period equipment and within the transmitted
Heads/District Records from completion from
appeal prescribed in the supplies prescribed within the period
Public Attorneys the SACS and/or RSACU
PAO Operations
period

Manual

Medlation and Conclliatlon

Prompt services are Onlv qualified
given only to qualified clients are assisted manpower, all lawyers, under Action Slip, lnterview
1 or more Rating per mediation
persons for mediation and time, office the supervision of Qualified sheet, Proof of
disqualified and averaging of rating
conciliation equipment and
the Section As needed a clients are N/A N/A N/A
clients are
lndigency, Notice of
at the end of the
seryices Heads/District assisted mediation/Pre litigation
supplies assisted semester
Public Attorneys Conference

lawyers, under
Notice/s of Mediation ing per mediation
Parties are given ample Appropriate cases supervision of unsettled cases
office cases are and Pre-litigation averaging of rating
chance to enter into an are set for Section are given 3 N/A N/A no setting
equipment and Conference or the end of the
amicable settlement mediation Heads/District
supplies Compromise Agreement
Public Attorneys
E

lnquest Asslstsnce

Requests for tOtrA of requests received vs

lawyers, under
inquest assistance manpower, requests are inquest duty, logbook, actual inquest
he supervision of E - 99.9904 - 89.99% 70 - 79.9904 below 70%
Rendered inquest are appropriately time, office appropriately interview sheets, nce appropriately
Section as requested
assistance acted upon, with equipment and acted upon upon
isfactory supplies
blic Attorneys
back
Get the majority of all
a Happy N/A Neutral N/A Sad Survey Tally Sheet
the ratings
 @ 2019 PAO FOSS LAWYERS' tpCR SCALTNG SYSTEM/QUALITY OBJECTIVES

succEss RESPONSIBLE STANDARDS

OUTPUT RESOURCES TIMELINESS MONITORING TOOTS HOW TO COMPUTE
TNDTCATORS (St) PERSONS
5 4 3 2 1

Documentatlons and Administration of Oaths

Failure to
attend and/or
1O0% of to complete the
Attended to the client's Prompt
requests preparation of requests received vs
request for preparation of all lawyers, under logbook, interview
manpower, E received acted N/A N/A N/A documents actual documentation
administration of oath, documents and the supervision of sheets and action slips.
time, office upon within the and/or and oaths administered
preparation of affidavit, administration of the Section Daily
equipment and day administation
instruments or other oath, with Heads/District
supplies of oath within
similar non-commercial satisfactory Public Attorneys
the day
documents. feedback
Get the majority of all
a Happv N/A Neutral N/A Sad Survey Tally Sheet
the ratings

no valid and
Complied with the
all lawyers, under verified report
applicable notarial manpower,
Attended to the client's the supervision of of non-
practice rules, time, office 1-2 non- 3-4 non- 5 non- >5 non- logbook, interview check number of non-
request for
consistent with the equipment and
the Section Daily a compliance
compliant compliant compliant compliant sheets and action slips. compliant oaths
administration of oaths. Heads/District from the
PAO Operations supplies
Public Attorneys immediate
Manual
superior

Barangay Outreach
Conducted monthly Did not comply
barangay outreach with the
Request letter or office
activities and assignment/did
Conducted legal Complied with order, lnnovation report Average of rating per
rendered Lectures, all lawyers, under E N/A N/A N/A not conduct
manpower, the assignment and Barangay service outreach activity
information Free the supervision of scheduled
time, office day
dissemination and documentation/Ad the Section As assigned outreach
equipment and
barangay outreach ministration of Heads/District activity
supplies
activities Oaths, and free Public Attorneys
legal counselling as Get the majority of all
required, during
a Happy N/A N eut ral N/A Sad Survey Tally Sheet
the ratings
the orrtreach
 PAO LAWYER',S |PCR SCALTNG SYSTEM/QUALTTY OBJECTIVES

succEss RESPONSIBTE STANDARDS

OUTPUT RESOURCES TIMETINESS MON]TORING T()oLs HOWTO COMPUTE
TNDTCATORS (st) PERSONS
5 4 3 2 I
lail Visitation

Did not comply

with the
Conducted lawyers, under Complied with assignment/did office order, report, Average of rating per
manpower, E N/A N/A N/A
scheduled ail e supervision of the assignment not conduct logbook visitation
Conducted jail time, office
n, with Section As assigned scheduled jail
equipment visitation
ctory
and supplies
Public Attorneys

Get the majority of all

a Happy N/A N eutra I N/A Sad Survey Tally Sheet
the ratings

Client
Client entertained by Client
Time client is
entertained by lawyer for entertained by I nterview Sheet, Survey
ined by lawyer -
E - Client E lawyer for N/A more than N/A lawyer for Form, Survey Tally
me lawyer is finished
entertained by all lawyers, under irty (30) (30) more than one Sheet, Logbook
mely rendering of manpower, ing client
lawyer for one (1) supervision of minutes or less minutes to one (1) hour
legal advice/opinion time, office
hour Section necessary (1) hour
explained equipment
- negative Heads/District
walk-in clients and supplies
through Public Attorneys
e survey forms.
the majority of all
a Happy N/A Neutra I N/A Sad Survey Tally Sheet
e ratings
 PAO LAWYER'S IPCR SCALING SYSTEM/qUALITY OBJECTIVES

STANDARDS
SUCCESS RESPONSIBTE MONITORING TOOLs HOWTO COMPUTE
OUTPUT RESOURCES TlMELINESS
TNDTCATORS (Sr) PERSONS
1
5 4 3 2

Client
all lawyers, under Client Client
Timely rendering of manpower, entertained Time answered the
Client entertained the supervision of entertained by entertained lncoming Phone Calls
legal advice/opinion time, office beyond thirty phone call - Time ended
by lawyer within the Section As necessary E lawyer within N/A N/A
(30) minutes beyond one (1) Logbook
adequately explained equipment the phone call
(1) hour H eads/District thirty (30) hou r
to phone callers and supplies but within one
Public Attorneys minutes
(1) hour

SUBMITTED APPROVED

ATTY. JE DR.
olc, FtEL RATIONS AND STATISTICS SERVICE PU
,HIEF