Sof

tSki
llI
IMockQuest
ionPaper
Q1.Howmuchwor
dscoul
dbespokebyaper
soni
nami
nut
e?

a)70-80
b)90-100
c)125-150
d)120-140

Q2Li
steni
ngmeanst
orespondt
oadv
iceorr
equest
?

a)True
b)False

Q3.Whi
choft
hesei
snotst
epi
nthel
i
steni
ngpr
ocess?
?

a)Tostopt al
ki
ng
b)Recei
ving
c)Misi
nterpret
ing
d)Responding

Q4.Hear
ingmeansper
cei
vi
ngwi
thear
s?

a)True
b)False

Q5.Whi
choft
hesei
snotat
ypeofl
i
steni
ng?

a)Appreci
at i
velisteni
ng
b)Superfi
ciall
istening
c)Focusedl i
stening
d)Musi
cal
li
steni
ng

Q6.Whi
choft
heseshoul
dbeav
oidedf
oref
fect
ivel
i
steni
ng?

a)Pre-
li
steninganaly
sis
b)Li
steni
ngt ostruct
uredt
alks
c)Team li
stening
d)Pr
edi
cti
ng

Q7.Awel
l
-or
gani
zedt
alki
sa_
___t
alk?

a)Short
b)Long
c)Random
d)Str
uctur
ed

Q8.Whi
choft
hesei
sbasedofef
fect
ivel
i
steni
ng?

a)Talking
b)Notet alking
c)Lettertalking
d)Predicti
ng

Q9.Li
steni
nga_
___
___
_ment
alpr
ocesst
hatpl
ayv
ital
rol
einourdai
l
yli
fe?

a)Absor babl
e
b)Visi
ble
c)I
nv i
sible
d)Ecoabl e

Q10.Accordi
ngtor
esear
ch,
aboutwhatper
centofeachdaydoest
heav
erageper
son
spendl
isteni
ng?

a)65%
b)45%
c)35%
d)25%

Q11.Act
ivel
i
steni
ngi
nvol
vesr
espondi
ngi
nwhatt
hreeway
s?

a)Content
, f
eeli
ngandt hought
b)Feel
ing,understandi
ngandt hought
s
c)Thoughts,skil
l
sandunder st
anding
d)Mentall
y,verball
yandnon-verbal
ly
Q.
12Whichofthefol
l
owi
ngki
ndsofcommuni
cat
iondost
udent
sspendmostt
ime
engagedin:

a.l
i
steni
ng
b.speaki
ng
c.r
eadi
ng.
d.wr
it
ing

Q13.Wit
hout___
__skil
ls,t
heabi
li
tyt
opr
ogr
essi
nthewor
kingwor
ldandi
nli
fe,
itsel
f
wouldbenear
lyimpossibl
e

a)Li
steni
ng
b)Speaki
ng
c)Writ
ing
d)All
ofThem

Q14.Whi
choft
hesef
act
orsi
snoti
nvol
vedi
nthedet
ermi
nat
ionofcor
rectt
one?

a)Pi
tch
b)Dressi
ngSt
yle
c)Quali
ty
d)Str
ength

Q15.Ski
ll
sthatal
lowt
hespeakert
oconv
eyhi
smessagei
na_
___
_manner

a)Passi
onat e
b)Thoughtful
c)Convi
ncing
d)All
ofthem

Q16.Whi
choft
heseshoul
dbeav
oidedf
oranef
fect
ivespeech?

a)Determinati
onofthepur
pose
b)Select
ionofmessage
c)Lackofinterest
d)Sel
ect
ionoft
heme

Q17.Whi
choft
heseshoul
dbeav
oidedf
oranef
fect
ivespeech?

a)Planni
ngofspeech
b)Prepar
ati
onofspeech
c)Longsentences
d)Organi
sati
on

Q18.Whati
sthemaxi
mum t
imef
orashor
tspeech?

a)Tenminutes
b)Thi
rt
ymi nut
es
c)For
tyFi
vemi nut
es
d)OneHour

Q19.Whi
chonepr
obl
em i
smost
lyf
aceddur
ingspeaki
ng?

a)Lackofconfi
dence
b)shyness
c)Timepressur
e
d)fearofbei
nglaughedat

Q20.I
nterper
sonalmeans:
-

a)facetofaceint
eract
ion
b)Exchangeofinformati
on
c)Exchangeofpersonalinf
ormat
ionwi
thf
ami
l
yorf
ri
ends
d)AandBBot h

Q21.I
nfor
malspeaki
ngmeans:
-

a)facetofaceint
eract
ion
b)Exchangeofinformati
on
c)Exchangeofpersonalinf
ormat
ionwi
thf
ami
l
yorf
ri
ends
d)AandBBot h

Q22._
__communi
cat
ioni
ncl
udest
oneofv
oicebody
language,
faci
alexpr
essi
onset
c
a)Non-Ver
bal
b)Ver
bal
c)Noti
ce
d)Let
ter

Q23.Whi
l
espeaki
ng,
whi
chonei
smosti
mpor
tant

a)Fl
uency
b)Vocabular
y
c)Grammer
d)Pronounci
ati
on

Q24.Youneedtof
indoutsomeonesnumberi
ntel
ephonebook.Whi
choft
hesest
yle
youwil
ladopt
?

a)Ski
mmi ng
b)Scanni
ng
c)Churni
ng
d)Assimi
lat
ion

Q25.Youwantt
oreadanewspaperar
ti
cle.Whi
choft
hesest
yley
ouwi
l
ladopt
?

a)Ski
mmi ng
b)Scanni
ng
c)Churni
ng
d)Assimi
lat
ion

Q26.Compl
etet
hef
oll
owi
ngst
atement
:Awel
l
‐wr
it
tenpar
agr
aphshoul
d__
___
___

a)f
ocusonasi
ngl
ecoher
enti
dea

b)Consi
stofl
ogi
cal
l
yconnect
edsent
ence

c)hav
eat
opi
csent
ence

d)Al
loft
hem

Q27.Whati
sat
opi
csent
ence?
a)Asentencewithsignalwordsthati
ncreaseeff
ecti
venessoforganizati
on.
b)Awayt oconcludetheparagraphsothereaderknowswhatt heentir
eparagraphwas
about.
c)Reasons,examples,andotherdet
ail
sthatsupportthemainpointoftheparagraph.
d)Thesentencethatexpressesthemainpoint
,oridea,ofapar
agr aph.

Q28.Aparagr
aphgi
vesexpr
essi
ont
othought
sinanywr
it
ing.
a)True
b)False

Q29.Whichofthesei
snotani
mpor
tantf
eat
ureofapar
agr
aph?
a)Length
b)Breadth
c)Unit
y
d)Coherence

Q30.Anaver
agelengt
hofsent
encei
napar
agr
aphshoul
dbe_
___
_
a)15to20words
b)25to30words
c)2to5words
d)5to10words

Q31.Wher eshoul
dt hemai
nideabeputupi
napar
agr
aph?
a)I
nthebeginning
b)I
nthemi ddl
e
c)Attheend
d)Aft
ertheparagraph

Q32.Whichoftheseshoul
dbeav
oidedi
napar
agr
aph?
a)Cour
tesy
b)Posi
ti
veatt
it
ude
c)Di
scri
minat
orylanguage
d)Pol
it
eness

Q33.Conver
sati
on,
ingener
al,
dif
fer
sfr
om ot
herf
ormsofor
alcommuni
cat
ionwi
th
r
especttoit
s:

a)Techni
que
b)Str
uctur
e
c)I
nformali
ty
d)Purpose

34.Soci
alconv
ersat
ioni
sal
soknownas:

a)meaningl
esscommuni
cat
ion
b)i
dletal
k
c)Chi
t-
Chat
d)Gossip

Q35.Whi
choft
hef
oll
owi
ngi
snotachar
act
eri
sti
cofconf
li
ct?

a.expr
essedst
ruggl
e
b.i
ndependentpar
ti
es
c.per
cei
vedi
ncompat
ibl
egoal
s
d.per
cei
vedi
nter
fer
encef
orout
sidepar
ti
es

Q36.Conf
li
cti
s

a.anunav
oidabl
efactofl
i
fe
b.somet
imesconst
ruct
ive
c.adest
ruct
ivef
orcei
nrel
ati
onshi
psi
fcont
inual
l
yav
oided
d.al
loft
heabov
e

Q37.Whi
choft
hef
oll
owi
ngi
sat
act
icofav
oidi
ngconf
li
ct?

a.compet
ing
b.st
onewal
l
ing
c.aut
onomy
d.compr
omi
sing

Q38.Foref
fect
ivecommuni
cat
ion,
whi
choft
hesecommandment
sshoul
donenot
fol
l
ow?
a)Objecti
veofcommuni
cat
ion
b)Inadequat
emedium
c)Clari
ty
d)Adequatemedium

Q39.___aimsatmakingpeopl
ewor
ktoget
herf
ort
hecommongoodoft
heor
gani
zat
ion.
a.communi cat
ion
b.conversation
c.combinat i
on
d.connection

Q40._ __meansl ooki

ngqui
ckl
yov
erat
ext
bookt
ogetagener
alsuper
fi
cial
ideaoft
he
content.
a.scanning
b.extensivereadi
ng
c.skimmi ng
d.int
ensive

Q41.Themostcr uci
alpar
toft
he_
__pr
ocessi
sthi
nki
ngofconv
ert
ingt
o__
_whatone
hears.
a.reading,understandi
ng
b.speaking,meani ng
c.hearing,i
nterpreti
ng
d.li
stening,meani ng

Q42.Whichofthefoll
owingisnotani
mpor
tantaspectofempl
oyeei
nvol
vement
?
a)Employeemot i
vat
ion
b)Employeeempower ment
c)Team andTeamwor k
d)Keepi
ngempl oyeemoraledown

Q43.Moti
vati
onist
heprocessofsti
mulat
ingpeopl
etoaccompl
i
sh_
___
___
__
a)Desi
redgoals
b)Desi
redhomework
c)Desi
redassi
gnment
d)Desi
redhomeworkandassignment

Q44.Motivati
onisthepr
ocessofat
temptingt
oinf
luenceot
herstodothei
rwork
thr
oughthepossibil
it
yofget
ti
ngrewards.Whogavethi
sdefi
nit
ionof‘
moti
vat
ion’
?
a)EdwinB.Flippo
b)E.F.
L.Breach
c)Crosby
d)Deming
Q45.Whichoftheopt i
onsisincor
rectwi
thr
espectt
othei
mpor
tanceof‘
empl
oyee
motiv
ati
on’?
a)I
tpromotesempl oyeeinvol
vement
b)I
tpromotesjobsat i
sfact
ion
c)Reducesabsenteei
sm
d)I
ncreasesabsenteeism

Q46.Mot iv
ationcr eat
esacongeni
alwor
kingat
mospher
eint
heor
gani
zat
ionand
promotes_ _________
a)Int
ernalhatred
b)Externalhatred
c)Int
erpersonal cooperat
ion
d)Int
ernalandext ernalhatr
ed

Q47.Whi chofthef ol
l
owi
ngi
snotpar
toft
hebasi
cneedsment
ionedbyMasl
ow?
a)Physiologi
calneeds
b)Safetyneeds
c)Socialneeds
d)Hazardneeds

Q48.Accor dingtoMaslow’shi
erarchyofneeds,whichoft hef
oll
owi
ngdoesnotbel
ong
tosafetyneeds?
a)Protect
ionf rom f
ir
eandaccident
b)Lackofeconomi csecuri
tyi
nvol
v i
nghealt
handi nsurance
c)Thedesir eforanorderl
yandpredict
ableenvi
ronment
d)Thedesi retoknowt heli
mit
sofacceptablebehav i
or

Q49.Li
steni
ngi
nwhi
chl
i
stenerv
erbal
l
yrespondst
othespeakeri
sknownas….

a) Passi
veLi
steni
ng

b) Act
iveLi
steni
ng

c) Empat
het
icLi
steni
ng

d) Hear
ing

Q50.Whenaparagr
aphhast
opi
csent
encei
nst
art
ing,
whi
chst
yleofwr
it
ingi
s
f
oll
owed:

a)I
nduct
ive
b)Deduct
ive

c)Spat
ial

d)chr
onol
ogi
cal