OSUN STATE UNIVERSITY, OSOGBO

FACULTY OF MANAGEMENT SCIENCES

DEPARTMENT OF HUMAN RESOURCE DEVELOPMENT
OKUKU CAMPUS, OSUN STATE, NIGERIA
QUESTIONAIRE
DEAR RESPONDENT,

I am a student of the above-named department and university. This questionnaire is designed to collect
information on the Job Burnout and Organizational Cynicism among Employee in Banking
Industry. A Case Study of First Bank PLC., Ososgbo Osun State.

I would like you to give your honest opinion on the statements below by ticking in the box provided
against the answers and as well comment where necessary, all information supplied by you will be
treated with strict confidentiality bearing in mind your anonymity

Thank you

ODUFUWA, Bunmi B.

SECTION A

DEMOGRAPHIC INFORMATION OF THE RESPONDENTS

Instruction: Please respond to the following items as they apply to you in the best way to describe your
personal characteristics. Please tick ( ) or write where appropriate in the box or space provided

1. Sex: Male [ ] Female [ ]

2. Age : 20-29yrs [ ] 30-39yrs[ ]40-49yrs [ ] 50-59yrs [ ]60yrs and above[ ]
3. Marital status: Single [ ] Married [ ] Divorced[ ] Separated[ ] Widowed/Widower[ ]
4. Religion: Christianity [ ] Islam [ ] other religion (please specify)……………
5. Educational Qualification: SSCE/NECO/GCE [ ] OND[ ]First Degree/HND [ ] Master’s
Degree [ ] Others [ ]
6. Working Experience:0-5 years [ ] 6-10 years[ ]11-15years[ ] 16-20 years [ ] 21-25
years[ ] 26-30 years[ ] 31 years and above[ ]
 7. Categories Of Staff: Management staff [ ] Senior Staff [ ] Junior Staff [ ]

SECTION B: JOB BURNOUT SCALE

Instruction: The statements below are designed to assess Job Burnout. You are expected to rate
each statement with the response format below
1 2 3 4 5
Never Once Sometimes Often Most of the time
S/N STATEMENTS N O S OF M
1 2 3 4 5
EMOTIONAL EXHAUSTION
1. I feel emotionally directly drained from my work
2. I feel used up at the end of the workday
3. I feel fatigued when I get up in the morning and have to face
another day on the job
4. Working with people all day is really a strain for me
5. I feel burned out from my work
6. I feel frustrated by my job
7. Working with people directly puts too much stress on me
8. I feel like I’m at the end of my people
PERSONAL ACCOMPLISHMENT
9. I can easily understand how recipients feel about things
10. I deal very effectively with the problems of my recipients
11. I feel I’m positively influencing other people’s lives through
my work
12. I feel very energetic
13. I can easily create a relaxed atmosphere with my recipient
14. I feel exhilarated after working closely with my recipients
15. I have accomplished many worthwhile things in this job
16. In my work, I deal with emotional problems very calmly
DEPERSONALIZATION
17. I feel I treat some recipients as if they were impersonal
‘object’
18. I’ve become more callous towards people since I took this
job
19. I worry that this job is hardening me emotionally
20.. I feel recipients blame me for some of their problems
 21. I don’t really care what happen to some recipient

SECTION C: ORGANIZATIONAL CYNICISM SCALE

Instruction: The statements below are designed to assess Organizational Cynicism. You are
expected to rate each statement with the response format below
1 2 3 4 5
Completely Agree Undecided Disagree Completely
Agree Disagree

S/N STATEMENTS CA 4 U D CD
1 2 3 4 5
1. I believe that my organization says one thing and does another.

2. When I think about my organization, I feel a sense of anxiety.

3. My organization expects one thing of its employees, but rewards
another.
4. When I think about my organization, I feel more serious.
5. We look at each other in a meaningful way with my colleagues
when my institution and its employees are mentioned.
6. When I think about my organization, I experience tension.
7. When I think about my organization, I get angry.
8. I criticize the practices and policies of my organization to people
outside the organization.
9. In my organization I see very little resemblance between the
events that are going to be done and the events which are done.
10. My organization’s policies, goals, and practices seem to have
little in common
11. I talk with others about how work is being carried out in the
organization.
12. If an application was said to be done in my organization, I'd be
more skeptical whether it would happen or not.