Professional Documents
Culture Documents
in an Interview — How to Go
Deeper Than “What’s the
Culture Like?”
When it comes to interviewing advice, there’s plenty to go around
for hiring managers. We’ve certainly covered our fair share here on
the Review — none more popular than last year's 40 Favorite
Interview Questions from Some of the Sharpest Folks We Know.
But too often, interviewees fail to stand out here. There’s an easy
temptation to focus on other aspects of prep and thus fall back on
the most common interview questions over and over again — think
“Why did you join this company?” or “What does a typical day
look like here?” At best, these may elicit an interesting anecdote
from your interviewer. At worst, you’ve wasted precious minutes
just dipping a toe into the pool, instead of probing the most critical
depths of this new role and your potential employer.
Since we’re always on the hunt for tactics and advice that can fill in
existing gaps, we’ve spent the past month reaching out to some of
the most thoughtful founders and startup leaders in our network for
their take on this question:
4. What are the top three customers that you’ve won, and
the top three customers that you’ve lost?
9. When you’ve done your best work here, what about the
culture has enabled you to do that?
Perhaps one of the most unique questions on our list comes from
Anna Binder of Asana, but she’s got a pretty compelling argument
for why this unconventional approach could unlock a vault of
insights. “Time is your most valuable asset as a worker, and how
your team leaders spend their time will tell you what they value,”
she says.
Cristina Cordova of Notion also hits on this same idea with her
version of this question: Can you describe someone (other than
yourself) who you think has been very successful here and share
what you believe made them successful? “Strong examples here can
often highlight opportunities for upward mobility and detail what
qualities are revered within an organization,” she says.
18. What are the top reasons that people have left the
company of their own volition?
Another one from Outlier’s Sean Byrnes, who tackles the often
broad conversation around “employee experience” by quickly
narrowing the focus to simply employee impact. How much
do employees have a voice? Is information flowing upward, or is
the company stuck in a hierarchical standstill? While particularly
valuable for folks interviewing as an individual contributor, even
managers may find this question useful to look out for their future
team’s growth potential.
23. Who is on your speed dial for when things aren’t going
well with the business? Why that person?
33. What will my first 30, 60 and 90 days look like? Do you
have an idea of the first problems you want me to help
solve?
It’s unlikely that anyone on your interview panel will come out and
state frankly that the team culture could use some work. This
question, from Kevin Deggelman, Senior Software Engineer for
the San Francisco Giants and former head of product and
engineering here at First Round, gets to the heart of what makes
teamwork shine — it’s not necessarily planning fun offsite events
or eating lunch together everyday, it’s being kind to one another.
“This is a great question to assess the culture of the prospective
team. During the interview process the company is trying to figure
out what kind of teammate you'll be, but it's often hard for yourself
as the candidate to assess what kind of team you’ll be joining,” he
says.
Lindsey O'Niell, Director of Product of Crossbeam
Lindsey O'Niell, Director of Product of Crossbeam, still remembers
when she found herself on the receiving end of this question in a
hiring process. “I had a candidate ask me what the last nice or
helpful thing I did for a coworker was. It completely took me by
surprise and I thought it was a unique way to get a sense of the
culture at a company and showed how thoughtful the candidate was
about being a supportive teammate.”
37. How does the team deal with two urgent projects with
conflicting deadlines?
“This is especially important for candidates interviewing for
leadership roles, because resource and time constraints are common
in startups,” says Todd Sundsted, CTO of Odeko. “The answers,
and how the interviewer backs it up with experience, help me
understand their tactics for balancing conflicting demands. I want to
understand how they weigh these priorities or when they push back.
It's almost always an equal-parts entertaining and valuable
conversation.”
38. Who owns the goals and how are decisions made about
what work needs to be done? What influence do I have
towards the goals set for the department?
Raven Jackson-Stone, Product Manager, Root Insurance
At its core, delivering impact as an employee involves hitting your
goals. But you also want to make sure that you have a seat at the
table when those goals get drawn up in the first place. This
question, from Raven Jackson-Stone, Product Manager at Root
Insurance, gauges the level of influence that each employee has on
the team — look out for answers that seem to indicate all OKRs
come from the top-down, with no input from those that actually
execute the directives.
39. In what ways could the team that I'm joining improve
to be more impactful and deliver more value for the
business, its stakeholders and its users?
“Ideally, the team you may join needs someone of your skill-set,
background, experience and unique contributions. With that said,
not all managers or leaders have done the work to identify where
their team is weak,” says Howard Ekundayo
(Netflix). “Additionally, the manager may not have the
organizational decision-making power to make targeted hiring
decisions even if they did do this work. The context around this
question may significantly impact your decision to join the
company, organization and team overall.”