PHILIPPINE COLLEGE FOUNDATION

P-6 Hagkol, Valencia City, Bukidnon, Philippines

Name: _______________________________________________Yr. & Section: __________

A. Inside the box are the terms being defined. Choose your answer and write the letter
on the space provided. 2 points each. 20

a. Office b. Technology
c. Office Staff d. Information Age
e. Digital Era f. Product Knowledge (6)
g. Budget and Audit Skills (8) h. Preparing Report Skills (9)
i. Typewriting (10) j. Physical Inventory (7)
k. Telephone Etiquette l. Talking with Others

_______1. Dynamic center where a powerhouse of professionals fuses their expertise together in
healthy competition and cooperation.
_______2. This brought changes into the world of office in specially in office communications.
_______3. The backbone of a business organization which composes of workers who create,
collect, process, use, store and provide business information.
_______4. Spawned the digital era: a world fueled by numbers. We wallow numbers
PIN #, Acct. #; SSS; GSIS; credit card numbers & many others
_______5. Characterized by technology which increases the speed and breadth of knowledge
turnover within the economy and society.
_______6. An accurate catchphrase for knowing what your organization is all about.
_______7. A detailed, itemized list of either property or a firm’s stock of goods.
_______8. more rigorous training to prepare the worker to turn in a satisfactory performance.
_______9. Ability to think sensibly, organize materials and to arrange them in a logical sequence.
______10. The most necessary skills in almost all office jobs.

B. Identification. Identify the terms being describe in each number. 2 points each.

_______1. It is a skill and grace in dealing with other.

_______2. Handling matters confidentially and not circumventing the chain of command
_______3. One or more individuals within a company who work with individuals outside the
company to achieve specified company goals is called _______.
_______4. _____ is utilizing an outside company or consultant to complete a portion of a
project or a total project
_______5. Losing jobs due to inability to get along with others than for lack of technical ability
to do the work, you lack ____ skills.
________6. ____ are principles and qualities that you consider important.
_________7. When the worker has access to information needed to do his job and the
authority and responsibility to do without checking constantly with a
supervisor is ____.
_________8. You owe you employer respect simply because of the ____ position the person
holds in the company.
_________9. _____ team is one that response to meeting the need for increased productivity
and worker empowerment.
_________10. Training on different jobs within the team is what?

C. Multiple Choice. Encircle the letter of the correct answer. 2 points each. 30

1. Transmitting audio & video communication between individuals at a distant location.

a. Virtual Conferencing c. Video Conferencing
b. Audio Conferencing d. Computer Conferencing

2. It is through technology that an individual maybe physically present in one location and
virtually present in another location
a. Virtual Conferencing c. Video Conferencing
b. Audio Conferencing d. Computer Conferencing

3. The following are trends in the 21st century office environment, EXCEPT:
a. Modern Computer Technology c. Globalization
b. Video Conferencing d. Quality Focused

4. The Total Quality Management embraces the quality of:

a. Probation C. Globalization
b. Taxation d. Innovation

5. A trend in the 21st century office environment where business organizations tend to reduce
the number of employees
a. Corporate Restructuring & Downsizing C. Telecommuting
b. Flexible Workweek d. Compressed Workweek

6. When an individual begins to work as interdependent jobs, they pass through several
stages, EXCEPT.
a. Norming C. Storming
b. Imitating d. Performing

7. It helps the team to contribute further to relate cooperation, trust, and compatibility among
the members and the organization.
a. Supportive Environment c. Conducive Environment
b. Effective Environment d. Social Environment

8. A process that provides greater autonomy to workers through the sharing of relevant
information and the provision of control over factors affecting job performance
a. Empowered c. Empowering
b. Empowerment d. Empowers

9. Essential Criteria to be successful in the project team:

a. Technical Skills c. Hard Skills
b. Soft Skills d. Technology Skills

10. _____ team is one that response to meeting the need for increased productivity and worker
empowerment.
a. Support Team c. Project Team
b. Management Team d. Response Team

11. If you are going to answer a call in the telephone, how are you going to deal with it?
a. Do not answer the call c. Answer the call politely
 b. Let your colleague answer it d. Answer the call professionally

12. For instance, you have an international client, how are you going to make a deal with them
for the benefit of your organization?
a. Understand their background and culture to communicate with them properly
b. Understand their language to communicate with them properly
c. Learn to speak their language to communicate with them properly
d. All of the above
13. How do you make decisions?
a. Follow the set of rules personally c.Be confident with what you only believe
b. Ask for the opinions of others d. A & C
14. How do you minimize stress in the office?
a. Health incentives c. be insecure to your job
b. Smoke excessively d. all of the above
15. The following are office professionals’ obligations, EXCEPT;
a. Loyalty c. Cooperation
b. Selfishness d. Dependability

D. Discussion. Answer the questions concretely and concisely.

1. Discuss the two major factors that influence your productivity and happiness on the
job. 5 POINTS.
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
______________________.

2. In your own opinion, what is the most important skills required for an office
professional? Why? 3 points
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
______________.
3. How are you going to cope up with the new trends emerging in the 21st century,
specially in the office environment? 2 points
________________________________________________________________________
________________________________________________________________________
___________________________________.
4. Among the 21st century skills, what do you think is the most useful? Why? 2 points
________________________________________________________________________
________________________________________________________________________
_______________________________________________.
5. If your organization is experiencing a decrease in its income, what could be the possible
solution for the organization to keep on its operations? 2 points
________________________________________________________________________
________________________________________________________________________
____________________________________.
6. What do you think is the difference between the 21st century office with the previous
century/ies? 2 points
________________________________________________________________________
________________________________________________________________________
______________________________________.
7. Office staff are described to be the backbone of the business organization. Do you agree
or disagree? Elaborate. 2 points
________________________________________________________________________
________________________________________________________________________
__________________________________________.
8. If you are a supervisor, how are you going to treat your subordinates.2 points
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________.
9. Name at least 5 highest important skills required in an office. 5 points
a. ___________________ d. ____________________
b. ___________________ e. ____________________
c. ___________________

10. Describe your obligations as an office professional to your supervisor. 5 points