Competency-Based Learning Materials

COMPETENCY-BASED LEARNING MATERIALS
SECTOR: TOURISM (HOTEL AND RESTAURANT)

QUALIFICATION: HOUSEKEEPING NCII
UNIT OF COMPETENCY: DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
MODULE TITLE: DEVELOPING AND UPDATE INDUSTRY KNOWLEDGE
PREPARED BY:
Daet, Camarines Norte
HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL
Welcome to the Module DEVELOPING AND UPDATE INDUSTRY

KNOWLEDGE. This module contains training materials for and activities for
you to complete.
The unit of competency “DEVELOP AND UPDATE INDUSTRY

KNOWLEDGE” contained the knowledge and skills and attitudes required
for Housekeeping. It is one of the specialized modules at National Certificate
Level II (NC II).
You are required to do through a series of learning activities in order

to complete each learning outcomes of the module. In each learning outcome
there are Information Sheets to help you better understand the required
activities. Follow these activities on your own and answer the Self Check at
the end of each learning outcome. You may provide a blank Answer Sheet
to write your answers for each self-check. If you have questions, don’t
hesitate to ask your facilitator for assistance.
Recognition of Prior Learning (RPL)
You may already have some or most of the knowledge and skills covered
in this learners guide because you have:
 Been working for some time

 Already completed training in this area
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If you can demonstrate to your trainer that you are competent in a
particular outcome, you don’t have to do the same training again. Talk to
your trainer about having them formally recognized. If you have a
qualification or certificate of competence from previous training, show it to
your trainer. If the skills you acquired are still current and relevant to the
unit/s of competency they may become part of evidence you can present to
RPL. If you are not sure about the currency of your skills discuss this with
your trainer.
After completing this module ask your trainer to assess your

competency. Result of your assessment will be recorded in your competency
profile. All the learning activities are designed for you to complete at your
own pace.
HOUSEKEEPING NCII
COMPETENCY-BASED LEARNING MATERIALS
List of Competencies
No. Unit of Competency Module Title Code

Develop and update Developing and update
TRS311201
1. industry knowledge industry knowledge
Observe workplace Observing workplace TRS311202
2. hygiene procedures hygiene procedures
Perform computer Performing computer TRS311203
3. operations operations
Perform workplace Performing workplace TRS311204

4.
safety practices safety practices
Provide effective Providing effective TRS311205

5.
customer services customer services
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MODULE CONTENT
UNIT OF COMPETENCY : DEVELOP AND UPDATE INDUSTRY

KNOWLEDGE
MODULE TITLE : DEVELOPING AND UPDATING INDUSTRY

KNOWLEDGE
MODULE DESCRIPTOR : This module covers the knowledge, skills

and attitudes required to access, increase and
update industry knowledge.
NOMINAL DURATION : 4 hours
LEARNING OUTCOMES
At the end of this module you MUST be able to:
LO 1. Identify and access key resources of information on the industry

LO 2. Access , apply and share industry information
LO 3. Update continuously relevant industry knowledge
ASSESSMENT CRITERIA
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1 Sources of information on the industry are correctly identified and
accessed
2 Specific information on sector of work is accessed and updated.
3 Sources of information on the industry are accessed and applied
4 Industry information is correctly applied to day-to-day activity
5 Information to assist effective work performance is obtained
6 Updated knowledge is shared with customer and colleagues
7 Formal and informal research is use to update general knowledge of
the industry
LEARNING OUTCOME NO. 1

IDENTIFY AND ACCESS KEY RESOURCES OF INFORMATION ON THE
INDUSTRY
Contents:
1. Information sources
 media
 reference book
 libraries
 union
 industry association
 internet
 personal observation
ASSESSMENT CRITERIA:
1. Sources of information on the industry are correctly identified and

accessed
2. Specific information on sector of work is accessed and updated
CONDITIONS:
1. Proper hygiene procedure manuals
2. internet
3. personal computer
4. reference book
5. industry journals
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METHODOLOGY:
1. Self paced/modular
2. Demonstration
3. Small group discussion
4. Distance education
ASSESSMENT METHODS
1. Written/Oral examination
2. Practical demonstration
Learning Experiences
Learning Outcome 1:
IDENTIFY AND ACCESS KEY RESOURCES OF INFORMATION ON THE
INDUSTRY
Learning Activities Special Instructions
Read Information Sheet 1.1-1 on Go through the Information Sheets
Information sources and answer the self-checks to
Answer Self-check 1.1-1 on ensure that knowledge on selecting
Information sources the remedial therapeutic massage
View Multimedia Presentation principles to determine treatment
strategy are acquired.
Use a separate sheet of paper when

answering the Self-check. This
module is the property of the
training center. Please do not write
anything on it.
Make sure you do not look at the

Answer Key when answering the
self-checks.
Be sure that you are well-versed in

the contents of the Information
Sheet before proceeding to the next
Information Sheet.
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After doing all activities in this
Learning Outcome, you are ready to
proceed to the next Learning
Outcome
Information Sheet 1.1-1
INFORMATION SOURCES
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Enumerate Information sources
Information can come from virtually anywhere — media, blogs, personal

experiences, books, journal and magazine articles, expert opinions,
encyclopedias, and web pages — and the type of information you need will
change depending on the question you are trying to answer. Look at the
following sources of information. Notice the similarities between them.
Books
INFORMATION USE EXAMPLES

Books cover when looking Basics of Tourism
virtually any topic, for lots of The Hotel and
fact or fiction. For information on a Restaurant
research topic Management
purposes, you will
probably be to put your topic in
looking for books context with other
that synthesize all important issues
the information on
one topic to to find historical
support a information
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particular
argument or to find summaries
thesis. of research to
support an
Libraries organize
argument
and store their
book collections
on shelves called

"stacks."
Encyclopedias
TYPE INFORMATION USE EXAMPLES

Encyclopedias are when looking for Encyclopedia
collections of short, background Britannica
factual entries often information on a
written by different topic
contributors who
when trying to
are knowledgeable
find key ideas,
about the topic.
important dates
There are two types or concepts
of encyclopedias:

general and subject.
General
encyclopedias
provide concise
overviews on a wide
variety of topics.
Subject
encyclopedias
contain in-depth
entries focusing on
one field of study
Academic Journals

A journal is a when doing Journal of
collection of articles scholarly Hospitality
usually written by research Industry
scholars in an
to find out what
academic or Journal of
has been studied
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professional field. on your topic Science
An editorial board to find
reviews articles to bibliographies
decide whether they that point to
should be accepted. other relevant
research
Articles in journals
can cover very
specific topics or
narrow fields of
research.
Databases

A database contains when you want to EBSCOhost
citations of articles find articles on
in magazines, your topic in Sabinet
journals, and magazines,
newspapers. They journals or Emerald
may also contain newspapers
citations to ScienceDirect
podcasts, blogs,
videos, and other Jstor
media types. Some
databases contain
abstracts or brief
summaries of the
articles, while other
databases contain
complete, full-text
articles.
Magazines

A magazine is a to find Drum
collection of articles information or
and images about opinions about You
diverse topics of popular culture
popular interest and
to find up-to-date
current events. Time
information about
Usually these current events

articles are written
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by journalists or to find general National
scholars and are articles for people Geographic
geared toward the who are not
average adult. necessarily
specialists about
Magazines may cover
the topic
very "serious"
material, but to find
consistent scholarly
information, you
should use journals.
Newspapers

A newspaper is a to find current Daily Dispatch
collection of articles information about
about current international,
events usually national and local Sunday Times
published daily. events
Since there is at
to find editorials,
least one in every Mail &
commentaries,
city, it is a great Guardian
expert or popular
source for local
opinions
information.
City Press
Library Catalog

A library catalog is to find out what
an organized and items the library
searchable collection owns on your
of records of every topic
item in a library and
to find where a
can be found on the
specific item is
library home page.
located in the
The catalog will point
library
you to the location of
a particular source,
or group of sources,
that the library owns
on your topic.
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Internet

The Web allows to find current
you to access information www.ufh.ac.za
most types of
to find
information on
information
the Internet www.google.co.za
about
through a
companies
browser. One of
the main features
to find
of the Web is the information www.education.gov.za
ability to quickly from all levels
link to other of government
related - federal to
information. The local
Web contains
information to find both
beyond plain text, expert and
including sounds, popular
images, and video. opinions
The important to find

thing to do when information
using information about hobbies
on the Internet is and personal
to know how to interests
evaluate it!
Source: VirginiaTech Library
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Self- Check 1.1-1
MULTIPLE CHOICE: Write the letter of the best answer in your answer
sheet.
1. An organized and searchable collection of records of every item in a

library and can be found on the library home page.
a. Academic Journal c. Library Catalog
b. Encyclopedia d. Magazines
2. A collection of articles and images about diverse topics of popular
interest and current events.
b. Encyclopedia d. Magazines
3. A collection of articles about current events usually published daily.
a. Books c. Magazines
b. Databases d. Newspaper
4. Contains citations of articles in magazines, journals, and newspapers.
a. Books c. Magazines
b. Databases d. Newspaper
5. A collection of articles usually written by scholars in an academic or
professional field
b. Books d. Newspaper
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ANSWER KEY 1.1-1
1. C
2. D
3. D
4. B
5. A
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ACCESS, APPLY AND SHARE INDUSTRY INFORMATION
Contents:
1. Trade unions, industrial relations and environmental issues and

requirements
1. Sources of information on the industry are accessed and applied

2. Industry information is correctly applied to day-to-day activity
3. Information to assist effective work performance is obtained
CONDITIONS:
Industry journals/manuals
internet
personal computer
reference book
METHODOLOGY:
2. Demonstration
ASSESSMENT METHODS
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Learning Outcome 2:
ACCESS, APPLY AND SHARE INDUSTRY INFORMATION

Trade unions, industrial relations and answer the self-checks to
and environmental issues and ensure that knowledge on selecting
requirements the remedial therapeutic massage
Answer Self-check 1.2-1 on Trade principles to determine treatment
unions, industrial relations and strategy are acquired.
environmental issues and
requirements
View Multimedia Presentation Use a separate sheet of paper when
training center. Please do not write
anything on it.

self-checks.

Information Sheet.

Outcome
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TRADE UNIONS, INDUSTRIAL RELATIONS AND ENVIRONMENTAL

ISSUES AND REQUIREMENTS
Learning Objectives:
1. Identify the impact of the hospitality industry.
Trade unions have developed an elaborate system of education with

links to formal educational institutions. In fact, in many countries, unions
are the largest providers of non-formal adult education, with the capacity to
provide a significant portion of the population with the knowledge, values,
commitment and skills to participate in change. The ILO ACTRAV “Worker
Education and Environment Project” contains many of the elements of
education for sustainable development, within an interactive or “popular”
approach, that is well understood by union educators. Education outcomes
must have an impact on the hearts and minds of all workers who become
tourists. In the workplace, they must be translated into opportunities for
discussion and information through such mechanisms as health, safety &
environment committees and bargaining of “Tourism Partnership
Agreements” that call for such activities as literature distribution, workplace
education, electronic communication and interaction. Employers must be
convinced to take a leadership role, however, and to involve the tourist
industry in these efforts. Local authorities and national governments must
also play a role.
Environmental impacts of the hospitality industries-
Positive impacts
 It sometimes educates the public about the local environment and the
importance of protecting the environment, eg the Great Barrier Reef.
 The tourism and hospitality industries often create employment and
business opportunities in an area, contributing to the local economy.
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 Hospitality and tourism buildings and venues are being designed
and/or redesigned so that their impact on the environment is reduced
and they merge in with the local environment better.
 Many enterprises are now employing more sustainable practices in
order to promote a green image that appeals to consumers, eg using
organic products, recycling, using less toxic chemicals and using more
energy and water efficient fittings.
Negative impacts
 The presence of buildings and tourists may destroy the local

environment and habitat of native animals.
 The hospitality industry contribute to waste issues, eg food scraps, oil
and chemical disposal.
 Many hospitality venues are noisy.
 The hospitality and tourism industries consume a lot of energy and
water, eg electricity for air conditioning, refrigeration
(www.hsc.csu.edu.au).
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Self- Check 1.2-1
In your answer sheet, write P if the statement describes a positive impact of

the hospitality industry and N if the statement describes a negative impact
of the hospitality industry
1. The presence of buildings and tourists may destroy the local

environment and habitat of native animals.
2. It sometimes educates the public about the local environment and the
importance of protecting the environment.
3. The hospitality industry contribute to waste issues.
4. The tourism and hospitality industries often create employment and
business opportunities in an area, contributing to the local economy.
5. Hospitality and tourism buildings and venues are being designed
and/or redesigned so that their impact on the environment is reduced
and they merge in with the local environment better.
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ANSWER KEY 1.2-1
1. N
2. P
3. N
4. P
5. P
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UPDATE CONTINUOUSLY RELEVANT INDUSTRY KNOWLEDGE
Contents:
1. Legislation that affects the industry
1. Updated knowledge is shared with customer and colleagues

Formal and informal research is use to update general knowledge
of the industry
CONDITIONS:
1. internet
2. personal computer
3. reference book
METHODOLOGY:
2. Demonstration
ASSESSMENT METHODS
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Learning Outcome 3:
UPDATE CONTINUOUSLY RELEVANT INDUSTRY KNOWLEDGE
Legislation that affects the industry and answer the self-checks to
ensure that knowledge on selecting
the remedial therapeutic massage
principles to determine treatment
strategy are acquired.
Answer Self-check 1.3-1 on
Legislation that affects the industry
Use a separate sheet of paper when
View Multimedia Presentation training center. Please do not write
anything on it.

self-checks.

Information Sheet.

Outcome
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LEGISLATION THAT AFFECTS THE INDUSTRY
Learning Objectives:
1. Acquire knowledge on legislation that affects the industry
Chandeliers, luxurious furniture, relaxing ambiance and grand outdoor

settings are only some of the factors that companies in the hotel and resort
industry prioritize to guarantee that every customer’s stay at their location
will experience satisfaction at its finest. Owners of Hotels and Resorts go
through extensive planning and preparation in the establishment of their
business. But interior design is not the only aspect that needs to be
considered. Not to be neglected are all the regulatory and statutory
requirements each business owner needs to comply with.
Government compliance, for instance, in the hospitality industry

consumes a lot of time for the company. Other than the regular registration
processes of submitting documents with the SEC, DTI or BIR, they will need
to comply with regulations of the DENR as well for the Environmental
Compliance Certificate (ECC). This includes processing and obtaining
Environment Impact Assessment (EIA).
Other legislations that affect the Hospitality Industry are DOLE and DOH
regulations. The DOLE looks after the welfare of workers. It implements
regulations like basic pay and workers benefits. It also ensures safe working
conditions for workers.
As far as the DOH is concerned, the hospitality industry should follow

food handling and other related sanitary practices.
There are also municipal and provincial ordinances that the hospitality
industry should follow. This includes building safety, senior citizen
discounts, gender and development (GAD) policies, and the Privacy Act.
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Self- Check 1.3-1
In your answer sheet, enumerate the policies and legislation that the
hospitality industry has to comply with.
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ANSWER KEY 1.3-1
1. SEC
2. DTI
3. BIR
4. DENR - Environmental Compliance Certificate (ECC,
Environment Impact Assessment (EIA).
5. DOLE
6. DOH regulations
7. building safety
8. senior citizen discounts
9. gender and development (GAD) policies
10. Privacy Act
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COMPETENCY-BASED LEARNING MATERIALS

SECTOR: TOURISM (HOTEL AND RESTAURANT)

Daet, Camarines Norte

HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL

Welcome to the Module DEVELOPING AND UPDATE INDUSTRY

The unit of competency “DEVELOP AND UPDATE INDUSTRY

You are required to do through a series of learning activities in order

Recognition of Prior Learning (RPL)

 Been working for some time

After completing this module ask your trainer to assess your

No. Unit of Competency Module Title Code

Perform workplace Performing workplace TRS311204

Provide effective Providing effective TRS311205

UNIT OF COMPETENCY : DEVELOP AND UPDATE INDUSTRY

MODULE TITLE : DEVELOPING AND UPDATING INDUSTRY

MODULE DESCRIPTOR : This module covers the knowledge, skills

At the end of this module you MUST be able to:

LO 1. Identify and access key resources of information on the industry

LEARNING OUTCOME NO. 1

1. Sources of information on the industry are correctly identified and

Use a separate sheet of paper when

Make sure you do not look at the

Be sure that you are well-versed in

Information Sheet 1.1-1

Information can come from virtually anywhere — media, blogs, personal

INFORMATION USE EXAMPLES

TYPE INFORMATION USE EXAMPLES

TYPE INFORMATION USE EXAMPLES

TYPE INFORMATION USE EXAMPLES

TYPE INFORMATION USE EXAMPLES

TYPE INFORMATION USE EXAMPLES

TYPE INFORMATION USE EXAMPLES

TYPE INFORMATION USE EXAMPLES

The important to find

1. An organized and searchable collection of records of every item in a

1. Trade unions, industrial relations and environmental issues and

1. Sources of information on the industry are accessed and applied

Learning Activities Special Instructions

Make sure you do not look at the

Be sure that you are well-versed in

After doing all activities in this

TRADE UNIONS, INDUSTRIAL RELATIONS AND ENVIRONMENTAL

Trade unions have developed an elaborate system of education with

 The presence of buildings and tourists may destroy the local

In your answer sheet, write P if the statement describes a positive impact of

1. The presence of buildings and tourists may destroy the local

1. Legislation that affects the industry

1. Updated knowledge is shared with customer and colleagues

Make sure you do not look at the

Be sure that you are well-versed in

After doing all activities in this

LEGISLATION THAT AFFECTS THE INDUSTRY

Chandeliers, luxurious furniture, relaxing ambiance and grand outdoor

Government compliance, for instance, in the hospitality industry

As far as the DOH is concerned, the hospitality industry should follow

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