We need to translate the paragraphs identified as [FOREIGN LANGUAGE] highlighted below.

Role play No. 1

ENGLISH: Good afternoon, thanks for calling Cover Virginia, my name is Sandra, how may I assist you?

[FOREIGN LANGUAGE]: Well, I’m calling because I took my daughter to the doctor de the other day. She
has her insurance with you, but they told us that her policy was expired so the doctor couldn’t see her.

ENGLISH: I’m sorry to hear that ma’m, could you please provide me with the patient’s policy number or
social security number?

ROMANIAN: The social security number of the girl is 4 961 35 87

Role play No. 2

ENGLISH: Thanks for calling Texas Long Star, my name is Michael, may I have your name, last name, and
social security number?

[FOREIGN LANGUAGE]: Hi, I’m calling because I lost my card. I had something like 150-160 dollars in it,
and I hadn’t spent them, but I just don’t know how I lost it.

ENGLISH: May I have your name, last name and social security number ma’m please?

[FOREIGN LANGUAGE]: I’m sorry, yes, my name is Maria Gheorghioiu y mi social es 3 987 65 40

Role play No. 3

ENGLISH: Good morning Mr. Gheorghioiu my name is Chris Sulivan calling from GEICO, I wanted to take
15 minutes of your time to record a statement about the accident you were involved that happened on
October 4 2015, would you be able to do this right now?

[FOREIGN LANGUAGE]: Yes, no problem.

ENGLISH: Great. So I will let you know when I turn on my recorder and then ask you a few questions
about what heppend during the accident, please try to be concise with your responses so that this takes
as little time as posible, and if you have any questions please wait until we finish with the recording.

[FOREIGN LANGUAGE]: Alright.

ENGLISH: OK so I am going to turn on my recorder right now. [Interpreter, you don’t need to interpret
the introduction that I´m going to say into the recorder now]. This is Chris Sulivan with GEICO taking a
recorded statement with Mr. Andrei Gheorghioiu about the accident he was involved in and that
happened on October 4th 2015, today is October 31st 2015.
Mr. Gheorghioiu could you please state your full name, and your social security number?

[FOREIGN LANGUAGE]: My name is Andrei Gheorghioiu but I don’t have a social.

ENGLISH: No problem, could you please tell me your driver’s licence number instead?

[FOREIGN LANGUAGE]: Yes, sure. My driver’s license number is 598 76 54

ENGLISH: Thank you Mr. Gonzalez and could you please tell me, briefly and with your own words, what
happened during the accident on October 4 th 2015?

[FOREIGN LANGUAGE]: Well, I was driving down Bird Road around the intersection with 175, when all of
a sudden I see that this lady simply passes the Stop sign. And look, I was driving under the speed limit in
that area, which I think is 65 miles per hour. But it was utterly impossible for me to hit the breaks on
time because she was going so fast, that by the time I saw her, she was already right in front of me.

Role Play No. 4

ENGLISH: Good morning, thank you for calling National Grid, my name is Clarissa, how may I assist you?

[FOREIGN LANGUAGE]: Look, I don’t have power at my place and I need it connected right now. It’s
freezing cold here, and I live with two small children.

ENGLISH: OK mam, may I please have your account number or social security number?

[FOREIGN LANGUAGE]: My account number is 5820619

ENGLISH: Thank you, one moment please while I look up your account in the system…

[FOREIGN LANGUAGE]: Aha

ENGLISH: Mam it appears your service was cut off due to lack of payment, the current balance in your
account is of 4,567, 98, and you would need to cancel the total amount in order for the service to be
reactivated.

Role Play No. 5

ENGLISH: Hi, thanks for calling Keiser Permanente my name is Karen, could I have the patient’s policy
number or social security number please

[FOREIGN LANGUAGE]: I need an appointment with an OBGYN. Every time I pee, I feel this terrible
burning!
ENGLISH: Mam I need your account number or social security number in order to be able to look up
your information in the system first.

[FOREIGN LANGUAGE]: But I don’t have a social…

ENGLISH: OK mam, can I have your account number then?

[FOREIGN LANGUAGE]: You mean the number on the Keiser card?

ENGLISH: Yes maam, it is a 12-digit number starting with the letter E

[FOREIGN LANGUAGE]: Ok, number on the card is E-065423985263