REMAINING CONNECTED

WITH THE CLIENTS IS

CRUCIAL
ANAND AGGARWAL

“DIGITAL WILL BE
A NEW WAY OF
DOING BUSINESS.
ORGANISATIONS
WHO HAVE ENABLED
DIGITAL MODES
OF PAYMENT
COLLECTION WILL
BE RELATIVELY LESS
IMPACTED AS THERE
ARE CUSTOMERS
WHO ARE WILLING TO
MAKE PAYMENT”

Anand Aggarwal
CIO
Capital Trust Ltd.
Q1. What do you think is the reason
behind the lack of access to credit for
MSMEs in India? How Capital Trust
is addressing this issue?  built-in place to minimize risks. Tech-
MSME contributes a significant pro-
portion of GDP & jobs in India, how-
ever, they lack the access to credit at
favorable terms owing to multiple
reasons. The government of India has
launched multiple schemes to offer
credit to MSMEs however they are
not very successful owing to various
reasons like banks’ reluctance in dis-
bursements, complicated documenta-
tion & collateral availability.
Capital Trust has been providing
loans to MSMEs for duration up to 3
years.
Q2. What are the parameters Capital
2 b2bconnect
Trust follows to ensure KYC to avoid
any fraudulent?
There are multiple checks & balances
nology plays an important role in
having rule-based multiple checks viz,
geotag location, type of business, cash
flow, reputation, location/area-specific
parameters, suppliers’ inputs, etc.
Q3. Microfinance and MSME are of
different genre. How Capital Trust
maintains balance while doing busi-
ness with both?
Microfinance is more of group lend-
ing, we have recently moved out of
that space and focusing primarily on
small business loans. 
Q4. What new technologies Capital
Trust is planning to implement in
near future for the growth of its busi-
ness?
We are a completely technology-driv-
en organization. In the last 6 months
I have transformed it into completely
paperless where loan sourcing to dis-
bursement to the collection, the en-
tire process is completely digital and
we used microservices-based scalable
architecture. This entire exercise has
been done by our internal IT team.
Our applications are hosted on Cloud.
Currently we are focusing on build-
ing capabilities in RPA, AI/Analytics
to further strengthen various business
rule engines.
economy and extent of damage we
will know later. However, it is esti-
mated to have 0% to 1% GDP growth
this year based on predictions by vari-
ous agencies. There might be some
defaults in payments in the interim
period. Work from home will be new
normal. Digital will be the buzzword.
However, not everything is gloomy,
there is a silver lining also. Demand
for small business loans should in-
crease as soon as lockdown opens as
people would have exhausted existing
resources. This will help in the revival
of the economy.

Q5. Corona pandemic has created a

lot of gap between deposits and col-
lections of EMIs. How Capital Trust
is going to address moratorium for
zero NPA?
Corona has come as a deadly blow for
the global economy. Its impact will
be far-reaching however to know the
extent of damage will take time. In my
personal view, organisations should
remain connected with clients & field
employees in these difficult times and
as lockdown ends, the economy will
start and collections will start mov-
ing towards normal slowly. The good
thing for India is that there is no sig-
nificant impact of this disease in rural
areas. 
Digital will be a new way of doing
business. Organisations who have en-
abled digital modes of payment col-
lection will be relatively less impacted
as there are customers who are willing
to make payment. It’s also important
to make borrowers aware that interest
for the period will continue and thus
if they have money, it’s better to pay
EMI.

Q6. Do business scenarios you fore-

see post Corona pandemic?
There will be a serious impact on the

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