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Evidence There seems to be a problem with

Computacion (Universidad Nacional)

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Learning activity 3

Evidence: There seems to be a problem with…

Circle and correct the ten mistakes in the conversation keeping in mind direct
questions structure. There is an example in blue.

Agent: Good afternoon. This is Johana in Digital LPQ complaints line. Thank you
very much for your call. How I can help you? How can I help you?
Costume There seems to be a problem with my printer.
r:
Agent: I'm sorry to hear that. What was exactly the problem?
Costume
r:
Agent: What does your printer reference?
Costume It is a TRX-3001.
r:
Agent: Is the Wi-Fi printers’ series? Is your printer reference?
Costume Yes, it is.
r:
Agent: Have you checked your internet connection?
Costume Yes, there is no problem about it.
r:
Agent: Ink levels are in minimum printing level? Are ink levels in mínimum
printing level?
Costume No, they are almost full.
r:
Agent: What kind of printing quality you are using? What kind of printing
quality are you using?
Costume Draft.
r:
Agent: What kind of error message shows your printer? What kind of error
message does your printer show?
Costume Low ink levels.
r:
Agent: Your printer has four cartridges. When you replaced them for last time?
When did you replace them for the last time?
Costume A month ago.
r:
Agent: How many pages you have printed so far? It can be an approximate
number. How many pages have you printed so far?
Costume Almost 200.
r:
Agent: What kind of printing colors you used? It means, most of your printings
are in the same color and quality.
Costume Yes, grey scale and draft.
r:
Agent: When was the last time you used your printer? … did you used?
Costume A week ago. One week ago.
r:
Agent: It could be the problem. Can clean you automatically the cartridges? Can
you clean automatically the cartridges?
Costume Yes. I know how to do it.
r:
Agent: Please proceed to clean them and then select the printing option. It will
take two minutes.
Costume OK. Done!
r:
Agent: Is your printer working properly?
Costume No, it isn’t.
r:
Agent: It means your printer has an internal failure. When you bought it? When
did you buy it?
Costume Six months ago.
r:
Agent: I am going to put you through the area in charge. Please, hold on two
minutes
Costume OK.
r:
Agent: I’m afraid we can’t help you at the moment. Could leave you your contact
phone number and address? We will contact you soon.
Could you leave your contact phone number and address?
Costume I cannot believe it. After this long phone call and you did not help me to
r: solve my problem.
Agent: I’m really sorry but guarantees belong to another area and all the lines are
busy. Instead of keeping you on hold an agent will call you back within 60
minutes.
Costume Who did I talked to? Who did i talked to?
r:
Agent: Johana Garcia.
Costume In case I don’t receive any call from your company. I will complain about
r: your performance.
Agent: I’m afraid there is nothing else I can do about it actually. Remember for Digital
LPQ our costumer’s time is valuable. It is our complaint policy to answer
your inconvenience as soon as possible with a prompt and
effective response. Custumer´s
Costume Miss Garcia I will be waiting for your company’s call.
r:
Agent: Right, I see. I must apologize for the inconvenience. You do not have to
worry for Digital LPQ our customers are first.