MARKET LEADER

UPPER - INTERMEDIATE
new edition
 UNIT 5
JOB SATISFACTION
Choose correct answers

1. What are the strongest ________________ factors in people’s lives?

A. motivation B. motivated  C. motivating D. motivational
2. The survey showed that staff working flexible hours were more ____________ with their jobs than those
working fixed hours.
A. satisfaction  B. satisfied C. satisfying D. satisfactory
3. I find talking to him ____________ because he never listens.
A. frustrating B. frustrated C. frustration D. frustrate
4. According to a report, over 6,000 people __________ redundant last year.
A. made B. will be made C. was made  D. were made
5. Some people argue that during an emergency, a tough style of leadership ___________.
A. should use B. may use  C. should be used D. may be used
6. I felt so ____________ with their attitude that I decided to resign.
A. frustrated B. frustrate C. frustrating D. frustration
7. Workers become ___________ if they work long hours for low pay.
A. demotivating B. motivating C. motivated  D. demotivated
8. Offering __________ rather than a salary increase can be a way of retaining employees in traditionally high
staff turnover industries.
A. wages B. perks C. pays D. interests
9. Dealing with __________ is a very time-consuming and demotivating problem which affects large
businesses and organisations.
A. social crimes B. investment capital  C. bureaucracy D. complaints
10. One way for managers to monitor and develop staff and loyalty is by using _________ interviews.
A. appraisal B. face-to-face C. time-consuming D. indirect
11. “Remuneration” means _____________.
A. salary  B. pay C. commission D. pension
12. ___________ can be defined as “large payment on leaving employment.”
A. silver handshake B. diamond handshake C. fish handshake  D. golden handshake
Match words in each column to create word partnerships

COLUMN A COLUMN B
Personal Loyalty PERSONAL PROBLEMS
Employee Problems EMPLOYEE LOYALTY
Financial Performers FINANCIAL PLANNING
Top Manager TOP PERFORMERS
General Sense GENERAL MANAGER
Common Planning COMMON SENSE
Social Culture SOCIAL RESPONSIBILITY
Corporate Responsibility CORPORATE CULTURE
Complete the blanks with word partnerships

PERSONAL PROBLEMS
1. He has resigned after having a lot of _______________________ this year.

EMLOYEE LOYALTY
2. Building up ______________________ is important with unemployment at a record low.

GENERAL MANAGER is in charge of running the company and for making joint strategic
3. Our ___________________
decisions with the CEO.
CORPORATE CULTURE
4. The new CEO transformed the bureaucratic _______________________ to profit-minded
entrepreneurship.
SOCIAL RESPONSIBILITY
5. Companies who pollute the environment are ignoring their ethical and __________________.
TOP PERFORMERS
6. The _______________________ should get the biggest bonuses.

COMMON SENSE
7. We need to use logic and ______________________ not our emotions to make this decision.
Dear Mr. Harris, READING COMPREHENSION
Re: Assistant Project Manager, Kazakhstan
1. What is the content of the letter?
Further to your application for the above post, I am pleased to A. Applying for a job
confirm that the Selection Board which met on 11 March B. Offering a post
recommend that you be appointed to the post above, subject to  C. Informing the result of the interview
medical clearance. D. Asking for a promotionustomise its
Your salary will be paid at the rate of £25,000 per annum. Other products to different markets
benefits are set out in the particulars of post attached.
I should be grateful if you could confirm in writing by Wednesday 2. Who is Harris?
20 March that you wish to take up the post. A. an assistant project manager
The proposed start day is on 8 April and your contract, which is B. a recruitment officer
C. an applicant
for a period of one year, will be issued after we receive written  D. a manager of a company
confirmation of your acceptance.
If you have any queries on the terms and conditions of service of
3. What should Mr. Harris do if he wants to take
the appointment in the meantime, please do not hesitate to
the post?
contact me on the above number.
A. Make a phone call
I look forward to hearing from you shortly.
B. Go to meet Karen in face
Yours sincerely,
C. Write a confirmation letter
KAREN POULSON  D. Go to meet the Selection Board
Recruitment Officer
End of Unit 5