SESSION PLAN

Sector : TOURISM

Qualification Title : FRONT OFFICE NC II

Unit of Competency : OPERATE COMPUTERIZED RESERVATION SYSTEM
Module Title : OPERATING COMPUTERIZED RESERVATION SYSTEM

Learning Outcomes:
LO1. Computerize reservation is operated based on reservation details
LO2. Create and process reservation
LO3. Send and receive reservation communication

A. INTRODUCTION
This unit deals with the knowledge and skills required in the provision of front office
B. LEARNING ACTIVITIES
This unit of competency the actions that the trainees are required in every learning outcome are the following: Read and
discuss information Sheets, answer self-check, perform job sheet and task sheet.

LO1. Computerize reservation system is operated based on property standards

Learning Content Methods Presentation Practice Feedback Resources Time

Access and Modular/self paced The trainer will provide The trainee will read The trainees CBLM,
accurate interpret information sheet 2.1- info sheet 2.1-1 will answer module
reservation system 1 on Access and On Access and self check and
accurate interpret accurate interpret 2.1-1 and internet
reservation system reservation system compare her
answers to
the answer
Perform trainer will The trainee will key 2.1-1
demonstrate on how to demonstrate on how
Demonstration Access and accurate to Access and The trainer CBLM,
interpret reservation accurate interpret will evaluate module
system reservation system their and
performance internet
using
performance
criteria 2.1-1
A range of Modular/self paced The trainer will provide The trainee will read The trainees CBLM,
information are information sheet 2.1- info sheet 2.1-2 will answer module
use to access all 2 on Access and On Access and self check and
system features accurate interpret accurate interpret 2.1-2 and internet
reservation system reservation system compare her
answers to
the answer
Perform trainer will The trainee will key 2.1-2
demonstrate on how to demonstrate on how
Demonstration Access and accurate to Access and The trainer CBLM,
interpret reservation accurate interpret will evaluate module
system reservation system their and
performance internet
using
performance
criteria 2.1-2
LO2. Create and process reservations

Made and store Modular/self paced The trainer will provide The trainee will read The trainees CBLM,
updates and information sheet 2.2- the information will answer module
amendments to 4 on how Made and sheet 2.2-4 on how self check and
reservation store updates and to made and store 2.2-4 and internet
system amendments to updates and compare her
reservation system amendments to answers to
reservation system the answer
key 2.2-4

Perform trainer will The trainer CBLM,

Demonstration demonstrate 2.2-4 on The trainee will will evaluate module
how to Made and store demonstrate 2.2-4 their and
updates and on how to made performance internet
amendments to store updates and using
 reservation system amendments to performance
reservation system criteria 2.2-1
LO3. Send and receive reservation communications
Modular/ self The trainer will provide The trainees will The trainees CBLM,
Access and correct paced information sheet 2.3- read info sheet 2.3-1 will answer module
interpret 2 on Access and on Access and self check and
communication from correct interpret correct interpret 2.3-2 and internet
industry colleagues communication from communication from compare her
at the appropriate industry colleagues at industry colleagues answers to
time the appropriate time at the appropriate the answer
time key 2.3-2

Methodologies
 Lecture
 Written Exam
 Film viewing
 demonstration

C. ASSESSMENT PLAN
 Oral recitation
 Written Test
 Performance Test

D. TEACHER’S SELF-REFLECTION OF THE SESSION

In this unit of competency the trainees are improving their knowledge and skills in performing the different task and
information needed in the learning outcome.