9/13/2016 Car 

insurance & Reliability

M Hi - Matthew Donate

Car insurance
Excellent Very Good Good Fair Poor

Sort by: Reader score

24 of 24 Models Shown

Ratings &
Test Results

Service satisfaction
Claims satisfaction

Price satisfaction
Reader score Brand & Model / Price

Reader score USAA Group

93
Reader score Amica Mutual Insurance Company

92
Reader score NJM Insurance Group (New Jersey Manufacturers
Insurance Company)
90
Reader score Erie Insurance Group

87

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Reader score Auto Club Enterprises Insurance Group

87
Reader score Auto Club Insurance Association

87
Reader score Auto-Owners Insurance Group of Companies

86
Reader score Ameriprise Financial (IDS)

85
Reader score State Farm Mutual Automobile Insurance
Company
85
Reader score State Auto Insurance Companies

84
Reader score Mercury General Corporation

83
Reader score Berkshire Hathaway (Geico)

83
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Reader score American Family Insurance Group

83
Reader score Nationwide Mutual Insurance Company

83
Reader score The Hartford Financial Services Group

82
Reader score AAA Northern California, Nevada & Utah
Insurance Exchange
82
Reader score The Progressive Group of Insurance Companies

82
Reader score Travelers

82
Reader score Liberty Mutual Insurance

81
Reader score MetLife

81
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Reader score Allstate Insurance Company

81
Reader score Mapfre USA

81
Reader score Hanover Insurance Group

80
Reader score Farmers Insurance Group of Companies

80
 
Based on a 2014 survey of 64,872 Consumer Reports readers by the Consumer Reports National Research Center. Reader
Score represents the weighted mean overall satisfaction score derived from six-point satisfaction scales asked separately
of consumers with claims and consumers without claims, respectively, Responses from consumers with claims were
weighted more heavily. A reader score of 100 would mean all readers were completely satisfied; 80, very satisfied, on
average; 60, fairly well satisfied. Differences of fewer than 4 points aren't meaningful. USAA, Amica, and NJM stand out as
the highest-rated insurance companies. Findings are representative of Consumer Reports and Consumer Online
Subscribers, but not necessarily of the U.S, population as a whole. The Rating for Claims Satisfaction is based on the
responses of 18,136 consumers who filed a claim between 2011 and 2014 that had been settled or rejected. It is based on
a six-point satisfaction scale regarding handling of the claim, ranging from "completely satisfied" to "completely
dissatisfied." Ratings for Price are based on the comparison-shopping experiences of 19,521 consumers within the past
12 months. Ratings for Service are based on the comparison-shopping experiences of 18,499 within the past 12 months.
Each of these ratings is derived from mean scores on 5-point scales where consumers rated their insurance company’s’
price and service relative to rival companies they researched. Scale categories include “Much Better”, “Slightly Better”,
“Not Much Different”, “Slightly Worse” and “Much Worse”. Ratings are for insurance groups, which are composed in some
instances of several affiliated companies. Ratings for companies within groups may vary, but group ratings represent the
sum of experiences of Consumer Reports subscribers insured by the affiliated companies. Some companies offer
insurance only in specific regions.

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