INTERPERSONAL CONFLICT AND

CONFLICT MANAGEMENT
UROOJ FATIMA (24401)
SOHA IMRAN (25123)
ZAHEER-UD-DIN MUHAMMAD BABER (24323)
JAVERIA (23831)
ABOUT INTERPERSONAL CONFLICT
• If your partners goal is achieved your goal is not.
• If one person’s goal is achieved then the other
person’s goal cannot be achieved.
MYTH ABOUT CONFLICT
Should be Avoided

A Sign of Troubled Relationship

Damages Interpersonal Relationship

CONFLICT ISSUES

Intimacy
Power
Personal Flaws
Personal Distance
Social Issues
Distrust Issues
PRINCIPLES OF INTERPERSONAL
CONFLICT
Inevitable
Positive and Negative Aspects
Focus on Content and Relation
Styles of Conflict
Influences of Culture
Conflict Management: Before

• Fight in Private
• Be Sure You’re Ready to Fight
• Know What You’re Fighting About
• Fight About Problems that Can
be Solved
 CONFLICT MANAGEMENT STAGES

o Define the Conflict

o Examine Possible Solutions

o Test Solutions

o Evaluate Solutions

o Accept or Reject Solutions

Conflict Management Strategies
• Win-Lose, Win-Win Strategies
• Avoidance and Active Fighting Strategies
• Force and Talk Strategies
• Face-Detracting and Face-Enhancing
Strategies
• Verbal Aggressiveness and
Argumentativeness Strategies