1.

A summary of the customer feedback results

1. Improved performance at all levels:

Feedback is a critical component in improving performance organization-wide and is a two-
way street. it provides information with insights into how their leadership skills, and
employees insights into their work from the people they work most closely with.

2. Transferred ownership of professional development

By implementing an easy and structured way to request feedback when it matters most, you
are actively putting people in the driver’s seat of their development instead of having to
constantly initiate the process

3. Diffusing office conflicts before they happen

It gives employees the tools to address issues before they escalate. When people don’t feel
able to share feedback with one another even on the smaller things, over time they can
transform into larger issues.

4. Increased employee engagement

There is a strong correlation between feedback exchange and employee engagement. Not
only because of its potential to resolve issues quickly and increase knowledge sharing, but
also because it creates a way for team and individual successes to be recognized more
regularly.

2. Key areas of good performance

- Could success deal with membership service on new customers

- Customer have intend to extend the membership

- The increasing of business income

- No accident during working hours

- Got praise or positive feedback from customers