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TÜV SÜD Certified Lean Six Sigma Black Belt Certification

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Scheme Code : CLSSBB-Q15-31
Read the following instruction carefully before responding to the questions given in the examination paper.

1. Ensure that you have filled up the basic details.

2. "Candidate need to score minimum 60 % of the total marks in both the parts respectively and also need to obtain aggregate 70 %
marks of the total marks (i.e. 105 out of 150) to pass this examination.
3. Mode: Electronic or pen paper based for part A
4. Part B: Formats will be provided for submission of the project.
5. This is an open book exam
6. Each question is of one mark"
7. Part A exam consists of 100 multiple-choice questions. Candidate need to score minimum 60 % of the total marks (i.e. 60 out of
m
100) to pass this examination.
8. Total duration of this examination is 180 minutes.
9. Candidate should Tick against only one correct answer in Multiple Choice Questions.
10. There is no negative marking system applicable in this examination.
11. The examination is an open book examination.

Good luck!

Details to be filled up by the candidates

Date of Exam
Sa
Location:

Duration: 180 Minutes

Total Marks: 100

Name of Candidate:

Date of Birth:

Contact Number:

Name of organization:

Email Id:

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Q.1) Benchmarking should be done in the following sequence:

I. Measure competitive performance
II. Implement significant improvements
III. Understand your own processes
IV. Identify improvement criteria
A. I, III, IV, II
B. III, IV, I, II
C. IV, III, II, I
D. I, II, III, IV
Q.2) Experiments can have many different objectives. Which of the following would be including in the options?

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I. Comparative objective
II. Screening objective
III. Optimized mixture proportions objective
IV. Response surface determination
A. I, II and III only
B. II and III only
C. I, III and IV only
D. I, II, III and IV
Q.3) A process has been performing satisfactorily for some time. An improvement is required. Your response is to:
A. Direct the workforce to be more careful in their work
B. Issue a slogan “do it right the first time”
C. Identify the special causes to correct the process
D. Identify the common cause conditions to correct the process
Q.4) Any experimental equation that shows two factors multiplied by each other can indicate:
I. A slope
II. A twist
III. A curve
IV. An interaction
A. I and II only
m
B. II and III only
C. I and III only
D. III and IV only
Q.5) Which one of the following assessment statements is not a Strength:
A. We have tremendous cost advantages
B. We have good marketing skills
C. We have a Good Canteen facility
D. Our management team is outstanding
Q.6) Given a Cp of 1.5 for a process and the same standard deviation and specification limits for the calculation of
capability or performance indices, one would not be surprised to find:
I. CR and PR to be equal
Sa
II. CR to be less than PP
III. PR to be less than CP
IV. CP and PP to be equal
A. I only
B. I and IV only
C. II and III only
D. I, II, III and IV
Q.7) The expression below is which of the following?

A. General term for the Poisson distribution

B. General term for the Pascal distribution
C. General term for the binomial distribution
D. General term for the hypergeometric distribution

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Q.8) Increasing performance in a Six Sigma Corporation from 3 sigma to 4 sigma would reduce defects per million
by a factor of:
A. 2
B. 8
C. 10
D. 16
Q.9) If a sample size of 16 yields an average of 12 and standard deviation of 3, estimate the 95% confidence
interval for the population (assume a normal distribution).
A. 10.40 £ m £ 13.60

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B. 10.45 £ m £ 13.55
C. 10.53 £ m £ 13.47
D. 10.77 £ m £ 13.23
Q.10) As the new experimenter for Six Sigma projects, you have allocated budget funds for preliminary trial runs.
The reason(s) for this would be:
I. Some practice trials are needed, since this has not been done before
II. The plant manager wants evidence that experimentation will work
III. Planning is critical for success
IV. The financial manager wants evidence that experimentation will work
V. Planning is critical for success VI. The financial manager wants evidence of possible success
A. I only
B. II and III only
C. I, II and IV only
D. I, II, III and IV
Q.11) A 20 factor, two level experiment must be conducted. What are the fewest number of trials possible if all
interactions are ignored?
A. 19
B. 21
C. 24
m
D. 40
Q.12) What is the principal advantage of multi-vari charting?
A. It graphically displays the variation in a process
B. It keeps track of the time that measurements were made
C. It assists in the breakdown of components of variation
D. It is much easier to plot that most control charts
Q.13) A string tension gauge is used to validate settings on a tennis racket stringing machine. What are the 90%
confidences for the estimated true value of the string tension? String tension measurements:
57 pounds,
56 pounds,
60 pounds,
62 pounds,
Sa
55 pounds,
59 pounds.
A. 61.79 pounds, 54.54 pounds
B. 60.28 pounds, 56.06 pounds
C. 60.34 pounds, 56.00 pounds
D. 59.94 pounds, 56.39 pounds
Q.14) A process flow chart is:
A. A way to detect nonconformities
B. Very similar to a Gnatt chart
C. Used at the administrative level only
D. A map of the system

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Q.15) Ideally, customer feedback should satisfy organization needs such as:
I. Identifying customer requirements
II. Fulfilling ISO 9000 requirements
III. Spotting upcoming trends
IV. Having data for analysis
A. I only
B. I and II only
C. II and III only
D. I, II, III and IV
Q.16) Which two of the following confidence interval calculations require the use of Z table values?

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I. Large sample means
II. Small sample means
III. Variation confidence intervals
IV. Proportion confidence intervals
A. I and II only
B. II and III only
C. I and III only
D. I and IV only
Q.17) Which of the following conditions are driving companies to adopt a lean approach?
I. Higher performance requirements
II. Eliminating waste from the process
III. Reducing total costs
IV. Increasing capacity
A. I and IV only
B. II and III only
C. I, II and IV only
D. I, II, III and IV
Q.18) Which one the following is an appraisal cost?
A. Third party audit
m
B. Quality planning
C. A systematic, independent examination and review to determine whether quality activities and
related results comply with planned arrangements
D. Cost of customer visits to address defective product
Q.19) On surveys from customers, what do high customer satisfaction numbers NOT indicate?
A. Customer satisfaction
B. Customer service
C. Customer loyalty
D. Product quality satisfaction
Q.20) Review the following assessment statements:
Sa
We have tremendous cost advantages
We have good marketing skills
Our finances are solid
Our management team is outstanding

What SWOT analysis area is most clearly being described?

A. Strengths
B. Weaknesses
C. Opportunities
D. Threats
Q.21) The advantages of pre-control charting do NOT include:
A. Use of the specification tolerance directly
B. Very simple operator instructions
C. A permanent record of process adjustments
D. Applications for attribute or visual characteristics

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Q.22) Identify the new quality management tool that would be of greatest assistance in identifying the impact that
various process input variables could have on key process output variables:
A. Prioritization matrices
B. Tree diagram
C. Activity network diagrams
D. Process decision program charts
Q.23) For the Weibull distribution, as the scale parameter decreases:
A. The Weibull is equivalent to the exponential
B. The location parameter approaches zero

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C. The probability density function stretches to the right
D. The probability density function is compressed to the left
Q.24) The beta risk is the risk of :
A. Selection of the wrong hypothesis
B. A hypothesis not being rejected when it is false
C. Accepting a hypothesis when it is true
D. Rejecting a hypothesis when it is true
Q.25) The elements of project management are:
I. Objectives
II. Planning
III. Scheduling
IV. Controlling
A. I, II and III only
B. I, II and IV only
C. I, III and IV only
D. II, III and IV only
Q.26) The results of a designed experiment are to be analyzed using a chi-square test. There are five treatments
under consideration and each treatment falls under two categories (success or failure). The calculated value of
m
chi-square is compared to the tabulated chi-square is compared to the tabulated chi-square with how many
degrees of freedom?
A. 10
B. 9
C. 5
D. 4
Q.27) Locational data might be found on a:
I. Defect location checksheet
II. Measles chart
III. Concentration chart
A. II only
B. I and II only
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C. II and III only
D. I, II and III
Q.28) The Japanese techniques that best compliment the visual factory concept are:
I. Kanban
II. Poka-yoka
III. 5 – Whys
IV. 5 – S’s
A. I, II and III only
B. I, II and IV only
C. I, III and IV only
D. II, III and IV only
Q.29) In developing a chart to plot a course of action, with many of the events or milestones unknown, which new
quality tool would be used?
A. Process decision program chart
B. Activity network diagram
C. Matrix diagram
D. Affinity diagram

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Q.30) Kanban concepts include all of the following EXCEPT:

A. Pull instead of push
B. JIT
C. One piece flow
D. Storage in the warehouse but not on the production floor
Q.31) Which of the following statements best describes a bimodal distribution?
A. This distribution shows stratified data and has two distinct peaks
B. This distribution shows a single mode and bell shaped distribution

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C. This distribution is truncated
D. This distribution has several distribution peaks
Q.32) An incomplete block design may be especially suitable when:
A. There is missing data
B. There is need for fractional replication
C. It may not be possible to apply all treatments is every block.
D. There is need to estimate the parameters during the experimentation
Q.33) What graphical data method can show the value of all individual readings?
A. A stem and leaf plot
B. A grouped probability density function
C. A typical histogram
D. A complex box plot
Q.34) Excessive conflict within a work team:
I. Has a negative effect on team members and should be avoided
II. Has a positive effect on creating alternate solutions
III. Most often results in lose – lose situations
A. I only
B. I and III only
m
C. II and III only
D. III only
Q.35) Which of the following statements describes attribute data?
A. Number of employees wearing green shirts
B. Number of liters of chemical used in a process
C. Diameter of a hole
D. Miles per liter of automobile fuel economy
Q.36) Understanding, controlling and improving an organization’s processes to create value for all stakeholders
would be called:
A. The SIPOC diagram
B. Process performance metric
Sa
C. Business process management
D. The establishment of KPIVs and KPOVs
Q.37) Calculate the takt time as per the system data provided?

A. 5 minutes
B. 1.8 minutes
C. 3 minutes
D. 2 minutes

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Q.38) If it is suspected that a process requiring a process capability determination is not a normal process but appears
to be stable. The least desirable action to take, at this point, would be to:
A. Advise the customer and request specification changes
B. Reduce variation to the point that it doesn’t matter
C. Transform the data to that of a normal distribution
D. Test the normality assumption using a chi-square test
Q.39) What is the major disadvantage of the one factor at a time experimental strategy?
A. It can be more costly to conduct
B. It fails to account for interactions between factors

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C. It offers no ability to vary factors together
D. It is less efficient than designed experiments
Q.40) If we were to compare short term capability with long term capability for the same process, one should not be
surprised to find:
A. The long term capability improves
B. The Process Capability is better in short term
C. The results are very comparable
D. The average drifts but the variation stays
Q.41) The sum of the squared deviations of a group of measurements from their mean divided by the number of
measurements equals:
A. σ
B. σ2
C. Zero
D. The mean deviation
Q.42) The function of a coach in a Six Sigma organization is most likely to be filled by which of the following:
I. Steering committee members
II. Process owners
III. Master Black Belts
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IV. Black Belts
A. I and II only
B. II and III only
C. III and IV only
D. I, II, III and IV
Q.43) What activities can a team facilitator or leader use to combat digression and tangents within a work team?
I. Use a written agenda
II. Direct the conversation back on track
III. Engage in a team groupthink activity
A. I and II only
B. I and III only
C. II and III only
Sa
D. I, II and III
Q.44) Arrange the following design steps into a logical sequence from start to finish.
I. Measure and determine customer needs and specifications
II. Define the project goals and customer needs specifications
III. Analyze the process options
IV. Verify and validate the design
V. Develop the design details for producing the customer needs
A. I, II, III, IV, V
B. II, I, III, V, IV
C. II, I, IV, III, V
D. I, II, V, III, IV
Q.45) A project team is formed to solve a distribution problem; the team members are in position; the stakeholders
are identified; the customer of the project must be determined. The customer of the project is NOT likely to be
which of the following?
A. Stockholder
B. End user
C. Process owner
D. External customer

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Q.46) Which of the following conditions are driving companies to adopt a lean approach?

I. Higher performance requirements

II. Eliminating waste from the process
III. Reducing total costs
IV. Increasing capacity
A. I and IV only
B. II and III only
C. I, II and IV only
D. I, II, III and IV

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Q.47) Box – Wilson central composite designs (CCC and CCI) are rotatable designs. This implies:
A. The points of the exterior star design can be moved around easily
B. Star points are +/1 unit away from the center of the design space
C. There is a consistent and stable variance about any star point
D. The star points are 1.414 units away from the center
Q.48) The purpose of “rolled throughput yield” in the Six Sigma define step would NOT be to:
A. Spot significant differences is yield
B. Provide a baseline metric
C. Use the calculation for customer analysis
D. Analyze a process flow for improvement ideas
Q.49) When selecting potential team members, it is important those candidates:
A. Are from the same work group
B. Are at the same level within the organization
C. Can discontinue their normal duties while participating on the team
D. Have a reason to work together
Q.50) In robust design, the functional limits or tolerances of a device are set:
A. By experimentation and testing
m
B. By using a safety factor of 4
C. By using engineering experience
D. By using 6 sigma limits
Q.51) A study was conducted on the relationship between the speed of different cars and their gasoline mileage. The
correlation coefficient was found to be 0.35. Later, it was discovered that there was a defect in the
speedometers and they had all been set 5 miles per hour to fast. The correlation coefficient was computed
using the corrected scores. Its new value will be:
A. 0.3
B. 0.35
C. 0.4
D. -0.35
Sa
Q.52) In a single factor analysis of variance, the assumption of homogeneity of variance applies to:
A. The variances within the treatment groups
B. The variances of the treatment groups
C. The total variance
D. All of the above
Q.53) When attempting to go in the direction of steepest ascent, in a two independent factor experiment, the best
general approach is to:
A. Use a modified simplex model
B. Go perpendicular to the contour lines and adjust as necessary
C. Use the equation generated from the experiment as a roadmap
D. Make sure there are no minimax conditions
Q.54) If it is suspected that a process requiring a process capability determination is not a normal process but appears
to be stable. The least desirable action to take, at this point, would be to:
A. Advise the customer and request specification changes
B. Reduce variation to the point that it doesn’t matter
C. Transform the data to that of a normal distribution
D. Test the normality assumption using a chi-square test

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Q.55) Customer segmentation may occur by:

I. City, State
II. Random variation
III. Age, sex
IV. Natural selection
A. I and II only
B. I and III only
C. I, II and III only
D. I, III and IV only
Q.56) When considering qualitative and quantitative factors in the same designed experiment:

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A. The sum of squares for the qualitative factors can still be calculated even though no numerical
scale can be attached to the levels
B. Tables of orthogonal polynomials do not apply because no numerical scale can be attached to
one of the factors
C. The interactions between qualitative and quantitative factors no longer make sense
D. The tables of orthogonal polynomials apply to both types of factors if the levels of each are
equally spaced
Q.57) Select the incorrect statement from among the following. The IDs of a certain piece of tubing are normally
distributed with mean 1.00”. The proportion of tubing with IDs less than 0.90 is:
A. Less than the proportion of IDs greater than 0.90”
B. Less than 50 percent
C. Less than the proportion with IDs greater than 1.10:
D. Less than the proportion with IDs greater than 1.00”
Q.58) Customer segmentation may occur by:
I. City, State
II. Random variation
III. Age, sex
IV. Natural selection
A. I and II only
I and III only
m
B.
C. I, II and III only
D. I, III and IV only
Q.59) Which (two) of the following conditions are NOT likely to demonstrate process shifts?
I. A change of operating crew
II. Gradual tool wear
III. A reduction in defective level due to Kaizen techniques
IV. The use of a new measuring device
A. I and II only
B. I and III only
C. II and III only
D. III and IV only
Sa
Q.60) New products will account for a large percentage of company sales. The typical ratio of new product ideas to
successful products is in the range of:
A. 1:1
B. 7:1
C. 20:1
D. 50:1
Q.61) The dissemination of knowledge within a modern organization is normally coordinated by:
A. IT or MIS department
B. Quality department
C. Engineering department
D. Technology department
Q.62) Compute the upper control limit for an S chart, based on a sample size of 10, if the process is in control with a
mean of 40 and a sample standard deviation of 7.
A. 12
B. 13.3
C. 15.7
D. 21

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Q.63) If you are reading this question you are a customer of Publisher. Identify process output elements from the list
below:

I. Binder supplier
II. Text Book
III. Authors
IV. Paper suppliers
V. Libraries
VI. Question Bank
VII. Study Material
A. II, VI and VII only

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B. I and IV only
C. III and V only
D. II, III and VII only
Q.64) An experimental design using a Latin Square of 3 factors and 5 levels will be able to determine which of the
following?
A. Main treatment effects and interactions
B. Interactions only
C. Column and row effects
D. Main treatment effects
Q.65) Identify the new quality management tool that would be of greatest assistance in identifying the impact that
various process input variables could have on key process output variables:
A. Prioritization matrices
B. Tree diagram
C. Activity network diagrams
D. Process decision program charts
Q.66) The DPMO for a process is 860. What is the approximate 6 sigma level of the process?
A. 4.2
4.4
m
B.
C. 4.6
D. 4.8
Q.67) In a normal distribution, what is the area under the curve between + 0.7 and +1.3 standard deviation units?
A. 0.2903
B. 0.758
C. 0.258
D. 0.1452
Q.68) The key difference between internal and external customers is:
A. Their interest in the product or service
B. Internal customers can influence the design of the product
Sa
C. External customers usually influence the design of the product
D. External customers best determine the true quality of the product
Q.69) The project charter will be useful in many ways, including:
A. Providing a consistent target for the team
B. Permitting the team leader to develop milestones from it
C. Assuring the champion will assign responsible team members
D. Ensuring team members will support the charter
Q.70) Locational data might be found on a:
I. Defect location check sheet
II. Measles chart
III. Concentration chart
A. II only
B. I and II only
C. II and III only
D. I, II and III

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Q.71) Certain Six Sigma improvement efforts have resulted in the need to replace the existing measurement system
and others have not. What could be reasons for staying with an existing system?
I. It’s precise enough
II. No better equipment exists
III. The current measurement is based on count data
IV. The improvement has not been successful
A. I only
B. II and III only
C. I, II and IV only
D. I, II, III and IV

ple
Q.72) A string tension gauge is used to validate settings on a tennis racket stringing machine. What are the 90%
confidences for the estimated true value of the string tension?

String tension measurements: 57 pounds, 56 pounds, 60 pounds, 62 pounds, 55 pounds, 59 pounds.

A. 61.79 pounds, 54.54 pounds
B. 60.28 pounds, 56.06 pounds
C. 60.34 pounds, 56.00 pounds
D. 59.94 pounds, 56.39 pounds
Q.73) Which of the following techniques does NOT necessarily compliment the visual factory concept?
A. Kanban
B. Tool boards
C. 5S
D. SMED
Q.74) Resistance to change resulting from an improvement project can cause failures. The project team might
consider development of a plan to handle stakeholders. This plan is most likely to be termed:
A. A communications plan
B. A resistance plan
C. A PERT chart
m
D. A Gantt chart
Q.75) Which groups of employees in the organization have the most to lose by employee involvement efforts?
A. Top management
B. Middle management
C. Supporting staff functions
D. Operators
Q.76) A process model typically consists of which five input elements from the following options?
I. Machines
II. Materials
III. Power
IV. Methods
V. Environment
Sa
VI. Feedback
VII. People
A. I, II, III and V only
B. II, III, IV, VI and VII only
C. I, II, IV, V and VII only
D. I, II, IV, VI and VII only
Q.77) The dissemination of knowledge within a modern organization is normally coordinated by:
A. IT or MIS department
B. Quality department
C. Engineering department
D. Technology department
Q.78) When faced with a complex problem which requires an inventive solution, the method which produces the
results with the least wasted time, effort and resources is:
A. Trail and error
B. Design of Experiments
C. Using steps in the TRIZ method
D. Plan-do-check-act (PDCA)

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Q.79) A project has more than one critical path. This means that:
A. Crashing an event might shorten the project time
B. The critical path was not calculated correctly
C. Delaying an event on a critical path may not delay the project
D. Shortening any one event cannot shorten the project duration
Q.80) Lean manufacturing would be most concerned with:
I. Reducing waste
II. Reducing people
III. Reducing management layers
IV. Eliminating bottlenecks in a process

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A. I and IV only
B. I, II, III and IV
C. I, II and IV only
D. I and III only
Q.81) Arrange the following design steps into a logical sequence from start to finish.
I. Measure and determine customer needs and specifications
II. Define the project goals and customer needs specifications
III. Analyze the process options
IV. Verify and validate the design
V. Develop the design details for producing the customer needs
A. I, II, III, IV, V
B. II, I, III, V, IV
C. II, I, IV, III, V
D. I, II, V, III, IV
Q.82) Given a Cp of 1.5 for a process and the same standard deviation and specification limits for the calculation of
capability or performance indices, one would not be surprised to find:

I. CR and PR to be equal
II. CR to be less than PP
m
III. PR to be less than CP
IV. CP and PP to be equal
A. I only
B. I and IV only
C. II and III only
D. I, II, III and IV
Q.83) If it is suspected that a process requiring a process capability determination is not a normal process but all
sample readings appears to be within specs. The least desirable action to take, at this point, would be to:
A. Continue Process with 100% Inspection
B. Re-validate Measurement System
C. Observe Process to identify Special Causes to take action
Continue Process & take actions if any part gets rejected.
Sa
D.
Q.84) Excessive conflict within a work team:
I. Has a negative effect on team members and should be avoided
II. Has a positive effect on creating alternate solutions
III. Most often results in lose – lose situations
A. I only
B. I and III only
C. II and III only
D. III only
Q.85) Benchmarking of performance is:
A. Not applicable to most organizations because their processes are unique
B. Infrequently used because each company needs to protect their trade secrets
C. Ignored because of the perceived barriers to sharing internal company information
D. Discouraged because of anti-trust laws

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Q.86) The boundaries of a project are contained in the:

A. Problem statement
B. Project scope
C. Goal statement
D. Resource required

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Q.87) The Tool/ technique most widely used by a number of automotive manufactures that supply products to
Toyota is called:
A. Kanban
B. Muda
C. Poka-yoka
D. An Andon board
Q.88) A mixture design (such as the Simple- Lattice design) has all of the following assumptions EXCEPT:
A. Error are independent
B. Error are distributed with zero mean
C. Error will be determined by the Bonferroni method
D. Error have a common variance
Q.89) The probabilistic regression model for any particular observed value of Y contains a term 0, which
represents:
A. The Y axis intercept, when X = 0
B. The Y axis intercept, when X = 1
C. The slope of the model
D. The X axis intercept, when Y = 0
m
Q.90) Identify those graphical methods that are alternatives to histograms in displaying variable data:
I. Scatter diagrams
II. Boxplots
III. Stem and leaf plots
IV. Ordinal plots
A. I, III and IV only
B. II and III only
C. I, II and III only
D. I, II, III and IV
Q.91) Which of the following indicate an out of control condition?
I. A trend of 9 points in an upward direction
II. 10 consecutive points above or below the center
III. 2 to 3 consecutive points outside the 2- Sigma warning limits
Sa
A. I and II only
B. II and III only
C. I and III only
D. I, II and III
Q.92) In Taguchi experimentation, S/N ratios are used to make a design or condition more robust. Which of the
following is an example of this in action?
A. Set the levels of the controllable factors where the S/N ratio remains relatively constant
B. Set the levels of the noise factors where the S/N ratios are at their lowest level
C. Set the signal factors at their highest level and the noise factors at their lowest level
D. Set the levels of the controllable noise factors such that the S/N ratio can be varied as required
Q.93) The fundamental equation of analysis of variance may express the idea that:
A. The total sum of squares of deviations from the grand mean is equal to the sum of squares of
deviations among treatment means and the grand mean plus the sum of squares of deviation
within treatments
B. The total standard deviation is equal to the sum of the standard deviation for the treatment effect
plus the standard deviation of the random error
C. The degrees of freedom are not additive
D. A basic population model can be constructed to represent the behavior of the experimentation

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Q.94) The principal purpose of robust design techniques is to:

A. Make the product less sensitive to noise effects
B. Use the tools of experimental design
C. Reduce the sources of variation
D. Improve manufacturing quality
Q.95) In a nutshell, Six Sigma is considered:
A. A business improvement approach
B. A focus on critical customer items

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C. An elimination of mistakes and defects
D. A concentrated focus on business outputs
Q.96) Critical to Quality is best described as:
A. What you manage and measure in the process that has a direct effect on performance of the
product or service in the hands of a customer
B. A means that items are produced and moved from one processing step to the next one piece at a
time
C. The application of a quality management system in managing a process to achieve utmost
customer satisfaction
Q.97) A new product such as a Pepsi with lemon twist would be considered:
A. New to the world
B. An addition to the product line
C. A repositioned product
D. Product improvement
Q.98) Benchmarking should be done in the following sequence:
I. Measure competitive performance
II. Implement significant improvements
III. Understand your own processes
IV. Identify improvement criteria
A. I, III, IV, II
m
B. III, IV, I, II
C. IV, III, II, I
D. I, II, III, IV
Q.99) A Six Sigma improvement team may be required to analyze customer data in order to define a project or the
results of an improvement. Which of the following tools could be employed?
I. Statistical tests
II. Line graphs
III. Matrix diagrams
IV. Pareto analysis
A. I, II and IV only
B. I, III and IV only
C. II, III and IV only
Sa
D. I, II, III and IV
Q.100) In selecting a base for measuring quality costs, which of the following should be considered?
I. Is it sensitive to increases and decreases in production schedules?
II. Is it affected by mechanization and the resulting lower direct labor costs?
III. Is it affected by seasonal product sales?
IV. Is it over sensitive to material price fluctuations?
A. I and III only
B. I, III and IV only
C. I, II and III only
D. I, II, III and IV

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