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    sreerupa.chatterjee
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    The document lists 17 IT service management processes and their respective process managers. For each process, such as Service Introduction, Change Management, and Release Management, one or two people are assigned as the process managers. The document provides a high-level overview of the IT service management processes and responsibilities at the organization.

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    The document lists 17 IT service management processes and their respective process managers. For each process, such as Service Introduction, Change Management, and Release Management, one or two people are assigned as the process managers. The document provides a high-level overview of the IT service management processes and responsibilities at the organization.

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    © All Rights Reserved
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    18 views3 pages

    Book

    Uploaded by

    sreerupa.chatterjee
    The document lists 17 IT service management processes and their respective process managers. For each process, such as Service Introduction, Change Management, and Release Management, one or two people are assigned as the process managers. The document provides a high-level overview of the IT service management processes and responsibilities at the organization.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 3

    [1/20 9:07 AM] Verma, Ravi K.

    Hi Sreerupa, Good Morning. Here is the list of Process Managers


    Process Name Process Managers
    1.  Service Introduction Sameer Sukumaran
    2.  Change Management Srinjoy/Avijit
    3.  Release Management Prashant Kishor
    4.  Deployment Management Prashant / Majid
    5.  Capacity Management Majid Shahnawaz
    6.  Infrastructure Management Majid Shahnawaz
    7.  Event Management Raman Srinivasan
    8.  Service Asset & Config. Mgmt. Sayed Nader
    9.  Service Catalogue Management Imran Ali / Mutlaq Al Fouzan
    10.  Service Desk Murwan Mahmoud/Ali E.  Hussain
    11.  Incident Management Shiju Yohannan
    12.  Knowledge Management Avijit Ghosal
    13.  Problem Management Avijit Ghosal
    14.  Service Request Management Srinjoy
    15.  Service Level Management Imran Ali / Mutlaq Al Fouzan
    16.  Service Availability Management Avishek Sen
    17.  IT Service Continuity Management Khaled I. Almuzaini
    18.  Continual Service Improvement Imran Ali / Mutlaq Al Fouzan

    [1/20 9:08 AM] Chatterjee, Sreerupa


    Okay

    [1/20 10:31 AM] Chatterjee, Sreerupa


    Nagashree is not yet online

    [1/20 10:31 AM] Verma, Ravi K.


    got dc

    [1/20 10:31 AM] Chatterjee, Sreerupa


    I have pinged her

    [1/20 10:31 AM] Verma, Ravi K.


    ok

    [1/20 10:31 AM] Chatterjee, Sreerupa


    Once she is available, I will pull you in

    [1/20 10:31 AM] Verma, Ravi K.


    kool

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