Name : Srirahayu Talibana

Class : B/4
NIM : 321419042

THE FINAL TEST OF ENGLISH FOR BUSINESS

2021 CLASS B

A. Instruction:
1. Complete your answers based on your ideas/thinking
2. You are not allowed to make copy paste of your classmate work.
3. Submit your answer-based time limit given to you.

B. Test.

1. Elaborate and illustrate the part of Business Letter; and their function
2. Mention and explain the business letter form
3. Write five of Business letter types in 3 forms that you recognize
4. Improve 10 of Business Vocabulary by giving examples on the sentences or in the
conversation based on the following theme:
a. At the Bank.
b. At the hotel
c. And in the supermarket.
5. Illustrate a structure organization of certain Business Company, completing the job-
description.
6. Make a sample of negotiation conversation in promotion meeting and completing
advertisement of product.

Good Luck.

Answer :

1. Parts of business letter

a. Letterhead
Letterhead or commonly referred to as letterhead is one part of the letter that shows the agency or
company that sent the letter. The function of letterhead is as an identification tool, as an
information provider, as an advertising sign.
b. The date of the letter
The date of the letter indicates when the letter was written. The date of the letter is usually written
on the right or top left of the letter depending on the form of the letter. There are some letters that
include the place/city of writing the letter before writing the date. But for letters that already have
 letterhead, writing the city of the letter is not necessary because it is already listed on the
letterhead.
c. Mail number
The letter number is usually found on letters issued by companies or government agencies that
are useful as the registration numbers of administrative officers, as instructions that make it easier
to search for return letters, and as an indication of the number of letters that come out within a
certain time.
d. Hal
Matter or subject is one part of the letter that contains the essence of the letter, the subject matter
of the letter, and can be used as a reference for administrative officers.
e. Attachments
This section indicates that the letter is accompanied by other documents. This appendix section
also shows how many document attachments there are with the letter.
f. Address in
This address contains who and where this letter is addressed. One of the purposes of writing in
this letter is to avoid sending the wrong letter or the possibility of an error in writing the address
on the cover of the letter.
g. Greetings
The greeting is generally in the form of a short sentence as a tribute to the recipient of the letter.
h. Letter opener
The letter opening is an introductory paragraph as an introduction to the topic of the problem.
Sentences in this paragraph are generally in the form of pleasantries or repetition of the contents
of the previous letter if the letter is a reply.
i. Contents of the letter
The content of the letter is the essence of the whole letter. The contents of the letter can be more
than one paragraph depending on the interests of the letter writer. Even so, the writing of the
contents of the letter must be clear and not long-winded.
j. Cover letter
Closing letters are generally only one paragraph containing wishes and thanks to the recipient of
the letter.
k. Closing greetings
This closing greeting is a tribute to the recipient of the letter.
l. Signature
 The signature in the letter shows the authenticity of the letter, meaning that the letter has really
been written by the source as stated in the letter and can be accounted for.
m. Name and title of the signatory
At the bottom of the signature is usually accompanied by the name and title of the signer of the
letter so that it is really clear who has written the letter.

2. Form of business letter :

1. The full block style letter
The type of letter in the form of full block style is one type of letter that is often used in
correspondence, where the shape is very easy to make and also all parts of the letter (the part of the
letter) are listed in it. What is necessary in making this type of letter is that we must include all of the
12 components of the letter, starting from the head letter, reference line, date line, salutation, subject
line, body of the letter, complimentary line, signature, carbon copy, enclosure , attention line and
inside address.
2. The block style letter
For the block style letter type, we will be presented with the form of a letter in which the placement
is straight and balanced, but for the complimentary close and signature it is on the right with a
balanced position in one line.
3. The Semi Block Style Letter
The semi block style letter is a type of letter in which there is a half straight and there is a paragraph
at the beginning of the paragraph, but for the complimentary close and signature it is on the right in
the same line this form is much simpler than the previous type of letter.
4. Simplified style letter
The simplified style letter is a form of letter that is written in a simple form. The absence of a
complimentary letter is not without reason, this is considered to have been represented in the head
letter which states the company name and company profile.
5. Indented Style Letter
Indented Style Letter is a shape that is about 5 spaces each line. This form tends to be rarely found in
making official letters because in addition to time-consuming it also looks more varied so it will
require expertise.
3. Write five of Business letter types in 3 forms
a. apology letter with full block style form

SUKSES INDONESIA
Jl. Merapi No. 192, Jakarta
Telp. 021-190204, Email : sukses.indonesia@gmail.com
Website : www.suksesindonesia.com

Nomor : 123/PM/MJS/20
Jakarta, 30 September 2020

Kepada PT. Maju Bersama

Jl Turn Right No.44
South Jakarta
Subject : Apologies 

With respect,

In connection with the error in the delivery of goods on September 28, 2020 with the order number
672/SI/BAF/2020, we admit that the error in the delivery of the goods is purely our fault because one of
our employees has only worked for a few days, so he is still not an expert in this field. . We also want to
apologize for the mistakes we have made, which may make you uncomfortable.

As a form of our responsibility, we will return the goods that are in accordance with your order and will
take the goods that do not match first. Shipping this item will also be fully our responsibility, so you don't
have to pay any money.

We hope that Mr. Muhammad Fadlika can forgive our mistakes and accept this apology. Hopefully the
mistakes we made will not interfere with the cooperation between the two companies.

Thus, we convey this letter of apology, for your attention and understanding, we thank you profusely.

Best regards,

Director of PT. Sukses Idonesia,

Nicolas Saputra.

b. offer letter in the form of semi block style

 PT. HARAPAN SENTOSA
Jalan Raya Merdeka Timur No. 25 A Jakarta Timur
Telp. (021) 56892236 fax. (021) 60653111
e-mail : harapansentosa@yahoo.co.id

Number : 103/HS/II/2020 February 22, 2020

Attachments :-
Subject : Application for Education and Training

PT PERSADA TARUN TRAINING

Jl. Letjen Suprapto No. 34
Central Jakarta

With respect,

Your company is a company that has experience in carrying out educational and training
activities for employees, especially in the field of personnel.

For this reason, we request that 25 of our employees be able to take part in the Human Resources
Management training activities that your company will carry out on:

Day/date : Friday, February 28, 2020

Time : 09-00-12.00 WIB
Venue: J.W Marriott Hotel

We believe that your company can provide a lot of knowledge and knowledge for our employees
through this training. We are waiting for your confirmation no later than February 24, 2020.

We thank you for your attention and cooperation.

Best regards

Rudi Ardiasyah
Personnel manager
c. order letter in block style form
4. Improve 10 of Business Vocabulary
a. Bank
 Bank interest
 Payment method
 Transfer
 Saving
 Withdraw
 Cash a check/ a cheque
 Net income
 Receipt
 Credit card
 Automated Teller Machine

Example :
Teller : Hello, Ma'am. How are you doing today?
Customer : Awesome. Thank you for asking.
Teller : What can I help you with, Ma'am?
Customer : I would like to open a new bank account.
Teller : What kind of account do you like to open?
Customer : What account do you recommend?
Teller : For standard use, we have two kinds of account: checking account and
savings account.
Customer : Can you explain to me the plus and minus of them each?
Teller : Checking account is a type of account where you can withdraw and deposit
money . You can do it in a teller, via cash machine, or internet banking. Meanwhile,
a savings account is the type of account that is not intended for daily use, unlike a
checking account. You have to save your money in the account for a certain time. Of
course, it might earn interest over time.
Customer : I think I will open both of the accounts.
Teller : Well, in order to open these two accounts, you need to deposit a minimum
of $50.
Customer : I want to deposit $500.
Teller : Alright. I will set up your accounts for you right now.
Customer : Please make sure to put $250 in each account.
Teller : That would be great. Now, may I borrow your ID? You can fill this form
here while I'm them setting up.
Customer : Here.
Teller : Let me do that for you now.
Customer : Great. Okay!

b. Hotel
 Reservation
Dena: Pandu, will we get a room in the hotel? It’s holiday season and the rooms definitely
full
 Pandu: Don’t worry, Dena. I already made a reservation in a nice hotel near here, so we
surely will get a room
 Check in & Check out
Yuli: We’re just check in right now, right? So when we must to check out from this room,
Dodo?
Dodo: We need to check out at 1 pm tomorrow, Yuli. But we can extend our time if we want
to spend another night here
 Front desk
Ina: I already made a reservation in Wingston Hotel, but I don’t know what should I do when
get there
Ian: You just need to go to front desk, Ina. Show your reservation proof then the officer will
proceed it
 Lounge
A: I’m sorry, Sir. There is some problems in proceeding your request, so you need to wait.
You can rest in our lounge for a while, Sir.
B: Okay, it’s no problem for me
 VIP Room
Paula: Woah, you reserved a VIP room at Kingdom Hotel? Didn’t the room is really
expensive, Jonath?
Jonath: It’s okay to do that once in a while, Paula. Get some rest in a VIP room is a reward
for my hard work all this
 Luggage: koper
A: Let me carry your luggage, Ma’am
B: Oh, thank you very much
 Extra bed
Lia: Don’t you think the room is too small for us, Bagas? It’s for the four of us, but there is
just one bed
Bagas: We don’t really have much choices, Lia. We’re on a tight budget anyway. But I think
we can request for extra bed
 Package
Jun: This hotel offers an all-round package, we will get a full course. Do you want us to take
it, Hannah?
Hannah: It’s a good idea, Jun. So we don’t need to request things separately
 Sauna
 Manda: You look so lethargic, Farrel. Why don’t you try the sauna in the first floor? This
hotel has a really good sauna
Farrel: Really? Well, I will give a try then

 Tip
Via: I really like the service of this hotel, Tino. I think we should give a tip for them
Tino: I think so, Via. I’m really satisfied with their service and want to come back here again
someday
 Convention hall
Mona: Dion, did you see the invitation of our college reunion? Where will it take place?
Dion: I think it will be held in the Gold Hotel convention hall next month, Mona.

c. Supermarket
 Customer
 Cashier / Clerk
 Attendant / Assistant
 Till / Counter
 Barcode
 Receipt
 Trolley/s
 Basker/s
 Sell
 Buy

Conversation :
B: Excuse me.
E: Hi, can I help you?
B: I’m trying to find a soap with the brands of ABC but could not find it.
E: That’s over by the skincare products, let me guide you there.
B: Thanks.
E: Here, are there any other products you need to find?
B: Ah, what about the detergent and the bleach?
E: You’ll find the products near cashier number 5. Just go straight from here.
 B: Thanks, that would be enough.
E: You are welcome.

5. Illustrate a structure organization of certain Business Company

Chief
Executive

Material Production
Financial Production Personnel Sales
Preparation Equipment
department Department Section Department
Section Part

Pre Quality Post

Production
Production Control Production
Department
Section Section Section

1. Chief Executive
The main task of a leader is to carry out management functions as previously mentioned
which consist of: planning, organizing, mobilizing, and supervising.
2. Material Preparation Section
Its duties are to carry out planning, guidance, implementation and administration of the
procurement of goods from a product as well as evaluation and settlement of objections
in the supply of goods or products.
3. Production Equipment Part
is an arrangement of the process of converting raw materials into a product or service that
has a selling value. aims to create use value in a product and produce a product for use by
consumers
4. Financial department
 The finance department has an efficient function to manage company funds so that they
can be used to maximize profits while maintaining the effective use of these funds. The
Finance Department must ensure that each match is in accordance with the budget set by
the company's management. This is where the Finance section controls the submission of
cash submissions, cost of money, and external contracts signed by each company. The
Finance Department is the party responsible for determining where the company keeps its
cash, places investments, or seeks loans. The Finance Department must select which bank
can lend funds with low interest and vice versa which bank can provide high interest to
keep company funds. The Finance Department tends to produce reports for internal use
only.
5. Production Department
Duties and responsibilities :
 Responsible for and overseeing the implementation of the production process, from
initial raw materials to finished goods barang
 Maintain and supervise so that the quality of raw materials in the process and the
quality of finished goods are in accordance with the standards set by the company
 Responsible for maintenance of production machines
 Consistency in applying work methods and work safety
 Make periodic reports on production mechanisms and results on a regular basis
 Can coordinate with other departments related to production continuity
6. Personnel Section
Personnel Duties and Responsibilities:
 Conduct outreach and coordination
 Prepare employee attendance and attendance lists
 Prepare employment agreements with new employees
7. Sales Department
Sales staff (salesmen/saleswoman) are people who stand at the forefront of buying and
selling transactions for goods and/or services produced by the company. A salesperson
will offer and suggest goods or services and demonstrate how to use the products of the
company where he works. Make sales by actively seeking clients or customers to earn
company revenue. Conduct customer analysis to find out what they need. Establish
communication with customers to maintain good relations.
8. Pre Production Section
 The pre-production stage is one of the stages carried out in the process of making a
product. the purpose of pre-production activities carried out usually include the things
needed and preparation for the manufacture of the product before the product is produced
such as tools, materials, etc.
9. Quality Control Section
Quality Control is one part of production management that has certain roles and legal
rules in controlling the packaging process to releasing these products to be marketed by
ensuring the quality and quantity of the company's products. A Quality Control is in
charge of testing products both in terms of quality and quantity during the production
process, starting from the selection of raw materials, processing raw materials into semi-
finished goods to the final product of production to obtain the required quality standards.
10. Post Production Section
Pack and organize storage of goods that are ready to be marketed.

6. Make a sample of negotiation conversation in promotion meeting and completing advertisement

of product.
B : good afternoon sir, with Mr Hartono?
A: afternoon, ma'am. Yes, I called yesterday wanting to buy a house, Ms.
B : ok sir, I am the manager of PT. Kencana Karya. and I will accompany you to look at the
house properties provided by our company, come on in, sir.
A: Ah yes, thank you.
B : So this is the first house that we offer, sir. what do you think?
A: I like the look of this house.
B: Yes, from the edge alone it has attracted attention.
A: The view is great too!
B: Yes, that's true. But wait until you see the interior. The carpets and plants are all new, as
are the window treatments.
A: I like the green carpet and the sunset-style walls.
B: Let's See Kitchen Area. Check out the luxurious surface and double sink! Then, in the
bedroom and bathroom, there is a Jacuzzi tub. Also, you can see that all the windows,
carpets and all the curtains are brand new.
A: I like this house.
B: The most amazing part is of course the bedroom and bathroom, which are supported by
floor colors and tiles. Meanwhile, in the kitchen, it is covered with bamboo and granite.
A: There is plenty of room for my king size bed and the lighting in this room is great.
B: I thought you would love this house!
A: of course. so what price do you offer?
B : ok, for this house we opened with a price of Rp. 50,000,000. This price is of course very
in accordance with the quality of the house as you have seen it yourself.
A : quite expensive, but I can understand for a house as good as this. ok i take this one.
B : ok sir. So for payment, you can directly pay it at our office, sir, as well as for the
management of the ownership documents.
A : ok tomorrow at 08.00 I will come back again.
B : ok sir and thank you very much.