Preamble

We followed up the ICT strategy plan by having discussions with various departments and SBUs,
documenting their ICT requirements that will assist in accomplishing their separate objectives. This report
will be a summary of various departmental plans in conjunction with ICT. The report also includes the
sequencing of the ICT Strategy’s Action Plans. Considerations such as the availability of budgeted funds,
urgency of the need as well as the business case for each entity were made.

CMI – ICT Strategy

CMI as the holding company provides various support functions to its entities. Using the SAP Enterprise
Resource Planning System, opportunities to digitize and automate several of its processes will be realized
in the below departments:
1. Finance
2. Procurement
3. Human Resources
SAP is a core part of investing in systems. Its rollout will connect CMI systems bringing about a digitized and
consolidated environment of resource planning management.
At the CMI level, with Celebration Centre as the Headquarters, several infrastructure capacity building
plans will be implemented. Improvements will be on:
1. The network.
2. ICT Infrastructure (computers, servers, software, etc.)

CCI – ICT Strategy

The principal need for CCI is to continue communicating effectively and maintain engagement in a digital
environment where there is competition for people’s attention.
1. ICT department will work with CCI in the development of the church application identified as a key
communication tool.
2. Streamlining of administrative tasks and activities through SAP.

HR – ICT Strategy
A lot of opportunities exist for digitization and automation of several of HR’s manual and routine tasks.
1. The focus will be on exploring digitization opportunities available with the current HR Management
System.
2. Streamlining the recruitment and selection processes and the performance management system
through the introduction of off-the-shelf software and tailor-made solutions.
3. Integration of HR Management system with SAP.

CMedia – ICT Strategy

CMedia sees potential to grow in the global market space. To support this, the following ICT requirements
will be put in place:
1. A centralized and automated storage solution that can be accessed remotely, built to scale.
 2. Reliable and fast network access.
3. Backup solution.

Archiving – ICT Strategy

The needs for the archiving department closely match the needs of CMedia. The requirements are:
1. A centralized and automated storage solution that can be accessed remotely that is built to scale.
2. Reliable and fast network access.
3. Backup solution.
4. Implementation of a Digital Asset Management Solution. This has many use cases across the CMI
family.

WWB – ICT strategy

Book reading and selling have moved a lot onto the digital format. Though there is space for physical
books, WWB intends to leverage e-commerce as a growth strategy. To support this the following are the
requirements:
1. Development of a secure e-commerce website and mobile application connected to the POS
system.
2. Logistics Management System to help with bulk order distribution in the region with partner
shops/warehouses.
3. Data Analytics for customer spending.
4. Customer engagement through a CRM.

CIS & College ICT Strategy

The Covid 19 pandemic set a watershed for the introduction of online learning. Specifically, the need to
leverage ICTs in the teaching and learning process. Several opportunities are available for exploitation
especially in accessing the global market space for adult learning. The College and CIS’ effort will be on the
following:
1. Implementation of and Online Learning Management Software. (Moodle.com).
2. Development and management of websites and various other online platforms.
3. Integration of school systems with SAP as the core system for keeping students' records and
accounting introducing other opportunities for automation.
4. Improvement of network access.
5. Research into ways to enhance the learning and teaching experience using systems already in place.

Note:
To achieve the goals above, the ICT department requires the below human resources:
1. 1 x systems/network administrator,
2. 2 x Helpdesk technicians.
ICT Strategy Action Plans Sequence
For easy reference. We approached this in 3 ways: what should be achieved by the 3 rd quarter of 2021,
what should be achieved by end of 2021, and then 2022 and beyond.

By 3rd Quarter 2021

Activity BDG Dept Start Due
Network
Install of CIS Fibre to Sever Room. US$2900 CIS May 2021 June 2021
Install Amphitheatre Fibre to the Server US$2900 CMI Aug 2021 Aug 2021
room.
Improve the Main Foyer Wireless LAN. TBD CMI/College Aug 2021 Sept 2021
Install UPS systems in DB Rooms. US$3000 CMI July 2021 Sept 2021
SOPs
Develop and implement a Disaster TBD CMI July 2021 Sept 2021
Recovery Plan.
Implement a Data Backup and Restore TBD CMI July 2021 Sept 2021
Procedure.
IT Infrastructure
Implement a new local Storage solution TBD CMedia, July 2021 Sept 2021
(with remote access). CCB, CMI
Install a Digital Asset Management TBD CMedia, Aug 2021 Sept 2021
Software. Archiving
Automation
Consolidate all Datacentres. TBD CIS/WWB Aug 2021 Sept 2021
Introduce Software Volume licensing. TBD CMI Aug 2021 Sept 2021
Implement WSUS. TBD CMI July 2021 Aug 2021
Communication
Develop the Church Application. TBD CCI July 2021 Sept 2021
Install a VC solution in the boardroom. US$2500 CMI July 2021 Aug 2021
Develop and maintain CMI Websites. TBD Depts July 2021 Sept 2021
Training
Provide Cybersecurity training. TBD CMI Aug 2021 Aug 2021
Projects
Complete the SAP Implementation. TBD Depts Aug 2021 Aug 2021

By End of 2021
Activity BDG Dept Start Due
Network
Introduce a Proxy Server. TBD CMI Oct 2021 Dec 2021
Introduce SD-WAN. TBD CMI Oct 2021 Dec 2021
Introduce Network Authentication. TBD CMI Oct 2021 Dec 2021
SOPs Dec 2021
Review all SOPs and SLAs. N/A CMI Oct 2021 Dec 2021
IT Infrastructure Dec 2021
Review Current ICT Infrastructure. N/A CMI Oct 2021 Dec 2021
Expand the WWB IQ feature use. TBD WWB Oct 2021 Dec 2021
Automation Dec 2021
Automate of ICT Routine Tasks. TBD CMI Oct 2021 Dec 2021
Introduce Online Leave Application TBD HR Oct 2021 Dec 2021
System.
Digitize HR Processes. TBD HR Oct 2021 Dec 2021
Introduce an Online Transport TBD CMI Oct 2021 Dec 2021
Requisition System.
Communication
Improve/increase use of the Intranet. TDB CMI Oct 2021 Dec 2021
Roll out the Call-Centre service to all TDB Depts Oct 2021 Dec 2021
programs.
Introduce eBooks on the WWB TDB WWB Oct 2021 Dec 2021
website.
Implement Customer Data Collection TBD Depts Oct 2021 Dec 2021
for all entities.
Introduce a Project Management Tool. TBD CMI Oct 2021 Dec 2021
Training
SAP Training. TBD CMI Oct 2021 Dec 2021

By end of 2022
Activity BDG Dept Start Due
Upgrade the LAN to CAT 6 TBD CMI Jan 2022 Dec 2022
Install of Managed Switches. TBD CMI Jan 2022 Dec 2022
Install the Basement to Server room Fibre. TBD CMI Jan 2022 Dec 2022
Complete upgrade of the Wireless LAN. TBD CMI Jan 2022 Dec 2022
Install a Fire Suppression System in the server room TBD CMI Jan 2022 Dec 2022
Complete automation/digitization of HR Tasks. TBD HR Jan 2022 Dec 2022
Install Video Conferencing Kits. TBD Functen Jan 2022 Dec 2022
Upgrade the CCTV System. TBD CMI Jan 2022 Dec 2022
ICT Certification and Upskilling Training TBD CMI Jan 2022 Dec 2022
Introduce a Cloud Storage solution. TBD CMe, CMI Jan 2022 Dec 2022
Develop the WWB IQ Application. TBD WWB Jan 2022 Dec 2022