2021 - 0108 - Facility Management System

Document Ref: 2021 – 0108 (Technical & Commercial)
Proposal: Facility Management System
Client:
Date: 30/03/2021
Prepared By: Joshua Nathaniel Quilatan
This document is confidential, and this is to acknowledge that the proposal provided by Hifive
Solutions is unique to this business and confidential; therefore, anyone reading this proposal agrees
not to disclose any of the information in this proposal without the express written permission of
Hifive Solutions.
Email: info@hifive.ae
Website: www.hifive.ae
Address: ETA Star House, 1st Floor, Office 1, Salah Al Din Rd., Dubai, UAE
Table of Contents
1. Executive Summary ....................................................................................................................... 2

2. Management Profile ..................................................................................................................... 3
2.1 Corporate Profile ........................................................................................................................... 3
2.2 Services Provided........................................................................................................................... 4
2.3 Best practices utilized when servicing customers ......................................................................... 5
3. Technical Proposal ........................................................................................................................ 6
3.1 Introduction ................................................................................................................................... 6
3.2 Scope of Work ............................................................................................................................... 7
3.3 Project Roles and Responsibilities ............................................................................................... 14
3.4 Project Effort Estimates and Schedules.................................................................................. 15
3.5 Project Status Reporting .............................................................................................................. 17
3.6 Project Initiation Activities .......................................................................................................... 18
4. Annexure .................................................................................................................................... 21
4.1 Project Quality Assurance Activities ............................................................................................ 21
4.2 Service Quality Plan ..................................................................................................................... 24
5. Our Proposition .......................................................................................................................... 25
Email: info@hifive.ae 1|26

1. Executive Summary
The client is a fastest growing real estate developer in Philippines. This document serves as a IT
structure plan that is going to allow the client to not only manage its tenants and maintenance services
but at the same time allow the client to establish itself as the face of real estate industry in Philippines
that is venturing into IT establishment by adopting the global practices to enhance its operation and
services through the introduction of software services.
Hifive Solutions is an IT company based on UAE, is proposing to re-engineer the workflow of the client’s
processes by introducing the Facility Management System. This is a concept created by the upper
management at Hifive Solutions with the potential to have a tremendous growth in the coming future.
This document details the technical specifications of the proposed concept.
As we further dive into the document, the concept will become clear.

2. Management Profile
2.1 Corporate Profile
Hifive Solutions is an emerging IT services and business technology company, providing the best-quality
software services, mobile application development, and online marketing at affordable costs than
ever. We serve our clients in the best manner, from strategy to software solutions and implementing
project development plans. Our highly optimized websites and responsive mobile applications are set
to make us a leader in UAE market. We offer a variety of expertise aimed at assisting customers in
designing, developing and marketing their businesses to compete successfully in the ever-changing
marketplace.
We at Hifive Solutions, do everything including web design, web development, system integration,
mobile apps development, RFID solutions and much more. We cater our services with one objective-
to boost the business success of our clients by giving them value-based solutions. Making high-quality
and result oriented services, Hifive Solutions is a dynamic software development company in UAE that
provides online solutions to its esteemed clients. We employ top experts of the internet industry to
fulfill the needs of every type of business. Along with offering online business solutions, we have many
satisfied clients who we have created strong relationships.
Our objective is to be part of client success by providing solutions for LIFE. We understand our clients’
vision and deliver more than their expectations.

2.2 Services Provided
Hifive Solutions is a fast-growing IT Solutions company specializing in shaping our customers’ future by
combining deep business insight with the understanding of how technologies will impact industry and
business models. We provide the following services:
1. IT Business Consulting
2. Website Development
3. Mobile Application Development
4. E-commerce Solution – Website and Mobile Apps
5. RFID-based Solutions
6. System Development and Workflow Automation
7. Software Solutions & Integrations
8. IT Outsourcing Services

2.3 Best practices utilized when servicing customers
TESTING AND IMPLEMENTATION

IDENTIFICATION OF ANALYSIS OF THE PROGRAMMING
QUALITY & MAINTENANCE
REQUIREMENTS REQUIREMENTS AND APPROVE
ASSURANCE AND SUPPORT
• Identification of Requirements
In the first phase, when the client meets us and discusses their requirements, we carefully listen and
understand what our clients want. We get complete information about their business, objectives, ideas
and goals.
• Analysis of the Requirements

We have an expert team of analysts who have solid experiences and a clear industry insight. They
thoroughly analyze our client’s requirements and specifications and suggest them a value-based IT
solution which matches their needs, desires and budget as well.
• Programming and Approval

Our highly skilled programmers and coders develop our client’s requirements in a high-quality solution
to cater their needs in the best manner.
• Testing and Quality Assurance

After developing the solution, we test them from our professional Testing Department. They remove
all bugs and issues to ensure the quality of our software products.
• Maintenance and Support

Furthermore, we offer maintenance and technical support to our clients for continuous support in case
of system enhancements and unforeseen issues.

3. Technical Proposal
3.1 Introduction
Hifive Solutions is proposing to introduce our Facility Management System to the client. The proposed
software solution that will increase the efficiency and effectiveness of the client’s image and will allow
their clients, admin, and employees to achieve the best results. The new platform will enable the client
to push their agendas to the next level. To ensure the successful delivery of the project Hifive is
submitting their technical and commercial proposal.
Hifive Solutions aims at making the work process of the client more efficient and effective. The
proposed system will leverage modern technologies to establish a state-of-the-art framework for
system admins, representatives, and higher management.
Hifive Solutions will assign the best and most capable resources for the project. The resources will
undertake all the tasks related to the design, development, and maintenance of the platform according
to the client’s requirements while keeping the following objectives in mind:
1. Hifive Solutions will ensure that tech support is constantly provided to the client.
2. Hifive Solutions will provide technical consultations to the client with latest technologies.
3. The candidates for the project will carry out all the requirements as instructed by the client and
according to the Client’s guidelines.
4. The candidates will provide continuous IT support to the client’s staff (admin team).
5. The candidates will adhere to all instructions issued by the client regarding designs and
development of the software.
6. The candidates will ensure that the quality of work is in alignment with the client’s standards and
will uphold those standards when providing IT support. The designs should be up to date with
current trends.

3.2 Scope of Work
The proposed system (software) is a web-based solution. It is a concept that was conjured by the upper
management of Hifive Solutions to aid real estate industries in optimization of their operations and
offer services to their customers in an interactive manner. This solution is called Facility Management
System or Tenants Management System.
System Synopsis
The solution will be designed for convenience of the building tenants (commercial or residential) when
accessing their information about tenancy such as contract details, upcoming payments, previous
payments, cheque copies etc.
It will also allow tenants to request for maintenance services that are offered by the real estate. These
maintenances include, plumbing, painting, electricals, repair etc. Tenants will be able to request for
these services within a few clicks rather than spending a load of time relaying their request through a
call center.
Our solution will allow real estate to bypass the need for call center executives to handle maintenance
request. The whole operation will be automated, and all the requests will be sent directly to the
maintenance companies without any need for a call.
Who Can use the system?
1. Client’s Admin (Web-Interface)

2. Maintenance Companies (Web-Interface)
3. Tenants (Mobile Applications)

What Can the Client Admin Do?
SDMC Admin, or Super Admin, will access the system using a web-interface which is accessible through
browsers only. They will be provided login access by us. These login credentials can be changed at any
time.
Upon log-in, Admin will have the following options:
1. User Management
Admin will be able to create new users to manage the system. The users are simply, the client’s
staff with different access than Super Admin. Super Admin can specify their role and restrict their
access to the system depending on the role. Admin can add unlimited number of users. Admin can
disable/enable these accounts at any time.
2. Building Management
Admin will be able to add all the existing and new buildings, add their locations, specify the number
of floors in the building and add the number of rooms on each floor. Admin will also specify the
capacity of each flat/room (Studio, 1bhk, 2bhk etc.)
3. Tenants Management
Admin will be able to register the tenants into the system. Registration would require Admin to fill:
a. Tenant information about the tenant such as Name, DOB, Email, Phone, uploading Identification
documents.
b. Building information such as Building number, flat/room number etc.
c. Contract information such as expiry date, contract value etc. and uploading the contract.
d. Payment information such as cheque details (cheque value & cheque date) and uploading cheque
copies.
Once all necessary information is provided, Admin will proceed to create mobile app access for
Tenants. This access can be shared with the tenant via text or email. Admin can disable/enable
these accounts at any time.
4. Maintenance Management
Admin will be able to register multiple maintenance companies and add various services that are
offered by these maintenance providers. These services will be the key for tenants to find the right

maintenance that they are looking for. To register the maintenance companies, Admin will be
required to fill:
a. Company information about the maintenance company (such as Name, Trade License info,
Email, Phone etc.) uploading company documents,
b. Contract Information (such as expiry date, contract value etc.,) services offered by the
maintenance companies etc., uploading the contract
c. Add all the buildings that are included under the contract of the maintenance company.
Once all necessary information is provided, Admin will proceed to create web-interface access
for Maintenance companies. This access can be shared with the providers via text or email.
Admin can disable/enable these accounts at any time.
5. Request Management
Here, all the requests initiated by the tenants will be displayed. Admin can see the status of the
request, if the request has not been attended then the client will follow up maintenance
company to inform them regarding the request. Admin will be able to view KPIs related to each
request such as time taken to address the request, Customer’s feedback regarding the services
(star ratings) and quality of service. This will allow the client to effectively handle all requests and
ensure the satisfaction of their Tenants.
6. Invoice Management
This section will hold all invoices raised by the maintenance companies against the services
offered to client’s tenants. Invoices can only be generated once the service has been completed.
The client will be able to see the status of each invoice (active/closed). Active Invoices are the
ones that not paid and closed Invoices are the ones that are paid. Since the client will have annual
contract with the maintenance companies, this will let the client track the value of the services
offered to tenants. Since all the invoices will be stored in our system, this will also enable the
client’s accounts team to reconcile the invoice payments without missing any invoice.
7. Reports
Admin will be able to view various reports related to the operation. The reports will contain
detailed data of services undertaken and staff’s response to unattended service and customer’s
response to the services. The reports will highlight data from the following segments.
a. Number of requests
b. KPI’s (requests, time taken to offer service, quality of work etc.)
c. Maintenance companies (requests handled by each)

d. Invoices (generated for each request)
Admin will be able to filter these reports based on time range (daily, weekly, monthly, quarterly &
annually).
8. Dashboard
Admin will have an interactive dashboard which will provide a quick glance over services
(pending, under process, completed). Admin will also have interactive charts offering visual input
on services offered over a period. All the data can be filtered based on time-period and location.
9. SOS Management
There is an option for tenants to initiate SOS for emergency situations. This action will indicate an
emergency that may lead to injury or loss of assets. The client’s admin will call the tenant to
address the issue and take necessary action.
What Can Maintenance Companies Do?

Maintenance companies will be provided access to web-interface upon registration by Admin. The
web-interface can be access by a browser. The log-in details will be shared upon registration via text
or email.
Maintenance company Admin or MCA will have the following options:
1. Profile management
MCA will be able to view their profile and update information such as trade license details,
contact details, add profile picture and logo and update password.
2. Services Management
MCA will be able to view and update services offered. New services can be added, and old
services can be removed at any time.
3. Request Management
MCA will view all the maintenance requests and contact the tent for full scope of work. MCA can
send staff to site visit to understand the requirements better and then update or change the
scope of work in the request. MCA will mark the service under process once the service is
initiated and mark it as completed once it is finished.
Email: info@hifive.ae 10 | 2 6
4. Invoice Management
MCA will upload their invoice against each service after it is completed. MCA will also specify the
invoice amount. Once the invoice is uploaded and submitted, it becomes Active. This will be
automatically closed once the payment is made by the client.
5. Reports
MCA will be able to view various reports related to the operation. The reports will contain
detailed data of services provided and MCA’s response to unattended service and customer’s
response to the services. The reports will highlight data from the following segments.
a. Number of requests
b. KPI’s (requests, time taken to offer service, quality of work etc.)
c. Invoices (generated for each request)
6. Dashboard
MCA will have an interactive dashboard which will provide a quick glance over services (pending,
under process, completed). MCA will also have interactive charts offering visual input on services
offered over a period. All the data can be filtered based on time-period and location.
What Can Tenants Do?

Tenants will be provided access to mobile applications upon registration by Admin. The mobile
applications will be accessible on both Android and iOS. The log-in details will be shared upon
registration via text or email.
1. Profile management
Tenants will be able to view their profile and update Phone numbers, identification document &
Password. Tenants can also add their profile pictures.
2. Contract & Payment Management

Tenant will be able to view the details of their contract as well as the contract document. They
can also view the upcoming payment details and previous payment details. System will also store
the copies of cheques (uploaded by Admin).
3. Requests
Tenants will be able to initiate maintenance requests by selecting the type of maintenance
service (Plumbing, electricals, repair etc.). They may also add pictures of the item or place/room
that requires maintenance. In addition to this, the tenant will also specify the time during which
they are available to host the maintenance. Once the service has been provided, the tenant will
be required to rate the service to allow the client to improve their services in the future.
Tenant will also be able to view their old requests that are pending or completed.
4. Feedback/Complaints/Suggestion
Tenant will be able to provide their remarks related to anything that is not up to the
taste/convenience of the tenant. As such, tenant may give their feedback on services, raise
complaints about building (maintenance, building staff, other tenants etc.) and give suggestions
on how the client may improve their online services to help the tenants better.
5. SOS
This feature will be purely for the safety of the client and may only be used in case of emergency
(water leakage, robbery, crime etc.).
Once the tenant has initiated, they will immediately receive a call from the client’s staff to inquire
about the matter. The client will take further action depending on the seriousness of the matter.
6. Push Notification & SMS/Email Alerts

The system will send automated reminders to tenant regarding the following:
a. Upcoming payments
b. Contract renewal
c. Identification document renewal
d. Upcoming maintenance request
Deliverables
Hifive Solutions will adhere to relevant guidelines to provide a solution based on the needs of the
client. The proposed solution will contain the following:
Phase 1: Facility Management System
1. Web-interface for the Client’s Admin

2. Web-interface for MCA
3. Mobile Applications for Tenants (Android & iOS)
Phase 2: E-Commerce & Operation Enhancement
1. E-commerce Services
2. ERP Solution for Sales and task management
3. ERP Solution for Employee assessment and Compensation.
3.3 Project Roles and Responsibilities
We will work using our client’s guidelines to build their solutions with the best methodology whereby
each progress would be displayed and will have iteration life cycle to ensure the best deliverables.
Project
Hifive project Client's Project

Manager Manager
Requirement Implementation Coordinating

Gathering
Documentation Training Meeting

and Approvals Arrangement
UX Design Suggestions IT Dept.

Integration
Agile Business Implementation

Methodology improvement Plan
3.4 Project Effort Estimates and Schedules
Descriptions Steps
1 System development project
1.1 Start project
1.2 Initiation phase
1.2.1 Develop project charter
1.2.2 Project charter approved
1.3 Planning phase
1.3.1 Products activities
1.3.1.1 Manage scope definition
1.3.1.1.1 Create scope document
Analysis
1.3.1.1.2 Scope document approved
1.3.1.2 Manage requirements gathering
1.3.1.2.1 Prepare research instruments
1.3.1.2.2 Interview users
1.3.1.2.3 Interview Management
1.3.1.2.4 Draft requirements document
1.3.1.2.5 Review requirements document
1.3.1.2.6 Revise requirements document
1.3.1.2.7 Requirements document approved
1.4. Design product
1.4.1 Design UX and UI
1.4.2 Design objects for all modules
1.4.2.1 Design workflow
1.4.2.2 Design rules
Designing 1.4.2.3 Design middle tier
1.4.2.4 Design database
1.4.2.5 Design connectivity with other systems
1.4.2.6 Design permissions
1.4.2.7 Product design approved
1.5 Develop the System & Applications
1.5.1 Develop UI
1.5.2 Develop objects
1.5.3 Develop workflow
1.5.4 Develop rules and security
Development and 1.5.5 Develop middle tier
coding 1.5.6 Develop database
1.5.7 Develop Network
1.5.8 Develop permissions
1.5.9 Develop integration Webservices
1.5.10 Develop payment integration scripts
1.5.11 Develop payment integration scripts
1.6 Execute tests
1.6.1 Execute manual tests
1.6.2 Execute automated tests
1.6.3 Execute beta test
Quality assurance 1.6.4 Execute user acceptance test
Testing 1.7 Analyze test results
1.7.1 Compile test statistics
1.7.2 Build approved by QA
1.7.3 Version finalized
1.7.4 Version approved for deployment
1.8.1 Schedule user training
1.8.2 Schedule DEMO training
Implementation 1.8.3 Notify Change Control
and feedback 1.8.4 Install software on Web server
1.8.5 Install software on domain
1.8.6 Conduct verification tests
1.9.1 Confirm successful rollout

Project handover
1.9.2 Project launch
3.5 Project Status Reporting
Our PM will be responsible for the submission of project status report to the client. These reports will
be submitted on a regular basis as required by the client with the following objectives:
1. Improving communications across organization

2. Simplifying communication process
3. Keeping stakeholders informed
4. Delivering key messages to intended target audience
5. Improving organizational support for client’s projects or client’s team
The reports will highlight the following:
1. Presentation of the project status report

2. Complete overview
3. Status of the work performed
4. Milestone tracking
5. A target-actual comparison of work and cost
6. Risk matrix
7. Listing the relevant decisions
These reports will be presented during a planned meeting with the concerned department of the client.
When preparing the status report, we follow the Traffic Light Approach. This approach has been
proven useful in our experience to quickly allow client to focus on the critical points.
All milestones are listed down in the report and they are assigned a color (Red, Yellow, Green),
whereby,
Represents a milestone or a task requiring urgent attention

RED Task Not Completed
from the client. This may cause halt to the ongoing work
Represents a milestone or a task may cause a minor delay in Task Partially
Yellow
the future, there would require approval for action. Completed/ In Progress
Green Represents a task which is completed with any interruption Task Completed
3.6 Project Initiation Activities
Hifive will follow a standard working model of Project Life Cycle while undertaking the client’s
requirement. Here we will design a schedule for the project and define the various milestones
associated with it.
Hifive’s PM will be in a regular meeting with the client’s PM to gather the business requirements and
at the same time, recruiting the right mix of individuals with relevant experience to carry out these
requirements in the later stage.
We will anchor the project at the outset by providing it with the following structure:
1. Business Case
We will define a business case which will be used to explain the reason for starting a project. The business
case will show how the use of financial and other resources are in support of the client’s requirement.
The main objective of this will be to highlight the bottlenecks of the project.
Ideally, the business case should be easy to understand, clear, logical and relevant. The key aspects need
to be tracked and measured and justified. There also must be accountability and commitment for the
delivery and costs involved.
The business case will target the following factors, necessary for successful delivery:
1. Executive briefing, which includes what the project is, what the results of that project will be and
why it should be undertaken
2. Introduction explaining the business drivers, scope of the project and financials
3. Analysis with assumptions, what the costs and benefits will be, including risk
4. Conclusion noting what the next steps will be
2. Feasibility Study
Once the business case has been approved, the next step will be taking a feasibility study, which will
document potential solutions to the opportunity or business problem that the project is proposed to
address. It directs you to the right way to approach the project.
We will research the opportunity and prepare the necessary document that is required to carry out the
project. It will also identify any other solutions, if available. Risks and issues will be outlined at this time,
as well as what the proposed solution to each will be if they occur.
3. Project Charter
A project charter will outline the purpose for the project and how it will be structured and executed. In
it, the vision, objectives, scope and deliverables for the project will be all detailed. Responsibilities for
the project team and stakeholders will also be described.
This will help to identify the project vision and objectives clearly. It will define the scope of the project
and lists all the deliverables.
The project charter will also list the roles and responsibilities of the project team and identify the
project’s customers and stakeholders. It is at this point that the project is organized structurally,
documenting the project plan and listing all risks, issues and assumptions.
4. Assemble a Team
A team of professional experts will be deployed to carry the various tasks highlighted in the Project
Charter. This team of experts will be appointed based on the requirements of the project. Hifive’s PM
will assign the jobs and responsibility of everyone to ensure smooth operation. These Individuals will
report directly to the Hifive’s PM and communication to the client, will be relayed by the PM. This is to
ensure a single source of information without any alteration.
5. Set up the Project Office
This step is required when the development is carried out from the client’s office. The client will assign
a physical space in their premise or work site where the project manager and support staff will be
located during the project. This site will host all communications infrastructure and whatever tech is
needed for the project.
Hifive Solutions will be responsible to make sure that the infrastructure there is properly set up with the
right project management office tools and equipment. If the set-up is not optimum for development,
then we will propose the infrastructure to the client. Client will be responsible for ensuring the right
environment.
6. Review the Initiation Phase
Hifive team will constantly review all processes to make sure no steps were missed, which are critical to
the success of the project. We will prepare a checklist of all the work that has been done so far and the
progress will be reviewed by the client in regular intervals. Only after the approval at each stage, we
will move ahead to the next phase.
4. Annexure
4.1 Project Quality Assurance Activities
The aim of Hifive Solutions when undertaking any project is to ensure Quality service deliverables even.
We believe in high quality service to be the backbone of a strong long-term relations. We take pride in
the achievements of our clients and privileged to be part of this achievement.
In order to ensure the high-grade quality, we invest in professional resources with ample experience
and analytical skills that conforms to the requirements of the project. Our model of Quality Assurance
(QA) focuses on the processes utilized in the project efficiently to generate quality project deliverables.
It includes the following meeting standards, progressive enhancing project work and eliminating
project defects.
Take
measures to
improve
Analyze the Identify a

assessment problem
area
QA
Process
Compare Identify
results indicators
Prepare
criteria
Hifive team executes various QA activities to view the quality requirements, audit the results of control
measurements and analyze quality performance in order to make sure that right quality standards and
procedures are appropriately applied within the project. Following are the activities that we undertake
to ensure high quality of work:
1) Develop a Quality Assurance Plan

We will plan the overall process for assuring quality. Its purpose will be to formulate a Quality
Assurance plan template which is a highly efficient tool to assure quality in a project and surveil
problems and drawbacks that may come up during the project execution process. The quality
team will utilize a plan to do the rest of the Quality Assurance activities, such as Audit and
Analysis.
2) Audit Project Quality

We will execute a project quality audit to show the missing or inefficient policies, procedures and
processes that decreases quality levels and increases the probability of project failure. During a
supervised standard quality audit session under Project Manager we will review quality metrics
such as defect frequency, budget deviation, failure rate, on-time performance, and gauge project
activities against the quality baseline.
3) Analyze Project Quality

We will analyze the quality of the project to inspect and investigate a project activity and
recognize what would improve the activity’s value.
We will examine all the problems encountered, deviations in constraints, and any tasks and
processes that provide value. It will involve fit analysis, root cause analysis, techniques for
recognizing and resolving issues, and techniques for formulating corrective actions.
4) Review Project Activities

Once the Quality Audit and Analyses are executed the next step would be to introduce the
recommended changes in project processes through project process review. This will complete
the Quality Assurance process cycle.
5) Project Quality Assurance Techniques
Hifive’s PM will oversee the testing and evaluation phase of the deliverables. The Project
Manager is expected to direct and offer inputs to the design of the quality control system that
will check ongoing production. We use the following techniques:
a. Cause/Effect Matrix
b. Brainstorming
c. Synectic
d. Process Mapping
Here are the practices that we implement in order to extract the highest quality out of any given
project:
1) Creating a Robust Testing Environment

2) Selecting release criteria carefully
3) Applying automated testing to high-risk areas to save money. It helps to fasten the entire process.
4) Allocating Time Appropriately for each process
5) Prioritizing bugs fixes based on software usage
6) Employing dedicated security and performance testing team
7) Simulating customer accounts like a production environment
4.2 Service Quality Plan
Support Services Management
The Support Services will be rendered through a managed support structure which will provide:
A multi-tier personnel structure ensuring that all available skills are put in use to address the support
issue and provide quality assurance of the service delivered.
Team based approach negates the risk of having a single point of failure.
Combined technical and business expertise to ensure best practices are followed.
Strict control procedures for changes to software
Availability of additional knowledgeable resources should the need arise – including those on other
projects if the severity and complexity of the issue demands it.
Ensuring continuity of support by providing a larger knowledgeable team.
Service Level Agreement (For Support Issues only)
09.00 – 17.00 hours UAE Time for UAE within the Events:
Service
Severity 1 (Critical) Severity 2 (High) Severity 3 (Medium) Severity 4 (Low)
Description
Inability to use the

The application is The application is usable
application The application is
usable without
(i.e., It is down) usable, but severely
Business and without some one function that
resulting in a impacted or
financial functions that is not critical to the overall
critical impact on major/critical
exposure are not critical operation or with an
operations functionalities
to the overall alternative operation
or business severely cannot be used
operation process/procedure
affected
Initial
Response 30 Minutes 30 Minutes 2 Hours 4 Hours
Time
Maximum
Response 60 Minutes 2 Hours 4 Hours 8 Hours
Time
Resolution
8 Business Hours 16 Business Hours 24-48 Business Hours 96 Business Hours
Time
5. Our Proposition
Hifive Solutions will invest its resource and time to build the Facility Management System for the Client.
For the successful delivery of the project, Hifive Solutions FZC will require approx. 3-4 months. The
breakdown of the timeline is as follows:
Description Duration
Business Analysis 15
UX/UI Design 10
Development 60
Testing and Quality Assurance 10
Implementation and Handover 05
Total 100 Working Days
Benefits for the Client
Facility Management System Web & Mobile FREE
IT Experts for System enhancement and Maintenance 4 Resources FREE
Customer Service Representatives 6 Resources FREE
All technical and operations activities will be handled by Hifive Solutions on behalf of the client. We
will deploy the system for free and at the same time deploy IT resources who will enhance the
system and provide technical support to the client. We will also offer Customer service team who will
manage all communications with the Tenants and Maintenance Providers.
Everything offered to the client is going to be FREE OF COST.
Benefits for Hifive
Convenience Fees Paid by tenant Php 75.00 Per Month
This fee will be borne by the tenants and the client may add it in their annual contract amount.
Our idea is that, since the system is built for the convenience of the tenant, then the tenant should
be charged for the convenience. We also offer the client to raise the price higher (As you see fit) to
incorporate a margin for yourself.
Hifive will raise invoice to the client every month based on number of tenants registered in the
system.

2021 - 0108 - Facility Management System

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

2021 - 0108 - Facility Management System

Uploaded by

Copyright:

Available Formats

Document Ref: 2021 – 0108 (Technical & Commercial)

Proposal: Facility Management System

Prepared By: Joshua Nathaniel Quilatan

1. Executive Summary ....................................................................................................................... 2

Email: info@hifive.ae 1|26

This document details the technical specifications of the proposed concept.

Email: info@hifive.ae 2|26

Email: info@hifive.ae 3|26

3. Mobile Application Development

4. E-commerce Solution – Website and Mobile Apps

6. System Development and Workflow Automation

7. Software Solutions & Integrations

Email: info@hifive.ae 4|26

TESTING AND IMPLEMENTATION

• Analysis of the Requirements

• Programming and Approval

• Testing and Quality Assurance

• Maintenance and Support

Email: info@hifive.ae 5|26

Email: info@hifive.ae 6|26

Who Can use the system?

1. Client’s Admin (Web-Interface)

Email: info@hifive.ae 7|26

Upon log-in, Admin will have the following options:

Email: info@hifive.ae 8|26

Email: info@hifive.ae 9|26

What Can Maintenance Companies Do?

What Can Tenants Do?

2. Contract & Payment Management

6. Push Notification & SMS/Email Alerts

Phase 1: Facility Management System

1. Web-interface for the Client’s Admin

Phase 2: E-Commerce & Operation Enhancement

Hifive project Client's Project

Requirement Implementation Coordinating

Documentation Training Meeting

UX Design Suggestions IT Dept.

Agile Business Implementation

1.9.1 Confirm successful rollout

1. Improving communications across organization

The reports will highlight the following:

1. Presentation of the project status report

Represents a milestone or a task requiring urgent attention

5. Set up the Project Office

6. Review the Initiation Phase

Analyze the Identify a

1) Develop a Quality Assurance Plan

2) Audit Project Quality

3) Analyze Project Quality

4) Review Project Activities

1) Creating a Robust Testing Environment

Support Services Management

Service Level Agreement (For Support Issues only)

Inability to use the

Testing and Quality Assurance 10

Implementation and Handover 05

Total 100 Working Days

Facility Management System Web & Mobile FREE

IT Experts for System enhancement and Maintenance 4 Resources FREE

Customer Service Representatives 6 Resources FREE

Everything offered to the client is going to be FREE OF COST.

Benefits for Hifive

Convenience Fees Paid by tenant Php 75.00 Per Month

You might also like