FACULTY OF ENGLISH LINGUISTICS & LITERATURE

DEPARTMENT OF TRANSLATION & INTERPRETING

FINAL EXAMINATION
Course: BUSINESS ENGLISH
Time Allotted: 90 minutes Exam Date: January 4, 2022

Note: Materials and dictionaries of all kinds are NOT allowed.

Students write the answers on the answer sheet.

SECTION I. VOCABULARY AND EXPRESSIONS

Part 1. Find a word that matches the following definitions. (20pts)
1.Cash payment based on a calculation of the number of hours the employee has worked or the number of
units he or she has produced
A. Wage B. Salary C. Bonus D. Overtime
2.Evaluation of an employee's work according to specific criteria
A. Testing B. Orientation C. Job analysis D. Performance appraisal
3.Government sponsored program for assisting workers who are laid off and, to a lesser extent, those who
quit the job
A. Pension B. Unemployment Insurance C. Welfare D. Sponsorship
4.Power granted by the organization and acknowledged by the employees
A. Responsibility B. Accountability C. Authority D. Power
5.Weekly, monthly or yearly cash compensation for work
A. Wage B. Salary C. Incentive D. Compensation
6.Process of gathering information about marketing problems and opportunities
A. Marketing research B. Market analysis C. Marketing analysis D. Market
study
7.Official structure of an enterprise
A. Enterprise structure B. Official organization C. Formal structure D. Formal
organization
8.Division of a market into subgroups
A. Market division B. Market share C. Market segmentation D. Market section
9.Cash payment in addition to the regular wage or salary as a reward for achievement A. Commission
B. Salary C. Compensation D. Bonus
10.Assignment of authority and responsibility to lower-level employees
A. Delegation B. Assignment C. Authority D. Allocation
11.Special benefits that are available to a company's most valuable employees
A. Incentive B. Bonus C. Perk D. Fringe benefit
12.Pathway for the flow of authority from one level of an organization's employees to the next
A. Accountability B. Delegation C. Authorization D. Chain of command
13.Plan for rewarding employees on the basis of cost savings resulting from increased output
A. Production sharing B. Compensation C. Profit sharing D. Bonus
14.Grouping of an organization's personnel by physical location
A.Market division C. Departmentation by territory
B.Market segmentation D. Departmentation by location

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 15. Compensation other than wages, salaries, and incentive programs
A. Commission B. Fringe benefit C. Compensation D. Bonus
16. Grouping of workers according to their responsibilities
A. Departmentation by responsibilities C. Departmentation by project
B. Departmentation by function D. Project management
17, Cash payment for workers who produce at a desired level or whose unit produces at a desired
level
A. Fringe benefit B. Wage C. Salary D. Incentive
18. Group or section of people within an organization who are working together in a
specific area
A. Organization B. Department C. Project D. Team
19. Number of people a manager directly supervises
A. Flat organization B. Span of control
C. Tall organization D. Span of management
20. Consumer value added by making a product available in a convenient location
A. Time utility B. Form utility C. Possession utility D. Place utility

Part 2. Look at sentences 1 — 10. These can either be completed with a word from box A or a
word with a similar meaning from box B. Identify both the words that could be used. There are
more words in both box A and B than the gaps. (20pts)
A B

achievement advertising accomplishment changes

assignment reviews complications plan
ending problems conditions job
proficiency questions publicity queries write-ups
revisions strategy
terms skills termination

1. Our latest range of products has received several in

the
favourable press, and should be a firm favourite with the 18 —
24 age group.
2._____________________________________________________Our latest model is
excellent, but without adequate __________________________ 1 _________, we won't make
enough to cover production costs.
3.______________________________________________Poor long-term sales figures
resulted in the __________________________________ 1 _________ of the contract and the
closure of two offices.
4.________________________He was given the ___________________________________1
__________________________ of dealing with the press and keeping the public
informed about new developments.
5.___________________________________________She hasn't reached the required level
of ___________________________________________ 1 __________ in typing, and will have to
repeat that section of the training course.
6.________________________________We advise you to read the _____________________1
_________________________________ of the contract carefully, and contact us if
you disagree with any of the points covered.
7.______________________If you have any______________________1 , please ask a
member of staff.
8. We had hoped that everything would run smoothly, but unfortunately there have been
several
9.____________Our______________________________________________________________1
_____________is to wait for prices to fall before putting the product onto the market.

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 10._______________________________Is it necessary to make any____________________1

__________________________________to the plan, or should we keep it as it is?

SECTION II. READING

WHAT IS MANAGEMENT?
Management is important. The success or failure of companies, public sector institutions and
services, not-for-profit organizations, sports teams and so on, often depends on the quality of their
managers. But what do managers do? One well-known classification of the tasks of a manager comes
from Peter Drucker. Drucker was an American business professor and consultant who is often called
things like 'The Father of Modern Management.'
Drucker suggested that the work of a manager can be divided into five tasks: planning (setting
objectives), organizing, integrating (motivating and communicating), measuring performance, and
developing people.
First of all, senior managers and directors set objectives, and decide how their organizations can
achieve or accomplish them. This involves developing strategies, plans and precise tactics, and
allocating resources of people and money.
Secondly, managers organize. They analyse and classify the activities of the organization and the
relations among them. They divide the work into manageable activities and then into individual tasks.
They select people to perform these tasks.
Thirdly, managers practice the social skills of motivation and communication. They also have to
communicate objectives to the people responsible for attaining them. They have to make the people
who are responsible for performing individual tasks form teams. They make decisions about pay and
promotion. As well as organizing and supervising the work of their subordinates, they have to work
with people in other areas and functions.
Fourthly, managers have to measure the performance of their staff, to see whether objectives or
targets set for the organization as a whole and for each individual member of it are being achieved.
Lastly, managers develop people both their subordinates and themselves.
A company's top managers also have to consider the future, and modify or change the organization's
objectives when necessary, and introduce the innovations that will allow the business to continue.
Top managers also have to manage a business' relations with customers, suppliers, distributors,
bankers, investors, neighboring communities, public authorities, and so on, as well as deal with any
crisis that arises.
Although the tasks of a manager can be analyzed and classified in this fashion, management is not
entirely scientific. There are management skills that have to be learnt, but management is also a
human skill. Some people are good at it, and others are not. Some people will be unable to put
management techniques into practice. Others will have lots of techniques, but few good ideas.
Excellent managers are quite rare.

Part 1. Match up the following words from the reading text and definitions. There are more
definitions than needed. (Opts)
A.a plan for achieving success
B. a new idea or method
1. innovation C.apersonwithalessimportantpositioninan
organization
2. objective (noun) D. something you plan to
do or achieve
3. promotion E. the
section of the economy under government control
4. public sector F whensomeoneisraisedtoahigherormoreimportant
position

5. subordinate

H. a thing that motivates or encourages one to do something

Part 2. Decide if the following statements are True or False (lOpts)

6. One of the tasks performed by a manager is gauging staff performance.
7. Middle-level management devise strategies, plans and tactics, and apportions
resources of people and money.
8. Managers typically do not have to work with people in other departments and areas.
9. Managers just stay the way they are during the development of their company and
department.
10. Not all people are born good managers.

Part 3. The text contains a number of common verb-noun combinations. Complete each of the
sentences below with one of them. One combination has up to three words. (15pts)

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11.___________________________________________After an organization has ,
it has to make sure that it achieves them.
12.__________________________________Managers have to find the best way to_
all the
human, physical and capital________________
available to them.
 13. Some people better on their own while others work better in
teams.
1 4 . _______________M a n a g e r s _______________________________the work of their and try to
develop their abilities.
1 5 . _______________M a n a g e r s ________________________________________________ the
of their staff to see whether they are reaching their
targets.
1 6 . ____________________T o p m a n a g e r s h a v e t o b e p r e p a r e d t o
i f t h e y o c c u r and then have to__quick

SECTION III. WRITING 3Opts

Choose ONE of the following topics and write a 100-word paragraph in answer to the issue in
question.
1. Is business travel a perk or pain? With today's sophisticated telecommunications and
especially in the times of uncertainty brought about the COVID-19 pandemic over the past two
years, how much of business travel is really necessary?
2. CASE STUDY: Selecting a Chief Operating Officer
Three companies are looking for a senior manager- a Chief Operating Officer who will be responsible
for managing the company's day-to-day operations, and making sure that all operations are efficient
and effective.
 Company A is a cigarette manufacturer that has to modernize its production systems in
order to become profitable, in an industry that has an increasingly bad reputation.
 Company B is a software developer that employs a lot of young, creative, talented and
rather undisciplined people.
 Company C is a private television channel whose objective is to broadcast programs that
get as big an audience as possible, in order to maximize advertising revenues.

Which of the following candidates might be the most suitable for the positions above? Justify
your choice. Here are some extracts from their letters.

 Candidate 1. My skills involve helping businesses achieve their objectives. Throughout my

career, I have ensured that my subordinates successfully executed the strategies developed by
senior management, delivered results and maximized revenue.
 Candidate 2. I see my main skills as being able to communicate with and motivate people, to
help them develop and accomplish their objectives, while also working effectively in teams.
 Candidate 3. At this stage in my career, I see myself in a new challenging position that
involves setting objectives and deciding how the organization can achieve them. I would then
concentrate on measuring the performance of the staff.
 Candidate 4. My career demonstrates an ability to analyze problems, find solutions and
implement them. I also have strong communication skills and experience in explaining difficult
decisions to employees, investors, journalists and so on.

THE END OF THE TEST.