CONFIDENTIAL & RESTRICTED

COVID-19: Latest Airline policy and information updates

June 22, 2020

We have compiled links to airline sites that have published specific information and updated policies related to
COVID-19.

Please note this list is not exhaustive and is provided to assist our customers at this time of disruption.
Information is subject to change without notice at the discretion of airlines. Given the rapidly evolving nature
of the COVID-19 situation and the airlines’ response to it, Amadeus cannot guarantee the accuracy of the
information in these sites and cannot accept any liability for any errors or omissions.
For more information on how to manage ticket exchanges, refunds and other activities effectively please visit
the Amadeus Service Hub: https://servicehub.amadeus.com/
Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code
Advanced Air https://info.advancedairlines.com/en-
AN us/covid-19-advanced-air
Charters
https://en.about.aegeanair.com/travel
https://en.about.aegeanair.com/travel-
Aegean Airlines A3 agents/helpdesk/
-agents/helpdesk/

https://www.aerlingus.com/support/flight-
Aer Lingus EI disruption-information/

Aerocharter https://agent.norwegian.com/uk/impor
DW tant-information/
Airlines

Aeroflot Russian
SU https://www.aeroflot.ru/es-en/news/61706
Airlines

Aerolineas https://www.aerolineas.com.ar/en-
AR us/promociones/detalle/313_important-
Argentinas information-coronavirusaeromexico
Aerolíneas
ES https://www.flyestelar.com/
Estelar

https://www.aeromar.mx/es/informacion-
Aeromar VW pasajero%2FCOVID-19

https://vuela.aeromexico.com/agencyi
https://aeromexico.com/en-
Aeromexico AM us/notifications-for-passengers nfo/

Africa World https://www.flyafricaworld.com/media-

AW center/covid-19-alert/
Airlines

1
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
C ode

https://airalgerie.dz/mesures-preventives-
Air Algerie AH coronavirus/

Air Antilles
3S https://airantilles.com/posts/view/48
Express

Air Arabia Maroc 3O https://www.airarabia.com/es/node/6334

https://airastana.com/global/en-
Air Astana KC US/Information/Important-
Notices/coronavirus-update
https://www.airbotswana.co.bw/suspensio
Air Botswana BP n-scheduled-operations-27-march-31-may-
2020

Air Burkina 2J http://www.air-burkina.com/

Air Cairo SM https://www.flyaircairo.com/

https://eu.aircalin.com/en/breaking-news-
Air Caledonie TY covid-19
https://www.aircanada.com/ca/en/ado/drs
/agents.html
Air Canada AC https://www.aircanada.com/us/en/aco/ho
me/book/travel-news-and-
updates/2020/covid-19.html
https://en.aircaraibes.com/en/situation-
Air Caraibes TX health-coronavirus

https://www.airchathams.co.nz/travel-
Air Chathams 3C info/coronavirus
https://www.airchina.us/US/GB/promotion
/Adjustment
Air China CA
https://www.airchina.co.uk/GB/GB/promoti
on/refundguide?p

Air Corsica XK https://www.aircorsica.com/

Air Cote d'ivoire HF https://www.aircotedivoire.com/flash-info/

2
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

Air Dolomiti EN https://www.airdolomiti.it/informazioni-voli

https://www.aireuropa.com/es/en/aea/co
Air Europa UX municados.html

Air Excursions
(Alaska X4 https://www.flyalaskaseaplanes.com/
Seaplanes)
https://www.airfrance.es/ES/en/common/p https://www.agentconnect.biz/FR/fr/l
Air France AF age_flottante/hp/news-air-traffic-air- ocal/process/prehome/choose_countr
france.htm y.wadis

https://www.airgreenland.com/travel-
Air Greenland GL info/before-travel/covid-19
https://www.airicelandconnect.com/inform
Air Iceland
NY ation/travel-guide/air-iceland-connect-
Connect reaction-to-the-covid-19-virus
http://www.airindia.in/COVID-19-
Air India AI UPDATED.htm

http://www.airindia.in/COVID-19-
Air India AI UPDATED.htm

Air Inuit 3H https://www.airinuit.com/

https://www.airmadagascar.com/sites/defa
ult/files/Press%20release%20Air%20Madag
Air Madagascar MD
ascar_Covid-
19_Flights%20suspension_VA.pdf
https://www.airmauritius.com/docs/default
-source/airmauritius_news/news-release-
Air Mauritius MK 10-march-2020-air-mauritius-offering-
more-flexible-booking-
options.pdf?sfvrsn=37a58891_2
https://www.airmoldova.md/news-records-
Air Moldova 9U ro/air-moldova-suspenda-toate-zborurile-
operate-incepind-cu-17-martie-2020/

Air Namibia SW http://www.airnamibia.com/covid-19/

Air New Zealand NZ https://www.airnewzealand.com/covid19

3
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

http://www.airniugini.com.pg/about- https://www.airniugini.com.pg/travel-
Air Niugini PX us/news/ advice/

https://www.flyairnorth.com/TravelInfo/Tra
Air North 4N velAdvisories.aspx

https://www.flyairpeace.com/travel-
Air Peace P4 updates.php

http://airsaintpierre.com/en/air-saint-
Air Saint-Pierre PJ pierre-statement-covid-19/

https://flyairsenegal.com/category/commu
Air Senegal HC nique-de-presse/

https://www.airserbia.com/en/information/
Air Serbia JU flights/travel-information-coronavirus

https://www.airseychelles.com/en/announ
Air Seychelles HM
cements/CovidHMFlightCancellations

Air Tahiti VT https://www.airtahiti.com/

https://www.airtahitinui.com/us-en/covid-
Air Tahiti Nui TN 19-ticketing-and-travel-update-air-tahiti-
nui-0

https://www.airtanzania.co.tz/covid19-
Air Tanzania TC updates

https://www.airtransat.com/en-US/travel-
information-en-us/coronavirus
Air Transat TS
https://www.airtransat.com/en-US/Travel-
Information-en-US/Notice-to-Travellers
https://www.airvanuatu.com/travel-
Air Vanuatu NF info/travel-alerts/novel-coronavirus-air-
vanuatu-commercial-policy

https://www.airbaltic.com/en/travel-
airBaltic BT updates

https://airnorth.wixsite.com/edms/coronavi
Airnorth TL rusupdate

https://www.alaskaair.com/content/advisor
Alaska Airlines AS ies/travel-advisories

4
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code
https://www.albastar.es/en/press-
releases/coronavirus-open-and-
Albastar AP
operational-airport-infrastructures-update-
to-08-03-2020/

Albawings 2B https://www.albawings.com/en

https://www.alitalia.com/en_en/fly-
Alitalia AZ alitalia/news-and-activities/news/info-
flights.html
https://www.alitalia.com/en_en/fly-
Alitalia CityLiner CT alitalia/news-and-activities/news/info-
flights.html
All Nippon https://www.ana.co.jp/en/jp/topics/notice2
NH 00123/
Airways

Alliance Air (Air http://www.airindia.in/COVID-19-

9I UPDATED.htm
India Regional)

Alsie Express 6I https://alsieexpress.dk/en/flystatus/

https://www.amaszonas.com/en-
Amaszonas Z8 us/coronavirus-information-covid-19

Amaszonas https://www.amaszonas.com/en-
Z7 us/coronavirus-information-covid-19
Uruguay

Amelia
NL https://flyamelia.com/en/flight-news/
International

http://news.aa.com/coronavirus/
American https://www.saleslink.aa.com/en-
AA
Airlines https://www.aa.com/i18n/travel-info/no- US/#/home
change-fee-terms-and-conditions.jsp

https://www.apg-
APG Airlines GP airlines.com/covid?lang=en_US

https://www.apg-
APG DS A1
airlines.com/covid?lang=en_US

Arik Air W3 https://www.arikair.com/

5
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

https://flyasiana.com/C/US/EN/customer/n
Asiana Airlines OZ otice/detail?id=CM202002030001195030

https://www.atlanticairways.com/en/travel
Atlantic Airways RC -info/information-regarding-covid-19

Aurigny Air https://www.aurigny.com/disruption/coron

GR avirus/
Services
https://www.aerolineas.com.ar/en-
Austral Lineas
AU us/promociones/detalle/313_important-
Aereas information-coronavirusaeromexico
https://www.austrian.com/Info/Flightinfor
mation/Travel%20Alerts.aspx?sc_lang=en&
cc=FR
Austrian Airlines OS https://www.austrianairlines.ag/Press/Press
Releases/Press/2020/03/020.aspx?sc_lang
%20=en&mode=%7b30999B4B-42D0-45A6-
B671-FE5E3CB68ED8%7d
Avia Traffic
YK https://www.aero.kg/info
Company
https://www.avianca.com/us/en/about-
Avianca AV us/news-center/avianca-news/protection-
measures-for-passengers-covid19/
https://www.avianca.com/us/en/about-
Avianca Costa
LR us/news-center/avianca-news/protection-
Rica measures-for-passengers-covid19/
https://www.avianca.com/us/en/about-
Avianca Ecuador
2K us/news-center/avianca-news/protection-
(Aerogal) measures-for-passengers-covid19/
https://www.avianca.com/us/en/about-
Avianca Peru T0 us/news-center/avianca-news/protection-
measures-for-passengers-covid19/
https://www.avior.com.ve/COMUNICADOS/
Avior Airlines 9V Atencion-casos

Azerbaijan
J2 https://www.azal.az/en/article/544
Airlines

Azores Airlines S4 https://www.azoresairlines.pt/en/covid-19

Badr Airlines J4 https://badrairlines.com/en/index.php

6
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

Bahamasair UP https://www.bahamasair.com/

https://www.bambooairways.com/vn-
en/company/press-and-
Bamboo Airways QH news/announcement-on-covid-19-
pandemic/

https://www.bangkokairlines.org/news

https://www.bangkokair.com/eng/press-
Bangkok Airways PG release/view/passengers-who-wish-to-
rebooking-rerouting-and-refunding-of-the-
current-outbreak-of-COVID-19

Belavia
Belarussian B2 https://en.belavia.by/news/4129765/
Airlines
https://agencias.bintercanarias.com/articul
Binter Canarias NT o/6361

https://www.blueairweb.com/en/gb/faq-
Blue Air 0B covid-19/

Blue Panorama
BV https://www.blue-panorama.com/main
Airlines

Boliviana de https://www.boa.bo/BoAWebSite/Home/N
OB otice
Aviacion

Boutique Air 4B https://www.boutiqueair.com/

Braathens
Regional DC https://www.flygbra.se/corona
(Golden Air)
Braathens
TF https://www.flygbra.se/corona
Regional Airline

https://www.britishairways.com/en-
https://www.britishairways.com/en-
British Airways BA gb/flights-and-holidays/flights/book-with-
gb/traveltrade
confidence

7
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

https://www.brusselsairlines.com/en-
Brussels Airlines SN uk/misc/AlertMessageDetail.aspx

https://www.air.bg/en/customer-
Bulgaria Air FB support/general-information
https://fo-
https://www.airchathams.co.nz/travel- syd.ttinteractive.com/Zenith/FrontOffi
Calima Aviacion 3C info/coronavirus ce/(S(ufm0n2ggd41p5rmfzio5blkx))/Ai
rChathams/en-GB/travelAgency/Login
https://www.calmair.com/before-you-
Calm Air MO
fly/travel-alerts
https://www.cambodiaangkorair.com/en/pl
Cambodia
K6 an-book/press-release/refund-procedure-
Angkor Air response-to-corona-virus/
Cameroon
Airlines
QC https://www.comair.co.za/coronavirus
Corporation
(Camair-Co)

Canadian North 5T https://canadiannorth.com/coronavirus/

Canaryfly PM https://www.canaryfly.es/

https://www.capeair.com/scripts/alert.php
Cape Air 9K ?id=1539#Coronavirus

https://intl.jdair.net/searchNotice?id=133
Capital Airlines JD
https://intl.jdair.net/searchNotice?id=135
https://www.caribbean-
Caribbean
BW airlines.com/#/travel-alerts/covid-19-virus-
Airlines advisory
https://www.cathaypacific.com/cx/es_ES/tr
https://www.cxagents.com/ta/en_HK/
avel-information/travel-preparation/travel-
Cathay Dragon KA advisories/novel-coronavirus-information-
policies/reservation-ticketing/cathay-
credits-policy.html
centre/information-and-updates.html
https://www.cathaypacific.com/cx/es_ES/tr https://www.cxagents.com/ta/en_HK/
avel-information/travel-preparation/travel- policies/reservation-ticketing/cathay-
Cathay Pacific CX advisories/novel-coronavirus-information- credits-policy.html
centre/information-and-updates.html
https://www.caymanairways.com/coronavir
Cayman Airways KX us

8
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

Cebu Pacific https://www.cebupacificair.com/pages/trav

5J el-advisories
Airlines

Cemair 5Z https://www.flycemair.co.za/

Central https://flycma.com/covid-19-flex-booking-
9M policy/
Mountain Air

https://www.chair.ch/en/about-us-
Chair Airlines GM en/coronavirus

http://www.chalair.eu/index.php/en/covid-
Chalair CE 19

Cham Wings https://chamwings.com/important-update-

6Q of-cham-wings-airlines-tickets/
Airlines
https://www.china-
China Airlines CI airlines.com/uk/en/discover/news/travel-
advisory?travelAlert=36257-7030
China Eastern https://us.ceair.com/newCMS/us/en/conte
MU nt/en_News/TravelAlert/
Airlines

China Southern https://www.csair.com/au/en/about/news/

CZ news/2020/1e0pnp13l2vbe.shtml
Airlines

Comair MN https://www.comair.co.za/coronavirus

https://www.condor.com/eu/flight-
Condor (Thomas
DE preparation/travel-advice/latest-travel-
Cook Germany) updates.jsp

https://www.copaair.com/en/web/us/coro
Copa Airlines CM navirus-updates

https://www.corsair.fr/flight/Informations/i
Corsair SS mportant-message

https://www.croatiaairlines.com/important
Croatia Airlines OU -notice

Cubana de
CU https://www.cubana.cu/news/69
Aviacion

9
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code
https://www.cyprusairways.com/info/faq/f
Cyprus Airways CY aq.dot?cat=coronavirus&subCat=faq.coron
avirus#about-coronavirus
Czech Airlines
OK https://www.csa.cz/es-en/support/
CSA

Dana Air 9J https://www.flydanaair.com/

https://www.delta.com/us/en/advisories/c https://pro.delta.com/content/comm
Delta Air Lines DL oronavirus-travel/overview on/en/agencymap.html

http://global.donghaiair.com/cms/hasLeftM
Donghai Airlines DZ enu/specialNotice

https://www.eastarjet.com/newstar/PGWC
Eastar Jet ZE A00001?cId=11&iId=0

Eastern Airlines 2D https://goeasternair.com/contact-us/

https://www.easternairways.com/announc
Eastern Airways T3 ements/coronavirus-information

https://www.easyjet.com/en/policy/corona
Easyjet U2 virus
https://www.egyptair.com/en/about-
egyptair/news-and-
Egyptair MS press/Pages/EGYPTAIR%20Refund%20%20C
hange%20Reservation%20Policy.aspx
https://www.elal.com/en/About-
El Al LY ELAL/About-ELAL/News/Pages/Coronavirus-
Foreginers.aspx

https://en.ellinair.com/news/2020-03-
Ellinair EL 18/rebooking-options-corona
https://www.emirates.com/media-
centre/emirates-puts-customers-first-in-
covid-19-waiver-policies/

Emirates EK https://www.emirates.com/english/help/ke https://www.emiratesagents.com/

ep-your-ticket/

https://www.emirates.com/nl/english/help/
travel-updates/

10
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

Ethiopian https://www.ethiopianairlines.com/aa/trav
ET el-updates/covid-19
Airlines
https://www.etihadhub.com/en-
https://www.etihad.com/en-ae/travel-
Etihad Airways EY updates/covid-19
ae/search/gds_policy#!/married%20se
gment
EuroAtlantic
YU https://www.euroatlantic.pt/
Airways
https://www.eurowings.com/en/informatio
Eurowings EW n/news-help/current-
information.html#message_1
https://www.evaair.com/en-
Eva Air BR global/emer/2019-nCoV.html

https://en.evelop.com/important-
Evelop Airlines E9 information

Fastjet Airlines https://www.fastjet.com/en/information-

FN
Limited central/covid-19-information-faq

https://www.fijiairways.com/en-us/flights-
Fiji Airways FJ travel-credit-deferred-travel
https://www.finnair.com/int/gb/infor
mation-
https://www.finnair.com/gb- services/flights/news?ITEM_ID=509#N
en/bluewings/travel-experience/most- EWS_BOOK%20WITH%20CONFIDENC
Finnair AY
common-questions-about-coronavirus-and- E%20-
flying-with-finnair-2053292 %20Flexibility%20to%20reservation%
20changes%20for%20flights%20book
ed%20before%2030%20April
https://www.flycorporate.com.au/travel-
Finncomm update-COVID-19-travel-health
FC
Airlines https://www.flycorporate.com.au/travel-
update-COVID-19-flight-resumption

Flexflight W2 https://flexflight.dk/

https://www.flycorporate.com.au/travel-
Fly Corporate FC
update-COVID-19-temporary-suspension
https://www.flydubai.com/en/contact/oper
FlyDubai FZ ational-updates/modification-fee-waiver-
flydubai

11
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

Flynas (Nas Air) XY https://www.flynas.com/en/coronavirus

https://flyone.eu/en/About-
FLYONE/News/2020/03/16/Important-
Flyone 5F information-FLYONE-suspends-all- https://agent.flyone.eu/
commercial-flights-between-17-and-31-
March

FlyPelican FP https://flypelican.com.au/ https://www.flypelicanforagents.com/

https://www.flysafair.co.za/travel-
FlySafair FA tools/national-lockdown

French Bee BF https://www.frenchbee.com/en/nos-alertes

https://www.flyfrontier.com/travel/travel-
Frontier Airlines F9
info/New-Change-Policy
https://www.garuda-
Garuda indonesia.com/sg/en/news-and-
GA events/operation-policy-due-covid19-
Indonesia
outbreak.page?
Georgian https://www.georgian-
A9 airways.com/en/news/latest-news/flight-
Airways irregularities-due-to-coronavirus-53
https://www.voegol.com.br/en/information
GOL-VRG Linhas
G3 /gol-advisory/coronavirus-please-read-the-
Aereas guidelines-for-international-flights
https://www.hainanairlines.com/HUPortal/
dyn/portal/DisplayPage?COUNTRY_SITE=CA
Grand China Air CN &SITE=CBHZCBHZ&LANGUAGE=US&PAGE=I
ENC
https://www.hainanairlines.com/HUPortal/
Guangxi Beibu dyn/portal/DisplayPage?COUNTRY_SITE=CA
GX &SITE=CBHZCBHZ&LANGUAGE=US&PAGE=I
Gulf Air
ENC

Gulf Air GF https://www.gulfair.com/covid19

https://www.hainanairlines.com/HUPortal/
dyn/portal/DisplayPage?COUNTRY_SITE=CA
Hainan Airlines HU
&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=I
ENC

12
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

https://www.hawaiianairlines.co
Hawaiian https://www.hawaiianairlines.com/coronavi
HA m/our-services/products-and-
Airlines rus programs/travel-agents/news

Hebei Airlines NS https://www.hbhk.com.cn/

Himalaya
H9 https://www.himalaya-airlines.com/
Airlines

Hong Kong https://www.hongkongairlines.com/en_HK/

HX media/specialnews
Airlines

Hong Kong https://www.hkexpress.com/en-hk/your-

UO trips/important-travel-notice/
Express Airways

https://www.hunnuair.com/media/2020-
Hunnu Air MR 02-06

https://www.iberiagencias.com/Iberia
https://www.iberia.com/es/ultima-hora-de-
Iberia IB nuestros-vuelos/
gencias/showNovedades.do?channelI
d=3&menuId=43

https://www.iberiaexpress.com/en/general
Iberia Express I2 -info/passenger-information/before-you-
go/changes-and-refunds
https://www.icelandair.com/es-
Icelandair FI es/asistencia/covid-19/safe-travels/

InterCaribbean https://www.intercaribbean.com/travel-
Airways (former information/corona-virus-update-closing-
JY of-borders-and-nationals-unable-to-enter-
Air Turks and
Caicos) destinati.html

https://www.interjet.com/en-
Interjet 4O us/information/important-notice

https://www.jal.co.jp/jp/en/info/2020/othe
Japan Airlines JL r/covid19center/index.html
http://www.jalagency.com/

https://www.jazeeraairways.com/en-
Jazeera Airways J9 kw/plan/book/travel-advisory

13
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code
https://www.jejuair.net/jejuair/en/com/jeju
/ibe/news/notice/notice_detail.do?page=1
Jeju Air 7C
&bbs_id=2926&bbs_type=EDT&nSearch=&
condition=title&search=

Jet2 LS https://www.jet2.com/flights/incident

JetBlue Airways B6 https://www.jetblue.com/travel-alerts

https://www.jetstar.com/au/en/travel-
Jetstar JQ alerts#Network%20adjustments%20in%20r
esponse%20to%20COVID-19

https://www.jetstar.com/sg/en/travel-
Jetstar Asia 3K alerts
https://www.jetstar.com/jp/en/travel-
alerts#Check-
Jetstar Japan GK in%20counter%20renovation%20at%20Nari
ta%20International%20Airport%20(29Nov1
9-)
https://www.jetstar.com/au/en/travel-
Jetstar Pacific BL alerts#Customer%20options

Jordan Aviation R5 http://www.jordanaviation.jo/

https://global.juneyaoair.com/newslist/http
s:%7C%7Cmediaws.juneyaoair.com%7Cjcm
Juneyao Airlines HO s%7Cpublish%7Cenb2c%7Cnotice%7Cj2020
0202_302_424_983.html
https://www.kenya-airways.com/en-
Kenya Airways KQ ke/covid-19
https://www.klm.com/travel/es_es/prepare https://www.agentconnect.biz/FR/fr/l
KLM Royal
KL _for_travel/up_to_date/flight_update/inde ocal/process/prehome/choose_countr
Dutch Airlines x.htm y.wadis
https://www.koreanair.com/global/en/abo
Korean Air KE ut/news/travel_info/2020_01_WUH.html
https://www.kalmate.com/Login

https://kuwaitairways.com/en/information/
Kuwait Airways KU usefulinfo/Pages/Reissue-Refund-
Policies.aspx
La Compagnie https://www.lacompagnie.com/EN/booking
B0
(DreamJet SAS) /health-measures/#

14
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code
https://www.laoairlines.com/?contentkey=
news&id=40
Lao Airlines QV
https://www.laoairlines.com/?contentkey=
news&id=39
https://www.latam.com/en_un/experience
LATAM Airlines LA /coronavirus/

LATAM Airlines https://www.latam.com/es_ar/experiencia/

4M coronavirus/
Argentina

LATAM Airlines https://www.latam.com/pt_br/experiencia/

JJ coronavirus/
Brasil

LATAM Airlines https://www.latam.com/es_co/experiencia/

4C coronavirus/
Colombia

LATAM Airlines https://www.latam.com/es_ec/experiencia/

XL
Ecuador coronavirus/

LATAM Airlines https://www.latam.com/es_py/experiencia/

PZ coronavirus/
Paraguay

LATAM Airlines https://www.latam.com/es_pe/experiencia

LP
Peru /coronavirus/

https://www.latam.com/en_un/experience
LATAM Express LU /coronavirus/

Level Europe VK https://www.flylevel.com/en/COVID-19

LIAT LI https://www.liat.com/

Linhas Aereas de https://www.lam.co.mz/en/Sobre-a-

Mocambique TM LAM/Sala-de-Imprensa/Reducao-de-voos-e-
LAM Medidas-de-Prevencao-do-Covid-19
https://www.loganair.co.uk/our-
story/latest-news/2020/covid-19-loganair-
announces-further-flight-reductions
Loganair LM
https://www.loganair.co.uk/our-
story/latest-news/2020/covid-19-and-
customer-queries

15
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

LOT Polish https://www.lot.com/es/es/coronavirus-

LO travel-information
https://apps.lot.com/lot-agents
Airlines
https://www.irreg.lufthansaexperts.co
https://www.lufthansa.com/de/en/flight-
m/en/home.html
information
Lufthansa LH https://www.lufthansaexperts.com/sh
https:/www.lufthansa.com/xx/en/corona-
ared/files/lufthansa/public/mcms/fold
faq
er_102/folder_6513/file_147666.pdf
https://www.malaysiaairlines.com/hk/en/a
dvisory/important-notice.html
Malaysia Airlines MH https://www.malaysiaairlines.com/hk/en/a
dvisory/experiencing-high-volume-of-
calls.html
https://www.malindoair.com/news-
Malindo Air OD events/Malindo-Air-COVID-19-Travel-
Waiver-Permitted

https://www.flymango.com/en/news-
Mango JE room/update-on-covid19

MAYAir 5G https://www.mayair.com.mx/

https://www.mea.com.lb/english/about-
Middle East
ME mea/news-and-press-releases/news-and-
Airlines press-releases/exceptional-measures
Montenegro https://montenegroairlines.com/en/inform
YM ation_and_services/notices-regarding-
Airlines coronavirus-covid-19
Motor Sich https://flymotorsich.com/en/news#news_it
M9 em_69
Airlines
Myanmar
Airways 8M https://maiair.com/
International
Myanmar
UB https://www.flymna.com/
National Airlines

Neos NO https://www.neosair.it/en/coronavirus

https://nepalairlines.com.np/home/page/c
Nepal Airlines RA ovid-notice

16
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

https://content.nokair.com/About-
Nok Air DD Nokair/News/AnnouncementCOVID-
19.aspx
Nordwind https://nordwindairlines.ru/en/agent/techn
N4 ologies/information
Airlines

https://www.norwegian.com/uk/flight-
Norwegian DY status/updates/

Norwegian Air https://www.norwegian.com/ar/flight-

DN
Argentina status/updates/

Norwegian Air https://www.norwegian.com/uk/flight-

D8 status/updates/
International

https://www.norwegian.com/uk/flight-
Norwegian UK DI status/updates/

Nouvelair https://www.nouvelair.com/fr/content/flas
BJ h-info-covid-19
Tunisie

https://www.omanair.com/es/en/travel-
Oman Air WY
advisory-covid-19-coronavirus-outbreak

Onur Air https://www.onurair.com/en/corporate/ne

8Q ws-list/Press-Bulletins/114/0/0
Tasimacilik A.S

Pacific Coastal https://www.pacificcoastal.com/?plugin_pa

8P ge=travel-advisories
Airlines

PAL Airlines https://www.palairlines.ca/en/alert/covid-

PB 19-update/
(Canada)
https://paranair.com/es-py/acerca-de-
Paranair ZP nosotros/noticias/medidas-adoptadas-ante-
la-situaci%C3%B3n-sanitaria-del-covid-19/
https://www.philippineairlines.com/en/faqs
/2019novelcoronavirusncov
Philippine
PR
Airlines https://www.philippineairlines.com/en
/aboutus/newsandevents

17
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

PLUS ULTRA PU https://plusultra.com/en/covid-19-info

https://www.flyporter.com/en-ca/travel- https://www.flyporter.com/en-
Porter Airlines PD information/travel-alerts-and-advisories ca/services/travel-agents

Precisionair PW https://www.precisionairtz.com/

https://www.qantas.com/us/en/travel-
Qantas QF info/travel-updates/coronavirus.html

https://www.qatarairways.com/en/travel- https://www.qatarairways.com/trade
Qatar Airways QR alerts/COVID-19-update.html partner/en/homepage.html

Regional Express ZL http://www.rex.com.au/Coronavirus/

https://www.royalairmaroc.com/eg-
Royal Air Maroc AT en/information/frequently-asked-
questions?categoryId=40980645

Royal Brunei https://www.flyroyalbrunei.com/brunei/en/

BI covid-19-updates/
Airlines

Royal Jordanian https://rj.com/en/rj-policy-regarding-

RJ coronavirus
Airlines
https://www.rusline.aero/en/about/news/e
n/rusline/information_for_passengers_on_t
Rusline 7R icket_changes_due_to_epidemiological_sit
uation/

https://www.rwandair.com/media-
RwandAir WB center/news-press-releases/

https://www.s7.ru/en/info/notification/covi
S7 Airlines S7 d-19/
https://samoaairways.com/covid19/
Samoa Airways OL https://samoaairways.com/flight-travel-
advice/
https://www.flysas.com/en/help-and-
SAS contact/faq/corona/
Scandinavian SK
Airlines https://www.flysas.com/en/traffic-
information/message/

18
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

Saudi Gulf http://www.saudigulfairlines.com/en/news/

6S 23/updates-due-to-coronavirus-covid-19
Airlines
https://www.saudia.com/experience/about
-us/corporate-communication/press-
Saudia SV releases-and-
news/announcement/updates+due+to+cor
onavirus

SCAT DV http://www.scat.kz/en/news-284.html

https://www.flyscoot.com/en/announceme
Scoot Tigerair TR nts

Seaborne https://www.seaborneairlines.com/covid19
BB flightupdates/
Airlines

https://www.seaborneairlines.com/covid19
Serene Air ER
flightupdates/

Shanghai https://shanghai.ceair.com/newCMS/au/en
FM /content/en_News/TravelAlert/
Airlines
https://www.singaporeair.com/en_UK/sg/
media-centre/news-
alert/?id=is5rire4https://www.singaporeair.
Silkair MI com/en_UK/sg/media-centre/news-
alert/?id=jmjgoyqghttps://www.singaporeai
r.com/en_UK/sg/media-centre/newsalert-
listing/
https://www.silverairways.com/more-
Silver Airways 3M information/travel-
information/advisories/advisory/covid-19
https://www.singaporeair.com/en_UK/sg/
media-centre/news-alert/?id=is5rire4

Singapore https://www.singaporeair.com/en_UK/sg/
SQ
Airlines media-centre/news-alert/?id=jmjgoyqg

https://www.singaporeair.com/en_UK/sg/
media-centre/newsalert-listing/
https://www.skyexpress.gr/en/new/covid-
Sky Express GQ 19-sky-express-continues-its-initiatives-for-
flexible-and-safe-travel/
https://www.smartwings.com/en/covid-19-
current-information
Smart Wings QS
https://www.smartwings.com/en/news/

19
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code

Smartavia 5N https://flysmartavia.com/news/covid-19

Solomon Airlines https://www.flysolomons.com/plan/travel-

IE advice
Limited

Sounds Air S8 https://www.soundsair.com/

https://www.flyairlink.com/
South African https://www.flyairlink.com/important-
4Z info/covid-memo
Airlink https://www.flyairlink.com/news
South African
SA https://www.flysaa.com/
Airways
Southwest https://www.southwest.com/Coronavirus/?
WN clk=CORONAVIRUS_TA
Airlines
https://www.spicejet.com/CoronaVirusTrav
Spicejet SG elRestrictions.aspx
https://customersupport.spirit.com/hc/en-
us/articles/360006469277-What-is-Spirit-
Spirit Airlines NK
doing-to-address-concerns-about-COVID-
19-coronavirus-
SriLankan https://www.srilankan.com/en_uk/coporat
UL e/emergency-news-detail/509
Airlines
https://www.starperu.com/es/cambios.htm
Star Peru 2I l
https://www.starlux-airlines.com/en-
Starlux Airlines JX US/StarluxTravelAlerts/a7505f20-6d6d-
4aeb-8f28-30e711f4673a
STP Airways 8F https://www.stpairways.st/
Sun Country https://www.suncountry.com/advisory/aler
SY
Airlines ts
https://www.sunexpress.com/en/coronavir
SunExpress XQ us/
SUNEXPRESS https://www.sunexpress.com/en/coronavir
XG us/
GERMANY
https://www.sunwing.ca/en/promotion/pac
Sunwing Airlines WG kages/travel-advisory/
Surinam Airways https://www.flyslm.com/en/announcement
PY -covid-19/
- SLM
https://www.swiss.com/es/en/various/coro
Swiss LX navirus
TAAG Angola
DT http://www.taag.com/en/Taag/News
Airlines

20
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code
TACA https://www.avianca.com/otr/en/about-
International TA us/news-center/avianca-news/protection-
Airlines measures-for-passengers-covid19/
TACV Cabo
VR https://caboverdeairlines.com/faqcovid19/
Verde Airlines
TAME Linea
https://www.tame.com.ec/index.php/en/n
Aerea del EQ ews
Ecuador
https://www.flytap.com/en-es/latest-
TAP Portugal TP updates
https://www.tarom.ro/contact/agentii
-nationale
Tarom RO https://www.tarom.ro/en/covid-19
https://www.tarom.ro/contact/agentii
-internationale
http://www.tassiliairlines.dz/index.php?opti
on=com_content&view=article&id=87:covi
Tassili Airlines SF d-19-suspension-temporaire-des-vols-vers-
la-france&catid=8:infos-
vol&Itemid=101&lang=fr

https://www.thaiairways.com/en_TH/conta
ct_us/thai_special_assistance_form.page
Thai Airways TG https://www.thaiairways.com/en/news/ne
ws_announcement/news_detail/ticketing-
procedures_covid19.page

https://www.lionairthai.com/en/press_rele
Thai Lion Air SL ase
https://www.thaismileair.com/en/newsupd
Thai Smile WE ates/news_2239
Tianjin Airlines GS https://global.tianjin-air.com/GB/GB/NEWS
Tradewind https://www.flytradewind.com/about-
TJ tradewind/covid-19-travel-updates/
Aviation
https://www.transavia.com/en-EU/update-
Transavia France TO coronavirus/

https://www.transavia.com/en-EU/update-
Transavia HV coronavirus/

Transportes
https://www.tag.com.gt/en/informacion-
Aereos de 5U importante
Guatemala TAG
https://www.tropicair.com/coronavirus-
TROPIC AIR 9N covid-19/

21
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code
TUI fly Belgium TB https://www.tuifly.be/en/coronavirus

TuiFly X3 https://www.tuifly.be/en/coronavirus
TUIfly
Netherlands OR https://www.tuifly.be/en/coronavirus
(ArkeFly)
http://www.tunisair.com/site/publish/cont
Tunisair TU ent/listnews.asp?lang=en

https://www.turkishairlines.com/en- https://www.turkishairlines.com/en-
Turkish Airlines TK es/announcements/coronavirus-outbreak/ int/flights/agency-information/

https://www.ugandairlines.com/covid-19-
Uganda Airlines UR updates
Ukraine
https://www.flyuia.com/es/en/information/
International PS flight-information-during-covid-19
Airlines
https://www.united.com/ual/en/us/fly/trav
https://united.business/travelagency
el/notices.html
United Airlines UA https://hub.united.com/united-
https://jetstream.united.com/#/public
coronavirus-covid19-safety-update-
-landing
2645397564.html

https://new.uralairlines.ru/en/rules/aktualn
Ural Airlines U6 aya-informatsiya-o-puteshestviyakh/

https://www.utair.ru/information/aktualna
UTair Aviation UT ya-informatsiya-o-reysakh-v-berlin-i-
milan/#
Uzbekistan https://www.uzairways.com/en/important-
HY
Airways information-0
https://www.vietnamairlines.com/es/en/ne
ws-travel-alerts/travel-alert/0124-VI-Thong-
Vietnam Airlines VN tin-ve-dich-viem-phoi-virus-corona-lien-
quan-den-cac-chuyen-bay-cua-VNA-va-JPA
Virgin Atlantic https://flywith.virginatlantic.com/gb/en/ne
VS ws/coronavirus.html
Airways
https://travel.virginaustralia.com/au/coron https://www.virginaustralia.com/eu/e
avirus- n/bookings/agents-corporate-
Virgin Australia VA update?icmpid=va|c_crm|au_hp|fre|covid bookings/agency-hub/#commercial-
19|na policies
https://www.airvistara.com/th/coronavirus-
Vistara UK update
Viva Air https://www.vivaair.com/co/en/frequently-
VH asked-questions
Colombia

22
 CONFIDENTIAL & RESTRICTED

Airline
Airline name Airline link (public site) Airline link (travel agency site)
Code
https://www.vivaair.com/co/en/frequently-
Viva Air Peru VV asked-questions
VoePass Linhas https://www.voepassaredo.com.br/empres
2Z a/site/aviso1?full=1
Aéreas
https://www.volotea.com/es/informacion/i
Volotea V7 nformacion-en-relacion-al-coronavirus-
covid-19/

https://partners.vuelingnews.com/20
20/03/04/vueling-flexibility-
policy/?lang=en
Vueling Airlines VY http://vuelingnews.com/
https://partners.vuelingnews.com/cat
egory/communication/?lang=en

https://www.westjet.com/en-ca/travel- https://www.westjettravelagents.com
WestJet Airlines WS info/advisories /
Wideroe https://www.wideroe.no/en/home/help-
WF and-contact
Flyveselskap
https://www.fly-winair.sx/covid-19-corona-
Winair WM virus-47.html
Wind Rose https://new.windrose.aero/en/tickets/pay_
7W refund
Aviation
https://www.xiamenair.com/fr-
Xiamen Airlines MF eu/Nouvelles/20.html

For additional sources of information related to airline policies, you can also check:

• IATA REPOSITORY OF AIRLINE’S POLICIES

• ARC REPOSITORY OF AIRLINE’S POLICIES

23