Name Cl

ass

Engl
i
shf
orI
nter
nat
ional
Tour
ism I
nter
medi
ateUni
tTest2A

Answeral
l40quest
ions.Ther
eisonemar
kperquest
ion.

GRAMMAR: -
MULTIWORDVERBS
Compl
etet
hesent
ences.Choosea)
,b)orc)
.

1 Whatt
imedoy
ouwantmet
o__
___y
ou_
___
_fr
om t
heai
rpor
t?
a)put.
..up b)pi
ck.
..up c)t
urn.
..up

2 Whenourcar_
___
_Iknewwewoul
dmi
ssourf
li
ght
.
a)br
okedown b)dr
oppedof
f c)hel
don

3 Mysi
ster_
___
_me_
___
_att
hest
ati
on.
a)f
ound.
..out b)hung.
..ar
ound c)dr
opped.
..of
f

4 Wewer
e__
___f
orov
eranhouratcust
oms.
a)f
oundout b)t
akenof
f c)hel
dup

5 Don’
twor
ryi
fyoumi
sst
hebus,
youcanal
way
s__
___al
aterone.
a)geton b)f
indout c)gett
hrough

6 Howwel
ldoy
ou_
___
_yourcol
l
eagues?
a)pi
ckup b)getonwi
th c)geton

7 Al
thoughIt
ri
edphoni
ngaf
ewt
imes,
Iwasn’
tabl
eto_
___
_tot
heai
rl
ine.
a)f
il
li
n b)t
urnup c)gett
hrough

8 I
fwe_
___
_at5a.
m.,
weshoul
dar
ri
veatt
hehot
elbynoon.
a)setof
f b)br
eakdown c)dr
opof
f

9 Thanky
ousomuchf
or_
___
_us_
___
_fort
heni
ght
.Itwasl
ovel
yseei
ngy
ouagai
n.
a)hangi
ng.
..ar
ound b)pi
cki
ng.
..up c)put
ti
ng.
..up

10 Thef
li
ghtf
rom Vi
ennat
oZur
ich_
___
_in20mi
nut
es.
a)hol
dsup b)t
akesof
f c)get
sonwi
th

11 Isenthi
m at
extt
ofi
ndoutwhatt
imehewas_
___
_.
a)hol
dingup b)t
urni
ngup c)pi
cki
ngup

12 I
fyouhav
eanycomment
sont
heser
vicey
our
ecei
ved,
please_
___
_oneofourf
eedbackf
orms.
a)f
il
li
n b)putup c)gett
hrough
1

PHOTOCOPI
ABLE©2013Pear
son
13 Di
dyoumanaget
o__
___whyourf
li
ghtwasdel
ayed?
a)t
akeof
f b)dr
opof
f c)f
indout

14 Myf
li
ghtwascancel
l
edandIhadt
o__
___
whi
l
etheyt
ransf
err
edmet
oadi
ff
erentf
li
ght
.
a)putup b)hangar
ound c)f
il
li
n

/14

VOCABULARY:
ROAD, L,
RAI AI
RANDSEA
Compl
etet
het
abl
eusi
ngwor
dsf
rom t
hebox.Useeachwor
donceonl
y.

ashor
e baggagecl
aim car
ri
age deck di
ningcar pur
ser
r
oundabout r
unway si
gnal
s sl
eeper st
arboar
d st
opov
er t
oll
bri
dge

Ai
r Rai
l Road Sea

baggagecl
aim

/12

PHOTOCOPI
ABLE©2013Pear
son
VOCABULARY:
MEANSOFTRANSPORT
Compl
etet
hesent
encesbel
ow.Chooset
hecor
rectanswerf
oreachone.

1 Theopenr
etur
nti
cketgi
vesy
out
he[
speed/f
lex
ibi
l
ity/comf
ort
]tocat
chat
rai
natanyt
ime
t
haty
ouwant
.

2 Wewer
eamazedatt
he[
speed/saf
ety/punct
ual
i
ty]oft
rai
nsi
nJapan.Theyal
way
sar
ri
vedat
t
heexactt
imegi
venont
het
imet
abl
e.

3 Myauntsai
dthatwheny
out
rav
ell
edont
heOr
ientExpr
ess,
youknewy
ouwoul
dtr
avel
in
[
comf
ort/pr
ice/speed]andst
yle.Sheal
way
ssai
ditwasanel
egantwayt
oseeEur
ope.

4 Ther
ewasaspeci
aldi
scountont
he[
product
iveuse/pr
ice/f
lexi
bil
i
ty]oft
icket
sforal
l
st
udent
s.

5 Hef
oundi
tsur
pri
singt
hat[
speed/comf
ort/saf
ety
]wasn’
tani
ssuewi
tht
het
ranspor
tpol
i
ce
andt
hatpeopl
ewer
eal
l
owedt
osi
tont
her
oofoft
het
rai
n.

/5

PROFESSI LLS:
ONALSKI DEALI THCUSTOMERS’
NGWI PROBLEMS
Compl
etet
hegaps(
1–9)i
nthet
extbel
owusi
ngt
hewor
dsi
nthebox.

ar
gue bl
ame do excuses l
i
sten l
ook i
nter
rupt quest
ions under
stand

Whendeal
i
ngwi
thcust
omer
s’pr
obl
emst
her
ear
ecer
t ndosanddon’
ai tst
oconsi
der
.Fi
rst
ly,
lett
he
1 2
cust
omert
alkand _
___
___
___
___
__car
eful
l
y.I
fyouwantt
osaysomet
hing,
don’
t__
___
___
___
___
_
t
hem butwai
tunt
ilt
heyhav
efi
nishedspeaki
ng.Toshowi
nter
est
,y d3_
oushoul ___
___
___
___
__att
he
cust
omerwhent
heyar ngandask4_
espeaki ___
___
___
___
__t
omakesur
eyouhav
eal
lthe
i
nfor
mat
iony
ouneed.I
tal
sohel
psi
fyoushowempat
hy.Youcandot
hisbyt
ell
i
ngt
hem t
haty
ou
5
_
___
___
___
___
__howt
heyf
eel
.Remember
,what
every donot6_
oudo, ___
___
___
___
__wi
tht
he
omeror7_
cust ___
___
___
___
__col
l
eagues.Thebestwayt
odeal
wit
hacust
omer
’spr
obl
emsi
sto
8
pr
omi
sey
ouwi
l
l __
___
___
___
___
_somet
hingt
oimpr
ovet
hesi
tuat
ionr
athert
hanmake
9
_
___
___
___
___
__.

/9

TOTAL /40

PHOTOCOPI
ABLE©2013Pear
son