Eng201 Grand Quiz 2021 by Mcs

ENG201 GRAND QUIZ
2021 BY MCS
Question No: 1 ( Marks: 1 ) - Please choose one

Which of the followings are usually more vivid than long ones and improve the Readability of a
document?
► Short words (pg 57)
► Content words
► Structure words
► Practical words

Which format should be used if the document will be sent to outside individuals?
► Letter (pg 63)
► Presentation
► Memorandum
► Manuscript

Which of the following can be defined as “the words one chooses to state one‟s message, Say
much more than their dictionary definitions”?
► Semantics (pg 76)
► Phonetics
► Synonyms
► Phonemes

Which question is used to ask about residential status?
► What's your address?
► Where are you from?
► Where do you belong to?
► Please sign here.

How can you make the following statement Concise?
„There are only four rules of our company and every employee is bound to follow these rules.‟
► Four rules must be observed. (pg 33)
► There are four rules that must be observed.
► You must follow the rules.
► Follow the rules
Which of the following is promoted by simple, direct language?
► Structural clarity
► Stylistic clarity (pg 27)
► Contextual clarity
► Textual clarity

Which of the following is used as brief, informal reports within an organization?
► Letter
► Memo (Pg 79)
► Proposal
► Report

Select the statement about the communication process that is NOT true.
► Communication takes many forms-oral, written and computer.
► Communication is vital to every part of business.
► Your performance in business will not be judged by your communication ability.
► Performance is judged by communication ability.

Biased language that might offend the audience is based on
► Cultural bias, gender bias (pg 58)
► Cultural bias, nationality bias
► Unity bias, nationality bias
► None of them

Why important observations, suggestions, or objections should be written?
► To persuade the reader
► To create permanent records (Pg 20)
► To make communication more effective
► To establish credibility

Which Three types of readers usually exist?
► Phantom Readers, Future Readers, Complicated Readers
► Future Readers, Complex Readers, Complicated Readers
► Future Readers, Complex Readers, Technical Readers
► Phantom Readers, Future Readers, Complex Readers (pg 23)

To whom usually good will letters are written?
► Customer
► Manager
► Director
► Chairman

If your message is specific, definite and vivid; which of the following principle has been applied?
► Completeness
► Correctness
► Conciseness
► Concreteness (Pg 35)

Which guideline should be followed to ensure Courtesy?
► Be sincerely tactful, thoughtful and appreciative
► Use expressions that show respect
► Omit irritating expressions
► All of the above (Pg 38)

Which of the following factors enables you to evaluate the effectiveness of your message?
► Feedback (Pg 127)
► Encoding
► Transmission
► Decoding

Which of the following can make a meeting unsuccessful?
► Deciding on purpose before the meeting
► Selecting participants for the meeting
► Holding a meeting when a memo or other business message would have done the job. (Pg 158)
► All of the above

Which of the followings is an essential component of employment process?
► Reflections
► References (Pg 68)
► Fractions
► Recommendations

Which of the following is the basis of Courtesy?
► Inclined attitude
► Biased attitude
► You-attitude (Pg 38)
► Offensive attitude

Which of the followings are included in Functional words?
► Conjunctions, prepositions, nouns, pronouns
► Conjunctions, prepositions, articles, pronouns (Pg 56)
► Conjunctions, prepositions, articles, adjectives
► Conjunctions, interjections, articles, pronouns

A fault in the communication procedure where the meaning of the message is lost “in translation”
from intention to language or from language to understanding is called .
► Distortion
► Noise
► Redundancy
► Feedback

What is the emphasis of a Functional resume?
► Place the name and professional objectives at the top
► Provide functions and tasks the applicant can perform (Pg 13)
► Put the most important information first
► Make your name and professional achievements prominent

What is the goal of a Non-conventional resume?
► Provide functions and tasks the applicant can perform
► Put the most important information first (Pg 13)

Which of the followings are real but unnamed readers?
► Phantom Readers (Pg 23)
► Future Readers
► Complex Readers
► Technical Readers

Why Comparison is useful for paragraph development?
► It emphasizes similarities (Pg 29)
► It emphasizes differences

Which of the following complimentary close is accurate in general letter writing?
► Yours sincerely,
► Sincerely,
► Yours respectfully,

How the credibility of the communicator can be systematically analyzed?
► Through written communication
► Through communication probe (Pg 32)
► Through oral communication
► Through non verbal communication

What is meant by the term 'Connotative'?
► It refers to the literal meaning of words.
► It refers to the associations that are connected to a certain word
► It refers to general meaning of words.
► It refers to cognitive meaning of words.

In which of the following message categories would you place sales and marketing messages?
► Persuasive
► Positive
► Negative
► Routine

Which plan or model is mostly used in business messages?
► The logical plan or its variation
► The emotional appeal or its variation
► The AIDA model or its variation

What can be considered as the heart of a report?
► A variety of components
► Introduction, body, and a close
► Only the body of the report
► The introduction of a report

When you are writing a routine message, what kind of approach will be used?
► The direct approach (Pg 52)
► The indirect approach
► The long approach
► None of the above

Which of the following you should avoid when writing a claim letter?
► Direct request
► Professional tone
► A complaining tone (Pg 71)
► Specific details

What is meant by the term 'Denotative'?
► It refers to the literal meaning of a word.
► It refers to the surface meaning of the word.
► It refers simple meaning of words.

Where can we apply seven C‟s?
► To Non verbal communication
► To Oral communication
► To Written communication
► To written and oral communication (Pg 31)

While writing persuasive messages which four things should be kept in mind about your
audience?
► Main idea, consideration, needs and appeals, logic
► Semantics, emotion and logics, clarity, consideration
► Needs and appeals, emotion and logic, credibility, semantics (Pg 76)
► Credibility, logics, main idea, emotion

Which type of letter not only conveys information, but also establishes a contractual relationship
between you and the organization or person offering you the position?
► Job application letter
► Acceptance letter (Pg 64)
► Inquiry letter
► Transmittal letter

Why do Experts read technical and scientific documents?
► To maintain and expand their own general expertise
► To obtain specific answers to their own research and writing
► To evaluate a document's technical or scientific content.

Which of the following suggests “Implication of a word or a suggestion separate from the usual
definition”?
► Denotation
► Connotation
► Implementation
► Abstraction

Which of the following is the primary vehicle for communication within an organization?
► Letter
► Report
► Memorandum (pg 63)
► Proposal

Which phrase should be used while making a presentation?
► Please feel free to interrupt me with questions.
► Don't disturb me while I'm presenting these statistics.
► No, you're wrong. We need more staff.
► Please! No interruptions during the presentation.

Which phrase is correct?
► When were you born?
► When you are born?
► When are you born?
► When you born?

Which of the following is best when you don‟t need immediate feedback, but you do need speed?
► Written massage
► Electronic message (Pg 49)
► Oral massage
► informal massage

Which of the following suggests the following statement? "First group the ideas and then put
them in sequence."
► Revising a message
► Editing a message
► Organizing a message (Pg 52)
► Planning a message

A letter or report to a customer from an employer belongs to which kind of communication?
► Official communication (Pg 4)
► Officer Communication
► Administrator communication
► Manager Communication

Which of the following aims at gathering specific information?
► Letter of claim
► Letter of request
► Letter of inquiry (Pg 66)
► Letter of information

Which of the following is best when you want immediate feedback?
► Oral medium (Pg 49)
► Written medium
► Electronic medium

Which is farthest in the past?
► couple of days
► last week
► a day before yesterday
► a month ago

Which phrase is used during a presentation?
► Thanks for giving me a hand.
► Thank you very much for your time today.
► Thank you for your quick response.
► Thank you for your corporation.

Which of the following is achieved through a balance between precise language and familiar
language?
► Clarity (Pg 36)
► Correctness
► Concreteness
► Conciseness

Letters are usually just one page and consist of three sections .
► Salutation, subject matter, references
► Front matter, summary, conclusion
► Body, references, end matter
► Front matter, body, end matter (Pg 64)

Which of the following is used in a letter to emphasize a point or to include a brief personal
message?
► Foot notes
► Post script
► End notes (Pg 59)

Which of the following should be essentially considered during speeches and presentations?
► Dress
► Time
► Appearance
► Microphone

Which of the followings use Salutations?
► Memorandums
► Letters (Pg 63)
► Informal speech
► Proposals

What strategies should be opted for writing to Technicians?
► Keep introductions and background information brief
► Make information accessible
► Provide short definitions or explanations of any unfamiliar term

Claim letter is also called:
► Credit refusing letter
► Adjustment letter
► Complaint letter

Which of the following can be defined as follows?
“It is not merely politeness with mechanical insertion of „please‟ and „Thank You‟ rather it is
politeness that grows out of respect and concern for others.”
► Clarity
► Courtesy (Pg 45)
► Consideration
► Credibility

Which one of these words is not a synonym for "business"?
➢ capital
➢ enterprise
➢ project
➢ venture

➢ Letter (Pg 67)
➢ Presentation
➢ Memorandum
➢ Manuscript

Which of the followings are like good mail order forms, although they also provide more room for
explaining special needs?
➢ Order letters (Pg 70)
➢ Adjustment letters
➢ Inquiry letters
➢ Deposit letters

Which is a correct response to the question: How do you do?
➢ I'm fine.
➢ I'm alright.
➢ How do you do?
➢ I’m doing fine.

Which of the following should NOT be used while answering the phone?
➢ Ken speaking
➢ This is Ken
➢ What do you want?
➢ Can you hold on?

Complete the question tag: They worked for Kaufman's,
➢ Did they?
➢ Haven't they?
➢ Didn't they?
➢ Had they?

Which of the following is the first thing you must consider while writing a resume?
➢ Defining your objectives (Pg 11)
➢ Planning your objectives
➢ Evaluating your objectives
➢ Revising your objectives

How many steps are essential for successful oral statement?
➢ Five
➢ Six
➢ Seven (Pg 31)
➢ Eight

Which of the following is the main task of a Conventional Résumé?
➢ Provide functions and tasks the applicant can perform
➢ Make your name and professional achievements prominent (pg 13)
➢ Put the most important information first
➢ Place the name and professional objectives at the top

What kind of paper can be used for a Conventional Résumé?
➢ White paper
➢ Buff paper
➢ Gray paper
➢ All of the above (Pg 13)

How many aspects does Accuracy have?
➢ 6
➢ 5
➢ 4
➢ 3 (Pg 27)

Communication can be defined as-----------
➢ A sense of unshared understanding
➢ The process of attempting to drop information
➢ The activity of conveying information (pg 19)
➢ Replacement of something

► To written and oral communication (pg 31)

Which of the following is the process of drafting your message?
➢ Planning
➢ Composing (Pg 53)
➢ Editing
➢ Revising

Which of the following consists of four parts: a buffer, reasons supporting the negative decision,
clear, diplomatic statement of the negative decision and a helpful, friendly, and positive close?
➢ Direct plan
➢ Indirect plan (pg 74)
➢ Business plan
➢ Strategic plan

Which of the following presents the main idea before the supporting data?
➢ Strategic plan
➢ Indirect plan (Pg 74)
➢ Direct plan
➢ Business plan

Which Three roles does an audience play?
➢ Decision makers, Implementers, Managers
➢ Decision makers, Advisors, Implementers (Pg 22)
➢ Decision makers, Advisors, Lawyers
➢ Advisors, Implementers, Players

Which section of a résumé creates most disagreements among experts about its relative advantages
and disadvantages?
► Skills
► Work experience
► Career objective (Pg 14)
► Education

Which of the following should be done when writing recommendation letters?
► Include only relevant and factual information. (Pg 69)

► Avoid value judgments.
► Balance criticisms with favorable points.
Which one of the following options should be used during business correspondence?
► Choppy sentences
► Passive sentences
► Bias-free language (Pg 58)
► Clichés

Which one of the following can create immense difference between class room communication and job
communication?
► Age of audience
► Behavior of udience
► Size of audience (Pg 3)

Which of the following is generally organized by direct approach and receives a
favorable reaction?
► Business message
► Bad news message
► Good news message
► Routine message

What is the last thing you need to do before you get ready to distribute your document?
► Designing
► Revising
► Proofreading (Pg 60)
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From 2008-2009-2010 midterm papers

Which of the followings are usually more vivid than long ones and
improve the Readability of a document?
► Short words
► Content words
► Structure words
► Practical words

Which format should be used if the document will be sent to outside
individuals?
► Letter
► Presentation
► Memorandum
► Manuscript

Which of the following can be defined as “the words one chooses to
state one‟s message, Say much more than their dictionary
definitions”?
► Semantics
► Phonetics
► Synonyms
► Phonemes


„There are only four rules of our company and every employee is
bound to follow these rules.
► Four rules must be observed.
► Follow the rules
► Stylistic clarity
► Textual clarity

Which of the following is used as brief, informal reports within an
organization?
► Letter
► Memo
► Proposal
► Report

Select the statement about the communication process that is NOT
true.
► Your performance in business will not be judged by your
communication ability.

Biased language that might offend the audience is based on
► Cultural bias, gender bias

► None of them

Why important observations, suggestions, or objections should be
written?
► To create permanent records

► Phantom Readers, Future Readers, Complex Readers

► Customer
► Manager
► Director
► Chairman

If your message is specific, definite and vivid; which of the following
principle has been applied?
► Completeness
► Correctness
► Conciseness
► Concreteness


Which of the following factors enables you to evaluate the effectiveness of
your message?
► Feedback
► Encoding
► Transmission
► Decoding

► Holding a meeting when a memo or other business message would
have done the job.

Which of the followings is an essential component of employment
process?
► Reflections
► References
► Fractions
► Recommendations

► Biased attitude
► You-attitude

► Conjunctions, prepositions, articles, pronouns

A fault in the communication procedure where the meaning of the
message is lost “in translation” from intention to language or from
language to understanding is called .
► Distortion
► Noise
► Redundancy
► Feedback


► Phantom Readers
► Future Readers
► Complex Readers

► It emphasizes similarities

Which of the following complimentary close is accurate in general
letter writing?
► Sincerely,

How the credibility of the communicator can be systematically
analyzed?
► Through communication probe

► It refers to the associations that are connected to a certain word

In which of the following message categories would you place sales and
marketing messages?
► Persuasive
► Positive
► Negative
► Routine



When you are writing a routine message, what kind of approach will be
used?
► The direct approach

► Direct request
► A complaining tone


Where can we apply seven Cs?
► To written and oral communication

While writing persuasive messages which four things should be kept
in mind about your audience?
► Needs and appeals, emotion and logic, credibility, semantics

Which type of letter not only conveys information, but also
establishes a contractual relationship between you and the
organization or person offering you the position?
► Acceptance letter
► Inquiry letter


Which of the following suggests “Implication of a word or a
suggestion separate from the usual definition”?
► Denotation
► Connotation
► Implementation
► Abstraction

Which of the following is the primary vehicle for communication
within an organization?
► Letter
► Report
► Memorandum
► Proposal

Which phrase should be used while making a presentation?

► When you born?

Which of the following is best when you don‟t need immediate
feedback, but you do need speed?
► Written massage
► Electronic message
► Oral massage

Which of the following suggests the following statement? "First group
the ideas and then put them in sequence."
► Organizing a message

A letter or report to a customer from an employer belongs to which
kind of communication?
► Official communication
► Officer Communication
► Administrator communication
► Manager Communication

► Letter of claim
► Letter of inquiry

► Oral medium
► Written medium

► couple of days
► last week
► a month ago


Which of the following is achieved through a balance between precise
language and familiar language?
► Clarity
► Correctness
► Concreteness
► Conciseness

Letters are usually just one page and consist of three sections
.
► Front matter, body, end matter

Which of the following is used in a letter to emphasize a point or to
include a brief personal message?
► Foot notes
► Post script
► End notes
Which of the following should be essentially considered during
speeches and presentations?
► Dress
► Time
► Appearance
► Microphone

► Memorandums
► Letters
► Informal speech
► Proposals



Which of the following can be defined as follows?
“It is not merely politeness with mechanical insertion of „please‟ and
„Thank You‟ rather it is politeness that grows out of respect and
concern for others.”
► Clarity
► Courtesy
► Consideration
► Credibility

➢ capital
➢ enterprise
➢ project
➢ venture

individuals?
➢ Letter
➢ Presentation
➢ Memorandum
➢ Manuscript

Which of the followings are like good mail order forms, although they
also provide more room for explaining special needs?
➢ Order letters
➢ Adjustment letters
➢ Inquiry letters
➢ Deposit letters

➢ I'm fine.
➢ I'm alright.
➢ How do you do?
➢ I’m doing fine.

Which of the following should NOT be used while answering the
phone?
➢ Ken speaking
➢ This is Ken

Complete the question tag: They worked for Kaufman's,
➢ Did they?
➢ Haven't they?
➢ Didn't they?
➢ Had they?

Which of the following is the first thing you must consider while
writing a resume?
➢ Defining your objectives
➢ Planning your objectives
➢ Evaluating your objectives
➢ Revising your objectives

➢ Five
➢ Six
➢ Seven
➢ Eight

➢ Provide functions and tasks the applicant can perform
➢ Make your name and professional achievements prominent
➢ Put the most important information first
➢ Place the name and professional objectives at the top

➢ White paper
➢ Buff paper
➢ Gray paper
➢ All of the above

➢ 6
➢ 5
➢ 4
➢ 3

➢ A sense of unshared understanding
➢ The process of attempting to drop information
➢ The activity of conveying information
➢ Replacement of something


➢ Planning
➢ Composing
➢ Editing
➢ Revising

Which of the following consists of four parts: a buffer, reasons
supporting the negative decision, clear, diplomatic statement of the
negative decision and a helpful, friendly, and positive close?
➢ Direct plan
➢ Indirect plan
➢ Business plan
➢ Strategic plan

Which of the following presents the main idea before the supporting
data?
➢ Strategic plan
➢ Indirect plan
➢ Direct plan
➢ Business plan

➢ Decision makers, Implementers, Managers
➢ Decision makers, Advisors, Implementers
➢ Decision makers, Advisors, Lawyers
➢ Advisors, Implementers, Players

Which section of a résumé creates most disagreements among
experts about its relative advantages and disadvantages?
► Skills
► Work experience
► Career objective
► Education

Which of the following should be done when writing recommendation
letters?
► Include only relevant and factual information.
Which one of the following options should be used during business

correspondence?
► Bias-free language
► Clichés

Which one of the following can create immense difference between class
room communication and job communication?
► Age of audience
► Behavior of udience
► Size of audience

Which of the following is generally organized by direct
approach and receives a favorable reaction?
► Routine message
What is the last thing you need to do before you get ready to distribute your
document?
► Designing
► Revising
► Proofreading

Which of the followings are an essential component of employment
process?
► Reflections
► References
► Fractions
► Recommendations
Question No: 83( Marks: 1 ) - Please choose one

► Biased attitude
► You-attitude


A fault in the communication procedure where the meaning of the
message is lost
„in translation‟ from intention to language or from language to
understanding is
called............
► Distortion
► Noise
► Redundancy
► Feedback



► Phantom Readers
► Future Readers
► Complex Readers

► It emphasizes similarities
► It emphasizes advantages
► It emphasizes disadvantages

Which of the following complimentary close is accurate in general
letter writing?
► Sincerely,

analyzed?

► It refers to the associations that are connected to a certain word.

marketing
messages?
► Persuasive
► Positive
► Negative
► Routine



When you are writing a routine message, what kind of approach will be
used?

► Direct request

kind of
communication?
► official communication
► officer communication
► administrator communication
► manager communication

► Letter of claim

► Oral medium
► Written medium

► When you born?

► couple of days
► last week
► a month ago


language and
familiar language?
► Clarity
► Correctness
► Concreteness
► Conciseness

Letters are usually just one page and consist of three sections ----------
-----

speeches and
presentations?
► Dress
► Time
► Appearance
► Microphone

► Memorandums
► Letters
► Informal speech
► Proposals



in mind about
your audience?

Which of the following can be defined as follows
“It is not merely politeness with mechanical insertion of „please‟ and
„thank you‟, rather it is politeness that grows out of respect and
concern for others.”
► Clarity
► Courtesy
► Consideration
► Credibility



analyzed?

in mind about
your audience?

establishes a contractual relationship between you and the
organization or person offering you the position?
► Inquiry letter
► Transmittaltter



Which of the following suggests „Implication of a word or a
suggestion separate
from the usual definition‟?
► Denotation
► Connotation
► Implementation
► Abstraction

organization?
► Letter
► Memo
► Proposal
► Report

Which of the following is the primary vehicle for communication
within an
organization?
► Letter
► Report
► Memorandum
► Proposal

► When you born?

feedback, but
you do need speed?
► Written massage
► Oral massage

Which of the following suggests the following statement?
"First group the ideas and then put them in sequence."

improve the
readability of a document?
► Short words
► Content words
► Structure words
► Practical words

individuals?
► Letter
► Memorandum
► Manuscript
Which of the following can be defined as "the words one chooses to
state one‟s
message, say much more than their dictionary definitions".
► Semantics
► Phonetics
► Synonyms
► Phonemes


„There are only four rules of our company and every employee is
bound to follow
these rules.‟
► Follow the rules.

► Textual clarity

organization?
► Letter
► Memo
► Proposal
► Report

Select the statement about the communication process that is NOT
true.
► Your performance in business will not be judged by your communication
ability.

Biased language that might offend the audience is based on --------------
-
► None of them

Why important observations, suggestions, or objections should be
written?


► Customer
► Manager
► Director
► Chairman

principle has
been applied?
► Completeness
► Correctness
► Conciseness
► Concreteness

your message?
► Feedback
► Encoding
► Transmission
► Decoding

have done the job
MIDTERM SOLVED MCQS
ENG201
Question No: 1 (Marks: 1 ) - Please choose one
Which of the following suggests ‘Implication of a word or a suggestion separate from the usual
definition’?
►Denotation
►Connotation
►Implementation
►Abstraction
Question No: 2 (Marks: 1) - Please choose one
Acknowledgment responses from audiences are like ---------- --.
► Nods
► Frowns
► None of above
Question No: 3 (Marks: 1 ) - Please choose one
Which of the following is most unequivocally an advantage of written (as opposed to

oral) communication?
► Concreteness and permanence
► Opportunity for feedback
► Susceptibility to duplication
► None of above
The problem that occurs during the editing phase of a document is called--------------
► Functional problem
► Organizational problem
► Both a and b
► None of above

favorable reaction?
►Business message
►Bad news message
►Good news message
►Routine message
If a supervisor in the sales department requests the help of the Personnel Director in a
complex disciplinary matter, communication flow is said to be:
► Vertical
► Lateral
► Horizontal
► None of above

►Phantom Readers
►Future Readers
►Complex Readers
►Technical Readers
How
many aspects does Accuracy have?
►6
►5
►4
►3
►The introduction of a report
►A variety of components
►Introduction, body, and a close
►Only the body of the report

What
is the last thing you need to do before you get ready to distribute your document?
►Designing
►Revising
►Proofreading
►All of the above
When an email message is sent from the production supervisor to the customer who purchased the
end product, this would be considered:
► external–operational communication
► internal-operational communication
► Personal communication
Choose the right option.
Buffer of a bad news should be ----- --.
► Positive
► Explanatory
► Neutral
► None of these
Which of the following is not used in external business communication?
►Enquiries letter
►Curriculum Vitae
►Memo
►Complaint letter
Choose the correct option.
To decode a message is to:
►reject a message
►translate ideas into code
►evaluate a message
►interpret a message
Which type of Visual aid is the most difficult to execute effectively?
►Graphics
►Projections
►Handouts
►Film and video

Which one of the following can create immense difference between class room communication
and job communication?
►Age of audience
►Behavior of audience
►Size of audience
►None of the above
Select the correct form for writing dates in business correspondence
► 03/22/02
► 22 March, 2002
► June 3rd, 2004
► August 22, 2003
Question No: 18 ( Marks: 1 ) - Please choose
one To whom usually good will letters are
written?
►Customer
►Manager
►Director
►Chairman
Which of the following factors enables you to evaluate the effectiveness of your message?
►Feedback
►Encoding
►Transmission
►Decoding
Which of the followings are real but unnamed
readers?
►Phantom Readers
►Future Readers
►Complex Readers
►Technical Readers
MIDTERM EXAMINATION
ENG201- Business and Technical English Writing





While writing persuasive messages which four things should be kept in mind about
your audience?


► Customer
► Manager
► Director
► Chairman

Which type of letter not only conveys information, but also establishes a
contractual relationship between you and the organization or person offering you
the position?

► Inquiry letter




► Five
► Six
► Seven page44
► Eight
Which of the following suggests „Implication of a word or a suggestion separate
from the usual definition‟?
► Denotation
► Connotation
► Implementation
► Abstraction

► Letter
► Memo
► Proposal
► Report

Which of the following is the primary vehicle for communication within an
organization?
► Letter
► Report
► Memorandum
► Proposal

Which phrase should be used while making a presentation ?


► When you born?

Which of the following is best when you don‟t need immediate feedback, but
you do need speed?
► Written massage
► Oral massage

Question No: 17 ( Marks: 2 )

What are the basic strategies for writing bad-News Messages?

Define the term „Stylistic Accuracy‟.

What are the elements of business letters?
Describe briefly „structural, stylistic and contextual clarity.

A customer had purchased a costly watch from your store. He returned it after a
month complaining that it had developed a defect. He claimed repairs under your six-
month guarantee. He did not tell you that he had dropped it accidentally. Write him a
letter of adjustment saying that he would be charged for repairs and service because
your guarantee did not cover accidental breakage.
ASSALAM O ALAIKUM
All Dears fellows
ALL IN ONE Eng201 Final term PAPERS & MCQz
FINALTERM EXAMINATION
Spring 2010
ENG201- Business and Technical English Writing (Session -1)
Which of the following you consider while making the framework of your table?
► How to order the rows and columns

► How to align entries in the columns
► Where to place special notes
► All of them
In which of the following bars are replaced by drawings that represent the
thing described?
► Bar graphs
► Line Graphs
► Pictographs
► Photographs
Complete the question tag: they worked for Kaufman's,
► Did they?
► Haven't they?
► Didn't they?
►Had they ?
Biased language that might offend the audience is based on ---------------

► None of them

► It refers tothe associations that areconnectedtoacertain word.
Solicited and unsolicited
How can we increase the audience’s ability to absorb and remember

information from a purely practical standpoint?
► Audience attention
► Presentation
► Speech
► The visual aids
"I am currently studying veterinary medicine, and I am working part-time at

an animal clinic." This statement in the introduction of the speech could best be described
as:
► Gaining attention
► Revealing the topic
► Establishing credibility
► Bragging
What is meant by task-facilitating roles?
► Suggestingdecision-makingproceduresthatwillmovethe group
towards the goal
► Drawing out other members by showing verbal support
► Offering to yield on a point in the interest of reaching mutually acceptable decision
► Drawing out other members by showing verbal and non verbal support, praise
or agreement
Choose the correct sentence.
► You may not enter Mr. Harris office without his permission.
► You may not enter Mr. Harrises office without his permission.
► You may not enter Mr. Harrises' office without his permission.
► You may notenter Mr. Harris's office without his
permission.
Choose the sentence with the correct punctuation.
► We ask, therefore; that you keep this matter confidential.

► We ask, therefore, that you keep this matter confidential.
► We ask; therefore, that you keep this matter confidential.
► We ask: therefore, that you keep this matter confidential.
► The order was requested six weeks ago, therefore I expected the shipment to arrive by
now.
► The order was requested six weeks ago, therefore, I expected the shipment
to arrive by now.
► The order was requested six weeks ago: therefore, I expected the shipment
to arrive by now.
► The orderwas requested sixweeks ago; therefore, I expected the
shipment to arrive bynow.
► The American flag has three colors: namely, red, white, and blue.
► The American flag has three colors, namely; red, white, and blue.
► The American flag has three colors; namely, red, white, and blue.
► The American flag has three colors namely, red, white, and blue.
What is meant by intended reader?
► Simple reader
► Complex reader
► A member of a targetaudience
► Unplanned reader
The act of considering or examining something in order to judge its value
shows:
► Credibility
► Evaluation
► Conciseness
► All of them
Which method is a bottom-up or generative approach to research?
► Pattern method
► Hypothesis method
► Inductive method
► Deductive method
What are the best persuasive messages closely connected to?

► The positive aspects of your message
► The desires and interests of the audience

A good business letter is simple and straightforward without being harsh or --

--------.
► patriotic
► paternal
► patronizing
► panoramic
► Graphics
► Projections
► Handouts
► Film and video
Feasibility reports are
used:
► To analyze problems and predict practical alternatives

► To control problems, sell products and services
► To monitor and control production, sales, shipping, etc.
► To solve problems and supply facts
What is the typical sequence of interviews?
► Screening stage and final stage.

► Screening stage, selection stage, and final stage.
► Selection stage and final stage.
► There is no typical sequence ofinterviews.
Why Proposals are written?

Ans: Proposals:
In a proposal, identify a specific problem and state how you will solve
that problem. Most organizations rely on successful proposal writing for
their continued existence. You will most likely spend a major part of
your professional life writing proposals.
What are the characteristics of a good interviewer?
Ans:
Asking yourself the following questions will help you prepare for
interviews:
What are your respective roles?
What does this person expect from you?
Is it to your advantage to confirm those expectations?

will you be more likely to accomplish your objective by being friendly
and open or by conveying an impression of professional detachment?
If you’re the interviewer, responsibility for planning the session falls on you. On
the simplest level, your job is to schedule the interview and see that it’s held in a
comfortable and convenient location.
Good interviewers are good at collecting information, listening, and probing,

so should develop set of interview questions and decide on their sequence
What is the problem with a double negative in a sentence? Answer:
Use only one negative word to express a negative idea. In English, using two
negative words to express one negative idea creates a positive rather than a
negative interpretation.
How do Visual Aids support your arguments?
Answer:
Use your visual aids to maintain and revive audience interest. Visual aids,
especially those involving color and movement, are much better at getting back
the audience’s attention than any words you may have for them. Keep going, and
things usually get better. Things usually get better, and your audience will silently
be wishing you success.
What is Analogy?
Definition
An analogy is a comparison of certain similarities between things which
are otherwise unlike.
Discussion
In education, teachers commonly use analogies to introduce

something new to students. They compare the new material to
something the students already know and understand.
Example
Here is an example of an analogy:
• A Street light is like a star. Both provide light at night, both are in
predictable locations, both are overhead, and both serve no function
in the daytime.
What are the general rules for capitalizing letters? Answer:
Rules for Capitalizing Multiple-Word Titles and Proper Names Unless you
are following a documentation style that specifies otherwise, observe the
following rules for capitalizing multiple word titles and proper nouns. Capitalize
all nouns, pronouns, verbs, adjectives, adverbs, and subordinating conjunctions.
Capitalize any word, regardless of the part of speech, if it is the first or last word
of the title or subtitle or a proper name or if it follows a punctuation mark
indicating a break in the title.

What is coherence and why is it important?
Ans:
Coherence underlies a variety of physical phenomena, such as interference and

diffraction. Coherence is also responsible for many of the remarkable properties
of laser radiation; laser light is coherent, which is to say that the light waves from
a laser are all in phase.
Differentiate between Graphic visual aids and Text visuals.
Ans:
Two types of visual aids are used to supplement speeches and presentations Text
visuals consist of words and help the audience follow the flow of ideas. Because
text visuals are simplified outlines of your presentation, you can use them to
summarize and preview the message and to signal major shifts in thought.
On the other hand, graphic visual aids illustrate the main points they help the
audience grasp numerical data and other information that would be hard to follow
if presented orally.
Write down the five purposes of using Colons. Ans:
Colons:
Use colons for the following purposes:

• To introduce and emphasize lists, quotations and explanations and certain
appositional elements (see Layout)
• To express ratios
• To separate numbers signifying different nouns, such as in separating units of
• Time or elements in a bibliographic citation
• To separate titles from subtitles
Spring 2009
ENG201- Business and Technical English Writing (Session - 2) Time:
120 min
Marks: 75
► capital
► enterprise
► project
► venture

In which of the following bars are replaced by drawings that represent the thing
described?
► Bar graphs
► Line Graphs
► Pictographs
► Photographs
► Strategic plan
► Indirect plan
► Direct plan
► Business plan
Question No: 4 ( Marks: 1 ) - Please choose one Which

question is used to ask about residential status?

Which question asks for advice?
► What would you like to know?

► What should I do with my plastic bottles?
► I'm afraid I don't know where the entrance is.
► May I help you in any way?
Question No: 6 ( Marks: 1 ) - Please choose one Why

style guides are widely used in organizations?
► To achieve a uniform document

► To achieve consistency of style
► To achieve good results
► Both i & ii

of the following can be defined as follows
“It is not merely politeness with mechanical insertion of ‘please’ and ‘thank you’, rather it is
► Clarity
► Courtesy
► Consideration
► Credibility
Where we use proper tone from the beginning in a reasonable and understandable way?
► Neutral news message


Which of the following composition process is used in general and specific purpose while
developing profile?
► Composing business message

► Defining objectives
► Planning business message
Something that stands for or represents something else, especially an object

representing an abstraction is called:
► Pagination
► Symbol
► Equation
► Acronyms

► Your award is richly-deserved.
► Your award is richly deserved.
► Your award is richly, deserved.
► Your award is richly; deserved.
Which word in the following sentence should contain an apostrophe? Phillipa

cannot go to her friends party because her parents have no cars.
► can’not
► parents’
► friend’s
► car’s

► The tomatoes whom grow in her garden are unlike those you buy in a store.
► The tomatoes who grow in her garden are unlike those you buy in a store.
► The tomatoes that grow in her garden are unlike those you buy in a store.
► The tomatoes which grow in her garden are unlike those you buy in a
store.
Identify the correct subjects and verbs. The subjects are in bold and the verbs are
underlined.
► In the newspaper, an interesting articleappeared.

► In the newspaper, an interesting article appeared.
► I have been to San Francisco, California, Reno, Nevada, and Seattle,

Washington.
► I have been to San Francisco California; Reno Nevada; and Seattle Washington.
► I have been to San Francisco, California; Reno, Nevada; and Seattle,
Washington.
► I have been to San Francisco California, Reno Nevada, and
Seattle Washington.

► Clothes are often made from synthetic material; for instance, rayon.
► Clothes are often made from synthetic material, for instance, rayon.
► Clothes are often made from synthetic material, for instance: rayon.
► Clothes are often made from synthetic material, for instance; rayon.

► The elections will be held on the first Tuesday, of November, 2008.
► The elections will be held, on the first Tuesday of November 2008.
► The elections will be held on the first Tuesday of November, 2008.
► The elections will beheld on the first Tuesday of November 2008.

► I am asking if you would like to rollerblade together tomorrow?
► I am asking "if you would like to rollerblade together tomorrow"?
► I am asking "if you would like to rollerblade together tomorrow."
► I am asking if you would like to rollerblade together tomorrow.

► Jan asked? "What did Joe mean when he said, 'I will see you later.'"
► Jan asked, "What did Joe mean when he said, 'I will see you later?'"
► Jan asked, "What did Joe mean when he said, 'I will see you later'?"
► Jan asked, "What did Joe mean when he said, 'I will see you later'"?
Which of the following report is often used when sending information to a reader outside
the organization?
► Letter reports
► Business reports
► Formal reports
► Informal reports
► That is a problem who can't be solved without a calculator.

► That is a problem that can't be solved without a calculator.
► That is a problem whom can't be solved without a calculator.
► That is a problem which can't be solved without a calculator.
Which of the following reports represent prefatory parts, text and supplementary parts?
► Formal reports
► Analysis reports
► Progress reports
How many elements are found in general superstructure of reports?

► Three
► Two
► Six
► Five
While practicing your speech you should do all of the following except:
► Finish your speech without stopping to correct errors or to restart

► Practice in a singular setting
► Keep practice sessions brief
► Practice in various settings
Which of the following proposal section is related to researcher‟s investigation?

► Justification of the study
► Research question
► Definition of terms
► Purpose of the study
How many elements are found in conventional superstructure for instructions?

► Three
► Four
► Five
► Two

► You are my friend, however, I cannot afford, to lend you any more money.
► You are my friend, however; I cannot afford to lend you any more money.
► You are my friend: however I cannot afford to lend, you any more money.
► You are my friend; however, I cannot afford to lend you any more
money.
How many categories of role playing are used in meetings?

► Three
► Two
► Four
► Five

How many elements are found in the conventional superstructure of a progress
report?
► Three
► Four
► Five
► Six

What are Proposals?
Answer: In a proposal, identify a specific problem and state how you will solve
that problem. Most organizations rely on successful proposal writing for their
continued existence. You will most likely spend a major part of your professional
life writing proposals
Proposal Structure:
• Front matter
• Body
• Introduction
• Technical approach
• Management requirements
• Work plan
• End matter

What is meant by Organizational
Logic? Answer:
Organizational logic is the single most important issue in writing a report or

article about technology. It is the first thing a person needs to look for when
editing document. The ideas in a report or article should be interrelated--
seamlessly.
They should form a sequence of information that will appear to be predictable or

inevitable to readers. In other words, a topic or an idea should anticipate topics or
ideas that follow it. As I have said before, a document should have no surprises and
no areas of confusion that the readers have to puzzle out for themselves.
Edgar Allan Poe, referring to the writing of short stories, gave some advice to
writers which we can very well borrow for the writing of reports and articles about
high technology. He said that authors should include nothing that does not
advance the topic toward it inevitable end. Any thing else is tangent that readers
will wander down with the writer and become lost together.

Asking yourself the following questions will help you prepare for interviews: What are
your respective roles? What does this person expect from you? Is it to your advantage to
confirm those expectations? will you be more likely to accomplish your objective by being
friendly and open or by conveying an impression of professional detachment? If you‟re the
interviewer, responsibility for planning the session falls on you. On the simplest level, your
job is to schedule the interview and see that it‟s held in a comfortable and convenient
location. Good interviewers are good at collecting information, listening, and probing, so
should develop set of interview questions and decide on their sequence
Interview w structure
Good interviews have an opening, a body, and a close. The opening establishes rapport an
orients the interviewee to the remainder of the session. You might begin by introducing
yourself, asking a few polite questions, and then explaining the
purpose and ground rules of the interview. At this point, you may want to clear the use of
notes or a tape recorder with the interviewee, especially if the subject is complex or if you
plan to quote the interviewee in a written document t such as a business report. The
questions in the body of the interview reflect the nature of your relationship with the
interview.
Write down the structure of Short Formal Report.
Memo The most common format for short informal reports within an organization.
Memos have four headings: To, From, Date and Subject.
Manuscript For a formal approach, manuscripts range from a few pages to several
hundred pages.
Establishing a Basic Structure:
Choice of a structure involves three decisions:

What to say?
Direct or indirect?
Topical or logical organization ?
How can we make analysis report purposeful?
Analysis Reports: The important thing to remember is that no report format is perfect.
Company documentation standards attempt to resolve the issue by prescribing a format
into which all analysis reports are poured. Report design should be flexible enough to meet
a variety of writer purposes and audience needs.
Title page: A title page should be designed with visual order in mind. It should be
balanced from top to bottom and from left to right. It should provide enough information
for readers to be able to tell what the context of the report is and what the report is about.
Abstracts: Abstracts are condensation of entire reports, focusing on the main issues: what
was done, what was found out, and its significance. Abstracts are self- sufficient. The
procedure for many companies is to take the abstract from the analysis report, copy it a
number of times, circulate it to readers, and allow readers to order the full report if they
feel like they need the information .
Table of contents: The table of contents provides an outline of analysis reports for readers
who do not wish to read the entire report or flip through it looking for the section which
contains what they are looking for. It should be made up of headings and subheadings of
the report, word-for-word, with the accompanying page numbers.
List of symbols: This is an optional addition to the front matter of an analysis report.
Include it if you think the readers will need to have symbols defined. The same thing
applies to the inclusion of a glossary.
Introduction: This is the place for the three-part purpose statement introduction. It will
orient readers to the main issue of the report, to the technical issues or specifics which are
important to the report, and to what the report is intended to accomplish.
Discussion: The discussion contains an analysis of the technical issues important to the
report. It supports the main issue to the report by providing evidence and explanations. It
should be subdivided into topics, each with a subheading.
Conclusion: This section presents the results of the analysis, the evaluation of what was
presented in the discussion. Sometimes listing the conclusion is a good way to organize
them. It calls attention to the conclusion individually, but still enables writers to explain
them as is necessary.
Recommendations: Recommendations are optional, not all analysis reports have them.
Those reports that do have recommendations, tell the readers what to do with the
information provided in the report.
Appendix: Usually this would include derivations of equations, tables of raw data, sample
equations, and so forth. But the only way to be certain that what is placed in the
appendix belongs there is to assess it within the context of audience needs
Which phases are involved in decision making of a meeting?

Group decision making
Groups usually reach their decision in a predictable pattern.

The process can be viewed as passing through four phases: Orientation phase Conflict
phase Emergence phase Reinforcement phase In the orientation phase,
group members socialize, establish their roles, and agree on their reason for meeting. In the
conflict phase members begin to discuss their positions on the problem. If group members
have been carefully selected to represent a variety of viewpoints and expertise,
disagreements are a natural part of this phase. At the end of this phase, group members
begin to settle on a single solution to the problem. In the emergence phase members reach a
decision. Those who advocated different solutions put aside their objection, either because
they‟re convinced that the majority solution is better or because they recognize that
arguing is futile.
Finally, in the reinforcement phase, group feeling is rebuilt and the solution is
summarized. Members receive their assignments for carrying out the group's
decision and make arrangements for the following up on these assignments.
Differentiate between Informal and Analytical Assignments.
Analytical Assignments: Why are we having trouble hiring secretaries? Salaries are too
low. What do we pay our secretaries? What do comparable secretaries pay their
secretaries? How important is pay in influencing secretaries‟ job choices?
Why are we having trouble hiring secretaries? • Our location is poor. • The supply of
secretaries is diminishing
Informational Assignments: Studies that emphasize the discovery and reporting of facts may
be factored by sub-topic.
In order of Importance Say you are reviewing five product lines. You might
organize your study in the increasing order of the amount of revenue they generate.
Sequentially If you are studying a process, present your information step by step
- 1, 2, 3,
Chronology When investigating a chain of events, organize the study according to what
happened in January, what happened in February and so on. Spatially If you are
studying a physical object, study it left to right, top to bottom, inside to outside.
Geography If the location is important, factor your study geographically. Categorically If
you are asked to review several distinct aspects of a subject, look at one category at a time,
for example sales, profit, or investment.
What are the purposes of using Colons? Give details. Colons:

Use colons for the following purposes:
appositional
Elements (see Layout)
To set off and emphasize lists–The market for photovoltaic power systems includes
The following items: intrusion alarms, flood monitors, calculators, and telephone call
boxes.
OR
The market for photovoltaic power systems includes the following items:
• Intrusion alarms
• Flood monitors
• Calculators
• Telephone call boxes
To set off and emphasize quotations–
The contract reads: "DL-400 coaxial cable shall be used for all platform instrument
installations at Site 5, unless a specific exception is justified in the approved work
order." Kulik noted: "Even potatoes are probably much better guarded today than
radioactive materials." Phil Williams, and Paul N. Woessner, "The Real Threat of
Nuclear Smuggling,"Scientific American
(Place colons outside quotation marks.)
To set off and emphasize explanations and appositional elements–
In designing the tachometer, the team first posed a question: What operations are needed
on the input signal in order to generate the desired output?
To express ratios–
• The ratio of drag torque to bearing friction torque cannot exceed3:1.

• The anti-GAP 43, anti-MAP 2, and anti-synaptophys in antibodies were diluted1:1000,
1:300, and 1:100, respectively, in phosphate-buffered saline containing10% bovine serum
albumin. Andreas Schwarz et al., "A Regulatory Role for Sphingolipids in Neuronal
Growth," Journal of Chemical Biology
To separate units of time–
• The main thruster engines ignited at 7:05 a.m. EDT.

• Thu Mar 16 03:21:44 1995
• To separate elements in a citation (in certain documentation styles)
• E. F. Lyon, "Airport Surface Traffic Automation," Lincoln Laboratory Journal 4:151
(1991).
Suppose you are a Market Surveyor, you were asked by your Manager to evaluate the
feasibility of opening a restaurant in Wapda Town community. Write a short memo report
in response to the given task
What is the difference between Feasibility Report and Proposal? Define value
chain management and what is goal of value chain management. Discuss 10 medium
of advertising.
Define retailing?
Discuss distribution mix and party involve in distribution.
Define communication and how it occurs in management?
Discuss product lay out and it process?
Mega Collection of ENG201
Which of the following is unsurpassed in its ability to depict the composition
of a whole?
► Pie Charts
► Flow Charts
► Organizational Charts
► Schedule Charts

Which of the following accurately convey the actual appearance of things?
► Graphs
► Diagrams
► Charts
► Tables
Which of the following are functional units that revolve around a single
thought?
► Paragraphs
► Passages
► Fragments
► Documents
► Letter of claim
Which is the most polite expression?
► Can I help you?

► Could I help you?
► May I help you?
► Should I help you?

Which signature is the most formal?
► Love,
► Yours faithfully,
► Best wishes,
► Best regards,
How many punctuation styles are usually used in business communication?
► One
► Two
► Three
► Four

Which of the following composition process is used in general and specific
purpose while developing profile?


Feeling nervous leads speakers to:
► Improperly evaluate themselves

► Forget their speech
► Eliminate their anxiety
► Exaggerate their anxiety.

"I
am currently studying veterinary medicine, and I am working part-time at an animal
clinic." This statement in the introduction of the speech could best be described as:
► Bragging
What type of questions is used in both factual information and underlying feelings?
► Multiple questions
► Objective questions
► Subjective questions
► Open-ended questions
AIDS stands for:
► Attention Immunodeficiency Syndrome

► Acquired Implement System
► Acquired Immunodeficiency Syndrome
► Attention Implement System

► A friendly-little dog is all I need for company.

► A friendly little dogisall I need for company.
► A friendly, little dog is all I need for company.
► A friendly; little dog is all I need for company.
► The actresses costumes looked beautiful on them.

► The actresse's costumes looked beautiful on them.
► The actresses' costumes looked beautiful on them.
► The actress' costumes looked beautiful on them.
Choose the sentence with the correct comma placement.
► We will grant you immunity, if you decidetocooperate with us.

► We will grant you immunity, if you decide, to cooperate with us.
► We will grant you immunity if you decide, to cooperate with us.
► We will grant you immunity if you decide to cooperate with us.
Which of the following punctuation refers to explain some points within the
sentence?
► Dash
► Colon
► Semicolon
► Ellipsis
► I need a few items at the store clothespins, a bottle opener, and napkins.
► I needa few items at the store; clothespins, a bottle opener, and
napkins.
► I need a few items at the store: clothespins, a bottle opener, and napkins.
► I need a few items at the store, clothespins, a bottle opener, and napkins.
► Clothesareoften made fromsynthetic material, for instance:
rayon.

Identify the correct subjects and verbs. The subjects are in bold and the verbs are
underlined.
► The insurance agent gave her sound advice.

► Please contact me, if you have any questions.

► If you have any questions, please contact me.
► Please contact me if you have any questions.
► If you have any questions; please contact me.
► Wherever we go people recognize us.

► Wherever we go, "people" recognize us.
► Wherever we go; people recognizeus.
► Wherever we go, people recognize us.
Software functional specs usually contain:
► Assumptions, resources
► Cost target, Maintenance
► A & b - correct
► Orientation specs and Functional specs

► "Your right to be concerned" said one veterinarian. "I would like to take a look at
your dog."
► "Your right to be concerned, said one veterinarian, "I would like to take a look at
your dog."
► "You're right to be concerned" said one veterinarian. "I would like to take alook at
your dog."
► "You're right tobe concerned," said oneveterinarian. "I would like to
take a look at yourdog."
The act of considering or examining something in order to judge its value shows:
► Credibility
► Evaluation
► Conciseness
► All of them
Which of the following mechanics are used to shorten phrases in order to save
space or to avoid awkward repetition of phrases?
► Abbreviations
► Capitalizations
► Acronyms
Which of the following mechanics is used to denote a number of things on a
list one by one?
► Symbols
► Equations
► Acronyms
► Enumeration

The Introduction of a report answers:
► Proposal
► Facts of report
► Conclusions and Recommendations
► Reader questions
Which one of the following is an example of a progress report?
► Bid to write training manuals for a health care corporation.
► Presentation of the policies and procedures required by a health care

corporation.
► .Report on research done to ascertain whether online multimedia training for
health care professionals is a viable option.
► Summary oftheend-of-year-onestatusofatwo-year projectto develop
multimedia-basedtrainingmodulesforhealthcareprofessionals.

What are Analytical assignments?
Analytical assignments:
These assignments are written to analyze any problems such as why a company is
having problems in hiring secretaries, low wage, location of office etc.
What is the disadvantage of close-ended questions?
Answer:
The close-ended questions require yes or no answers. Questioner does not receive full
response but just a short response.
Elaborate a few sources of Writer’s Block.
Answer:
Few sources are lack of information, lack of confidence, not having a well defined objective.
Explain the term Budget Statement.
Answer:
Budget statement is a table that lists how much money will be spent and collected.
How can visual aids be helpful in oral presentation?
Answer:
Visual aids help in delivering the speeches and to accommodate audience‟s questions and
help audiences in understanding the purpose of the presentation.

Describe how an organization produces formal reports.
Answer:
Formal reports usually include:
Research work,
Collecting
ideas, Visual
aids,
Writing the
material And
formatting
How Fog Index should be used? Explain with examples.
Answer:
This is a simple formula aimed at locating the audience on a grade scale which is supposedly based on
their reading abilities. • Select a part of the text which is approximately 100 words long, to the nearest
period. Introductions, leads, and conclusions usually exhibit slightly different communication techniques
which will skew the accuracy of this test. • Count the number of sentences in the selected text. •
Determine the average length of sentences by dividing the number of words in the text by the number of
sentences. • Count the number of words which have three or more syllables. But do not count words
which are capitalized, words which have three syllables because prefixes or suffixes have been added, or
words which are combinations of one- or two-syllable words. • Add the number for the average
sentence length to the number of three-syllable words in the text. • Multiply this sum by .04. • The
result is the Fog Index. If you place it on a scale of 1-20, you will be able to have the approximate reading
level required to understand the text.
What are the Functions and Contents of a Progress
Report? To report your progress on any specific work or
project.
To report your progress on all activities whole year and by the end of year.
Answer:
Progress reports are prepared in two types of situations. In the first, you tell your readers
about your progress on one particular project. As a geologist employed by an engineering
consulting firm, Lee must do this. His employer has assigned him to study the site that a
large city would like to use for a civic center and large office building. The city is worried
that the site might not be geologically suited for such construction. Every two weeks, Lee
must submit a progress report to his supervisor and to the city engineer. Lee‟s supervisor
uses the progress report to be sure that Lee is conducting the study in a rapid and
technically sound manner. The city engineer uses the report to see that Lee‟s study is
proceeding according to the tight schedule planned for it. She also uses it to look for
preliminary indications
about the likely outcome of the study. Other work could be speeded up or halted as a result
of these preliminary findings. In the second type of situation, you prepare progress reports
that tell about your work on all your projects. Many employers require their workers to
report on their activities at regular intervals all year round, year in and year out.
Jacqueline is a person who must write such progress reports (often called periodic reports).
She works in the research division of a large manufacturer of consumer products, where
she manages a department that is responsible for improving the formulas for the
company‟s laundry detergents—making them clean and smell better, making them less
expensive to manufacture, and making them safer for the environment. At any one time,
Jacqueline‟s staff is working on between ten and twenty different projects.
How can we overcome common writing problems in business communication?

Answer:
Writer’s Block:
Writer‟s block is what we call the experience of getting stuck while writing. Although the
results are the same, there are many sources of writer‟s block: lack of information, lack of
a well defined purpose, poor knowledge of the audience, lack of confidence.
Lack of Information:
If it is the result of poor research, then you will have to stop writing and do more
information gathering. If you find yourself doing this often, you might correctly guess
that you have a problem in defining your communication purpose.
Lack of a Well-Defined Purpose:
A poorly defined purpose of your communication will inevitably make writing more
difficult, and may block it altogether. Sometimes you will experience this as a lack of
information; often you will notice it as paragraphs, sections, or entire reports or papers
that shift topic in the middle. For any case of poorly defined purpose, the solution is the
same. Develop a three-part purpose statement for the communication, and develop an
outline of topics sentences based on the purpose statements.
Poorly Analyzed Audience:
Audience analysis that is performed poorly or not at all can be the source of writer‟s
block. At such times you find yourself staring at the video display screen wondering who
is going to read your report and what on earth they want from it.
Lack of Confidence:
A lack of confidence in your abilities as a writer is a common source of writer‟s block,
and it is usually self-fulfilling. If you do not think you can communicate effectively, you
will not be able to practice your systematic approaches of writing problems is the solution
to this problem.
Organizational Problems:
Organizational problems are discovered during the editing phase. Finding and fixing these
problems is what makes editing important. If they are not fixed, readers experience
organization problems as complete breakdowns in communication.
Punctuation Problems:
Accurate punctuation does not ensure accurate communication, but accurate
communication is tremendously enhanced by accurate punctuation. Take the
following punctuation test, without first looking at the correct version which
follows, to see how well you know punctuation. The test focuses on the most
common punctuation problems in technical writing.
► I wanted a cup of coffee not a glass of milk.

► I wanted a cup of coffee: not a glass of milk.
► I wanted a cup of coffee, not a glass of milk.
► I wanted a cup of coffee; not a glass of milk.
► One-third of the eligible population tend not to vote in national elections.

► One-third of the eligible population are tending not to vote in national
elections.
► One-third of the eligible population have tended not to vote in national
elections.
► One-third ofthe eligible population tendsnottovote in national elections.
Which one of the following component is not a part of planning written

message?
► Developing the main idea

► Construct an outline
► Estimate the appropriate length
► Handle AUDIEnce’s QUEstions effectively

Which one of the following questions that produce specific information, save
time, requires less effort to answer, and eliminate bias and prejudice in
answers?
► Close-ended questions
AIDS stands for:

Which of the following messages aim to influence audiences who are inclined to
resist, so they depend heavily on strategic planning?
► Considerate messages
► Courteous messages
► Informative messages
► Persuasive messages
Which form is correct in most situations?

► Could you help me?
► Help me?
► Excuse me; I was wondering if you could possibly help me?
► I need help.
► He is a happily-married man.
► He is a happily married man.
► He is a happily, married man.
► He is a happily; married man
I
n the following sentence, which word is there a missing apostrophe?
My parents and their friends often visit each others houses.
► House’s
► Parent's
► Other’s
► Friend’s
What punctuation mark should complete the following sentence?
John was angry and shouted at his son, “Go to your room now!
► Question mark
► Full stop
► Speech mark
► Comma
Which of the following proposal section refers to discussion of results?
► Conclusion
► Budget
► Procedure
Which of the following speech offers a verbal explanation of a complex
process?
► Explanatory speech
► Instructional speech
► Demonstration speech
► Oral briefing
is a matter of grouping or clustering ideas clearly.
► Visualization
► Simplification
► Effective organization
► Word choice
Which of the following would be unethical to use in a persuasive message?
► Consideration of audience needs

► The "you" attitude
► Manipulation
► Persuasion
► Carl worried about the hurricane; buttriedto stay calmand help his
family.
► Carl worried about the hurricane; but tried to stay calm, and help his family.
► Carl worried about the hurricane but tried to stay calm and help his family.
► Carl worried about the hurricane but tried to stay calm, and help his family.
► You are I am sure, telling the truth.

► You are I am sure telling, the truth.
► You are, I am sure, telling the truth.
► You are, I am sure telling the truth.
► Clothes are often made from synthetic material, for instance:
rayon.
► couple of days
► last week
► a month ago


► Phantom Readers, Future Readers, ComplexReaders
Which of the following aspect represents a series of events that tells the reader
what happened?
► Description
► Analysis
► Narration
► Improved version
Which of the following feature should be placed either immediately before or immediately
after the noun?
► Adverb modifiers
► Dependent clause
► None of them
► Modifiers of noun

► I am asking if you would like to rollerblade
together tomorrow.
Refrence
Since it is you doing the talking you do not need to quote yourself. You are making a statement and not asking a question, so the
question mark is not necessary, just a period. If you were to say, "Would you like to rollerblade together tomorrow?"; without the 'I
am asking' then it becomes a question. The fact that you omitted the period in the last statement could be cited as an error.
What is meant by attitudes?
► Judgments of right and wrong

► Observable actions
► Statements of approval or disapproval
► Statements of truth
Which of the following element refers to brief overview of report’s most
important point?
► Synopsis
► Executive Summary
► Contents
► Bibliography
What should be the purpose of visual aids?
► To make the document interesting
► To provide information
► To simplify the data
document?
► Designing
► Revising
► Proofreading
Which one of the following should be placed either immediately before or after
the noun?
► Misplaced Modifiers
► Modifiers of Nouns
► Adverb Modifiers
► Dangling Modifiers
( Marks: 2 )
What is the difference between Alphanumeric and Decimal System?
Enumeration:
Of the two general enumeration systems widely used, the numerical system is clearer
than the alphanumerical system. In the numerical system, the reader can always locate
his or her place in the document from the single decimal number.
( Marks: 2 )
Define the term “Pagination”.

Pagination:
Number the front matter in italic lowercase roman numerals (i, ii, iii, iv, and so on).
Normally, number the pages in the body of the document with Arabic numerals, starting
with page 1. Numbers sequentially through page n at the end of the text, including all back
matter.
( Marks: 2 )
Define the term Syllable.
A syllable is a basic unit of written and spoken language. It is a unit consisting of

uninterrupted sound that can be used to make up words.
For example, the word hotel has two syllables: ho and tel. (
Marks: 3 )
What do you know about Hardware Functional Specifications?

Answer:
Hardware functional specifications as a rule contain the following:
• FUNctional description • ConFIGURAtion specification • Electrical description •
Physical characteristics • Standards • Environmental reqUIREMENts • Diagnostic
REQUIREMENTS • Power REQUIREMENTS • Cost target • Maintenance cost target •
ResoURCe REQUirements •
Documentation • Risks
( Marks: 3 )
Why do we use
Semicolons? Answer:
Semicolons:
• Use semicolons to join two independent clauses or to separate parts of a sentence that have
commas in them.
• To Join Two Independent Clauses
• The system has three beam launchers; two are in the two-tube combiner, and one is in the
OP receiver.
• To Separate Sentence Elements with Commas Italicize titles of journals, books, newsletters,
and manuals; letters, words, terms, and equation symbols; foreign words; and names of
specific vessels.
( Marks: 3 )
Explain „Title fly and Title Page‟.

Answer:
Title fly and Title Page: The title fly is a plane sheet with only the title of the report on it. The
title report includes four blocks of information: The title of the report The name, title and address of
the person that authorized the report The name, title and address of the person that prepared the
report The date on which the report was submitted.
How Formal Speeches and Presentations can be developed?

Answer:
Developing formal speeches and presentations:

Developing a major speech or presentation is much like writing a formal report, with one
unique to an oral communication channel. This is both an opportunity and a challenge.
The opportunity lies in the interaction that‟s possible between you and the audience.
What is Conventional Superstructure for Instructions and why is it important in Technical
English?
Answer:
Conventional Superstructure for Instructions

The conventional superstructure for instructions contains five elements •
Introduction
• Description of the equipment (if the instructions are for running a piece of equipment)
• Theory of operations
• Lists of material and equipment
• Guide to trouble shooting
The simplest instructions contain only directions.
Most complex instructions contain some or all of the other five elements, the selection
depending upon the aims of the writer and the needs of the readers. Many instructions
also contain elements found in longer communications such as reports and proposals.
Among these elements are cover, title page, table of contents, appendixes, list of
references, glossary, list of symbols and index.
Because these elements are not particular to instructions,
( Marks: 10 )
Is poorly organized structure basic drawback in writing problem? Do you

agree?
Answer:
Organization is the structural framework for constructing a piece of writing. It is the

logical progression and completeness of ideas in a text. Organization is important to
effective writing because it provides readers with a framework to help them fulfill their
expectations for the text. A well-organized piece of writing supports readers by making it
easy for them to follow, while a poorly organized piece leads readers through a maze of
confusion and confounded expectations.
( Marks: 10 )
Write a detailed note on Delivering the Speech. Answer:
Delivering the speech:

When its time to deliver the speech, you may feel a bit of stage fright.
Most people do even professional actors. A good way to overcome your fears is to rehearse until you’re
thoroughly familiar with your material. Communication professionals have suggested other tips, which we will
now go over: Prepare more material than necessary. Extra knowledge, combined with a genuine interest in the
topic, will boost your confidence. Think positively about your audience, yourself, and what you have to say. See
yourself as polished and professional, and your audience will too. Be realistic about stage fright. After all, even
experienced speakers admit that they feel butterflies before the y address an audience. Tell yourself you’re
ready. Use the few minutes while you’re arranging your materials, before you actually begin speaking, to tell
yourself you’re on and you’re ready. Before you begin speaking, take a few deep breaths. It will help you calm
down and improve your delivery. Have your first sentence memorized. Having your opening on the tip of your
tongue helps you get started, and everything else starts falling into place. If your throat is dry, drink some water.
Tension often causes your mouth to become dry. It is best to have a few sips of water before you begin.
ENG201- Business and Technical English
Writing May 09,2011
Latest Solved subjective from Midterm
Papers
Lectures 1- Latest
22 subjectives
Eng201- Subjective questions
MIDTERM EXAMINATION
Spring 2010
(Session - 3)

Describe briefly Storyteller‟s
tour.
Answer: Page 49
Storytellers on Tour
Have students practice retelling folktales in their classroom. When students feel confident,
teams of three or four students at a time can then take their tales to other classes for a
storytelling concert. If older students are sent to the younger grades, ask the younger
grades to thank the storytellers with drawings inspired by their stories
http://www.storyarts.org/lessonplans/lessonideas/ind
ex.html Question No: 12 ( Marks: 2 )

What do you know about „Adjustment
Requests‟? Answer: Page 72
.
Which format one should perceive while writing a report?
Answer: Page 78
Responsive format, style and organization: Before you write
decide: Whether to use a letter, memo, or manuscript format
Whether to group your ideas one way or
another. Whether to employ or an informal
style.
When making decisions about the format, style, organization of a report, consider its
• Origin
• Subject
• Timing
• Distribution
• Purpose
• Probable reception
What are Functional Words and which function they perform?
Answer: Page 56
Functional words include:
Conjunctions
Prepositions
Articles
Pronouns
Functional words express relationships among content words.

What is coherence and why is it important?
Answer: Page 37
In a coherent sentence the words are arranged so that the ideas clearly express the intended
meaning. Place the correct modifier as close as possible to word it is supposed to modify. In the
examples which follow, notice that „unclear‟ sentence conveys the wrong meaning.
Example: Unclear
Being an excellent lawyer, I am sure that you can

surely help us. Clear
Being an excellent lawyer, you can surely help us.
Question No: 16 (Marks: 5 )

What is the difference between Formal and Informal letter?
Answer: Page 41
Formal Writing
Formal writing is often associated with scholarly writing.
Examples
Doctoral dissertations, scholarly articles, top-level government agreements etc

The style unconventional, usually impersonal, and contains long and involved sentences.
Informal Writing
This style of writing is more characteristic in business
writing. An example is the communications via E-mail,
memos etc.
Write down the techniques that are used to get the reader's attention or interest.
Answer: Page 53
The Letter begins with questions to catch the reader‟s attention. The letter leads up to the main
point by arousing the reader‟s interest. This section gives the reader a motive for complying with
the request. The letter closes with an appeal.
MIDTERM EXAMINATION
Spring 2010
ENG201- Business and Technical English Writing (Session - 4)
What are the characteristics of a well organized message?
Answer: Page 51
The subject and purpose are clear. All information is related to the subject and purpose. The ideas
are grouped and presented in a logical way. All necessary information is included.
Well organized messages are efficient
they only contain relevant information, so the audience does not waste time
with superfluous information
Have you ever heard the term Persuasive massage? Define it.
Answer: Page 76
The persuasive message influences the audience by informing them and aiding their
understanding. Persuasive messages aim to influence audiences who are inclined to resist, so
they depend heavily on strategic planning
Question No: 13 (Marks: 3

) What is AIDA?
Answer: Page 76
AIDA is a plan and it is the specialized version of
persuasion It has four phases:
1. Attention
2. Interest
3. Desire
4. Action
What is a business letter? Enlist at least three types of business letter.
Answer: Page 63
Business letters are commonly either full-block formatted,
with every line starting at the left margin and usually a business letterhead at the top of the page, or
modified-block formatted, with the heading and the closing aligned at the center of the
page.
Types of Letters: The following are some of the most common types of letters written by people in
technical fields.
• Job application letters
• Acceptance letters
• Transmittal letters
• Inquiry letters
• Technical-information letters
• Letters of recommendation
Give the guidelines for ‘Positive Close in a bad news message’? Answer:
Page 75
Following are the Guideline for positive Close
1. Don’t refer to or repeat the bad news.
2. Don’t apologize for the decision or reveal any doubt that the reasons will be accepted.
3. Don’t urge additional communication
4. Don’t anticipate problems
5. Don’t include clichés that are insincere in view of the bad news
6. Don’t reveal any doubt that you will keep the person as a customer
7.
Write down FIVE advantages of using ‘written medium’ in business communication.
Answer: Page 49
Written medium is best when you don‟t need immediate
feedback Advantages of using “writing medium is:
1. You can Write a detailed and complex messages.
2. You can put a permanent record.
3. You can reach an audience over large distance.
4. You can minimize the distortion when a message is passed from person to person.
MIDTERM EXAMINATION
Spring 2009
What is the difference between cover letter and resume?
Answer:
Cover Letter
A cover letter accompanies a larger item, usually a document.
It provides the recipient with a specific context in which to place the larger document and
simultaneously gives the sender a permanent record of having sent the material.
Resume
Resume objectives requires you to emphasize the points as major evidence that you are qualified for the job
you seek. Most resumes are organized around applicant’s experience.
What are the benefits of Completeness in messages?

Answer :( Page 31)
Benefits of Completeness:
• Complete messages are more likely to bring the desired results.

• They do a better job at building goodwill.
• Communication that seems inconsequential can become very important if information they contain is
complete and effective.
What is meant by "concreteness"? Explain it with the help of
examples. Answer: Page 35

Concreteness:
• Communicating concretely means being specific, definite, and vivid rather than vague and general.
• Often it means using denotative (direct, explicit, often dictionary-based) rather than connotative
words. Concreteness:
• The benefits to business professionals of using concrete facts and figures are
–Your receivers know exactly what is desired
–When you supply specifics for the reader you increase the likelihood of that you message will be
interpreted the way you intended
You are student of business administration, at the end of session you are required
to do one year internship experience in a well reputed software company (Adam
Soft). Write a letter of inquiry to Director of Software Company (Adam Soft) about
Internship opportunities and present yourself fully enthusiastic, motivated and
active participant.
MIDTERM EXAMINATION
Spring 2009
What is meant by ‘Defining Objective’?
Answer: Page 13
Definition of your objectives tells you what the implicit claim of your resume should be. That is, you are
the kind of capable, responsible and pleasant person that employers want to hire. you identify the specific
facts you can mention as evidence to support the claim about yourself.
Question No: 18 ( Marks: 2

) Define the term
‘Transitions’.
Answer: Page 80
A word, phrase, sentence, or series of sentences connecting one part of a discourse to another. Such
phrases as “to continue the analysis”, “on the other hand” and “additional concept” are another type of
structural clue.
How many parts does Indirect Plan consist of? Explain in detail.
Answer: Page 74
The indirect plan consists of four parts:
• A buffer
• Reasons supporting the negative decision
• A clear, diplomatic statement of the negative decision
• A helpful, friendly, and positive close
MIDTERM EXAMINATION
Spring 2009

What is the purpose of writing Professional Objectives in Resume?
Answer: Page 14
When you state your professional objective, you answer your reader‟s questions „what exactly do
you want to do?‟ your answer can be extremely important to the resume. In contrast, people in
other fields such as advertising are accustomed to seeing highly unconventional resumes, perhaps
printed on pink paper.

How a message can achieve good organization?
Answer: Page 50
We can achieve good organization by writing clear subject and purpose. All information should be
related to the subject and purpose. We can achieve it by putting ideas in grouped and presented in
a logical way and by including all necessary information.

Which components are included in the Front matter of a Proposal?
Answer: Page 62
Front Matter: The front matter of a proposal includes the following components:
• Letter of transmittal
• Title page • Summary
• Table of contents
• List of figures and tables

How will you establish sequence with Organizational patterns of the
followings? GOOD NEWS MEAAAGE – Bad news – Persuasive messages
Answer: Page 53
Establish SEQUence with

OrganIZATIOnal Patterns Bad-
News Messages
If you have bad news, try to put it somewhere in the middle, cushioned by other, more positive ideas.
Bad-News Message Format

The letter begins with a neutral statement that provides a transmission to the refusal. The
midsection explains the reason for refusal and then states the bad news. The writer takes care
to introduce a positive thought. The letter closes on a cordial note
PERSUAsive Messages
Using the indirect approach gives you an opportunity to get your message across to a skeptical or
hostile audience.
PERSUAsive Message Format

The letter begins with questions to catch the reader‟s attention. The letter leads up to the main
point by arousing the reader‟s interest. This section gives the reader a motive for complying with
the request. The letter closes with an appeal
MIDTERM EXAMINATION
Spring 2009
What do you know about ‘Phantom Readers’?
Answer: Page 23
Phantom
Readers
In some situations most important readers may be hidden from you. Written communications addressed to
one person are used by others. These real but unnamed readers are called
phantom readers.
Which factors should be kept in mind while editing the message?

Answer: Page 56
Content and Organization
Stick to the point, the main idea, in the first paragraph. In the middle highlight the key
features of your stance. Eliminate redundancies.

Which characteristics are most important part of Correctness?
Answer: Page 41
The following things are at the core of concreteness.

• Grammar
• Punctuation
• Spelling

Which characteristics ensure ‘Completeness’ to a document?
Answer: Page 31
Your message is complete when it contains all the facts, readers or listeners need for the reaction
you desire. Communication senders need to assess their message from eyes of the receivers to be
sure they have included all the relevant information

Describe and explain any FIVE characteristics of Conciseness.
Answer: Page 33
Conciseness:
Conciseness is saying what you want to say in the fewest possible words without sacrificing the other
C qualities. A concise message saves time and expense for both the sender and the receiver. It
increases emphasis in the message. It shows respect for the recipient, by not cluttering them
unnecessary information.
To achieve conciseness, observe the following

suggestions Eliminate wordy expressions
Include only relevant
material Avoid
unnecessary repetition.
Eliminate wordy
expressions
Use single-word substitutes instead of phrases whenever possible without changing meaning
MIDTERM EXAMINATION

What does the phrase ‘Readers create Meaning’ mean?
Answer: Page 4
Instead of receiving the message, people interact with the message to create meaning. While reading,
we build larger structures of knowledge from small fragments of sentences. These structures are not
the words we have just read but our own creation

What is a bad news message?
Answer:
It's the message that tells you unpleasant news. It's usually written in indirect approach and following
some other rules so the writer looks more polite
If you have bad news, try to put it somewhere in the middle, cushioned by other, more positive ideas.
http://wiki.answers.com/Q/What_is_bad_news_message#ixzz1Lnzwdv8y
What do you understand by the phrase ‘Readers responses are sharpened by Situation’?
Answer: Page 4
It means Responses to a communication are shaped by a total situation surrounding the message
such as factors as their purpose of reading the readers‟ perceptions of the writer‟s aims, their
personal interest and stake in the subject discussed past relations with the writer
Differentiate between Direct and Indirect Approach?
Answer: Page 4
Direct Approach (dEDUCtive)

Putting the main idea first followed by evidence.
Indirect Approach (inDUCtive)

Putting the main idea later and evidences first. Use direct order if the audience‟s reaction is likely
to be positive and indirect order if it is likely to be negative. Short messages follow one of four
organizational plans, depending on the audience‟s probable reaction

You have received an appointment letter from a multinational company for Sales Representative post
but you are intimated to submit your Recommendation letter before joining. Write a letter to your
Branch Manager [previous employer] in order to obtain a Letter of Recommendation.
MIDTERM EXAMINATION
What are the basic strategies for writing bad-News Messages?
Answer: Page 74
The two basic strategies described are:
• The indirect plan, which presents supporting data before the main idea
• The direct plan, which presents the main idea before the supporting data

Define the term ‘Stylistic Accuracy’.
Answer: Page 27
Stylistic accuracy concerns the careful use of language requires the careful use of paragraph and
sentence structure and word choice to describe and analyze your topics effectively. As a writer,
you gain command of accuracy by studying the elements of style and by learning to apply those
elements to your drafting, revising, editing, and proofreading. Stylistic accuracy is also a matter of
using words precisely

Describe briefly ‘structural, stylistic and contextual clarity.
Answer: Page 27
Structural
clarity.
At the level of the whole document, you can promote structural clarity, making it easy for the
reader to get the large picture. Use abstracts and other forecasting strategies such as introductions
that state the purpose and scope of the document
Stylistic clarity
Stylistic clarity is promoted by simple, direct language. Simplicity in language is obtained with
directly worded sentences. Using simple sentences and avoiding overloaded sentences and excessive
normalization also contributes to clarity. Word choice is a factor in stylistic clarity:
Use simple language wherever possible to counteract the abstract, highly specialized terms of science
and technology.
ContexTUAL clarity
Contextual clarity, in which the importance, authorization, and implications of your work are
made available, also contributes to ease of understanding. All work has context, and your readers
want to understand what the context of your document is:
• What prompts you to write?
• What is your purpose?
• Whose work proceeds has influenced yours?
• What is the organizational and intellectual context of your problem?

A customer had purchased a costly watch from your store. He returned it after a
month complaining that it had developed a defect. He claimed repairs under your six-
month guarantee. He did not tell you that he had dropped it accidentally. Write him a
letter of adjustment saying that he would be charged for repairs and service because
your guarantee did not cover accidental breakage.
MIDTERM EXAMINATION
Explain the phrase ‘Readers react on a moment-by-moment basis’?
Answer: Page 5
Readers react on a moment-to-moment basis

On job people react to each part of the memo, report or other business communication as
soon as they come to it.

What are Claims and Adjustments?
How will you write and plan a sales letter?
Answer: Page 77
The three steps involved in planning a sales letter are similar to those involved in
planning any other persuasive message
1. Determine the main idea (in sales letters, it revolves around a selling point and
related benefits) 2. Define the audience
3. Choose the approach and format
DESCON a multi-national company needs the services of highly competent MCS for
the post of System Analyst with at least five years of experience in the relevant field. If
you think you qualify the said criteria and you have the skill to work with the
company, send your CV to P.O Box 1122 before 23rd of this month.
All Terms Subjective..
Most important
English 201 subjective question
Question No: 1 (Marks:
2) What is formal
document?
Answer:
A document that is written in formal style and uses formal language is called a formal
document such as circulars, business letters and CVs etc.

Explain the term ‘Abstract’.
Answer:
Abstracts are condensation of entire reports, focusing on the main issues: what was
done, what was found out, and its significance. Abstracts are self-sufficient. The
procedure for many companies is to take the abstract from the analysis report, copy it a
number of times, circulate it to readers, and allow readers to order the full report if they
feel like they need the information.
What is the goal of Content Listening?

The goal of content listening is to understand and retain information that is delivered
by a speaker. Moreover, your job is to identify the key points of the message.
What is an “Empirical Research Report”?

Answer;
Superstructure for Empirical research Reports: To answer the readers typical

questions about empirical research reports, writers use a substructure that has
the following elements.
• Introduction
• Objectives of research
• Methods Results
• Discussion
• Conclusions
•Recommendation
What do you know about Task-facilitating roles in meeting? Answer:
Task facilitating roles’ as the name shows make the meeting process well
planned and smooth.
‘Task facilitating roles’ in meeting include the following:
· Initiating: getting the group started on a line of inquiry.

· Information giving or seeking: offering (or seeking) information relevant
to questions facing the group.
· Coordinating: showing relationships among ideas, clarifying
issues, summarizing what the group has done.
· Procedure setting: suggesting decision-making procedures that will move
the group toward the goal.
Explain the terms ‘Chronology’ and ‘Spatially’.

Answer:
When investigating a chain of events, organize the study according to what

happened in January, what happened in February and so on.
Spatially If you are studying a physical object, study it left to right, top to
bottom, inside to outside.
Question No: 8 ( Marks: 2 ) What
are Analytical assignments?
Answer:
These assignments are written to analyze any problems such as why a company is
having problems in hiring secretaries, low wage, location of office etc.
What is the disadvantage of close-ended questions? Answer:
The close-ended questions require yes or no answers. Questioner does not

receive full response but just a short response.
Elaborate a few sources of Writer’s Block.
Answer:
Few sources are lack of information, lack of confidence, not having a well
defined objective.
Question No: 12 ( Marks: 3 ) Explain

the term Budget Statement. Answer:
A budget statement is a table that shows how money will be gained or spent. It
may be very simple or very elaborate depending on your reader’s needs. On the
job, you can use budget statements in the following situations:
• To explain the expenses involved with a project purchase

• To summarize the savings to be realized by following
a recommendation you are making
• To report the costs that have been incurred by a project for which you have
responsibility
• To explain the sources of revenue associated with some project or activity.
How can visual aids be helpful in oral presentation?
Answer:
Visual aids help in delivering the speeches and to accommodate audience’s
questions and help audiences in understanding the purpose of the
presentation.

Describe how an organization produces formal reports. Answer:
Formal reports usually include: Research work, collecting ideas, visual

aids, writing the material and formatting

What are the Functions and Contents of a Progress Report? Answer:
Superstructure for Progress Reports To answer your readers’ questions, you

can use the conventional superstructure for writing progress reports, which
has the following elements:
1. Introduction
2. Facts
3. Discussion
4. Conclusions
5. Recommendations

What is the difference between Alphanumeric and Decimal System? Answer:
Decimal system is a numbering system that uses ten digits, from 0 to 9, arranged
in a series of columns to represent all numerical quantities. Each column or place
value has a weighted value of 1, 10, 100, 1000, and so on, ranging from right to
left whereas alphanumeric system uses both letters and numbers and often
other symbols (as punctuation marks and mathematical symbols).

Define the term “Pagination”.
Answer:
Pagination: Number the front matter in italic lowercase roman numerals (i, ii, iii,
iv, and so on). Normally, number the pages in the body of the document with
Arabic numerals, starting with page 1.
Numbers sequentially through page n at the end of the text, including all back
matter.

Define the term Syllable.
Answer:
A syllable is a basic unit of written and spoken language. It is a unit consisting

of uninterrupted sound that can be used to make up words. For example, the
word hotel has two syllables: ho and tel.

Why do we use Semicolons?
Answer:
Semicolons:
• Use semicolons to join two independent clauses or to separate parts of a

sentence that have commas in them.
• To Join Two Independent Clauses
• The system has three beam launchers; two are in the two-tube
combiner, and one is in the OP receiver.
• To Separate Sentence Elements with Commas Italicize titles of journals,
books, newsletters, and manuals; letters, words, terms, and equation symbols;
foreign words; and names of specific vessels.

Explain ‘Title fly and Title Page’.
Answer:
Title fly and Title Page: The title fly is a plane sheet with only the title of the
report on it.
The title report includes four blocks of information: The title of the report. The
name, title and address of the person that authorized the report The name, title
and address of the person that prepared the report The date on which the report
was submitted.
What do you know about Hardware Functional
Specifications? Answer:
Hardware functional specifications as a rule contain the following:
• Functional description
• Configuration specification
• Electrical description
• Physical characteristics
• Standards
• Environmental requirements
• Diagnostic requirements
• Power requirements
• Cost target
• Maintenance cost target
• Resource requirements
• Documentation • Risks

How Formal Speeches and Presentations can be developed?
Answer:
Developing formal speeches and presentations Developing a major speech or
presentation is much like writing a formal report, with one nique to an oral
communication channel. This is both an opportunity and a challenge. The
opportunity lies in the interaction that’s possible between you and the audience.

What is Conventional Superstructure for Instructions and why is it important in Technical
English?
Answer:
Conventional Superstructure for Instructions The conventional superstructure for

instructions contains five elements • Introduction • Description of the equipment (if the
instructions are for running a piece of equipment) • Theory of operations • Lists of
material and equipment • Guide to trouble shooting The simplest instructions contain only
directions. Most complex instructions contain some or all of the other five elements, the
selection depending upon the aims of the writer and the needs of the readers. Many
instructions also contain elements found in
longer communications such as reports and proposals. Among these elements are cover,
title page, table of contents, appendixes, list of references, glossary, list of symbols and
index. Because these elements are not particular to instructions,
Write a detailed note on Delivering the Speech.
Answer:
Delivering the speech When its time to deliver the speech, you may feel a bit
of stage fright.
Most people do even professional actors. A good way to overcome your fears is
to rehearse until you’re thoroughly familiar with your material. Communication
professionals have suggested other tips, which we will now go over: Prepare
more material than necessary.
Extra knowledge, combined with a genuine interest in the topic, will boost
your confidence.
Think positively about your audience, yourself, and what you have to say. See
yourself as polished and professional, and your audience will too. Be realistic
about stage fright. After all, even experienced speakers admit that they feel
butterflies before the y address an audience. Tell yourself you’re ready. Use the
few minutes while you’re arranging your materials, before you actually begin
speaking, to tell yourself you’re on and you’re ready.
Before you begin speaking, take a few deep breaths. It will help you calm down
and improve your delivery. Have your first sentence memorized. Having your
opening on the tip of your tongue helps you get started, and everything else
starts falling into place. If your throat is dry, drink some water. Tension often
causes your mouth to become dry. It is best to have a few sips of water before
you begin.
Question 26:What are Proposals?
Answer:
In a proposal, identify a specific problem and state how you will solve that
problem. Most organizations rely on successful proposal writing
for their continued existence. You will most likely spend a major part of your
professional life writing proposals Proposal Structure:
• Front matter
• Body
• Introduction
• Technical approach
•Management requirements
• Work plan
• End matter
What is meant by Organizational Logic?
Answer:
Organizational logic is the single most important issue in writing a report or article
about technology. it is the first thing a person needs to look for when editing
document. The ideas in a report or article should be interrelated--seamlessly.
They should form a sequence of information that will appear to be predictable or
inevitable to readers. In other words, a topic or an idea should anticipate topics or
ideas that follow it. As I have said before, a document should have no surprises and
no areas of confusion that the readers have to puzzle out for themselves.
Edgar Allan Poe, referring to the writing of short stories, gave some advice to
writers which we can very well borrow for the writing of reports and articles
about high technology. He said that authors should include nothing that does not
advance the topic toward it inevitable end. Any thing else is tangent that readers
will wander down with the writer and become lost together.
Answer:
Asking yourself the following questions will help you prepare for interviews: What
are your respective roles? What does this person expect from you? Is it to your
advantage to confirm those expectations? will you be more likely to accomplish
your objective by being friendly and open or by conveying an impression of
professional detachment? If you’re the interviewer, responsibility for planning the
session falls on you. On the simplest level, your job is to schedule the interview
and see that it’s held in a comfortable and convenient location. Good interviewers
are good at collecting information, listening, and probing, so should develop set of
interview questions and decide on their sequence
Interview structure
Good interviews have an opening, a body, and a close. The opening establishes
rapport an orients the interviewee to the remainder of the session. You might
begin by introducing yourself, asking a few polite questions, and then explaining
the purpose and ground rules of the interview. At this point, you may want to
clear the use of notes or a tape recorder with the interviewee, especially if the
subject is complex or if you plan to quote the interviewee in a written document
such as a business report. The questions in the body of the interview reflect the
nature of your relationship with the interview.
Write down the structure of Short Formal Report.
Answer:
Memo The most common format for short informal reports within an organization.
Memos have four headings: To, From, Date and Subject. Manuscript
For a formal approach, manuscripts range from a few pages to several hundred
pages.
Establishing a Basic Structure:

Choice of a structure involves three decisions: What
to say?
Direct or indirect?
Topical or logical organization?
How can we make analysis report purposeful?
Answer:
Analysis Reports: The important thing to remember is that no report format is
perfect.
Company documentation standards attempt to resolve the issue by prescribing a

format into which all analysis reports are poured. Report design should be
flexible enough to meet a variety of writer purposes and audience needs.
Title page: A title page should be designed with visual order in mind. It should be
balanced from top to bottom and from left to right. It should provide enough
information for readers to be able to tell what the context of the report is and what
the report is about.
Abstracts: Abstracts are condensation of entire reports, focusing on the main

issues: what was done, what was found out, and its significance. Abstracts are
self-sufficient. The procedure for many companies is to take the abstract from
the analysis report, copy it a number of times, circulate it to readers, and allow
readers to order the full report if they feel like they need the information
. Table of contents:
The table of contents provides an outline of analysis reports for readers who
do not wish to read the entire report or flip through it looking for the section
which contains what they are looking for. It should be made up of headings
and subheadings of the report, word- for-word, with the accompanying page
numbers.
List of symbols: This is an optional addition to the front matter of an analysis

report. Include it if you think the readers will need to have symbols defined. The
same thing applies to the inclusion of a glossary.
Introduction: This is the place for the three-part purpose statement introduction.
It will orient readers to the main issue of the report, to the technical issues or
specifics which are important to the report, and to what the report is intended to
accomplish. Discussion: The discussion contains an analysis of the technical
issues important to the report. It supports the main issue to the report by providing
evidence and explanations. It should be subdivided into topics, each with a
subheading.
Conclusion: This section presents the results of the analysis, the evaluation of
what was presented in the discussion. Sometimes listing the conclusion is a good
way to organize them. It calls attention to the conclusion individually, but still
enables writers to explain them as is necessary.
Recommendations:
Recommendations are optional, not all analysis reports have them. Those
reports that do have recommendations, tell the readers what to do with the
information provided in the report.
Appendix: Usually this would include derivations of equations, tables of raw data,
sample equations, and so forth. But the only way to be certain that what is placed
in the appendix belongs there is to assess it within the context of audience needs
Which phases are involved in decision making of a meeting?
Answer:
Group decision making Groups usually reach their decision in a predictable
pattern. The process can be viewed as passing through four phases: Orientation
phase
Conflict phase
Emergence phase Reinforcement phase In the orientation phase, group
members socialize, establish their roles, and agree on their reason for
meeting. In the conflict phase members begin to discuss their positions on the
problem.
If group members have been carefully selected to represent a variety of

viewpoints and expertise, disagreements are a natural part of this phase. At the
end of this phase, group members begin to settle on a single solution to the
problem. In the emergence phase members reach a decision. Those who
advocated different solutions put aside their objection, either because they’re
convinced that the majority solution is better or because they recognize that
arguing is futile. Finally, in the reinforcement phase, group feeling is rebuilt and
the solution is summarized. Members receive their assignments for carrying out
the group's decision and make arrangements for the following up on these
assignments.
Differentiate between Informal and Analytical Assignments.
Answer:
Analytical Assignments are written from analysis point of view. This type
of assignments gives a complete and analytical view of assigned topic or
discussion. Key to the analysis is breaking down the idea or topic into
components and showing the relationship between the subordinate
arguments and overall controlling ideas.
The purpose of Informal Assignments is to learn through the process of

consistent and varied forms of writing. These are meant as a way to explore
ideas. Informal writing assignments often include: essays, book reviews, free
writing, journal writing, course evaluations, etc. .
What are the purposes of using Colons? Give details.
Answer:
Colons: Use colons for the following purposes:
appositional elements (see Layout)

To set off and emphasize lists–The market for photovoltaic power systems includes
the
Following items: intrusion alarms, flood monitors, calculators, and telephone call
boxes.
OR
The market for photovoltaic power systems includes the following items:
• Intrusion alarms
• Flood monitors
• Calculators
• Telephone call boxes
To set off and emphasize quotations–
The contract reads: "DL-400 coaxial cable shall be used for all platform
instrument installations at Site 5, unless a specific exception is justified in the
approved work order."
To set off and emphasize explanations and appositional elements– In

designing the tachometer, the team first posed a question: What operations are
needed on the input signal in order to generate the desired output?
To express ratios–
• The ratio of drag torque to bearing friction torque cannot exceed3:1. To
separate units of time–
• The main thruster engines ignited at 7:05 a.m. EDT.
• Thu Mar 16 03:21:44 1995
What is the difference between Feasibility Report and Proposal?
Answer:
Proposal: A document that offers a solution to a problem or a course of action in response
to a need. Typically, organizations advertise a need for proposals and consulting engineers
respond to the need.
However, an engineer has to determine that a problem exists, and therefore, proposes
solutions to an organization. In this case, he must first convince the agency that the problem
exists before proposing his solutions.
Feasibility report: Feasibility Reports studies a situation (forexample, a problem or

opportunity) and a plan for doing something about it and determines whether that plan is
"feasible". It determines whether it is technologically possible and whether it is practical (in
terms of current technology, economics, social needs, and so on). The feasibility report
answers the question "Should we implement Plan X?" by stating "yes," "no," but more often
"maybe." Not only does it give a recommendation, it also provides the data and the reasoning
behind that recommendation.

What are the basic divisions of a long report? Ans:
· The Report Proper

O Introduction
o Report Findings with Footnotes
§ (Two or more divisions)
o Summary Conclusion, & Recommendation

Organization and Content
· Appended Parts
o Bibliography
o Appendix
Question No: 32 ( Marks: 2 ) What

is Narration?
Answer:
Narration, in literature, is the telling of the story through one or more viewpoints.
Different viewpoints include:
· First person: uses first person pronouns "I", "me", "myself";

· Third person: uses pronouns "he", "she", "they," "them", etc. without directly referring to
the narrator.
· Third person omniscient means the narrator, or author, can "get in the heads" of all
characters and narrate what is happening at all times in the story rather than having one
first person narrator telling about only what happens to him or herself.
What is the purpose of using Equations?
Answer:
There are numerous mathematical relationships that have been established in science,
finance and other areas. Examples include the relationship between force and acceleration,
conversion of centimeters to inches, and determining the payments on a loan with a given
interest rate.
The purpose of Algebra is to make it easy to state the relationship by using letters to
represent entities as a form of shorthand. The relationship is then called an equation.
Algebra then allows you to substitute values for entities in order to determine the value of
other items. Finally, you can manipulate the equations to solve for the various items or
unknown quantities.
Questions you may have include:
· How is a relationship stated using letters?

· How are values substituted?
· How are equations manipulated?
Which Formats are generally used for a Progress Report?
Answer:
A progress report is an intermediate report designed to communicate information, usually
to your
A progress report usually summarizes work within each of the following:
· Work accomplished in the preceding period(s)

· Work currently being performed
· Work planned for the next period(s) To:
From:
Date:
Subject:
Introduction:
Facts:
Discussion:
Conclusions:
Recommendations: Progress
report Task 1
Work completed Current

work Planned work Task
2
Work completed Current

work Planned work
Task 3 Planned work

How common mistakes can be avoided while constructing a Bar Graph?
Answer:
When constructing a bar graph with negative values, you follow the steps outlined in the
last unit on Constructing Bar Graphs, paying close attention to the scale of the frequency
axis.
Since there are negative values, the scale of this axis will not start at zero.
What are the various purposes of Abbreviations?
Answer:
The shortening of words and phrases (kilogram to kg, Imperial Chemical Industries to
ICI) and a result of such are shortening (MA for Master of Arts, sitcom for situation
comedy).
For the purpose of taking notes, a student should feel free to create his own
abbreviations, provided he can remember later what the abbreviation stood for.
Providing summary information abbreviations usually need to be concise, convenient, and

easy to remember, they do not need to be fully understood to serve their purpose.
People literate in English can work successfully with such formulas as

e.g. and q.v. whether or not they know their full Latin forms exempli gratia (for the sake
of example) and quod vide (which see).
The more familiar and successful the short form, the less need for the full form, which
may in course of time be forgotten.
The full forms of mob (Latin mobile vulgus the fickle crowd) and radar
(radio detection and ranging) have no functional value in the 1990s, and
many are entirely unaware that these words are (or were) abbreviations.
The members of organizations usually have little difficulty with the abbreviations they
use, because of sheer familiarity, but people who are not part of the in-group may regard
their use as (sometimes frustrating and provocative) jargon.
How does Editing help to improve a document?
Answer:
To re-structure the leaflets, manuals, standard letters or customer service letters, to
make them concise, clear and effective.
Editing gives documents an indispensable proofreading tool that not only catches
plagiarism, grammar and style mistakes, but also delivers instructional feedback that
serves to make students better writers
How can we overcome common writing problems in business communication?

some of the most basic tips to remember, when writing, include:
Answer:
• Avoid the use of slang words

• Try not to use abbreviations (unless appropriately defined)
• Steer away from the use of symbols (such as ampersands [&])
• Clichés should be avoided, or at the very least, used with caution
• Brackets are used to play down words or phrases
• Dashes are generally used for emphasis
• Great care should ALWAYS be taken to spell the names of people and companies correctly
• Numbers should be expressed as words when the number is less than 10 or is used to
start a sentence (example: Ten years ago, my brother
and I…). The number 10, or anything greater than 10, should be expressed as a figure
(example: My brother has 13 Matchbox cars.)
• Quotation marks should be placed around any directly quoted speech or text and around
titles of publications.
• Keep sentences short

The above mentioned tips cover the most common mistakes, made when writing letters,
memos and reports.
Question No: 39 ( Marks: 10

Is poorly organized structure basic drawback in writing problem? Do you agree?
Answer:
Organization is the structural framework for constructing a piece of writing. It is the logical
progression and completeness of ideas in a text. Organization is important to effective writing
because it provides readers with a framework to help them fulfill their expectations for the
text. A well-organized piece of writing supports readers by making it easy for them to follow,
while a poorly organized piece leads readers through a maze of confusion and confounded
expectations.

You are working in a company which has dealings in foreign exchange. Your
company has seen the effects of recent exchange fluctuations and its impact on business.
Your Managing Director has asked you to write a brief Report on the subject along with
your suggestions and recommendations. Give a detailed note on Interview Structure.
Types of report
Following are different types of report:
· Feasibility report
· Empirical research report
· General report
· Progress report
· Analysis report
‘Who’ is a subject pronoun like "he," "she" and "we". We use "who" to ask which person
does an action.
Examples:
• Who made the birthday cake?

• Who is in the kitchen?
‘Whom’ is an object pronoun like "him," "her" and "us." We use "whom" to ask which
person receives an action.
Examples:
• Whom are you going to invite?

• Whom did he blame for the accident?
• Whom did he hire to do the job?
‘That’ is a demonstrative adjective. It usually points out noun in a sentence. It always
answer the question which one?
• Let’s play this game and later watch that movie.
‘Which’ is an interrogative adjective and it is used with nouns to ask questions. For
example:
• Which leaves turn color first?

MIDTERM
EXAMINATION
Spring 2010

(Session - 3) Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following have both; a denotative meaning and a connotative meaning?
► Closed words
► Content words (Page 57)
► Structure words
► Strong words
Which of the following can be defined as “the words one chooses to state one‟s
message, say much more than their dictionary definitions”?
► Semantics (Page 76)

► Phonetics
► Synonyms
► Phonemes
Which of the following concerns the careful use of language to express meaning?
► Stylistic accuracy (Page 27)

► Contextual accuracy
If you are writing a persuasive message, what are the common ways of establishing your credibility?
► naming your sources when you use information from others

► Demonstrating expertise
► supporting your message with factual evidence
► All of the above (Page 76)
How can you make your messages effective?
► Make them practical and factual but not persuasive.

► Make them practical and factual but include your impression.
► Make them practical, factual, concise, clear, and persuasive.
► Omit key facts
Which section of a resume creates most disagreements among experts about its relative advantages and
disadvantages?
► Skills
► Work experience
► Career objective (Page 14)
► Education
► Include only relevant and factual information. (Page 69)


Which one of the following is more effective Technical Communication?
► Oral communication (Pg 1)

► Mata communication
► Non verbal communication
► Written communication
► Bias-free language (Page 58)
► Cliches
communication?
► Age of audience
► Behavior of audience
MIDTERM
EXAMINATION
Spring 2010
Which of the following suggests „Implication of a word or a suggestion separate from the usual
definition‟?
► Denotation
► Connotation (Page 57)
► Implementation
► Abstraction

favorable reaction?
► Good news message Page 53
► Routine message
► Phantom Readers Page 23

► Future Readers
► Complex Readers
►6
►5
►4
► 3 page 27
► The introduction of a report Page 79

When your report focuses on analysis as the heart of the report, or you need to emphasize the discussion in order to justify the
conclusion, or if the reader is likely to be hostile to your conclusion and you need to change the reader's attitude to the subject
before presenting the conclusion, then the following structure is appropriate.

► Designing
► Revising
► Proofreading Page 60
► Enquiries letter
► Curriculum Vitae
► Memo Page 63
► reject a message
► translate ideas into code
► evaluate a message
► interpret a message (Page 44)
► Graphics
► Projections
► Handouts
► Film and video
MIDTERM EXAMINATION
Which of the followings are usually more vivid than long ones and improve the
► Short words (Pg 57)
► Content words
► Structure words
► Practical words

► Letter (Pg 67)

► Presentation
► Memorandum
► Manuscript



„There are only four rules of our company and every employee is bound to follow
these rules.‟

► There are four rules that must be observed. (Pg 33)

► Stylistic clarity (Page 27)
► Textual clarity

► Letter
► Memo (Page 61)
► Proposal
► Report

► Your performance in business will not be judged by
your communication ability.

► Cultural bias, gender bias (Page 58)

► None of them


► To create permanent records (Page 20)


► Phantom Readers, Future Readers, Complex Readers (Page 23)

► Customer
► Manager
► Director
► Chairman

If your message is specific, definite and vivid; which of the following principle has
been applied?
► Completeness
► Correctness
► Conciseness



your message?
► Feedback (Page 127)

► Encoding
► Transmission
► Decoding

► Holding a meeting when a memo or other business message would have done the job (Pg 158)
MIDTERM EXAMINATION


http://www.eng.fju.edu.tw/English_Literature/terms/denotation.htm


► To written and oral communication (Page 31)


► Through communication probe (Page 32)

your audience?

► Needs and appeals, emotion and logic, credibility, semantics (Page 76)

the position?
► Acceptance letter (Page 64)
► Inquiry letter


► All of the above Pg 17

► Provide functions and tasks the applicant can perform (Page 13)

► Five
► Six
► Seven (Page 31)
► Eight

organization?
► Letter
► Report
► Memorandum (Pg 63)
► Proposal




► When you born?

Which of the following is best when you don‟t need immediate feedback, but
you do need speed?
► Written massage
► Oral massage

► Organizing a message (Page 52)
MIDTERM EXAMINATION

A letter or report to a customer from an employer belongs to which kind of
communication?
► official communication (Page 4)

Example If you write a letter or report to a customer, the customer views it as an official communication
► Letter of claim
► Letter of inquiry (Page 66)

► Oral medium (Page 49)

► Written medium

► couple of days
► last week
► a month ago




► Conjunctions, prepositions, articles, pronouns (Page 56)

Which of the following is achieved through a balance between precise language and
familiar language?
► Clarity (Page 36)
► Correctness
► Concreteness
► Conciseness

Letters are usually just one page and consist of three sections ---------------

► Front matter, body, end matter (Page 64)

Which of the following is used in a letter to emphasize a point or to include a brief
personal message?
► Foot notes
► Post script
► End notes (Page 59)

Which of the following should be essentially considered during speeches and
presentations?
► Dress
► Time
► Appearance
► Microphone

► Memorandums
► Letters (Page 63)
► Informal speech
► Proposals


► Complaint letter (Page 71)

“It is not merely politeness with mechanical insertion of „please‟ and „thank you‟,
rather it is politeness that grows out of respect and concern for others.”
► Clarity
► Courtesy (Page 38)
► Consideration
► Credibility
MIDTERM EXAMINATION

Which of the followings are an essential component of employment process?
► Reflections
► References (Page 68)
► Fractions
► Recommendations

► Biased attitude
► You-attitude (Page 44)

A fault in the communication procedure where the meaning of the message is lost
„in translation‟ from intention to language or from language to understanding is
called............
► Distortion
► Noise
► Redundancy
► Feedback

► Place the name and professional objectives at the top- Correct
► Put the most important information first (Page 13)

► It emphasizes similarities (Page 29)

► Sincerely,


► It refers to the associations that are connected to a certain word. (Pg 57)

marketing messages?
► Persuasive (Page 77)

► Positive
► Negative
► Routine


► All of the above ( Page 76)

► The direct approach (Page 53)

► Direct request
MIDTERM EXAMINATION
Spring 2009

➢ Capital
➢ Enterprise
➢ Project
➢ Venture

Which of the following gives you an opportunity to get your message across to a skeptical or hostile
audience?
➢ Direct approach
➢ Indirect approach (Page 53)
➢ Persuasive approach
➢ Instructive approach

➢ Planning
➢ Composing (Page 53)
➢ Editing
➢ Revising

A sentence consists of two parts; one is a subject which is the second one?
➢ preposition
➢ predicate http://www.onlinemathlearning.com/parts-of-sentence.html
➢ adjective
➢ adverb

Which of the following ensures success to massage by leaving audience with a feeling
of their personal welfare in mind?
➢ Abrupt close
➢ Polite close
➢ Courteous close (Page 72)
➢ Gradual close

➢ Ken speaking
➢ This is Ken

➢ Communication is vital to every part of business.

➢ Your performance in business will not be judged by your communication ability.
➢ Performance is judged by communication ability.
➢ Communication takes many forms-oral, written and computer.

What is the extremely important implicit goal of a business document?
➢ To provide information
➢ To establish a relationship (Page 18 and 19)
➢ To give instructions
➢ To persuade the reader

Which one is not an optional part of a letter?
➢ Attention line
➢ Subject Line
➢ Enclosure
➢ Salutation

Which of the following three steps are involved in planning a sales letter?
➢ Main idea, needs and appeals, logics
➢ Define the audience, emotion and logic, main idea
➢ Needs and appeals, chose the format, emotion and logic
➢ Determine the main idea, define the audience, chose the format (Page 77)

A sense of unshared understanding
The process of attempting to drop information
➢ The activity of conveying information
Replacement of something

To Non verbal communication

To Oral communication
To Written communication
➢ To written and oral communication (Page 31)
Latest Solved MCQs from Final term 10
Papers june,2011
Lectures 23- Latest Mcqs
45
FINAL TERM
EXAMINATION
2011
Question: 1
Which of the following is generally organized by direct approach and receives
a favorable reaction?
► Good news message (Page 72)
► Routine message
Question: 2
► Phantom Readers (Page 23)
► Future Readers
► Complex Readers
Question: 3
►You may not enter Mr. Harris's office without his permission.
http://www.grammarbook.com/grammar_quiz/apostrophes_1.asp
Question: 4
► The American flag has three colors namely, red, white, and
blue.
http://www.grammarbook.com/grammar_quiz/semicolons_and_col
ons_1.asp
Question: 5
Choose the correct
option. Feasibility
reports are used:
► To analyze problems and predict practical alternatives.
► To control problems, sell products and services.
► To solve problems and supply facts.
Question: 6
Which of the following should be avoided while writing business message?
Pompous language (Page 34)
Intimacy
Preaching and bragging
All of the above
Question: 7

► Planning
► Composing (Page 53)
► Editing
► Revising
Question: 8
Which of the following is achieved through a balance between precise language and familiar
language?

► Correctness
► Concreteness
► Conciseness
Question: 9
► Defining your objectives (Page 11)

► Planning your objectives
► Evaluating your objectives
► Revising your objectives
►
Question: 10
Which of the following is associated with scholarly writing?
► Informal writing
► Formal writing (Page 41)
► Archaic writing
► Technical writing
Question: 11
Which one of the following questions that produce specific information, save time, requires less effort
to answer, and eliminate bias and prejudice in answer?
► Open-ended questions.
► Close-ended questions. (Page 155)
► Subjective questions.
► Objective questions.
Question No: 12
http://www.grammarbook.com/grammar_quiz/punctuation_mastery.asp
Question No: 13
http://www.grammarbook.com/grammar_quiz/who_vs_which_1.asp
Question No: 14
Which of the following proposal section is related to researcher’s investigation?
► Research question (Page 93)
Question No: 15
► Pattern method
http://quizlet.com/3955580/introduction-to-research-methods-chapters-1-2-flash-cards/
FINAL TERM EXAMINATION
2011
1- What is the last thing you need to do before you get ready to distribute your
document?
► Designing
► Revising
► Proofreading
2- Feasibility reports are used:

► To analyze problems and predict practical alternatives.
► To control problems, sell products and services.
► To solve problems and supply facts.
3- Which phrase is used during a presentation?

4- Claim letter is also called:

► Adjustment letter (Page 71)
5- If your message is specific, definite and vivid; which of

the following principle has been applied?
► Completeness
► Correctness
► Conciseness
► Concreteness Page 35
6- Which of the following suggests the following statement? "First group the ideas and then put
them in sequence."
7- Which of the following significantly improves the interest of a

presentation?
► Illustration
► Visual aids (Page 10)
► Image
► Reflection
8- What is meant by task-facilitating roles?
► Suggesting decision-making procedures that will move
the group towards the goal (Page 57)
► Offering to yield on a point in the interest of reaching mutually
acceptable decision
► Drawing out other members by showing verbal and non verbal
support, praise or agreement www.vustudents.net
9- How many elements are found in conventional superstructure for instructions?

► Three
► Four
► Five (Page 112)
► Two
10- AIDS stands for:

► Acquired Immunodeficiency Syndrome (Page 147)
11- Choose the correct sentence.

► A friendly little dog is all I need for company.
http://www.grammarbook.com/grammar_quiz/hyphens_ly_words_1.a sp
12- Choose the sentence with the correct comma placement.

► We will grant you immunity, if you decide to cooperate with us.
http://www.grammarbook.com/grammar_quiz/commas_1.asp
13- Software functional specs usually contain:

► A & b – correct (Page 122)
14- Whichof the following messages aim to influence audiences who are
inclined to
resist, so they depend heavily on strategic planning
► Persuasive messages (Page 76)
15- Choose the sentence with the correct comma placement.
http://www.grammarbook.com/grammar_quiz/commas_1.a sp
FINALTERM
EXAMINATIO
N
Spring 2010
Which of the following messages aim to influence audiences who are inclined to resist, so they depend
heavily on strategic planning?
one When the following phrase is used?
'This is Ken'.
► Answering the telephone
► Introducing yourself in person
► Asking who is on the line
► Introducing yourself in general (not sure)
A fault in the communication procedure where the meaning of the message is lost ‘in translation’
from intention to language or from language to understanding is called............
► Distortion
► Noise
► Redundancy
► Feedback
► Sincerely,
http://translation.20megsfree.com/letters/11.htm

While delivering an oral presentation to large groups, a person should use ------------------ style.
► Casual
► Informal
► Formal
► Interpersonal
http://free-books-online.org/mix-books/business-communication/oral-presentation/

► Open-ended questions (Page 154).
Which type of sequential number is given to pages in a book or document?
► Number
► Enumeration (Page 148)
► Symbol
► Pagination


http://www.grammarbook.com/grammar_quiz/semicolons_and_colons_1.a sp

► Paul Simon sang, "I am a rock, I am an island."
► Paul Simon sang, I am a rock; I am an island.
► Paul Simon sang I am a rock, I am an island.
► Paul Simon sang, "I am a rock; I am an island."

► She will go to her grave with some secrets said Wendy.

► "She will go to her grave with some secrets," said Wendy.
► "She will go to her grave with some secrets" said Wendy.
► "She will go to her grave with some secrets." said Wendy.
http://www.grammarbook.com/grammar_quiz/punctuation_mastery.
asp

Which of the following aspect represents the act of giving somebody a reason or incentive to do
something?
► Motivation
► Direction
► Usage
► Subject
http://en.wikipedia.org/wiki/Motivatio
n

► Simple reader
► Complex reader
► A member of a target audience
http://en.wikipedia.org/wiki/Reader_mod
el

What is meant by chronology?
► Investigating a chain of events (Page 81)

► Information about the relevant subject
► Specific goals

Which report share one essential characteristic and is written to help decision makers choose
between two or more courses of action?
► Long report
► Short report
► Essential report
► Feasibility report (Page 94)
► We are willing to work with whoever you recommend.

► We are willing to work with who you recommend.
► We are willing to work with whomever you recommend.
► We are not willing to work with who you recommend.
http://www.grammarbook.com/grammar_quiz/grammar_mastery.a sp

What is the first task in planning a report?
► Defining purpose (Page 81)

► Identifying the sequence in which tasks should be performed.
► Preparing a work plan

What is Title Fly?
► Title fly is a page with four blocks of information.

► Title fly is a plain sheet of paper with only the title of the report on it.
(Page 84)
► Title fly is a page with the name, title, and address of the person or organization writing the report.

- Please choose one
What is the tense used in the
following sentence?
They will have already taken the test.
► future past
► present perfect
► future perfect
► past perfect progressive

Use hyphens to connect certain prefixes to nouns. In most scientific and technical styles, the
following prefixes are usually followed by a .
► comma
► full stop
► hyphen (Page 141)
► colon
- Please choose one
Which type of Visual aid is three-
dimensional?
► Objects
► Graphs
► Graphics
► Pictures
http://www.doctordi.ca/COMS361/visual_aids.ht
m
FINALTERM
EXAMINATIO
N
Spring 2010

one How can we make visual aids easy to
understand?
► By Informative titles
► By using appropriate objects
► By removing unnecessary details
► All of them (Page 116)

► Letter of claim


► Place the name and professional objectives at the top (Page 13)
Why document objective should be stated at the beginning?
► To motivate readers to read further (Page 20)

► To gain readers’ attention
► Both i & ii
► To impress readers


► Bad news message (Page 174)

Which one of the following component is not a part of planning written message?

► Estimate the appropriate length (Page 46)
► Handle audience’s questions effectively

-----------is used at the end of a line when a word must be divided or to link the parts of a compound
word or phrase.
► Dash
► Quotation marks
► Apostrophe
► Hyphen (Page 143)

► It may not be-the correct part-but I bet that it works.

► It may not be the correct part-but I bet that it works.
► It may not be the correct part; but I bet that it works.
► It may not be the correct part, but I bet that it works.

Abstract stands for:
► Condensation of entire reports

► Focusing on the main issues
► a & b (Page 143)
► Writing problems

► All of the class to is willing to take part in the prank.

► All of the class were willing to take part in the prank.
► All of the class are willing to take part in the prank.
► All of the classes has been willing to take part in the prank.
http://www.grammarbook.com/grammar_quiz/grammar_mastery.a sp

How many steps a Planning report has?
► Three
► Four (Page 81)
► Five
► Six

What is the concept of dangling modifiers?
► Modifies a word not clearly stated in the sentence

► Modifiers a word clearly stated in the sentence (Page 132)
► Modification of complete sentences
► Modification of phrases

money.

Which of the following can be classified as a bad-news letter?
► Letter of resignation
► Message of inquiry
► Request for a time extension

► Designing
► Revising
► Proofreading (Page 60)

- Please choose one
The conclusion or ending paragraph of a document should bring the communication to a polite and -----
-----
close.
► Subtle (Not sure).

► measurable
► interminable
► businesslike

- Please choose one
What is considered as the heart of a
report?
► The introduction of a report. (Not sure)

What is the best answer if the interviewer asks you "Where do you want to be five years from now"?
► This job is a stopover on my way to something bigger.

► I would like to reach one of the highest positions in the company.
► I would like to work at the position I will be hired.
► I would like to see myself contributing significantly to the company's
success.
Spring 2010
A letter or report to a customer from an employer belongs to which kind of communication?


- Please choose one How
can we make visual aids easy to
understand?
Which format should be used if the information is being sent inside an organization?
► Memorandum (Page 67)

► Report
► Letter
► Proposals

► White paper
► Buff paper
► Gray paper
“An attachment notation is included to remind the reader to check additional pages of information.
This is typed single or double space below the reference initials.”
Match the above statement with one of the followings:
► Copy Notation
► Enclosure(s)
► Attention line
► Postscript

- Please choose one
What is meant by the term
'Denotative'?

How can we create motivation among the audience during the presentation?
► Through visual aids
► Through simple use of language
► Through verbose language
► Through skill

Which of the following speech offers a verbal explanation of a complex process?
► Oral briefing



► The baker which baked that bread should win an award.
► The baker whom baked that bread should win an award.
► The baker that baked that bread should win an award.
► The baker who baked that bread should win an award.

► Carl worried about the hurricane; but tried to stay calm and help his family.
► Carl worried about the hurricane but tried to stay calm, and help his
family.


asp

► Just to be sure, I called three more D.V.M.s' offices.

► Just to be sure, I called three more D.V.M.s offices.
► Just to be sure, I called three more, D.V.M.'s offices.
► Just to be sure, I called three more D.V.M. offices'.
asp

Which of the following aspect denotes the necessary research and organizing ideas?
► Informal letter
► Report production (Page 84)
► Manuscript
► None of them

Which report share one essential characteristic and is written to help decision makers choose
between two or more courses of action?
► Long report
► Short report
► Essential report
► Feasibility report (Page 109 and 94)
How many elements are present in superstructure for feasibility reports?
► Four
► Five
► Six
► Seven (Page 95)
Which of the following factor is discussed in the data analysis section?
► The budget
► How the data will be collected?
► Results and findings (Page 84)
The writer‟s analysis of what the findings mean. These are the answers to the questions that lead
to the report.

If you are at a meeting and are asked to report on the progress you have made on a project, what
method of delivery you will use.
► Extempore
► Impromptu
► Memorization
► Reading
Question No: 19 -------------------- (

Marks: 1 ) - Please choose one To ensure
clarity, place your
carefully.
► articles
► modifiers (Page 132)
► semicolon
► exclamation marks

Which of the following types of interviews will judge interpersonal skills in a better way?
► Open-ended interview
► Stress interview.
► Video interview.
► Group interview.
Group Interviews: In this type of interview interviewees meet several candidates simultaneously.
This is the best type of interview to judge the inter-personal skills of a candidate.
FINALTERM
EXAMINATIO
N
Spring 2010



In which of the following bars are replaced by drawings that represent the thing described?
► Bar graphs
► Line Graphs
► Pictographs (Page 118)
► Photographs

Complete the question tag: They worked for
Kaufman's,
► Did they? (Not sure)

► Haven't they?
► Didn't they?
► Had they?


► None of them

one What is meant by the term
'Connotative'?

► It refers to the associations that are connected to a certain word. (Page 57)

How can we increase the audience’s ability to absorb and remember information from a purely practical standpoint?
► Presentation
► Speech
► The visual aids (Page 167)

"I am currently studying veterinary medicine, and I am working part-time at an animal clinic." This statement
in the introduction of the speech could best be described as:
► Bragging
http://www.public.iastate.edu/~aslagell/spcm212/finalreview07.ht
ml

What is meant by task-facilitating roles?
► Suggesting decision-making procedures that will move the group towards the goal (Page 157)
► Drawing out other members by showing verbal and non verbal support, praise or agreement

► You may not enter Mr. Harris's office without his permission.



► The order was requested six weeks ago, therefore I expected the shipment to arrive by now.
► The order was requested six weeks ago, therefore, I expected the shipment to arrive bynow.
► The order was requested six weeks ago: therefore, I expected the shipment to arrive bynow.
► The order was requested six weeks ago; therefore, I expected the shipment to arrive by now.
http://www.grammarbook.com/grammar_quiz/semicolons_and_colons_1.asp

► Simple reader
► Complex reader

► Credibility
► Evaluation
► Conciseness
► All of them
http://wordinfo.info/unit/237/page:38/s:r
ate

► Pattern method
http://quizlet.com/3955580/introduction-to-research-methods-chapters-1-2-flash-cards/

What are the best persuasive messages closely connected to?

► The desires and interests of the audience (Page 76)

one Choose the correct option.
A good business letter is simple and straightforward without being harsh or --------- --.
► patriotic
► paternal
► patronizing
► panoramic

► Graphics
► Projections
► Handouts
► Film and video

one Choose the correct option.
Feasibility reports are used:


one What is the typical sequence of interviews?

► There is no typical sequence of interviews.
FINALTERM
EXAMINATIO
N
Fall 2009
Which of the following is unsurpassed in its ability to depict the composition of a whole?
► Pie Charts (Page 118)

► Flow Charts
► Schedule Charts
Which of the following accurately convey the actual appearance of things?
► Graphs
► Diagrams (Page 119)
► Charts
► Tables

Which of the following are functional units that revolve around a single thought?
► Paragraphs (Page 59)

► Passages
► Fragments
► Documents

► Letter of claim

- Please choose one
► Can I help you?
► May I help you?

- Please choose one
► Love,
► Best wishes,
► Best regards,

► One
► Two
► Three
► Four
- Please choose one
'Connotative'?
(Page 57)

developing profile?
► Planning business message (Page 173)


"I am currently studying veterinary medicine, and I am working part-time at an animal
clinic." This statement in the introduction of the speech could best be described as:
► Bragging
http://www.public.iastate.edu/~aslagell/spcm212/finalreview07.html

► Open-ended questions (Page 154)
AIDS stands for:


► A friendly little dog is all I need for company.


► The actresses' costumes looked beautiful on them.



Which of the following punctuation refers to explain some points within the sentence?
► Dash
► Colon (Page 139)
► Semicolon
► Ellipsis

► I need a few items at the store; clothespins, a bottle opener, and napkins.
► I need a few items at the store: clothespins, a bottle opener, and
napkins.
► I need a few items at the store, clothespins, a bottle opener, and
napkins.
http://www.grammarbook.com/grammar_quiz/semicolons_and_colons_1.
asp

Identify the correct subjects and verbs. The subjects are in bold and the verbs are underlined.

http://www.grammarbook.com/grammar_quiz/quiz_results.a sp


asp


► Wherever we go; people recognize us.

Software functional specs usually contain:
► A & b (Page 122)
► "Your right to be concerned" said one veterinarian. "I would like to take a look at your dog."
► "Your right to be concerned, said one veterinarian, "I would like to take a look at your dog."
► "You're right to be concerned" said one veterinarian. "I would like to take a look at your dog."
► "You're right to be concerned," said one veterinarian. "I would
like to take a look at your dog."
► Credibility
► Evaluation
► Conciseness
► All of them
http://wordinfo.info/unit/237/page:38/s:r
ate

Which of the following mechanics are used to shorten phrases in order to save space or to avoid
awkward repetition of phrases?
► Abbreviations
► Capitalizations
► Acronyms (Page 147)

Which of the following mechanics is used to denote a number of things on a list one by one?
► Symbols
► Equations
► Acronyms
► Enumeration (Page 148 and 29)
http://www.csun.edu/~vcecn006/jobsear.html

The Introduction of a report answers:
► Proposal
► Facts of report
► Reader questions. (Page 87)
n the introduction of a report, you answer your readers’ question,

Which one of the following is an example of a progress report?
► Presentation of the policies and procedures required by a health care corporation.
► .Report on research done to ascertain whether online multimedia training for health
care professionals is a viable option.
► Summary of the end-of-year-one status of a two-year projectto
develop multimedia-based training modules for healthcare professionals.
Fall
2009 Question No: 1 ( Marks: 1 ) -
Please choose one
Which of the following is unsurpassed in its ability to depict the composition of a whole?
► Pie Charts (Page 118)

► Flow Charts
► Schedule Charts

Which of the followings are like good mail order forms, although they also provide more room
for explaining special needs.
► Order letters (Page 70)

► Adjustment letters
► Inquiry letters
► Deposit letters

► Strategic plan
► Indirect plan (Page 74)
► Direct plan
► Business plan

- Please choose one
Which of the following sentences
gives instructions?
► Open your book and turn to page twenty-five.
► You open your book and turn to page twenty-five.
► Do you open your book and turn to page twenty-five.
► Can you open your book and turn to page twenty-five.

- Please choose one
► couple of days
► last week
► a month ago

How can you make the following statement
Concise?
‘There are only four rules of our company and every employee is bound to follow these rules.’
► Four rules must be observed. (Page 33)


Which of the following is a nonverbal communication conveyed by posture and
movement?
► Expressions
► Body language
► Nodding of head
► Smile
http://psychology.about.com/od/nonverbalcommunication/a/nonverbaltypes.
htm

developing profile?

How will you define building credibility?
► Try to
earn confidence of strangers especially those
predisposed to be skeptical or antagonistic. (Page 164)
► Giving your audience a preview what’s ahead add to your authority and more importantly,
helps people understand your message.
► Arousing audience’s interest
► The relationship you have with your audience

How can we hold audience‟s attention?
► Plan to devote half of your time on audience’s behavior

► Present every point in light of audience’s needs and values. (Page
166)
► By changing tone of voice
► None of them

When analyzing an audience during the speech, the first thing the speaker should be aware
of is the audience's:
► Evaluation
► Understanding
► Motivation
► Attention (not sure)
What is meant by self-oriented roles?
► Showing relationship among ideas

► Calling attention to oneself and demanding recognition from others.
(Page 157)
► Drawing out other members by showing verbal and non verbal support, praise or agreement
► Suggesting decision-making procedures

---------is used to enclose one or more entire sentences that add relevant but not essential detail to
the main discussion.
► Ellipses
► Exclamation marks
► Parentheses (Page 145)
► Brackets

http://www.grammarbook.com/grammar_quiz/finding_subjects_verbs_1.a sp

http://www.grammarbook.com/grammar_quiz/quiz_results.a sp



► Wherever we go; people recognize us.

► Whenever, Cheryl, is in town she visits her sister.

► Whenever Cheryl, is in town she visits her sister.
► Whenever Cheryl is in town she visits her sister.
► Whenever Cheryl is in town, she visits her sister.
► Carl worried about the hurricane but tried to stay calm and help his
family.
► Carl worried about the hurricane but tried to stay calm, and help his
family.
► That is a promise that cannot be broken.

► That is a promise who cannot be broken.
► That is a promise whom cannot be broken.
► That is a promise which cannot be broken.

► The alarm clock went off at 4:00 o'clock.

► The alarm clock went off at four p.m. o'clock.
► The alarm clock went off at four o'clock.
► The alarm clock went off at four o'clock p.m.
asp


asp

► When I noticed that our dog cut it's paw, I called the veterinarian right away.
► When I noticed that our dog cut it's paw; I called the veterinarian right away.
► When I noticed that our dog cut its paw, I called the veterinarian
right away.
► When I noticed that our dog cut its paw; I called the veterinarian right
away.
----------------- is a list of source materials on a particular subject.
► Index
► Bibliography
► Appendixes
► Glossary
http://free-books-online.org/mix-books/business-communication/business-reports-parts-of-a-
formal- report/
► As the invitation stated, we'll see you on the tenth for our reunion.
► Like the invitation stated, we'll see you on the, tenth for our reunion.
► As the invitation stated, we'll see you the: tenth for our reunion.
► Like the invitation stated, we'll see you: the tenth for our
reunion.
http://www.grammarbook.com/grammar_quiz/prepositions_1.asp

Which of the following aspect denotes the necessary research and organizing ideas?
► Informal letter
► Report production (Page 84)
► Manuscript
► None of them



How many types of criteria are used in proposal?
► Two
► Three
► Four (Page 61)
► Five

Which of the following statement does not apply to the element of “discussion” in a report?
► It should be consistent with the study results.
► It should not go beyond the study results.
► It should generally be distinct from the results.
► In qualitative studies, keeping it distinct from results is difficult.

► Oral communication
http://en.wikipedia.org/wiki/Technical_Communication
FINALTERM
EXAMINATIO
N
Spring 2009
► capital
► enterprise
► project
► venture

In which of the following bars are replaced by drawings that represent the thing described?
► Bar graphs
► Line Graphs
► Pictographs (Page 118)
► Photographs

► Strategic plan
► Indirect plan (Page 74)
► Direct plan
► Business plan
- Please choose one Which
question is used to ask about residential
status?

- Please choose one

- Please choose one Why
style guides are widely used in
organizations?
► Both i & ii

one Claim letter is also called:
► Adjustment letter (Page 71)

- Please choose one
Which of the following can be
defined as follows
“It is not merely politeness with mechanical insertion of ‘please’ and ‘thank you’, rather it is
► Clarity
► Consideration
► Credibility

► Bad news message (Page 174)

developing profile?
Something that stands for or represents something else, especially an object representing an
abstraction is called:
► Pagination
► Symbol
► Equation
► Acronyms
http://dictionary.reference.com/browse/sym
bol



Which word in the following sentence should contain an
apostrophe? Phillipa cannot go to her friends party because her
parents have no cars.
► can’not
► parents’
► friend’s
► car’s
► The tomatoes that grow in her garden are unlike those you buy in a
store.
► The tomatoes which grow in her garden are unlike those you buy in a
store. http://www.grammarbook.com/grammar_quiz/who_vs_which_1.asp

http://www.grammarbook.com/grammar_quiz/finding_subjects_verbs_1.a sp

► I have been to San Francisco, California, Reno, Nevada, and Seattle, Washington.
► I have been to San Francisco, California; Reno, Nevada; and Seattle,
Washington.
► I have been to San Francisco California, Reno Nevada, and Seattle Washington.



► The elections will be held on the first Tuesday of November 2008.


► Jan asked, "What did Joe mean when he said, 'I will see you
later'"?
http://www.grammarbook.com/grammar_quiz/punctuation_mastery.a sp

Which of the following report is often used when sending information to a reader outside the
organization?
► Letter reports (Page 63)

► Formal reports



Which of the following reports represent prefatory parts, text and supplementary parts?
► Formal reports (Page 84)

How many elements are found in general superstructure of reports?
► Three
► Two
► Six (Page 86)
► Five

While practicing your speech you should do all of the following except:

Which of the following proposal section is related to researcher‟s investigation?

► Research question. (Page 93)

How many elements are found in conventional superstructure for instructions?
► Three
► Four
► Five (Page 112)
► Two

money.

How many categories of role playing are used in meetings?
► Three (Page 22)

► Two
► Four
► Five

How many elements are found in the conventional superstructure of a progress report?
► Three
► Four
► Five (Page 101)
► Six
FINALTERM
EXAMINATIO
N
Fall 2009


http://www.grammarbook.com/grammar_quiz/quiz_results.asp


► One-third of the eligible population are tending not to vote in national elections.
► One-third of the eligible population have tended not to vote in national elections.
► One-third of the eligible population tends not to vote in national elections.
http://www.grammarbook.com/grammar_quiz/grammar_mastery.asp

Which one of the following component is not a part of planning written message?

► Estimate the appropriate length (Page 46)



Which one of the following questions that produce specific information, save time, requires less effort
to answer, and eliminate bias and prejudice in answers?
► Close-ended questions (Page 155)

AIDS stands for:


Which of the following messages aim to influence audiences who are inclined to resist, so they depend
heavily on strategic planning?

► Could you help me? (Not sure)

► Help me?
► I need help.

► He is a happily married man.
http://www.grammarbook.com/grammar_quiz/hyphens_ly_words_1.asp
In the following sentence, which word is there a missing
apostrophe? My parents and their friends often visit each others
houses.
► House’s
► Parent's
► Other’s
► Friend’s

What punctuation mark should complete the following
sentence? John was angry and shouted at his son, “Go to your
room now!
► Question mark
► Full stop
► Speech mark
► Comma

Which of the following proposal section refers to discussion of results?
► Conclusion (Page 123)

► Budget
► Procedure

Which of the following speech offers a verbal explanation of a complex process?
► Oral briefing

is a matter of grouping or clustering ideas clearly.
► Visualization
► Simplification
► Word choice

Which of the following would be unethical to use in a persuasive message?

► Manipulation
► Persuasion
http://wps.prenhall.com/bp_bovee_bct_8/0,9931,1783814-
,00.html




► couple of days
► last week
► a month ago




Which of the following aspect represents a series of events that tells the reader what happened?
► Description
► Analysis
► Narration (Page 129)
Which of the following feature should be placed either immediately before or immediately after the noun?
► None of them
► Modifiers of noun (Page 132)



► Jan asked, "What did Joe mean when he said, 'I will see youlater?'"

What is meant by attitudes?


Which of the following element refers to brief overview of report’s most important point?
► Synopsis
► Contents
► Bibliography
http://en.wikipedia.org/wiki/Executive_summar
y

What should be the purpose of visual aids?


► Designing
► Revising
► Proofreading (Page 60)

Which one of the following should be placed either immediately before or after the noun?
► Modifiers of Nouns (Page 132)
FINALTERM
EXAMINATION
SPRING 2006
Question No: 5( Marks: 1 )- Please choose one

Fill in the blanks with appropriate words.
To create a memorable speech the subject of the speech should be
related to .
► (a) Government’s needs.

► (b) Media’s needs
► (c) Audience’s needs (Page 166)
► (d) None of above

Which of the following should be essentially considered during speeches and presentations?
➢ Dress
➢ Time
➢ Microphone
➢ None of above

-------------- is a nonverbal communication conveyed by
posture and movement.
► expressions
► body language
► nodding of head
► none of the above

Implication of a word or a suggestion separate from the usual
definition is called
► Denotation
► Connotation
► none of the above
http://free-books-online.org/mix-books/business-communication/barriers-in-effective-communication/
Question No: 9( Marks: 1 )- Please choose

one Buffer of a bad news should be
➢ explanatory
➢ neutral (Page 74)
➢ positive
➢ negative

All seven C's can apply to
► Written communication.
► Both of the above. (Page 31)
► None of the above.

Written defamation is called
► Slander
► Libel
► Written disagreeable opinions.
► None of above.
http://www.nolo.com/legal-encyclopedia/defamation-law-made-simple-29718.html

A semicolon is more---------- than the comma.
► Formal
► Informal
► Useful.
► None of above.
http://www.iolani.honolulu.hi.us/Keables/KeablesGuide/PartFour/SemicolonsandColons.htm

Salutations are used in
➢ memorandums
➢ Letters (Page 63)
➢ Informal speech.
➢ None of above.
➢

A visual consisting of parallel bars representing specific data is called
► Line graph
► Pictogram
► Bar graph
► None of above.
http://highered.mcgraw-hill.com/sites/0073525030/student_view0/glossary.html
Eng201 1500+ MCQS for MiDterm

First file 95% correct
1. Which of the following familiar expressions is correct replacement for ‘lucrative’?
Profitable
2. Verbs and are more concrete than adverbs and adjectives.
Nouns
3. The good organization of the content means .
Both of the above
4. Did the doctor look your leg?
At
5. ‘I left smoking long ago’
I gave up smoking long ago
6. How can you make your message forceful?
By using comparisons, By using figurative language……both
7. Which one of the following phrases are likely to offend and should be
avoided?I must refuse, we must deny
8. A computer programmer will write a/an to gain specific information about an

upcoming release of a software product from XYZ company.
Inquiry letter
9. In bad news messages, the is of crucial importance.

Tone
10. A bad News message always begins with a that provides a transmission to the refusal.
Neutral statement
11. In a business message, the words freedom, prestige, compassion, free, and comfort evoke
feelings.
Positive
12. If you are using letterhead stationery, include only the . Two lines below the bottom of the
letterhead.
Date
13. Business messages generally have purposes.
Three
14. With restructuring of companies, communications are now created mainly by
All employees
15. Select the option which is an example of a clear and coherent
sentence. His report focused on age and gender of managers
16. Eriq is just like all the French, so dismissive of Americans. The sentence contains
Cultural bias
17. The patient shows normal and appears to be psychologically stable.
Affect
18. Which of the following words fall in the category of unfamiliar words?
Ascertain and Peruse……Both
19. Full-Time college students should spend at least six hours a week studying if you want to
succeed.If they want to succeed
20. at the moment. I’ll get to the market.
As it isn‟t raining
21. Which of the following helps you to focus meeting on the core of topics and control its pace and flow?
Agenda
22. The purpose of giving complete is to ensure that the audience has no confusion
or lingering doubt about the message.
Supporting details
23. minutes are often required by federal, state, or local law, by-laws, charters,
or regulations in any organization.
Formal
24. A sales letter is a document designed to generate sales; therefore. It persuades the reader to
All options
25. Mathematics John’s favorite subject, while Civics is Andrea’s favorite subject.
Is
26. In business communications use the format if the document will be sent to
outside individuals.
Letters
27. is one of the cores of
concreteness.Grammar
28. makes a statement of support for a candidate by assessing the applicant’s qualities
and capabilities for performing a particular task.
Recommendation letters
29. When you are dissatisfied with a company’s product or service, which of the following is the best
option?
Written claim letter

30. Mr. John the report.
will
Consider
31. Select the option which gives the exact meaning of the verb ‘ accept’
Receive
32. When punctuation marks are omitted in the opening and closing lines of a letter, the
punctuation style is called.
Open
33. Which of the following is the most important part of indirect plan?
Buffer
34. What is a common mistake made in writing persuasive messages?

Using you perspective
35. words are usually more vivid than long ones and improve the readability of a
document. Short words
36. Which of the following transitional markers shows ‘additional details’?
: moreover, furthermore, in addition, besides…All

37. There types of minutes
are
Two
38. They talked about things and persons they remembered.
That
39. An order latter is also known as a or purchase order letter, it begins the paper trail of
a specific purchase.
PO
40. They saw a parking space two cars and drove it.
Between/ into
41. share a general document architecture, which is usually modified to suit

specific circumstances.
Proposals
42. The message senders need to assess their message from the eyes of the to be sure that they
have included all the relevant information
Received
43. English is constantly charging
Language and pronunciation……both
44. What is style in writing?
Style is the way of using words to achieve a certain tone or overall impression in wirting
45. When placing you don’t need to excite your reader’s interest, just stale your needs clearly
and directly
Order
46. The of an order letter is to provide the vendor with detailed instruction for fulfilling an
order
.
Objective
47. The persuasive message gives to the
audience.A free choice
48. Which one of the following is a specialized prepared to share relevant information with the
media? An e-mail
49. Most organization rely on for their existence.
Successful proposal writing
50. If you anything to say, just speak out.
Have
51. means preparing every message with the message receiver in mind.
Consideration
52. Choose the following verb from the following
options. Produce
53. Solicited and unsolicited are types of
letters
54. In bad news messages, you as a business person need to help your audience understand the under
the circumstances, your decision was and reasonable.
Fair
55. Functional words express relationships among content
words. True
56. The main idea of a business message is usually which is/are concisely stated.
One idea
57. are an essential component of almost all admissions, grant and employment processes.
References
58. Concreteness does not make use of denotative words instead of connotative words
False
59. The selection of format, style and organization of a report is done independent of the reader’s
requirement.
True
60. Sarah washed the apples them in the fridge.

And put
61. Will you please provide the details of the equipment utilization for the last quarter? This statement
isan example of;
A routine inquiry
62. A message which in a reliable and competent manner is labeled as a credible message.
Completes an idea
63. In a coherent sentence the words are arranged so that the ideas clearly express the intended
meaning. True
64. Where’s USB drive I lent you last week ?
The
65. In the organization sends out uninvited messages to sell a product or service.
Persuasive and formal reports…both
66. A letter of asks someone for specific information.
Inquiry
67. Either answer acceptable.
Is
68. Which one of the following is an example of a nonverbal
message? Eye contact
69. Which of the following is not a general purpose common to business
communication? To negotiate
70. Concise business writing includes
None of the above and sentences ……both options
71. One should be careful about the chances of being while making a direct request.
misunderstood
72. Mr. Ms and Mrs Are

Recipient titles
73. A memorandum is a document which
is. All options

74. In business communication use the format
if the information is being sent inside anorganization.
Memorandum
75. In business communication use the format if the document will be sent to
outside individuals
Letter
76. is considered to be the best attitude in business environment.
You-attitude
77. One of the aspects of editing a message is to
Install editing software
78. When it doubt, use the more familiar words; audience will understand them better. This is the
„golden rule of ‟
Clarity
79. is achieved through a balance between precise language and familiar language
Clarity
80. In a sentence the words are arranged so that the ideas clearly express the
intended meaning.
Coherent
81. Which of the following is the first and the most essential step in writing bad news
messages? buffer
82. The mechanical insertion of ‘ phase’ and ‘ thank you’ does not ensure
Courtesy
83. Which of the following is a part of an indirect
plan? All options
84. are an essential component of almost all admissions, grant and employment processes as
it provides a statement of support for a candidate.
References and recommendations

85. words are usually more vivid than long ones and improve the readability of a document.
Short
86. Any information against the expectations of is considered bad news.

All options
87. Adjustment letter is a letter in answer to a letter. The answer may either be a refusal or
a grant
Complaint
88. The quality that gives force to important parts of sentences and paragraphs is
Emphasis
89. Content words (nouns,verbs,adjectives, adverbs ) have both a denotative meaning as well
as connotative meaning.
True
90. When no special persuasion is needed, the use of is recommended.
Direct request
91. A good business letter is simple and straightforward without being harsh or .
Patronizing
92. Keep yoursimple and focused, so the purpose of your letter is clear.Letter
93. Which type of letter can be used as a legal document to show the transaction between the
customer and vendor?
Order letter
94. Consideration simply means that the writer shows in his communication style.
Empathy
95. Breaking the longer sentences into shorter ones improves
Readability
96. Which of the following is associated with scholarly
writing? Formal writing
97. What are you doing the
weekend?On
98. Which of the following aspects are covered by the words ‘report’?
Both a&b
99. The lawyer his relative innocent.

Aims to prove
100. Acknowledgments are appropriate for
Larger orders
101. letter is written you want to recognize some one for

his help or support when you were in trouble
Appreciation
102. The aim of a is to establish a working relationship to make it happen.
Business proposal
103. Which of the following letter accompanies a larger item, usually a document?
Transmittal letter
104. Getting the meaning from your head accurately to the readeris the purpose of
Clarity
105. Credit references are generally used to determine the credit ofa person or individual
True
106. Communication that seems inconsequential can become very important if information it contains
is
Complete and effective
107. Generally speaking, in business we communicate
To both persuade and inform
108. are considered binding contracts, so one should

avoid implying offers or promises that can‟t be delivered
sales letter
109. While composing a business message, choose words that be misinterpreted.

Won‟t
110. Most organizations rely on for their existence.
Meeting with companies

111. at the beginning of a persuasive request shows the reader that you know about his or her
concerns and you have some reasons for making such.
An attention getting device
112. In the body of a business letter, what goes between each
paragraph? One space if hand written and Two space if
typed………both
113. A memorandum may take the form of .
Skype chat
114. In which direction does communication flow in a formal communication
network? Downward
115. In the of a job application letter you have to refer to your enclosed resume and express your
desire for an interview, stating when and how you can be
End matter
116. in AIDA plan is the opportunity to remind readers of the benefits of taking the
particular action.
Attention phase
117. business people inform customers about the benefits of a product/action so the customers
can recognize how all the product/action will fill their need.
Aesthetical
118. With restructuring of companies, communications are row created mainly by
Supervisors/ managers
119. Mr. ali our English teacher, believes that students who major in economics or physics
their imaginations
Ruin
120. His birthday is coming next
week.Up
121. The fans at the back of the theatre and that woman in front making too much noise.
Were
122. When you letter extends onto a second page you should use for the second page
Plain Paper
123. Whether written or oral, messages begin with a clear statement of the main
idea, clarify any necessary details and end with a courteous close
Positive
124. Neither my brothers nor my father attended
collegeHave
125. Which of the following elements relate to the organizing direct request?
Main idea, necessary detail and specific action
126. Which format should be used if the information is being sent inside an
organization? Memorandum
127. Biased language that might offend the audience is based on .
All options
128. Therefore, Because, accordingly, thus, hence are used for
Additional details
129. While placing an order, there is no need
to Force your reader
130. One of the major flaws of a failed communication is
Fixed explanations
131. A/An letter is a letter in answer to a complaint letter. The answer may either be a
refusal or a grant.
Claim
132. Which one of the following is the best expression to use with the customers for payment
demand.
Please send your payment so we can proceed with your order.
133. She looked from her book when she heard the noise.
Up
134. Which of the following statements is part of persuasion in oral
presentation? Gaining willing acceptance of an idea

135. When you turn your ideas into a message, you are the
Decoder
136. The reactions of a colleague or a prospective customer to an incomplete answer are likely to be
Unfavorable
137. Documents that are meant to ‘enact’ something include authorization memoranda and
Acceptance letters
138. Briefing, goodwill, information and report are part of speaking.
Public
139. Effective business communication is not
Concise
140. The performance of our players was rather
Worse than I had expected
141. Why important observations, suggestions , or objections should be
written? All options
142. is not one of the 7C’s of communication
Character
143. Creativity is a measure of your believability based on how much trust you evoke and how
reliable you are.
True
144. Written language is more and generally follows a standardized grammar,

structure, organization and vocabulary.
Restricted
145. Courtesy means only thinking about receiver and not valuing his
feelings. False
146. Which of the following statements is more ‘Vivid’

This letter is three times as long as you said it would be
147. accuracy depends on the writter’s conceptual mastery of the subject and its
vocabulary, as well as on his or her ability to analyze and shape data with a minimum of distortion.
Stylistic
148. Common implicit goals are to establish a relationship, create trust and establish credibility, and
Document actions
149. Readers consisting of diverse groups with widely varying backgrounds and responsibilities canbe
named - readers
Complex
150. is a short, familiar and conversational word for ‘ have need for’
Need
151. Accuracy, which is the careful conforming to truth or fact, has three main aspects which
include document accuracy, stylistic accuracy and
Technical
152. Which of the following words fall in the category of unfamiliar
words? Ascertain and Peruse. Both
Readability
Inquiry
155. Which of the following words should be avoided when writing an adjustment
grant? All options
156. A letter in which all parts begin at the left margin are in form.
Full book
157. Which of the following appear at the end of the report?
All options
158. Which of the following traits help in building good
will? Throughtfulness and Appreciation

159. Which of the following phrases is likely to offend and should be
avoided? We must deny
160. Which of the following is associated with scholarly writing?

Formal writing
161. A letter of inquiry asks someone for specific
information. True
162. is a very vital step in composing a business message, and if one commits an error in this
stage, it will be irreversible.
Concluding
163. is a neutral statement which is meant to bring the audience is an accepting mood.
Good news
164. Which of the following familiar expressions is correct replacement for ‘ Lucrative’?
Profitable
165. In business communications use the format if the information is being sent inside
an organization
Memorandum
166. He with his brother regularly.
Corresponds
167. How can business messages be more effective?
By being purposeful, audience-centered, and concise
168. is brief, informal report used to establish a record
Memorandum
169. In a business message, talk to your audience in a way that they are left with no
Confusion
170. Keep your simple and focused, so the purpose of your letter is clear.
Letter
171. In the composition of a business message technology like Microsoft Word affects the
composing process by
Increasing both productivity and effectiveness

172. Which one of the following is not a way of developing a
paragraph? Clarification
173. are documents which present focused, salient content to a specific audience.
Reports
174. The signature on a letter is handwritten directly above the
Writer‟s name
175. Phrases such as ‘ to continue the analysis’ ‘on the other hand’ and ‘additional concept’ are
used for
Smooth transitions
176. Maury and his brother to the bowling alley every day.
Go
177. are challenging to write because we know our readers will not be happy to receive the
news.
Bad news messages
178. Generally speaking, in business we do not communicate to persuade and
inform. False
179. In section of the application letter explain specifically why you are qualified for the job.
Describe education, work experience and any other activity that display relevant talents.
Body
180. The should normally begin with a brief summary statement, in one or two sentences,
identifying the key topic and the scope of the memorandum.
Memorandum
181. Business letters are formal letters used for correspondene.
All options
182. Verbs and are more concrete than adverbs and adjectives.
Nouns
183. Buffer statement constitutes the part of a bad news message written in
indirect organizational plan.
First
184. A message organized by using direct plan starts with a buffer statement.
false
185. His years of smoking have negatively his health.

Affected
186. are often used to present the result of an experiment, investigation, or an

inquiry
Reports
187. While placing an order, there is no need to .
Excite your reader
188. Customer service correspondence occurs in format.
Letterhead or postcard
189. There are a number of elements to a/an letter. Complete the
statement.Business
190. Breaking the longer sentences into shorter ones
improves Readability
Inquiry
grant? All options
193. A letter in which all parts begin at the left margin are in form.
Full book
194. Which of the following appear at the end of the
report? All options
195. Which of the following is associated with scholarly
writing? Formal writing
information True
197. is a very vital step in composing a business message and if one commits an error in this stage,
it will be irreversible
Concluding
198. He with his brother regularly.
Corresponds
200. is brief, informal report used to establish a record
Memorandum
201. In a business message, talk to your audience in way that they are left with no
Confusion
Increasing both productivity and effectiviness
203. Which of the following statements is more ‘ Vivid’
Writer‟s name
206. Maury and his brother to the bowling alley every day
Go
207. are challenging to write because we know our readers will not be happy to receive the news
Bad news messages
208. Generally speaking, in business we do not communicate to persuade and
inform False
209. In section of the application letter explain specifically why you are qualified for the job.
Body
210. The should normally begin with a brief summary, in one or two sentences, identifying the
key topic and the scope of the memorandum.
Memorandum
211. Business letters are formal letters used for correspondence.
All options
indirect organizational plan
First
213. A message organized by using direct plan starts with a buffer
statement. False
214. His years of smoking has negatively his health.
Affected
215. Which of the following is considered an effective approach for routine, good- news and
goodwill messages?
Direct approach
216. Everyone on the bus annoyed by the little boy running up and down the aisle
Was
217. Which of the following statement establishes credibility?
We‟re glad to make this recommendation
218. E-mail messages typically take the form of -
Memoranda
219. means that you must have one main idea in a paragraph. In case of other ideas
they must be clearly related
Unity
220. Allotting time properly is very important. Especially when time is short, you need to schedule
yourself carefully and stick to it is called -
Scheduling
221. If you want to minimize the distortion which happens when a message is passed from person to
person, then you are -
Written medium
222. An order letter is also known as a PO or purchase order letter

True
223. Business letters are formal letters used for corrrrespondence

All options
224. All employees are requested to from smoking in the presence of customers.
Refrain
225. The administration of the school district asks that each student bring identification before
enrolling in the ALC.
Change „ them‟ to „his‟ or „her‟
226. Credit references are generally used to determine the credit worhthiness of a person or
individual.
True
227. In the organization of a direct request the very first step is to state the .
Cordial request for specific action
228. To whom usually good will letters are
written? Customer.
229. Which of the following gives the customer an idea of the work that has been completed to date?
Interim progress reports
230. of a business letter shows whether any material is enclosed with the letter and who is receiving
a copy of the letter.
End notation
231. Oral communication is also known as
Impersonal communication
233. If you message is specific, definite and vivid; which of the following principle has been
applied?
Corecteness
234. The - of an order letter is to provide the vendor with detailed instructions for fulfilling an
order.
Objective
information. True
236. Which of the following leaves your audience with the feeling that you have their personal
welfare in mind ?
Courteous Close
237. In case of a business message which medium of communication is more effective when instant
feedback is required?
Oral medium
238. Which of the following factors should be kept in mind regarding audience while writing
persuasive messages?
All options
239. Effective professional correspondence uses an appropriate style, clear and concise language, and
The active voice
240. Reports cover everything
including. All options
241. Proposals share a general document architecture, which is usually modified to suit specific
circumstances
True
242. Various techniques are used to generate correspondence back to the
customer. True
243. with customers is gained by being enthusiastic, sincere, and trustworthy.
Credibility
244. Sales letter influences the reader to take a specific action by making an offer – not an
announcement- to him
True
245. When the sentence length increases, try to chop it down
into sentences.Two
246. Acknowledgements are appropriate for
Lager order
247. To persuade and to collaborate are the purpose of a business message
General
248. Why a false statement should not be included in a sales letter?
Because it‟s a fraud
249. are considered binding contracts, so one should avoid implying offers or
promises that can‟t be delivered.
Sales letters
250. Do not change without facts is a guideline to achieve
Consideration
251. The of a business proposal is to establish a working relationship to make it happen
Aim
252. While placing an order, there is no need to -
Excite your reader
253. While planning long reports choose a significant basis or guiding for the division
of topic
Principle
254. An agenda is a simple list of to be discussed.
Topics
255. are often solitary in their process
Writers
256. In order to write a letter of recommendation for a person, you
need. All options
257. Using incorrect words, incorrect grammar, and faulty pronunciation is called
language and this all suggest the inability to use good English
Substandard
258. Which of the following help the reader quickly identity the
content? Heading and captions

259. inform customers about the benefits of a product or an action.
Ethical business people

260. Select the option which is an example of a clear and coherent
sentence. His report focused on age and gender of managers
261. Mr. John will the report
Consider
262. In writing commercial correspondence, it is important to employ a friendly yet

efficient
Tone
263. In the years, he grew richer.
Subsequent
Writer‟s name
265. Short report is submitted in the form of a letter or
memorandum. True
266. FAQ means
Frequently asked questions
267. While composing a message, vary the style to create a that suits the purpose.
Tone
268. Why information in a message should be well organized?
All options
270. Biannually means
Two times in a year
271. In order to write a letter of recommendation for a person, you
need. All options
272. What do you usually have for breakfast?
No article
273. A memorandum may take the form of
Email
274. Which of the following is the first and the most essential step in writing bad news
messages? Buffer
273. not only conveys information, but also establishes a contractual relationship
between you and the organization.
Acceptance letter
275. Letter of recommendation are extremely
important. All options
276. are documents which present focused, salient content to a specific audience.
Reports
277. of a business letter whether any material is enclosed with the letter and who
is receiving a copy of the letter.
End notation
278. ‘You- attitude is best implemented by expressing your message in terms of the audience’s
interests and needs.
True
279. the news on at five or six?
Is
280. In short reports attachments may consists of
Several pages
281. Which of the following have both, a denotative meaning and a connctative
meaning? Content words
282. He the job.
Executed
283. Letters can be used to communicate in
Formal contexts and semi-formal contexts……both
284. Acknowledgements are appropriate for
Larger order
285. An audit report contains numbers usually in the form of
Tables
286. words are usually more vivid than long ones and improve the readability
of a document.
Short
287. Department is the department of an organization that responds to inquiries

or complaints from customers of that organization
Customer Services
288. In the organization sends out uninvited messages to sell a product or service.
Unsolicited letter
290. Job application letter should accurately restate the key terms of
employment. False
291. Usually technical-information letters announce .
Technical information
292. Which of the following in the primary vehicle communication within an
organization? Memorandum
293. Which of the following are known as ‘Elements of a of a paragraph’?
All options
294. The is best implemented by expressing your message in terms of the audience’s
interests and needs
You attitude
295. The of the document helps you decide how to precede, how to respond to the
audience,which information to focus on, and which channel or medium to use.
Purpose
296. When you are dissatisfied with a company’s product or service, which of the following is the
best option?

297. Memo is the short form of.
Memorandum
298. Ethical business people especially inform their customers about the true .
Benefits of a product
299. In which of the following message categories would you place sales and marketing
messages? Persuasive messages
300. Choose precise, concrete and familiar word for the term ‘ render assistance to’
Help
301. He tomorrow
Will pay
302. A business message is said to be well organized if are stated clearly.
Claim and iquiry
303. Data included in reports should be .
All options
304. Which of the endings best goes with the opening ‘ Dear Personal Director’ in letter Writing?
Best regards,
305. There are types of writing.
Five
306. One should frequently use courtesy word/words and phrase/phrases like…..
All options
307. Which of the following is not an example of the pair of
words? Between, among
308. are often used to display the result of an experiment, investigation, or inquiry.
Reports
309. Which ‘ transitional word’ is used to show’ comparison and contrast?
Conversely
310. Reports are the documents which present focused and salient results of an
experiment, investigation or an inquiry to a specific audience.
True
311. To whom usually good will letters are written?
Customer
312. He a new job.
Found
313. The main idea is the single idea, concisely stated.
Most important
314. Letters of are typically related to employment, admissions to institutions

of higher education or scholarship eligibility.
Recommendation
315. Concreteness does not make use of denotative words instead of connotative
words. False
316. He with his boss tomorrow.
Will discuss
317. A better organized message has chances of understanding on the part of

the audience.
Increased
318. The message senders need to assess their message from the eyes of the to be sure
that they have included all the relevant information.
Receivers
319. Formal minutes are often required by federal, state, or local law, by-laws, charters,
or organizations
True
statement. False
321. Which of the following is not a part of indirect plan for bad news
messages?A clear statement of the bad news.
322. are considered binding contracts, so one should avoid implying offers or
promises that can‟t be delivered.
Sales letters
323. stems from a sincere you-attitude. It is not merely politeness with mechanical
insertion of „ please‟ and thank you but applying socially accepted manners is also a form of it.
Courtesy
324. Which of the following parameters defines demographics of
consumers? Income
325. Any information against the expectations of is considered bad news.
All options
326. In the body of a business letter, what goes between each paragraph?
One space if hand written and two spaces if typed ……both
327. Which of the following is not the purpose of informational
reports? To inform or instruct the reader.
328. Which one of the following makes use of denotative words instead of connotative
words? Concreteness
329. Communicating concretely does not mean being .
All options
330. The subject of a business report its format and vocabulary.
Affects
331. There have been a lot of rain in the lower mainland in the last twenty-four hours.
Change „ have been‟ to „has been‟
332. In many organizations the final place of writing is a team effort with more than one
writer working on a single document is called
Collaboration
333. When you know the reader’s name but not the gender, which is an appropriate
salutation? Dear hiring Manager
334. My brother likes maths he doesn’t like history.
But
335. Both an essay and a paragraph is required for successful
graduation. Change is to are

Confusion
concreteness.Grammer
information. True
339. Which of the following you should avoid when you are responding to a claim and
your company is at fault?
Sympathizing with the customer‟s inconvenience
340. Letters of are extremely important in decisions to hire, admit an individual

andto award a scholarship or grant.
Recommendation
341. Which part of speech is especially powerful and tells what is happening in a
sentence? Verbs
342. When placing an order, you should excite your reader’s interest.
False
343. Consideration is also called the
You-attitude
344. Which of the following is NOT used in external business
communication ? Memo
345. Effective professional correspondence uses an appropriate style, clear and concise
language, and
The active voice
346. Acceptable writing mechanics is related to of a document.
All options
347. Stems from a sincere you-attitude. It is not merely politeness with

mechanical insertion of please and thank you but applying socially accepted manners is also a
form
Courtesy confirm
348. are an essential component of almost all admissions, grant, and

employment processes as it provides a statement of support for a candidate.
349. In which directions does communication flow in a formal communication network?

Downward
350. Which of the following leaves your audience with the feeling that you have their
personal welfare in mind?
Courteous Close
AS it isn’t raining
352. In attachments may consists of several pages.
Short reports
353. While writing news message, avoid blunt statements that are likely to cause pain and
anger. True
354. An agenda is a simple list of to be discussed.
Topics
355. Adjustment letter is a letter in answer to a letter. The answer may either be
refusal or a grant.
Complaint
356. In composing a business letter, the most important skill is .
The art of delivering
357. Which of the following is not a characteristics of
correctness? Check accuracy of figures, fact and words.
358. We are looking the shops when we were in the market.
Around
359. Various techniques are used to generate correspondence back to the
customer. True
360. Which of the following sentences contains figurative
expressions? She could be called the spark plug of the group
361. When the sentence length increases, try to chop it down into
sentence
sTwo
362. Allotting time properly is very important, Especially when time is short, you need to
schedule yourself carefully and stick to it is called
Scheduling
363. The aim of a is to establish a working relationship to make it happens
Business proposal
364. Which type of product is intangible?
Services
365. While composing a business message, choose words that be misinterpreted.
Won‟t
366. makes a statement of support for a candidate by assessing the applicant’s

qualities and capabilities for performing a particular task.
367. If a memo is typed by a person other than the memo writer should be used.
Reference initials
368. Did the doctor look your leg?
At
369. To decode a message is to;
Interpret a message
370. Use the memorandum format if the information is being sent inside an
organization. True
371. Which of the following letter accompanies a larger item, usually a
document? Transmittal letter
372. The subjects of a business report its format and vocabulary.
Affects
373. There are a number of elements to a/an letter. Complete the
statement.Business
374. Claim is a legal demand or assertion by a claimant for for a loss
All options
375. Which one of the following is not the part of proposal structure?
Subject
Writer‟s letter
377. Choose the verb from the following
options. Produce
378. Which of the following is an essential component of employment
process? Refrences
379. For effective designing of documents special attention is paid
to. All options
380. Which of the following is the first step involved in planning a sales
letter? Determining the main idea
381. The decode a message is to.
Interpret a message
382. Protocol is another name for _
Minutes
383. Proposals share a general document architecture, which is usually modified to suit
specific circumstances.
True
384. While writing bad news message, avoid blunt statements that are likely to cause pain
and anger.
True
385. How main types of sentences are used to give your sentence
variety? 3
386. If you expect your audience to with you, use a structure that focuses attention
on conclusion.
Agree
387. Which of the following options is likely to offend and should be
avoided? None optins
388. Job application letters not only convey information, but also establish a contractual
relationship between you and organization.
True
389. Which of the following is not a part of indirect plan for bad news
messages?A clear statement of the bad news
390. The planning stage should take about
50% of the time you have to produce the message
391. How many punctuation styles are usually used in business
communication? Three
392. The subject of a business report its format and vocabulary.
Affects
393. There are a number of elements to business
letter. True
394. There have been a lot of rain in the lower maintained in the last twenty-four
hours. Change have been to has been
395. In the body of business letter, what goes between each paragraph?
One space if hand written and two space if typed…both
396. Which of the following is not the purpose of informational reports?
To inform or instruct the reader
397. Formal minutes are often required by federal, or local law, by laws, characters, or
regulations. True
398. He with his boss tomorrow.
Will discuss
information. True
400. is one of the cores of concreteness
Grammer
401. There are types of writing

Five ……confirm
FALSE
403. Communicating concretely does not means being
Vague and general in one‟s writing
404. Which of the following parameters defines demographics of
consumers? Income
Confusion
406. In many organization the final piece of writing is a team effort; with more than one
writer working on a single document is called _
Collaboration
407. A business message is said to be well organized if are stated clearly.
Purpose and subject
408. How many type of sentences are used to give your sentence
variety? 3
409. In attachments may consists of several pages.
Short reports
410. If you expect your audience to with you, use a structure that focuses attention
on conclusion.
Agree
411. Which of the following is NOT used in external business
communication? Memo
412. Which of the following sentences contains figurative
expression? She could be called the spark plug of the
group
413. Which of the following is an essential component of employment
process? Refrences
414. Which of the following factors should be kept in mind regarding audience while
writing persuasive messages?
All options
415. The organization of a longer message should reflect both the

Purpose of the message and the audience‟s probable reaction
416. To whom usually good will letters are
written? Customer
417. Construct effective sentences and paragraph for .
Clarity
True
419. IS your mother working in old office building?
No article
420. Which part of speech is especially powerful and tells what is happening in a
sentence? Verbs
421. I like sohail and Eiffel tower is in Paris
Unity
422. In bad news messages, you as a business person need to help your audience remain
towards your business and possibly towards you.
Disposed
423. A buffer is the last step while writing an indirect
plan. False
424. Which of the following should be kept in mind regarding audience while writing
All options
425. Which of the following falls under the category of substandard language?
All options
426. When you know the reader’s name but not the gender, which is an appropriate salutation?
Dear ali confirm
427. Age, gender, occupation, income, and education are aspects of vital consideration
for defining the audience.
Demographic
Formal writing
429. Varying our style can enable us to sound passionate or objective in a written
document. True
430. She came some old letters in the cellar.
Across
431. End mater of a proposal includes
All options
432. In mixed punctuation a comma flows the
salutation. False
433. In mixed punctuation a colon flows the salutation.
True
434. Which of the following elements relate to the organizing direct requests?
General rule, main idea and cordial request
435. Which of the following transitional markers shows additional
details? Furthermore
436. Which of the following gives you an opportunity to get your message across to a skeptical
or hostile audience?
Indirect approach
437. Which of the following ensures success to message by leaving audience with a feeling of
their personal welfare in mind?
Courteous close
438. In bad news message, the is of crucial importance.
Tone
439. Don’t make false promises. People are more likely to react positively to your message when
they have confidence in you. The above statement is an example of
Credibility
440. Most organization rely on for their existence.

concreteness.Grammar
442. They talked about things and persons they remembered.
Which
443. If you are using letterhead stationery, include only the two lines below the
bottomof the letterhead.
Date
444. In the of a job application letter you have to refer to your enclosed resume
and express your desire for an interview, stating when and how you can be contracted.
End matter
445. The should normally begin with a brief summary statement, in one or
two sentences, identifying the key topic and the scope of the memorandum.
Memorandum
446. All of the following messages are likely to please your audience
except. Granting an adjustment.
447. Be aware of the difference between a request in question form and a question
that is part of a request.
Polite
448. The contract .
Had a requirement of 2
years
mode of communication.
449. Business letter is the
most Convinent
450. Which of the following indicates
consideration? Focus on you instead of I or
we
451. Functional words include .
Conjunction and preposition and articles and pronouns …. Both

452. It stems from a sincere you- attitude . Mechanical insertion of please and thank you is not
helpful. Rather it is politeness that grows out of respect and conern for other. The above
statement describes which of the following.
Courtesy
453. are functional units that receive around a single thought.
Paragraph
Style is the way of using words to achieve a certain tone or overall impression in writing.
455. If a memo is typed by a person other than the memo writer should be used.
Signature line
456. When you letter extends onto a second page you should use for the second page.
Letterhead
457. Defining the purpose of the document helps the writer to .
Decide all of the above
458. Identify the statement which should NOT be included in NECESSARY DETAILS
section of a positive message.
Satisfy reader‟s information needs
459. A sentence expresses one independent clause and one or more dependent clauses.
Complex
460. While communicating do not leave your audience in .
Doubt
461. Communication that seems inconsequential can becomes very important if information
it contains is
Full of facts and business jargons

462. Did the doctor your leg?
look At
463. If you expect your audience with you, use structure that focuses attention on
to conclusion.
Agree
464. Recommenders must be people.

Respectable
466. The purpose of is to get the meaning from your head accurately to the reader.
Clarity
467. includes doctorial dissertations, scholarly articles, top-level

government agreements etc.
formal writing
468. Which one of the following is the part of proposal
Structure? Letter of transmittal
469. Which of the following parameters defines demographics of consumers?
Income
470. A good writer is highly as he strongly believes that a message sent is not message
received.
Investigate
471. In - of AIDA plan your objective is to encourage your audience to hear

about your main idea, problem or new product.
Attention phase
472. There have been a lot of rain in the lower mainland in the last twenty four
hours. Change have been to has
473. TONE is the most difficult part of writing to control because it is .
Non-formal
474. In writing commercial correspondence, it is important to employ a friendly yet efficient
Tone
475. Which term from the following is used to describe type of
audience? Primary
476. Desire is one of the four phrases of Aida plan
True
477. The main idea is the single idea concisely stated.
Most important
478. Acceptable writing mechanics is related to of a document.
All options
Quiz 2 updated correct
1. To give your readers a feeling about their welfare on your part makers
the message .
Successful….confirm
2. Acknowledge letters are sent to a customer confirming the receipt of a/an .
All options…. Confirm
Technical information…confirm
4. Which format should be used for the information being sent inside an organization?
Memorandum…confirm
5. Customer services is the department of an organization that responds to inquiries or complaints

from customers of that organization.
True…..confirm
6. A computer programmer will write a/an to gain specific information about an

upcoming release of a software product XYZ Company.
Inquiry letter…..confirm
7. Your message is unlikely to succeed if your audience is left with the feeling that you have
their personal welfare in mind.
False……confirm
8. Your message is most likely to succeed if your audience is left with the feeling that you have
their personal welfare in mind.
True….confirm
9. Whether written or oral, positive messages begin with a clear statement of the main idea, clarify
any necessary details and end with a close.
Courteous…..confirm
10. While writing an adjustment letter the individual or the department responsible for
the poorperformance can be blamed.
True……confirm
11. While responding adjustment letters, end the letter on a .
Pleasant note…….confirm
12. While responding adjustment letters, reveal the good news in the first .
Sentence of the letter….confirm
13. While responding adjustment letter, Explain the various circumstances under which .
Action has been taken…..confirm
14. While responding adjustment letter, Don’t blame an individual or .
A specific department…confirm
15. While responding adjustment letter, Avoid lame excuses such as “Nobody’s perfect” or .
Mistakes will happen….confirm
16. Use the indirect approach when the audience is.
Displeased….confirm
17. are an essential component of almost all admissions, grants, and

employment processes.
References…confirm
18. How many BLANK LINES do we leave for a signature in a personal business letter?
3…..confirm
19. The two basic strategies to communicate bad news message are direct plan and the indirect plan.
True….confirm
20. makes a statement of support for a candidate by assessing the applicant’s qualities and
capabilities for performing a particular task.
Recommendation letters…..confirm
Main idea, necessary detail and specific action…..confirm
22. To encourage the future sale is one of the goals while answering request that involved no
potential sale
false…confirm
any necessary details and end with a close
Courteous ……confirm
24. A is the information, the name of an individual, or the name of an organization that can
provide details about an individual‟s part track record with credit.
Credit reference…..confirm
25. Adjustment letter is a letter in answer to a letter.
Complaint…confirm
26. Which of the following is a purpose of writing ‘ courteous
close’? All options…confirm
27. His birthday is coming next week.
Up….confirm
false…confirm
All options…confirm
30. An indirect organizational plan is a technical way to express a bad news and helps us to avoid a
.
Negative decision
31. Which part of a routine reply or positive message should contain the details?
The opening of the message…..confirm

32. Whether written or oral, messages begin with a
clear statement of the main idea, clarifyany necessary details and end with a courteous close.
Positive…..confirm
Main idea…confirm
34. In the organization of a direct request the 2nd step is to .
Give necessary details….confirm
35. In the organization of a direct request the 3rd step is to close with a Cordial request for .
specific action…confirm
36. Which of the following plan should be used for a bad news
message? Indirect plan…..confirm
37. All employees are requested to from smoking in the presence of customers.
Restrict…..confirm
38. The punctuation mark that belongs to the salutation of a business letter is a .
Colon…confirm
39. letter begins the paper trail of a specific purchase.
Order….confirm
40. An is also known as a PO or purchase order letter.
Order letter…confirm
41. An Order Letter is also known as a .
PO…confirm
42. Order letters are like good mail order forms, although they also provide more room for
explaining special needs are known as .
Placing orders….confirm
43. Department is the department of an organization that responds to inquires

or complaints from customers of that organization.
Customer Services…confirm
44. The opening paragraph states the reason for the letter. The frank request should arouse curiosity
and encourage a frank response.
Structure of customer letter…confirm

45. Legal demand or assertion by a claimant for compensation, payment, or reimbursement for a
loss under a contract, or an injury due to negligence.
Claim….confirm
46. It is the process of handling and settling claims or the amount requested by a policyholder
or claimant because of a loss or damage.
Adjustment…confirm
47. is a letter in answer to a complaint letter. The answer may either be a refusal or a grant.
Adjustment letter….confirm
48. In the of a report, present the main pieces of knowledge communicated in the literature
and identify some significant gap in this knowledge.
Literature review…..confirm
49. In report writing, a is a declarative sentence which summarizes the specific topic and
goals of a document.
Purpose statement……confirm
50. Which of the following report is based on observation and experiment instead of
theory?. Empirical research report
51. Read the following statements and select the one free from gender bias.
A professor should his students papers according to this set of predetermined

guidelines.
52. Which of the following errors does a sentence contain when it has long strings modifiers or nouns?
Stacked modifier…confirm
53. Which sentence is punctuated correctly?
The chairman asked, “Why are our profits down?”….confirm
54. What is the last step in planning a report?
Interpreting your investigation and research…..confirm
55. What is the 4th step in planning a report?
Conduct research….confirm
56. What is the 3rd step in planning a report?

Prepare a work plan…..confirm
57. What is the 2nd step in planning a report?

Outline the issue for investigation…confirm
58. What is the 1st step in planning a report?
Define the outline and purpose…confirm
59. Which of the following sentences is correctly punctuated?
Paris, France is my favorite place to visit……confirm
60. section does not simply focus on interpreting the facts but also on answering the
readers’ question, i.e “ How are those facts significant to us ?”
Conclusion…confirm
61. Commas are used to:
All options…..confirm
62. is a neutral statement which is meant to bring the audience in an accepting mood.
Bad news….confirm
63. Which of the following is the most important part of indirect
plan?A buffer
64. An order letter is also known as a PO or purchase order letter.
True…confirm
65. End mater of a proposal includes .
Bibliography, resumes, appendixes…..all options…..confirm
66. Credit references are generally used to determine the credit worthiness of a person or individual.
True…..confirm
67. While placing an order, there is no need to .
Excite your reader….confirm
68. While placing an order, you don’t need to .
Excite your reader…..confirm
As it isn‟t raining……confirm
70. What is a buffer in a negative message?

It explains the reasons for the negative message
grant? Sorry, mistake , Problem All options
72. Which one of the following phrases are likely to offend and should be avoided?
I must refuse, we must deny….confirm
73. Do not begin an indirect message with .
Blunt no….confirm
74. Which of the following is not a common problem that can cause poor organization of a message?
Using brainstorming technique…..confirm
75. ‘Approving Credit’ and ‘Credit Reference’ are the two types of positive responses to routine credit
requests.
True ......... confirm
76. Which of the following ensures success to message by leaving audience with a feeling of their
personal welfare in mind.
Courteous close…….confirm
77. Your reason for communicating can usually be expressed in a sentence or two, but you will need
more spaces or time to explain your point completely so that your audience will have no confusion
or lingering doubt.
Necessary details…..confirm
78. Almost all business communication has two basic purposes: • To convey information • To produce
in
the audience a favorable (or at least accepting) attitude or response
Clear statement of the main idea….confirm
any necessary details and end with a courteous close.
Organizing positive messages……confirm
80. A positive message begins with a clear statement of the main idea, clarifies any necessary details
and end with a courteous close.
True…….confirm
81. is a neutral statement which is meant to bring the audience in an accepting mood.
Bad news…..confirm
potential sale.
False…..confirm
83. To encourage the future sale is one of the goals while answering request that involved a
potential sale.
True…..confirm
84. To leave your reader with a good impression of you and your firm , While answering requests
that involved a potential sale
True…..confirm
85. To respond to the inquiry and answer all questions, While answering requests that
involveda potential sale.
true …..confirm
86. To respond to the inquiry and answer all questions, While answering requests that involved
not a potential sale.
False…..confirm
87. To leave your reader with a good impression of you and your firm , While answering
requests that involved not a potential sale
False…..confirm
88. In business communications use the format if the document will be sent to
Letter…….confirm
89. Every sentence contains a subject and a
Predicate
Customer…confirm
91. Requests for information and action have ----- types.

2
92 is the process of drafting your message; polishing it is a later step.
Composition
93 makes a statement of support for a candidate by assessing the applicants qualities and
94. Which one of the following is the part of Proposal Structure?
Introduction
95. The two principal documents that hold relative importance in a meeting are the---- and the ----
Agenda, meeting minutes
96. Which one of the following is not the part of Proposal
Structure? Subject
97. Choose the correct option from the following, are an essential component of almost all
admissions, grant, and employment
References
98. Which of the following should you avoid when you are responding to a claim and your company is
at fault?
Making a big apology
99. A message is a signal that serves as:
Informational report
100.are an essential component of almost all admissions, grant, and employment processes as
References and recommendation
101. Choose the correct option from the following. While writing a ----- identify a specific area of
employment, summarize your qualifications for the job, refer to an enclosed resume, and request the
next step of the application process, usually an interview
Job application letter
102. Choose the correct option from the following. In business communications use the format
if the information is being sent inside an organization.
Memorandum..confirm
network. Horizontal
104. Which of the following goals have to be kept in mind while writing bad news
messages? All options
105. Which of the following statements is false?
None. All of the above statements are correct

106. A flexible and efficient writing style that readers can understand in one reading.
I plain English
107.are Challenging to write because we know our readers will not be happy to receive
the news.
Bad news messages
108. Which one of the following is the best expression to use with the customers for
rejection.I we have accepted the proposal from another builder.
109. Which is good advice when writing a memorandum?
Use a polite style for your colleagues. You can contract verbs, but do not be too
informal
110. In which directions communication flow in a formal communication
network? Horizontal, downward and upward
111. Orders are considered one of the simplest types of .
Direct request
112. Use the indirect approach when the audience is .
Displaced
113. What is the first step in using the indirect plan ?
Put the audience in an accepting mood….confirm
114. The main idea of a business message is usually which is/are concisely stated
One idea / Single most important idea…..confirm
115. An indirect organizational plan is a technical way to express a bad news and helps us to avoida
.
Blunt no
116. The of an order letter is to provide the vendor with detailed instructions
for fulfilling an order.
Objective….confirm
117. One of the two basic purposes of business communication is to information.
Convey ……confirm
118. Adjustment letter is a letter in answer to a letter. The answer may either be a
refusal or a
grant
Complaint …..confirm
119. A/An letter is a letter in answer to a complaint letter. The answer may either be
a refusal or a grant.
Adjustment…..confirm
120. Adjustment are also called.
Claim settlements
121. HKB’s store managers are certainly interested in helping Levi’s increase sales, just as
distributors are interested in filling the HKB order‟ this statement is an example of .
Direct request…..confirm
122. The return address in a letter represents .
The person writing the letter
123. When placing you don’t need to excite your reader’s interest, just take your needs
clearly and directly.
Order…..confirm
124. To decode a message is to:
Interpret a message
125. Customer services is the department of an organization that responds to inquiries

True….confirm
126. Which of the following is the first and the most essential step in writing bad news messages?
Buffer…..confirm
127. Application letters are usually just one page and consist of sections
THREE…..confirm
Letterhead or postcard format……confirm
129. The purpose of giving complete is to ensure that the audience has no confusion
or lingering doubt about the message.
Supporting details……confirm
130. The indirect plan consists of parts.
4…..confirm
131. Credit approvals mark the beginning of a business relationship with a .
Customer….confirm
Main idea…confirm
133. Which of the following is a part of an indirect plan?
All option…..confirm
134. Bad news is not delivered directly as it falls under the category of messages.
Negative…..confirm
135. To encourage the future sale is one of the goals while answering request that involved
no potential sale.
False……confirm
136. Claim is a legal demand or assertion by a claimant for for a loss.
Reimbursement, payment and compensation…..all options…confirm
The opening of the message….confrim
Main idea….confirm
139. the organization of a direct request the very 2nd step is to state the .
Give necessary details
140. the organization of a direct request the very 3rd step is to state the .
Close with a cordial request for specific action
141. One of the two basic information purposes of business communication is to

information.
Convey……confirm
142. Credit references are generally used to determine the credit worthiness of a person
or individual.
True…confirm
143. Customer services is a department of an organization that responds to .

Inquiries or complaints…..confirm
network ? Horizontal downward and upward
145. Orders are considered one of the simplest types
of? Direct request
146. Use the indirect approach when the audience is
? Displeased.
147. What is the first step in using the indirect
plan? Put the audience in an accepting
mood
148. The main idea of a business message is usually which is/are concisely stated.
One idea
149. An indirect organizational plan is a technical way to express bad news and help us to avoid a
.
Blunt no
150. The _ of an order letter is to provide the vendor with detailed instruction for fulfilling
and order.
Objective
151. One of the two basic purpose of business communication is to formation.
Convey
152. The main address in a letter represents .
153. When placing you don’t need to excite your readers interest just state your needs
Order
154. Credit approvals mark the beginning of a business relationship with a .
Customer
Main idea
156. Which of the following is a part of an indirect
plan? All options

157. are an essential component of our most are admission grants and
employment processes.
References
158. The two basic strategies to communicate bad news on the direct plan and the indirect plan.
True…confirm
159. makes a statement of support of a candidate by assessing the applicant’s qualities

and capabilities for performing a particular task.
160. Which of the following elements relate to the organizing direct
request? Main idea, necessary details and specific action
161. In increase the future sell is one of the goals while answering request that involve no
potential sale.
True
162. is the information, the name of an individual is the name of an organization

that can provide details about an individual’s past track with credit.
Credit reference
163. Which of the following is a purpose of writing courteous close?
164. A message organized by direct plan starts with a buffers statement .
False.confirm
All options
166. An indirect organizational plan is a technical way to express bad news and help us to avoid a
.
Negative decision
167. To give your readers a feeling about their welfare on your part makes the message………
Sucessful
Memorandum….confirm
169. In the report, present the main pieces of knowledge communicated in the
literature and identity find some significant gap in this knowledge.
Literature review
170. I n report writing a is a declarative sentence which summarizes the specific

topic and goals of a document.
Purpose statement
171. Which of the following report is based on observation and experiment instead of
theory? Empirical research report
Should his students paper according to this state of pre-determind guidance)
173. Which of the following errors does a sentence containment it has long strings modifiers
are nouns ?
Stack modifier
In treading your investigation and research
175. Which of the following you should avoid while writing a claim
letter?A complaining tone
176. A message organized by using direct plan starts with a buffer statement
False…confirm
177. A bad news message organized on the direct plan starts with a clear statement.
True….confirm
and anger.
True…confirm
179. letter is written to offer a brief description of the cause of dissatisfaction

and prepare the necessary action.
Adjustment
indirect organizational plan.
First
181. One of the two basic purposes of business communication is to information.
Convey
182. You can communicate negative news without being negative by:
Pointing out the positive aspects of a situation, if any, telling what you can
do, not just what you can‟t do.
183. To give your readers a feeling about their welfare on your part makes the message
.
184. Which one of the following is mostly used to handle repetitive routine queries?
A computerized form response….confirm
185. When no special persuasion is needed, the use of is recommended.
Direct request
187. Letters of are extremely important in decisions to hire, admit an individual and
to award a scholarship or grant
Recommendation
188. Identity the statement which should not be included in ‘ NECESSARY DETAILS’ section of a
positive message.
Provide buffer statement…..confirm
189. Which one of the following media would be the best choice when you have to deny a
promotion to a long-term employee?
A face-to-face meeting
190. Which one of the following is a specialized document prepared to share relevant
information with the media?
An email….confirm
191. Which of the following is an essential component of employment process?

Refrences ….confirm
192. Will you please provide the details of the equipment utilization for the last quarter ?
This statement is an example of:
An routine inquiry….confirm
193. Which of the following options is likely to offend and should be avoided?
We must turn down…..confirm
194. Which of the following phrases are likely to offend and should be avoided.
We must deny….confirm
We must reject the proposal ….confirm
196. Which of the following phrases are likely to offend and should be
avoided. We cannot afford to
197. While communicating, do not leave your audience in .
Doubt….confirm from net
198. Which of the following presents the main idea before the supporting data?
Direct plan …..confirm
199. Which of the following presents supporting data before the main idea?
Indirect plan….confirm
200. Which of the following is a method to communicate bad news to the
customer? All options
201. Letters of recommendation are extremely
202. Positive message end with .
A courteous close
203. The tone of an inquiry letter should be so that the recipient may identity and
provide the required information.
friendly
204. An information against the expectations of is considered bad news.

All options
205. Letters of are extremely important in decisions to hire, admit an individual,
and to award a scholarship or grant.
Recommendation
206. Claim letter is also called :
Complaint letter…confirm
customer? All option
208. Letters of recommendation are extremely important
All options
209. Positive messages end with .
A certeous close
210. Various technique are used to generate correspondence back to the customer.
True…..confirm
211. A is the information, the name of an individual, or the name of an organization

that can provide details about an individual's past track record with credit.
Credit reference
212. The careless handling of the bad news may result in a/an on the part of the customer.
Emotional reaction…..confirm
and anger.
True
214. While writing bad news message Do not overemphasize the positive.
True
215. are essential component of almost all admissions, grant and employment
processes as it provides a statement of support for a candidate.
216. In the organization of a direct request the way first step is to state the .
Main idea
217. Positive message end with .
A courteous close
218. The buffer puts an audience in .
An accepting mood…confirm
customer? All options
220. Be aware of the difference between a request in question form and a

question that is part of a request.
Polite….confirm
221. Claims is a legal demand or assertion by a claimant for for a loss
All options
222. What is the most important implicit goal of a business document?
To establish a relationship
223. The main idea is the single idea concisely stated.
Most important
224. For a recommender in recommendation is a must.
Honesty
225. Application letters are usually just one page and consists of section.
Three…..confirm
226. Which of the following are appropriate for larger orders?
Acknowledge…confirm
227.
are appropriate for large orders, first orders, and orders that cannot be filled right
away.
Disposed…confirm
229. Use the direct approach when the audience is -.
Interested and displaced

230. The sun came after the rain had stopped.
Out…..confirm
231. Instead of beginning a business message with blunt ‘no’ use the to ease your
audience.Indirect plan….confirm
232. Which one of the following provides you information, analysis and
recommendation. Analytical report
By using companies and by using regulative language….both
234. The basic characteristic of good specification is that makes it more likely to be
read, used and understood
To navigate
235. The scientists disputed not only the newspaper article but also they disputed the universty’s
official statement it is an example of _.
Faulty parallelism
236. In paragraph writing is a series of events that tells about different happenings.
Narration
237. Which of the following statements is part of persuasion in oral
presentation? To inform the auidience of some new theory of learning
238. Why important observation, suggestions, or objections should be written?
All options
239. Which of the following guideline does not ensure completeness in a
message? Eliminate wordy expressions
240. Which of the three compounds is part of the human communication
process? Message, recording,feedback
241. Karen is rich; her cousin Kate is poor.
On the contrary
242. The key to successful communications is to make the reader that the most important person
in our business relationship is the .
Writer
243. A good technical communication is .
All options
244. Solicited and unsolicited are types of .
letters
245. It is better to state your document’s objective at/in the .
Beginning
246. is considered to be the best attitude in businesss environment
You-attitude
247. Which of the following can be achieved by expressing ideas logically and in a specific
pattern? Coherence
248. To improve organizational communication, need to recognize and overcome

communication barriers.
Subordinates
249. In order to create trust and establish credibility with a reader with whom you have had pasr
negative experience, include extensive explanation of your conclusions and recommendations in the
document.
True
250. What is the main purpose of seven C’s in business communication?
To communicate easily and effectively with your readers
251. Which of the following guidelines does not ensure completeness in a message?
Eliminate wordy expressions
252. Howard could not the job
Accept
253. Phantom readers are called readers
Unnamed
254. It is better to state your documents’s objective at/in the .
Beginning
255. accuracy refers to the proper coverage of your topics in appropriate detail.
DOCUMENT
256. In short, your resume is an argument whose purpose is to your readers to hire you.
Convince
257. A resume emphasizes the functions and tasks the applicant can perform
Functional
258. accuracy depends on the writer’s conceptual mastery of the subject and its
Techincal
259. possess extensive knowledge about a field in general, but might be unfamiliar with
particular technical terms, or specific equipment related to you subject matter
general experts
260. possess extensive knowledge about a field in general, but they might be unfamiliar with
particular technical terms, specific equipment, share or surpass your knowledge about a
document's subject matter.
Specific experts
261. Which of the following should be the ultimatet goal of persuasive
speaking All options
262. The readers perform the tasks of locating, understanding and using information in many
ways while reading a business document.
True
263. Phill was not thirsty, he drank five glasses of water
Thus
264. Oral communication is also known as .
Face to face communication
265. Accuracy, which is the careful conforming to truth or fact, has three main aspects
which include document accuracy, stylistic accuracy and _.
Techincal
266. Why important observations, suggestions or objections should be
written? All options
267. Which of the following guideline does not ensure completeness in a
message? Eliminate wordy expressions
268. Objective should always be .
All options
269. Often a business document will be read by readers with different levels of
expertise. True
270. In resume, the best way to list your jobs is in .
Reverse chronological order
271. Which of the following levels of communication is most formal?

Public
272. Procedures and work plans are the sections of
_. Proposals
273. The conclusion or ending paragraph should bring the communication to a polite and
close
Business like
274. When asked to deliver a speech at the last moment, the type of delivery style you will use is
Impromptu
275. The performance of our players was rather
276. It has been stated that the world of communication is the world
of_ coordination
3rd file correct
1. The paragraph is one of the most powerful instruments of coherence

► True
2. Which of the following indicates Consideration?

► Focus on negative aspects of words
► Focus on vivid image building words
► Focus on denotative rather than connotative words
► Focus on ‘you’ instead of ‘I’ or ‘We’
3. They should have arrived by now. I wonder

► What has kept them
4. Misconceptions lead to
► Mass communication
► Massive communication
► miscommunication
5. Developing a major speech or presentation is much like writing a

► Memo
► Informal report
► thesis
► formal report
6. Choose precise, concrete and familiar word for the term " render assistance to"
► Help
► Give
► Succeed
► Proceed

► To communicate easily and effectively with your readers
► To improve non verbal skills
► allow me to pay later
9. Which of the following is a considerate sentence?
► Goods in good condition accompanied by bills can be exchanged
► Goods in bad condition and without the bill will not be exchanged
10. The oral communication is -------------- in its nature and brings back immediate result.
► Conventional
► Conversational
► Communal
► Sensational
11. Which of the following indicates consideration?
► Focus on ‘you’ Instead of ‘I’ or ‘we’.
12. The ......... flow of information follows the official chain of command.
► Verbal
► Written
► Formal
► Informal
13. Formal oral reports are usually prepared well in advance of presentation and are, therefore,
well- rehearsed
► True
14. An underlying goal of all technical and scientific writing is to get the reader to trust the writer's
► credibility
► authority
► authenticity
► honesty
15. A carefully prepared and researched speech delivered in a conversational style is what type
of delivery mode?
► Impromptu mode
► Memorized Mode
► Extemporaneous mode
► Reading mode
16. A is a suggestion separate from the usual definition of a word.

► Denotation
► Description
► Connotation
► Specification
17. Which of the following is an example of negative emphasis?

► To maintain your good credit rating, follow these
► It will be impossible for us to open an account for you until you send us your
signature card
► Thank you for your help
18. Which type of language is used while talking to a friend?
► Formal
► Informal
► Semiformal
► Academic
19. What kind of paper should be used for a conventional resume?

► Pink
► Gold
► White
► Canary
20 -------------- possess extensive knowledge about a field in general, but they might be unfamiliar with
particular technical terms, specific equipment, or recent advances in your document's subject
matter
► Specific Experts
► General Experts
► Subject specialists
21. ‘Procedures’ and ‘work plan’ are the sections of-----------

► Inquiry letters
► Proposals
► Job application letters
► Resumes
22. When asked to deliver a pre-planned and well-prepared speech, the type of delivery style you
will use is --------
► Memorization
► Impromptu
► Manuscript
► Extemporaneous
23. Informal oral reports are generally characterized by- settings with a high degree of
audience interaction
► Large-group, high
► Small group, low
► small-group, high
► Large-group, low
24. Our readers fell -------------- if they know, we as writers understand their needs.
► Less threatened
► Threatened
► Exposed
► None of above
25. Which of the following are real but unnamed readers?

► Phantom Readers
► Future Readers
► Complex Readers
26. Which of the following is not a characteristic of correctness?
► Use the right level of language.
► Provide all necessary information
► Check accuracy of figures, facts and words.
► Maintain acceptable writing mechanics
27. The ------------- communication involves planning and execution of effective presentations,
controlling
group behavior and conducting effective meetings.
► Written
► Oral
► Verbal
► Business
28. Consideration means preparing every message with the message receiver in mind.
► Consideration
► Completeness
► Concreteness
► Correctness
29. Writing at workplace is very similar to writing at school or college.

► False
30. A group of people who are compelled to assemble and listen to a speaker are known as
► Neutral audience
► Expert audience
► Captive audience
► Free audience
31. In the communication process, a receiver is -------------

► The person who decodes the message
► The person who encodes the message
► The person who designs the message
► The person who prepares the buffer
32. The concept of time is ----------- specific

► Space
► Location
► Culture
► Person
33. Communication that seems inconsequential can become very important if information they containis
► Inappropriate but grammatically correct
► complete and effective
► full of facts and business jargon
► concise but incomplete
34. Which of the following is associative with scholarly writing?

► Formal writing
► Archaic writing
stems from a sincere you-attitude. It is not merely politeness with mechanical insertion of
„please‟ and „thank you‟; although, applying socially accepted manners is a form of it.
► Courtesy
► Coherence
► Consideration
► Complete
35. Fill in the blank with appropriate option to ensure

CLARITYIn the years, he grew richer
► Subsequent
► Later
► Successive
► Consequent
36. Choose the correct option

How can business messages be more effective?
► By being purposeful, audience-centered and concise
► By being business-centered and using impressive language
► By taking a specific point of view and usin collaboration
► By demonstrating that the writer worked hard on the message
37. Solicited and unsolicited are types of

► Memos
► Letters
► Formal reports
38. are the familiar and concise words for the expression ‘despite the fact that’
and ‘personal option’
► Although, attitude
► Although, opinion
► While, opinion
► Even though, view
39. Identify the most concise statement from the given options
► We appreciate the confidence you have reposed in us
► We appreciate your confidence
► We want to tell you that your confidence is appreciated
► Your confidence is appreciated by us
40. is considered to be the best attitude in business environment.

► We-attitude
► You-attitude
► I attitude
41. Grandiloquence is an important aspect of conciseness.

► True
► False
42. If a memo is typed by a person other than the memo writer, ............... should be used.
► A company logo
► A personal stamp
► Reference initials
► Signature line
reliable you are
► True
► False
44. Which one of the following is TRUE in a business of professional world?

► We should let the company just run smoothly and see where it gets
without settingthe objectives
► Nothing runs without a plan and a plan cannot run without having its
objective set
► Stating the objective of the way can de-motivate the leaders and their teams
if theyfail to achieve the desired goals
► All of above
45. Fil in the gap by adding suitable transitional word

You‟d better take a taxi………you‟ll arrive late.
► Consequently
► Furthermore
► Otherwise
► Therefore
46. accuracy depends on the writer's conceptual mastery of the subject and its
vocabulary,as well as on his or her ability to analyze and shape data with a minimum
of distortion.
► Stylistic
► Document
► Technical
► Grammatical
47. use their voices (pitch, rhythm, stress) and their bodies to communicate
their message.
► Writers
► Speakers
48. The job of ................. is to carry out the decisions that have been taken by the executives of an
organization.
► Decision makers
► Advisors
► Implementers
► Officials
49. Which role of a reader determines action or reaction of an organization when confronted
with a particular situation?
► Implementer’s role
► Advisor’s role
► Decision Maker’s role
► Policy maker’
50. Fill in the gap by adding suitable transitional
word. Phil was not thirsty; he drank five glasses of
water.
► However
► Moreover
► Furthermore
► Thus
51. ……… and ..................... cannot occure together.

► Clarity, courtesy
► Clarity, completeness
► Vagueness, coherence
► Coherence, creativity
54 ---------------- are the type of readers who will be reading the written material after a week, month or
year depending on the circulation of the document.
► Phantom Readers
► Complex readers
► Future readers
► Passive Readers
55. Fill in the blank with appropriate option to ensure
concreteness. He will tomorrow
► Will make payment
► Will pay
► Will have paid
► Shall make payment
56. Which of the following statement is a part of persuasion in oral presentation?

► To explain a process of some topic
► To inform the audience of some new theory of learning
► To explain the marketing strategy
► Gaining willing acceptance of an idea
57. Choose the best option for the following statement in terms of concisenessand
correctness. Please find attached the list you requested
► Please find the list you requested.
► The list you requested is attached
► Please find attached list you requested
► Find attach the requested list
58. Revision is a chance for you to look critically at what you have written to see:
► if it's really worth saying
► if it says what you wanted to say
► if a reader will understand what you are saying
59. The first step of audience analysis is to………………….

► Examine the time and place of your speech
► Examine the speaking occasion
► Examine the location of your speech
► Examine the size of your audience
60. The purpose of ------- is to get the meaning from your head accurately to the reader
► Clarity
► Coherence
► Conciseness
► Unity
61. Table of contents, problem statements, and even strategic repetition promote---------
► structural clarity
► Document clarity
► None of above
62. In a reader centered approach to writing it is important to identify the -----------

► The questions your readers will ask
► The strategy to answer all these questions
► The ways your readers will use your answer
63. Structural Clarity is a way to increase ............. of your document.

► Clarity
► Courtesy
► Conciseness
► Completeness
64 -----------means that you must have one main idea in a paragraph. In case of other ideas they must
be closely related.
► Coherence
► Unity
► Length
► Consideration
65. Which one of the following establishes a series of observations and emphasizes each element?
► Exemplification
► Analysis
► Enumeration pg 42
► Comparison and contrast
66. Which of the following is a correct length for an average sentence?
► 17 to 20 words pg 53
► 11 to 20 words
► 20 to 25 words
► 20 to 30 words
67.
It's getting very late.........
► I'll have to speed you
► I'll have to accelerate you
► I'll have to hurry
► I'll have to push you
68. We're having a barbecue next week, ........ ?

► will you come
► did you come
► do you come
► were you coming
69. Which of the following is the main task of a Conventional resume?

► Place the name and professional objectives at the top pg20
70. In writing commercial correspondence, it is important to employ a friendly yet efficient ------- --.
► Emotion
► Mood
► Tone
► Feeling
71. Style guides are widely used in the professions and in organizations to achieve a uniform
document look by identifying formal requirements for
► Document appearance pg 37
► Document length
► Document density
► All of above
72. I'm giving you your last warning. If you're not ready in five minutes, ..........
► you're on your self

► you're on your own
► you're on your side
► you're on your turn
73.
The document should include extensive explanations of your conclusions and recommendations to
establish
► Credibility pg 26
► Relationship
► Ownership
► All of above
74. A message which reinforces an idea in a reliable and competent manner is labeled as a
…………..message.
► Credible
► Courteous
► Considerate
► Prosaic
75 ------------- includes Doctoral dissertations, scholarly articles, top-level government agreements, etc
► Formal writing
► Conventional writing
► Prosaic writing
76. A memorandum report is----------

► Begun with TO, FROM, DATE, and subject
► At least ten pages long
► For external distribution only
► Written in a formal style
77. The patient shows normal ----------- and appears to be psychological stable.
► Affect
78. Which of the following is best when you don’t need

immediate feedback, but you do need speed?
► Written massage
► Oral massage
79. What is wrong with the following

sentence. since the beginning of this term
► A comma is missing
► “Beginning” is spelled incorrectly
► It is an incomplete sentence
► “Since” should be changed to “at”
80. Mr. Ali our English teacher, believes that students who major in economics or physics---------- their
imaginations.
► ruins
► ruin
81 --------------- is achieved through a a balance between precise language and familiar language.
► Clarity
► Correctness
► Credibility
► Concreteness
82. Generally speaking, in business we communicate-------------

► Only to persuade
► Only to entertain
► To both persuade and inform
► Only to inform
83. Which of the following you consider while making the framework of your table?
► All of them
84. Which of the following can be achieved by expressing ideas logically and in a specific pattern?
► Coherence
85. The man -------- my house was a cheat
► To who I sold
► To whom I sell
► To who I sell
► To whom I sold
86. In business, oral communication is suitable for----------
► Recording things
► Delaying the decision making
► Discussing things
► Confusing workers
87. The performance of our players was rather----------
► Worst than I had expected
► Bad as I had expected
► Worse than I had expected
► Worse than expectation
88. The reactions of the colleague or a prospective customer’s to an incomplete answer are likely to be
► Unfavorable
► Furious
► Upset
► violent
89. Which three types of the readers usually exist?
► Phantom Readers, Future readers, Complicated readers
► Phantom Readers, Future readers, Complex readers
► Phantom readers, Complex readers, Technical readers
► Future readers, Complex readers, Complicated readers
90. Which of the following is a trait of an ineffective communicator?

► Conciseness
► Completeness
► tactfulness
► Wordiness
91 ------------------------ is certainly a matter of using words carefully and precisely to describe your
topics effectively.
► Technical clarity
► Stylistic accuracy
92. Which transitional word is used to indicate ‘cause or reason’
► Due to
► Consequently
► Thus
► Accordingly
93. If your message is general, indefinite and vague, which of the following principle is not used?
► Completeness
► Correctness
► Conciseness
► Concreteness
94. In general, human beings are---------------
► Perfect communicators
► Poor communicators
► Indifferent communicators
► Good communicators
95. Which of the following are some of the deceptive actions that unethical communicators might take?
► Exaggerate benefits
► Hide negative information
► Portray graphic data unfairly
96. In a business organization, important observations, suggestions, or objections should
be communicatedorally rather than in writing.
► True
► False
97. Identify and label the type of audience ------------ has the least technical knowledge and needs
explanation.
► Manager
► Technician
► Layperson
► Philosopher
98. You can ‘Connect’ to your audience in written correspondence by -----------

► Visiting them personally
► Challenging them to a harder level of reading
► Adding examples to help readers understand
► Writing in an unprofessional manner
99. Choose the correct option from the following:

While writing a document ------------------ is written at the beginning of the document
► Main Idea
► Statement of objective
► Reader’s interest
► None of above
100. While writing a document, include extensive explanations of your conclusions if
your audience
► Has a trust relationship with you
► Does not consider you an expert
► Is easily convincible
► Considers you credible
101. When employees receive appropriate ............ communication from the management, they
become motivated and efficient.
► Vertical
► Horizontal
► Upward
► downward
102. Which of the following level of communication is most formal?

► Group
► Intrapersonal
► Interpersonal
► Public
103. When you turn your ideas into messages, you are the………
► Receiver
► Encoder
► Decoder
► Analyzer
104. Well, I did say I was sorry and I think…………..

► You’re being very indistinct
► You’re being very unclear
► You’re being very unfavorable
► You’re being very unreasonable
105. Consideration simply means that the writer shows ................ in his communication style.
► Empathy
► Sympathy
► Kindness
► compassion
106. Which of the following is synonymous to ‘implicit’?

► Unambiguous
► Hidden
► Precise
107. In which of the following bars are replaced by drawings that represent the thing described?
► Bio Graphs
► Line Graphs
► Pictographs
► Photographs
108. It is the .................... job to carry out the decisions that have been made.
► Advisor’s
► Implementer’s
► Decision maker’s
109. 109.
110. : they worked for Kaufman's,

► Did they?
► Haven't they?
► Didn't they?
►Had they ?
111.Readers consisting of diverse groups with widely varying backgrounds and responsibilities
can be named -------- readers.
► Primary
► Complex
► Phantom
► Future
112. Here are your shoes. I(just/clean) them
► Just cleaned
► Have just cleaned
► Had just cleaned
► Just clean
113. Complex readers are the readers consisting of------------groups with widely varying
backgrounds and responsibilities
► Similar
► Diverse
► Confused
► Same
114. Messages are also sent to the speaker from the listener. These are called
► Exchange
► Feedback
► Decoding
115. Howard could not ---------- the job

► Except
► Accept
116. Which of the following is not the purpose of informative speech?

► Explaining a concept
► Instructing an audience
► Describing an event
► Changing the attitudes
117. Recent developments in the ................ communication field are changing the ways in which
we can communicate
► Written
► Oral
► Electronic
► Pager
118. find the statement which is true for ‘oral report’

► may be delivered around a small table with just a few listeners or in a large auditorium
119. Appearance and clothes are important and highly visible part of ....... communication.
► Non-verbal
► Lateral
► Verbal
► Circular
120. Identify the correct five ‘Ws’ of communication process
► While, what, when, where, why
► Which, what, when, where, why
► Who, whilst, when, where, why
► Who, what, when, where, why
121. Karen is rich his cousin Kate is poor

► but
► and
► so
► however
122. Select the option which gives the literal meanings of the word’ revision’
► Adjustment
► Amendment
► Organization
► Training
123. Effective communication is that in which

► The receiver understands the message of the sender
124. Advisors provide information and advice for the

► Decision makers
125.
Complete the question tag

► None of them
126. Accuracy refers to the proper coverage of your topics in appropriate detail
► Document
127. We’re having lunch next week .................. ?

► Do you coming
► Are you coming
► Will you come
► Did you come
At work, your communication should only include the information that your ......Need?
► Manager
► Secretary
► Director
► Readers
129. A letter in which all parts begin at the left margin are in ..................... form
► Semi block
► Modified
► Full block
► Semi modified
130. In .......... stage of persuasive plan the reader that you have something useful or interesting for
him
► Interest
► Attention
► Desire
► Action
131. The second stage reader of your resume includes ------- of the department you have to work
for.
► Clerks
► Official workers
► Officials
► Managers
132. What is meant by the term 'Connotative'?

► It refers to the associations that are connected toacertain word.
► It refers to cognitive meaning
of words.Solicited and unsolicited
133.How can we increase the audience’s ability to absorb and remember

► Presentation
► Speech
► The visual aids
134. "I am currently studying veterinary medicine, and I am working part-time

atan animal clinic." This statement in the introduction of the speech could best be
described as:
► Bragging
135. What is meant by task-facilitating roles?

► Suggesting decision-making procedures that will move the group
towards thegoal
support, praise oragreement
136. Choose the correct sentence.

► YoumaynotenterMr. Harris'soffice without his permission.
137. Choose the sentence with the correct punctuation.


► The order was requested six weeks ago, therefore I expected the shipment to arrive by
now.
► The order was requested six weeks ago, therefore, I expected the shipment to
arrive by now.
► The order was requested six weeks ago: therefore, I expected
the shipment toarrive by now.
► The order wasrequested six weeksago; therefore, Iexpected
the shipmentto arrive by now.
139.Choose the sentence with the correct punctuation.
140. What is meant by intended reader?

► Simple reader
► Complex reader
141. The act of considering or examining something in order to judge its

value shows:
► Credibility
► Evaluation
► Conciseness
► All of them
142. Which method is a bottom-up or generative approach to research?

► Pattern method
143. What are the best persuasive messages closely connected to?
► The desires and interests of the audience
144. Choose the correct option.

--------.
► patriotic
► paternal
► Patronizing
► panoramic
145. Which type of Visual aid is the most difficult to execute effectively?
► Graphics
► Projections
► Handouts
► Film and video
146. Choose the correct

option. Feasibility reports are
used:

147.What is the typical sequence of
interviews?

► There is no typical sequence ofinterviews.
148. Which one of these words is not a synonym for "business"?

► capital
► enterprise
► project
► venture
► Strategic plan
► Indirect plan
► Direct plan
► Business plan
150. Which question is used to ask about residential status?

151. Which question asks for advice?

152.Why style guides are widely used in

organizations?
► Both i & ii
153. Claim letter is also called:
154.Which of the following can be defined as
follows?
“It is not merely politeness with mechanical insertion of „please‟ and „thank you‟, rather it
is politeness that grows out of respect and concern for others.”
► Clarity
► Courtesy
► Consideration
► Credibility
155.Where we use proper tone from the beginning in a reasonable and

understandableway?
156.Which of the following composition process is used in general and specific

purposewhile developing profile?
157.Something that stands for or represents something else, especially an
objectrepresenting an abstraction is called:
► Pagination
► Symbol
► Equation
► Acronyms

159.Which word in the following sentence should contain an apostrophe?

Phillipa cannot go to her friends party because her parents have no cars.
► can’not
► parents’
► friend’s
► car’s

► The tomatoes that grow in her garden are unlike those you buy in a store.
► The tomatoes which grow in her garden are unlike those you buy in a store.
161.Identify the correct subjects and verbs. The subjects are in bold and the verbs are
underlined.
► In the newspaper, an interesting articleappeared.

► I have been to San Francisco, California, Reno, Nevada,
and Seattle,Washington.
► I have been to San Francisco, California; Reno, Nevada;
and Seattle,Washington.
► I have been to San Francisco California, Reno Nevada, and
Seattle Washington.

► Theelectionswillbeheldonthefirst Tuesday of November 2008.


167.Which of the following report is often used when sending information to a

readeroutside the organization?
► Letter reports
► Formal reports
169. Which of the following reports represent prefatory parts, text and supplementary parts?
► Formal reports
170. How many elements are found in general superstructure of reports?

► Three
► Two
► Six
► Five
171. While practicing your speech you should do all of the following except:
172. Which of the following proposal section is related to researcher’s investigation?

► Research question
173. How many elements are found in conventional superstructure for instructions?
► Three
► Four
► Five
► Two

► You are my friend; however, I cannot afford to lend you any more money.
175.How many elements are found in the conventional superstructure of a

progress report?
► Three
► Four
► Five
► Six
176. Which of the following is unsurpassed in its ability to depict the composition of a whole?
► Pie Charts
► Flow Charts
► Schedule Charts
177. Which of the following accurately convey the actual appearance of things?
► Graphs
► Diagrams
► Charts
► Tables
178. Which of the following are functional units that revolve around a single thought?
► Paragraphs
► Passages
► Fragments
► Documents
179. Which of the following aims at gathering specific information?
► Letter of claim
180. Which is the most polite expression?

► Can I help you?
► May I help you?
181. Which signature is the most formal?

► Love,
► Best wishes,
► Best regards,
182. How many punctuation styles are usually used in business communication?
► One
► Two
► Three
► Four
183. Feeling nervous leads speakers to:

184. What type of questions is used in both factual information and underlying feelings?
185. AIDS stands for:

► Afriendly little dogis all I need for company.

► The actresses' costumes looked beautiful onthem.
188. Choose the sentence with the correct comma placement.

189. Which of the following punctuation refers to explain some points within the sentence?
► Dash
► Colon
► Semicolon
► Ellipsis
190.Choose the sentence with the correct punctuation.
► Ineed afewitems at the store; clothespins, abottle opener, and napkins.
191.Identify the correct subjects and verbs. The subjects are in bold and the verbs are
underlined.



194. Software functional specs usually contain:

► A & b - correct

► "Your right to be concerned" said one veterinarian. "I would like to
take a look atyour dog."
► "Your right to be concerned, said one veterinarian, "I would like to
take a look atyour dog."
► "You're right to be concerned" said one veterinarian. "I would like to take
alookat yourdog."
► "You're right tobeconcerned," said oneveterinarian. "I would like to
take a look at yourdog."
196. Which of the following mechanics are used to shorten phrases in order to
save space or to avoid awkward repetition of phrases?
► Abbreviations
► Capitalizations
► Acronyms
197. Which of the following mechanics is used to denote a number of things on a list one by one?
► Symbols
► Equations
► Acronyms
► Enumeratio
198. The Introduction of a report answers:
► Proposal
► Facts of report
199. Which one of the following is an example of a progress report?

► .Report on research done to ascertain whether online multimedia training
for healthcare professionals is a viable option.
► Summaryoftheend-of-year-onestatusofatwo-yearprojectto
develop multimedia-basedtrainingmodulesforhealthcareprofessionals.


► One-third oftheeligiblepopulation tendsnottovoteinnational elections.
202. Which one of the following component is not a part of planning

written message?

203.Which one of the following questions that produce specific information, save time,
requires lesseffort to answer, and eliminate bias and prejudice in answers?
204.Which of the following messages aim to influence audiences who are inclined to resist, so they
depend heavily on strategic planning?
► Persuasive messages
205. Which form is correct in most situations?
► Could you help me?

► Help me?
► I need help.

► He is a happily marriedman.
207. In
the following sentence, which word is there a missing apostrophe?
► House’s
► Parent's
► Other’s
► Friend’s
208. What punctuation mark should complete the following

sentence? John was angry and shouted at his son, “Go to your room
now!
► Question mark
► Full stop
► Speech mark
► Comma
209. Which of the following proposal section refers to discussion of results?

► Conclusion
► Budget
► Procedure
210. Which of the following speech offers a verbal explanation of a

complex process?
► Oral briefing
211. is a matter of grouping or clustering ideas clearly.

► Visualization
► Simplification
► Word choice
212. Which of the following would be unethical to use in a persuasive message?

► Manipulation
► Persuasion

► Carlworried aboutthehurricane; but triedtostay calmand help his family.

215. Which is farthest in the past?

► couple of days
► last week
► a month ago
216. Which phrase should be used while making a presentation ?

217. Which Three types of readers usually exist?

► Phantom Readers, Future Readers, ComplexReaders
218. Which of the following aspect represents a series of events that tells the
reader what happened?
► Description
► Analysis
► Narration
219.Which of the following feature should be placed either immediately before or immediately
after the noun?
► None of them
220. What is meant by attitudes?

221. Which of the following element refers to brief overview of report’s most important point?
► Synopsis
► Contents
222. BibliograpWhat should be the purpose of visual aids?
223. What is the last thing you need to do before you get ready to distribute your document?
► Designing
► Revising
► Proofreading
224. Which one of the following should be placed either immediately before or after the noun?
225. Which one of the following component is not a part of planning written message?
► developing the main idea
226. Which of the following speech offers a verbal explanation of a complex process?
► Oral briefing
227. Which of the followings are like good mail order forms, although they also
provide more room for explaining special needs?
► Order letters 156
► Adjustment letters
► Inquiry letters
► Deposit letters
228. Which of the following sentences gives instructions?

► Open your book and turn to page twenty-five.
► You open your book and turn to page twenty-five.
► Do you open your book and turn to page twenty-five.
► Can you open your book and turn to page twenty-five.
229. How can you make the following statement Concise?

„There are only four rules of our company and every employee is bound to follow
these rules.‟

230. Which of the following is a nonverbal communication conveyed by posture and movement?
► Expressions
► Body language
► Nodding of head
► Smile
231. How will you define building credibility?

► Try to earn confidence of strangers especially those predisposed to
be skeptical orantagonistic.
► Giving your audience a preview what’s ahead add to your authority
and moreimportantly, helps people understand your message.
► The relationship you have with your audience (not sure)
232. When analyzing an audience during the speech, the first thing the speaker should
be awareof is the audience's:
► Evaluation
► UnderstandingMotivation

► Showing relationship among ideas (not sure)
► Calling attention to oneself and demanding recognition from others
support, praise oragreement
► Suggesting decision-making procedures
233.---isused to enclose one or more entire sentences that add relevant but not essential detail to
themain discussion.
► Ellipses
► Parentheses 145
► Brackets

► Whenever Cheryl is in town, she visits her sister

► The alarm clock went off at 4:00 o'clock.
► The alarm clock went off at four p.m. o'clock.
► The alarm clock went off at four o'clock.
► The alarm clock went off at four o'clock p.m.


► When I noticed that our dog cut it's paw, I called the veterinarian right away.
► When I noticed that our dog cut it's paw; I called the veterinarian right away.
► When I noticed that our dog cut its paw, I called the veterinarian right away.
► When I noticed that our dog cut its paw; I called the veterinarian right away.
239. is a list of source materials on a particular subject.

► Index
► Bibliography
► Appendixes
► Glossary

► As the invitation stated, we'll see you on the tenth for our reunion.
► Like the invitation stated, we'll see you on the, tenth for our reunion.
► As the invitation stated, we'll see you the: tenth for our reunion.
► Like the invitation stated, we'll see you: the tenth for our reunion.
241. Which of the following aspect denotes the necessary research and organizing ideas?
242. Informal letter
► Report production
► Manuscript
► None of them
243. How many types of criteria are used in proposal?

► Two
► Three
► Four
244. Which of the following statement does not apply to the element of “discussion”
in a report?
► It should be consistent with the study results.
► It should not go beyond the study results.
► It should generally be distinct from the results.
► In qualitative studies, keeping it distinct from results is difficult.
245. Which one of the following is more effective Technical Communication?


► A friendly little dog is all I need for company. - correct

► I need a few items at the store; clothespins, a bottle opener, and napkins.
248.The act of considering or examining something inorder to judge its value shows:
► Credibility
► Evaluation - correct
► Conciseness
► All of them
249. Whose needs are most important to be fulfilled while composing a document?
► speakers'
► readers'
► listeners'
► writers'
250. Which of the following significantly improves the interest of a presentation?

► Illustration
► Visual aids
► Image
► Reflection
251. A suggestion or intention, especially one put forward formally or officially
denotes………….
► Conclusion
► Recommendation
► Resources
► Proposals
252. How can we make visual aids easy to understand?

► All of them
253. Choose the best option for the following statement in terms of Conciseness.
„The reports are to be submitted by employees prior to 5:00 pm at which time they will
be received by Ali.‟
► Your reports will not be accepted after 5:00 pm.

► Ali will receive reports before 5:00 pm.
► Employees should submit reports to Ali.
► Please submit your reports to Ali by 5:00 pm.
254. Which of the following is used as brief, informal reports within an organization?
► Letter
► Memo
► Proposal
► Report
255. Which of the followings appear at the end of the report?

► Citations
► Footnotes
► Endnotes
256. What do you mean by oral communication?

► The way a word or a language is customarily spoken.
► Memorizing some facts
► Identifying audience type
► Generalizing communication process
257. How can we hold audience’s attention?

► Plan to devote half of your time on audience’s behavior
► Present every point in light of audience’s needs and values
► By changing tone of voice
► None of them
258. "You now know that the three steps in making a cake are gathering the
materials, mixing the batter, and baking the cake."
This statement in the conclusion of a speech could best be described as:
► signaling the end of the speech
► A dissolve ending
► A crescendo ending
► Reinforcement of the central idea
259. What is meant by group-maintenance roles?

► Drawing out other members by showing verbal support, praise or agreement
► Drawing out other members by showing non verbal support, praise or agreement
► Suggesting decision-making procedures that will move the group towards the goal
260. Which type of sequential number is given to pages in a book or document?

► Number
► Enumeration
► Symbol
► Pagination
► Sheleft Albany New York, on January 18 ofthatyear.
► She left Albany, New York on January 18, of that year.
► She left, Albany New York, on January 18 of that year.
► She left Albany, New York, on January 18 of that year.
262. Which types of problems are discovered during the editing phase?
► Organizational problems
► Stylistic problems
► Abstract problems
263. Abstract stands for:

► Condensation of entire reports
► Focusing on the main issues
► a&b

► ►Just to be sure, I called three more D.V.M.s'offices.
► Just to be sure, I called three more D.V.M.s offices.
► Just to be sure, I called three more, D.V.M.'s offices.
► Just to be sure, I called three more D.V.M. offices'.

► I have learned that it's better to be proactive than to have regrets.
► I have learned that its better to be pro-active than to have regrets.
► I have learned that its better to be proactive than to have regrets.
► I have learned that it's better to be pro-active than to have regrets.

► Whom are you voting for?
► Who are you voting for?
► For who are you voting?
► Whomever are you voting for?
267. Which of the following factor is discussed in the data analysis section?
► The budget
► How the data will be collected?
► Results and findings
268. Which of the following mark is used to separate parts of sentence and indicates
a pause longer than a comma but shorter than a period?
► Colon
► Brackets
► Hyphen
► Semicolon
269. Which of the following quality signifiers on an absolute scale?

► Fake attention
► Resist difficult expository
► Good listener
270. Which of the following problem refers to non alphabetical symbols which are used
to make the meaning clear?
► Functional problem
► Punctuation problem
► Writing problem
271. Why effective communication is important to your success in today's

business environment?
► It increases productivity.
► It improves professional image.
► It forges stronger business relationships.
272. Which of the following have both; a denotative meaning and a connotative meaning?
► Closed words
► Structure words
► Strong words
273.Which of the following can be defined as “the words one chooses to state one’s message, say

► Phonetics
► Synonyms
► Phonemes
274. Which of the following concerns the careful use of language to express meaning?

275. Describe how an organization produces formal reports.

Answer:
Research work,
Collecting ideas,
Visual aids,
Writing the material
And formatting
276.If you are writing a persuasive message, what are the common ways of establishing
yourcredibility?
277. How can you make your messages effective?

► Omit key facts
278.Which section of a resume creates most disagreements among experts about its
relativeadvantages and
disadvantages?
► Skills
► Work experience
► Education
279. Which of the following should be done when writing recommendation letters?
280. Which one of the following options should be used during business correspondence?
► Cliches
281.Which one of the following can create immense difference between class room
communicationand job
communication?
► Age of audience
282. Which of the following suggests ‘Implication of a word or a suggestion separate from the
usualdefinition‟?
► Denotation
► Implementation
► Abstraction
283. Which of the following is generally organized by direct approach and

receives a favorable reaction?
► Routine message
284. Which of the followings are real but unnamed readers?

► Future Readers
► Complex Readers
285. How many aspects does Accuracy have?

►6
►5
►4
► 3 page 27
286. What can be considered as the heart of a report?

287. Which of the following is not used in external business communication?

► Memo
288. Choose the correct

option. To decode a message is to:
289.Which of the followings are usually more vivid than long ones and
improve the readability of a document?
► Content words
► Structure words
► Practical words
290. Which format should be used if the document will be sent to outside individuals?
► Letter (Pg 67)
► Presentation
► Memorandum
► Manuscript
291. Which of the following is promoted by simple, direct language?
► Textual clarity
292. Select the statement about the communication process that is NOT true.
293. Please choose one


► None of them
294. Please choose one


295.To whom usually good will letters are

written?
► Customer
► Manager
► Director
► Chairman
296.If your message is specific, definite and vivid; which of the following
► Completeness
► Correctness
► Conciseness
297. Which guideline should be followed to ensure Courtesy?
298.Which of the following factors enables you to evaluate the

effectiveness of your message?

► Encoding
► Transmission
► Decoding
299. Which of the following can make a meeting unsuccessful?

300.What is meant by the term

'Denotative'?
301. Where can we apply seven C’s?

302. How the credibility of the communicator can be systematically analyzed?

303.While writing persuasive messages which four things should be kept in

mind about your audience?
304.Which type of letter not only conveys information, but also establishes a
contractual relationship between you and the organization or
person offering you the position?
► Inquiry letter
305. Why do Experts read technical and scientific documents?

306.What is the emphasis of a

Functional resume?
307. How many steps are essential for successful oral statement?
► Five
► Six
► Seven (Page 31)
► Eight
308.Which of the following is the primary vehicle for communication

within an organization?
► Letter
► Report
► Proposal
309. Which phrase is correct?

► When you born?
310.Which of the following suggests the following

statement? "First group the ideas and then
put them in sequence."
311.A letter or report to a customer from an employer belongs to

which kind of communication?
312. Which of the following is best when you want immediate feedback?
► Written medium
313.Which phrase is used during a

presentation?
314. Which of the followings are included in Functional words?

315.Which of the following is achieved through a balance between precise

► Correctness
► Concreteness
► Conciseness
316. Letters are usually just one page and consist of three sections ---------------
317.Which of the following is used in a letter to emphasize a point or to

include a brief personal message?
► Foot notes
► Post script
318.Which of the following should be essentially considered during

► Dress
► Time
► Appearance
► Microphone
319.Which of the followings use

Salutations?
► Memorandums
► Informal speech
► Proposals
320.What strategies should be opted for writing to Technicians? Keep introductions

andbackground information brief
321. Which of the followings are an essential component of employment process?

► Reflections
► Fractions
► Recommendations
322.Which of the following is the basis of

Courtesy?
► Biased attitudYou-attitude (Page 44)
323.A fault in the communication procedure where the meaning of the message
is lost ‘in translation’ from intention to language or from languageto
understanding is called............
► Distortion
► Noise
► Redundancy
► Feedback
324.What is the goal of a Non-

conventional resume?
325. Why Comparison is useful for paragraph development?

326. Which of the following complimentary close is accurate in general letter writing?
► Sincerely,
327. In which of the following message categories would you place

salesand marketing messages?
► Positive
► Negative
► Routine
328. Which plan or model is mostly used in business messages?

329. When you are writing a routine message, what kind of approach will be used?
330. Which of the following you should avoid when writing a claim letter?
► Direct request
331. Which of the following gives you an opportunity to get your message across to a skeptical or
hostile audience?
► Direct approach
► Indirect approach (Page 53)
► Persuasive approach
► Instructive approach
332. Which of the following is the process of drafting your message?

► Planning
► Composing (Page 53)
► Editing
► Revising
333. A sentence consists of two parts; one is a subject which is the second one?
► preposition
► predicate
► adjective
► adverb
334.Which of the following ensures success to massage by leaving audience with

a feeling of their personal welfare in mind?
► Abrupt close
► Polite close
► Courteous close (Page 72)
► Gradual close
335. Which of the following should NOT be used while answering the phone?
► Ken speaking
► This is Ken
► What do you want?
► Can you hold on?
336. Select the statement about the communication process that is

NOT true.

337. What is the extremely important implicit goal of a business document?

► To establish a relationship (Page 18 and 19)
► To give instructions
338.Which one is not an

optional part ofa
letter?
► Attention line
► Subject Line
► Enclosure
► Salutation
339. Which of the following three steps are involved in planning a

sales letter?
► Main idea, needs and appeals, logics

► Define the audience, emotion and logic, main idea
► Needs and appeals, chose the format, emotion and logic
► Determine the main idea, define the audience, chose the format (Page 77)
340. Communication can be defined as---

--------
► A sense of unshared understanding

► The process of attempting to drop information
► The activity of conveying information
► Replacement of something
4th file Correct
1. Any information against the expectation of is considered bad news
All options
2. Communicating concretely does not mean being .
All options
Which one of these words is not a synonym for
"business"?
1. Capital
2. Enterprise
3. Project
4. Venture
Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?
Direct approach
Indirect
approach
Persuasive
approach
Instructive
approach
Planning
Composing
Editing
Revisin
g
A sentence consists of two parts; one is a subject which is the second
one? preposition
predicat
e
adjectiv
eadverb
oftheir personal welfare in mind?
Abrupt close
Polite close
Courteous
closeGradual
close
one Which question is used to ask about residential
status?What's your address?
Where are you from?

Where do you belong
to?Please sign here.
Ken speaking
This is Ken
What do you
want?
Can you hold on?
Question No: 8 ( Marks: 1 ) - Please
choose oneWhich phrase is used during a
presentation?
Thanks for giving me a hand.
Thank you very much for your

time today.Thank you for your
quick response.
Thank you for your corporation.
one Which phrase should be used while making a
presentation?
1. Please feel free to interrupt me with questions.

2. Don't disturb me while I'm presenting these statistics.
3. No, you're wrong. We need more staff.
4. Please! No interruptions during the presentation.
1. Communication is vital to every part of business.
2. Your performance in business will not be judged by your
communication ability. Performance is judged by communication
ability.
3. Communication takes many forms-oral, written and computer.
Which of the following should be essentially considered during speeches

and presentations?
Dress
Time
Appearan
ce
Micropho
ne
What is the extremely important implicit goal of a
business document?To provide information
To give instructions
To persuade the
reader
choose oneWhich one is not an optional part of a
letter?
Attention
lineSubjec
t Line
Enclosure
Salutation
Which of the following three steps are involved in planning a sales
letter?Main idea, needs and appeals, logics
Define the audience, emotion and logic, main idea

Needs and appeals, chose the format, emotion
and logic
Determine the main idea, define the audience, chose the format
one Communication can be defined as-----------

The activity of conveying information
choose oneWhere can we apply seven C’s?
To Non verbal
communicationTo
Oral communication
To written and oral communication

"business"?
capital
enterpris
eproject
venture

Letter
Presentation
Memorandu
mManuscrip
t

Which of the followings are like good mail order forms, although they also
providemore room for explaining special needs.
Order letters
Adjustment
lettersInquir
y
letters Deposit
letters
one Which question is used to ask about
residential status?
What's your
address? Where are
you from? Where do
you belong to?Please
sign here.
I'm fine.
I'm
alright.
How do you do?
I‟m doing fine. (not sure grammatically ….we mostly use I‟m fine in routine)

Ken
speaking
This is Ken
What do you want?

Can you hold on?

Kaufman's,
Did they?
Haven't
they?Didn'
t they?
Had they?

Which of the following is achieved through a balance between precise language
andfamiliar language?
Clarity
Correctness
Concretenes
s
Conciseness

Defining your objectives

Planning your objectives
Evaluating your
objectivesRevising your
objectives

Five
Six
Seven
Eight
Provide functions and tasks the applicant can perform
Make your name and professional achievements prominent

Put the most important information first
Place the name and professional objectives at the top

White
paperBuff
paper
Gray
paper
All of the above

What strategies should be opted for writing to
Technicians?Keep introductions and background
information brief
Make information accessible
Provide short definitions or explanations of any unfamiliar term
All of the above

oneHow many aspects does Accuracy have?
3
contractualrelationship between you and the organization or person offering you
the position?
Job application
letterAcceptance
letter Inquiry
letter Transmittal
letter

oneCommunication can be defined as-----------
The process of attempting to drop

informationThe activity of conveying
information Replacement of something
Planning
Composin
g Editing
Revising

Order letters
Adjustment
letters Inquiry
letters
Deposit letters

Which of the following consists of four parts: a buffer, reasons supporting the
negative decision, clear, diplomatic statement of the negative decision and a
helpful, friendly, and positive close?
Direct plan
Indirect plan
Business plan
Strategic plan

Strategic plan
Indirect plan
Direct plan
Business plan

Which of the following is best when you don‟t need immediate feedback, but you
do need speed?
Written massage
Electronic
message Oral
massage
informal massage

What would you like to know?
What should I do with my plastic bottles?(not sure)
I'm afraid I don't know where the
entrance is. May I help you in any way?

Ken
speaking
This is Ken
What do you want?
Can you hold on?

When you born?
When were you born?
When you are born?
When are you
born?
organization?
Lette
Repor
Memorandum
Proposal

„There are only four rules of our company and every

employeeis bound to follow these rules.‟
Four rules must be observed.
There are four rules that must be
observed. You must follow the
rules.
Follow the rules.


Cultural bias, gender bias
Cultural bias, nationality bias
Unity bias, nationality bias
None of them


Decision makers, Implementers, Managers
Decision makers, Advisors, Implementers
Decision makers, Advisors, Lawyers
Advisors, Implementers, Players

“An attachment notation is included to remind the reader to check additional
pages of information. This is typed single or double space below the reference
initials.” Match the above statement with one of the followings:
Copy
Notation
Enclosure(s)
Attention
line
Postscript

oneCommunication can be defined as-----------

oneWhat is meant by the term 'Connotative'?
It refers to the literal meaning of words.

It refers to the associations that are connected to a certain word.
It refers to general meaning of
words. It refers to cognitive
meaning of words.

Whose needs are most important to be fulfilled while composing a document?
speakers'
readers' (not sure)
listeners'
writers'

He's worked at that company for fifteen years.
He's working at that company for fifteen years.
He works at that company for
fifteen years He works at that
company for fifteen years

oneWhich sentence is incorrect?
He lives in London.
I arrived at home at 6 o'clock.
They drove to San Francisco on Saturday.
Where do you live?

Ken speaking
This is Ken
What do you want?
Can you hold on?

oneWhich phrase is correct?
When you born?
When were you born?
When you are born?
When are you
born?

Which of the following should be adopted to compose concrete, convincing
messages?
All of the above
Use specific figures
Put action to
words
Use vivid image building words

A fault in the communication procedure where the meaning
of the message is lost „in translation‟ from intention to
language or from language to understanding is called............
Distortion
Noise
Redundanc
y Feedback

Cultural bias, nationality
bias Unity bias,
nationality bias
None of them

Salutation, subject matter, references
Front matter, summary,
conclusion Body, references,
end matter
Front matter, body, end matter

Which of the following is used in a letter to emphasize a point or to include a
brief personal message?
Foot
notes Post
script
En
d notes
All of the above

To motivate readers to read
further To gain readers’
attention
Both i & ii
To impress readers
one Why style guides are widely used in
organizations?
To achieve a uniform
document To achieve
consistency of style To achieve
good results
Both i & ii

one How many aspects does Accuracy have?
6

While writing persuasive messages which four things should be kept in mind
aboutyour audience?
Main idea, consideration, needs and appeals, logic
Semantics, emotion and logics, clarity, consideration
Needs and appeals, emotion and logic, credibility, semantics
Credibility, logics, main idea, emotion

While communicating, when you are aware not only of the perspective of
others butalso their feelings, which principle of communication you are
utilizing?
Concretenes
Completeness
Courtesy
Correctness
oneWhich of the following can be defined as
follows
“It is not merely politeness with mechanical insertion of
„please‟ and „thank you‟, rather it is politeness that
grows outof respect and concern for others.”
Clarity
Courtesy
Consideratio
n Credibility
capital
enterpri
se
projec
t

Which of the following suggests the following statement? "First group the
ideas andthen put them in sequence."
Revising a
message Editing a
message
rganizing a message
Planning a message

Letter of
claim Letter of
request
Letter of inquiry
Letter of
informatio
n

Letter
Presentation
Memorandu
m Manuscript
Question No:
Order letters
Adjustment
letters Inquiry
letters
Deposit letters

Which of the following presents supporting data before the main idea?
Business
plan Direct
plan
Indirect plan
Successful plan

one'Employment History' means:
Which schools you have attended.
Which diplomas and certificates you have.
Where you have worked.(not sure)
Which disciplines you had opted.

Question No:
What's your
address? Where are
you from? Where do
you belong to?
Please sign here.

Kaufman's,
Did they?
Haven't
they?
Didn'
they?
Ha
d they?

Conjunctions, prepositions, nouns, pronouns
Conjunctions, prepositions, articles, pronouns
Conjunctions, prepositions, articles,
adjectives Conjunctions, interjections,
articles, pronouns

Which of the following is a nonverbal communication conveyed by posture
andmovement?
Expressions
Body language
Nodding of head
Smile
Memorandums
Letters
Informa
l speech
Proposals

How can you target your audience?
By identifying your
audience type Level of
expertise your audience

Audiences’ attitude towards you and the content of document
All of the above


Which of the following letter is the reply to a
complaint?
Inquiry letter
Adjustment letter
Collection letter
Transmittal
letter

aboutyour audience?

Question No: 1
( Marks: 1 ) - Please choose one

Which of the following has audience learning as its primary goal?
Instructive speaking
Informative speaking
Persuasive
speaking Influential
speaking

Which of the following gives you an opportunity to get your message across
to askeptical or hostile audience?
Direct approach
Indirect approach
Persuasive
approach Instuctive
approach

Where letters are used to communicate?
inside your organization
outside your organization
within your
organization around
your organization
Which format should be used if the information

isbeing sent inside an organization?
Memorandum
Report
Letter
Proposals

helpful,friendly, and positive close?
Direct plan
Indirect plan
Business plan
Strategic plan

He works at that company for
fifteen years He works at that
company for fifteen years

oneWhich phrase is NOT correct?
I have put you through.
I'll put you through.
I'm putting you through.
I'm going to put you through.

Kaufman's,
Did they?
Haven't
they?
Didn'
they? Had
they?
organization?
etter
Repor
Memorandum
Proposal
To maintain and expand their own general expertise
To obtain specific answers to their own research and
writing To evaluate a document's technical or
scientific content.
All of the above

Phantom Readers
Future Readers
Complex
Readers
Technical
Readers

oneTo whom usually good will letters are
written?
Custome
Manager
Director
Chairma

AIDA plan stands for:
Authority, Interest, Disclose, Accuracy
Attention, Interest, Desire, Action
Accuracy, Internal, Diction, Attention
Action, Interest, Desire, Authority

principle hasbeen applied?
Completeness
Correctness
Conciseness
Concreteness

oneWhere can we apply seven C‟s?
To Non verbal
communication To
Oral communication

Which of the following indicates Consideration?
Focus on negative aspects of words
Focus on vivid image building words.
Focus on denotative rather than connotative words.
Focus on „you‟ instead of „I‟ or „we‟.

Which of the following significantly improves the interest of a presentation?
Illustration
Visual aids
Image
Reflection

Persuasive
speaking

Which of the followings get straight to the point because the audience usually
wantsto respond?
Credit requests
Direct requests (not sure)
Plain
requests Formal
requests

Which of the following motivates the audience to accept your message?
Graphics
Good organization
Better use of visual aids
All of the above

What's your address?
Where are you from?
Where do you belong to?

Please sign here.

Can I help you?
Could I help you?
May I help you?
Should I help you?

Love,
Yours faithfully,
Best wishes,
Best regards,

Which phrase is NOT correct?
I have put you
through. I'll put
you through.
I'm going to put you through.(not sure)

Which of the followings are often required by federal, state, or local law, by-
laws, charters, or regulations?
Formal minutes
Informa
l minutes Meeting
minutes
Meeting documents

organization?
Letter
Memo
Proposa
l Report

1. Provide functions and tasks the applicant can perform
2. Make your name and professional achievements prominent

3. Put the most important information first
4. Place the name and professional objectives at the top

1. By identifying your audience type
2. Level of expertise your audience
3. Audiences’ attitude towards you and the content of document
4. All of the above

readers?
Phantom Readers
Future Readers
Complex
Readers
Technical
Readers

Which of the following elements relate to the organizing direct requests?
Necessary detail, general rule and main idea
Specific action, cordial request and general rule

Which of the following term can be defined as
follows;
"It means getting your message across so that the receiver will
understand what you are trying to convey. "
Conciseness
Clarity
Consideration
Concreteness

It refers to general meaning of words.
It refers to cognitive meaning of
words.
MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 1)(8th)

to askeptical or hostile audience?
Direct approach
Indirect approach
Persuasive
approach Instuctive
approach


within your
organization around
your organization

Reflections
References
Fractions
Recommendations
Business plan
Direct plan
Indirect plan
Successful plan

Which type of English is used while speaking to a
friend?
Formal
Informal
Polite
Impolite
Question No: 6 ( Marks: 1 ) -

Please choose one 'Employment
History' means:
Where you have worked.

oneWhich phrase is NOT correct?
I have put you
through. I'll put
you through.

When you born?
When were you born?
When you are born?
When are you
born?
A fault in the communication procedure where the meaning of the message
is lost„in translation‟ from intention to language or from language to
Distortion
Noise
Redundanc
y Feedback

movement?
Expressions
Body language
Nodding of
head Smile

further To gain readers’
attention
Both i & ii
To impress readers

Why style guides are widely used in organizations?
document To achieve
good results
Both i & ii

Which of the following complimentary close is accurate in general letter
writing?
Yours sincerely,
Sincerely,
Yours respectfully,
All of the above

Which type of letter provides the recipient with a specific context in which to
placethe larger document and simultaneously gives the sender a permanent
record of having sent the material?
Letter of recommendation
Transmittal letter
Technical-information
letter Acceptance letter

Which of the following letter is the reply to a complaint?
Inquiry letter
Adjustment letter
Collection letter
Transmittal
letter

Completeness
Correctness
Conciseness
Concreteness

wantsto respond?
Credit requests
Direct requests
Plain requests
Formal
requests

Direct approach
Indirect approach
Persuasive
approach Instuctive
approach

Plannin
Composin
g Editing
Revising

Manuscript
Letter
Presentation
Memorandum

Which of the following is extremely important in decisions to hire, admit an
individual and to award a scholarship?
Letter of Recommendation
Letter of
Acceptance
Joinin
g Letter
Appointment Letter


Where are you from?
Please sign here.

messages?
All of the above
Put action to
words

Structural
clarity Stylistic
clarity
Contextual clarity
Textual clarity

movement?
Expressions
Body language
Nodding of head
Smile

presentations?
Dress
Time
Appearance
Microphone


To provide information
To persuade the reader

To create permanent records
To make communication more
effective To establish credibility

One
Two
Three
Four
aboutyour audience?

Which guideline should be followed to ensure
Courtesy?
Be sincerely tactful, thoughtful and
appreciative Use expressions that show respect
Omit irritating expressions
All of the above

Persuasive
speaking
Influentia
l speaking

Graphics
Good organization

All of the above

Letter
Presentation
Memorandum
Manuscript

Which of the following is extremely important in
decisionsto hire, admit an individual and to award a
scholarship?
Letter of
Acceptance
Joinin
g Letter
Appointment Letter

A customer is entitled to request an adjustment whenever he receives a
product orexperience service that doesn‟t live up to the --------------------------
.
trader’s demands (not
sure)supplier’s standards
seller’s demands
trader’s standards
He works at that company for fifteen years

Could you help me?
Help me?
Excuse me; I was wondering if you could possibly help
me? I need help.

oneWhich signature is the most formal?
Love,
Yours
faithfully, Best
wishes,
Best regards,
Which of the following has a single subject and a single predicate?
Complicated sentence
Simple sentence
Complex sentence
Compound
sentence

Informal
writing Formal
writing
Archaic writing
Technical writing
presentations?
Dres
Time
Appearance
Microphone

Keep introductions and background
information brief Make information
accessible
All of the above

3
written?
Customer
Manager
Director
Chairma

If your message is specific, definite and vivid; which of the following principle
has
been applied?
Completeness
Correctness
Conciseness
Concreteness

words. It refers to cognitive
meaning of words.
► It refers to the literal meaning of a word. ========

oneWhere can we apply seven C‟s?

► To written and oral communication ========


► Through communication probe =========

about your audience?

► Needs and appeals, emotion and logic, credibility, semantics ============

► Customer ===========
► Manager
► Director
► Chairman
contractual relationship between you and the organization or person
offering you the position?

► Acceptance letter ============
► Inquiry letter


► All of the above =============


► Provide functions and tasks the applicant can perform ============

► Five
► Six
► Seven
► Eight
Which of the following suggests „Implication of a word or a suggestion

separatefrom the usual definition‟?
► Denotation
► Connotation
► Implementation =========
► Abstraction

► Letter
► Memo ============
► Proposal
► Report

organization?
► Letter
► Report
► Memorandum ============
► Proposal

► When were you born? ===========

► When you born?

feedback, butyou do need speed?
► Written massage
► Electronic message ===========
► Oral massage

Which of the following suggests the following
statement? "First group the ideas and then put them
in sequence."
► Organizing a message ==============
MIDTERM EXAMINATION
Fall 2009
► Reflections
► References
► Fractions
► Recommendations - Correct

oneWhich of the following is the basis of
Courtesy?
► Biased attitude
► You-attitude - Correct


► Conjunctions, prepositions, articles, pronouns - Correct

is lost„in translation‟ from intention to language or from language to
► Distortion - Correct
► Noise
► Redundancy
► Feedback


► Provide functions and tasks the applicant can perform- Correct

oneWhat is the goal of a Non-conventional
resume?

readers?
► Phantom Readers- Correct

► Future Readers
► Complex Readers

► It emphasizes similarities - Correct


writing?
► Sincerely,
► All of the above- Correct


► Through communication probe- Correct

► It refers to the associations that are connected to a certain word.- Correct
In which of the following message categories would you place sales and marketing
messages?
► Persuasive - Correct
► Positive
► Negative
► Routine


► All of the above - Correct

► Introduction, body, and a close - Correct

► The direct approach - Correct

► Direct request
► A complaining tone - Correct
MIDTERM EXAMINATION
Spring 2009
(Session - 4)Question No: 1 ( Marks: 1 ) - Please choose one

communication?
► official communication ===========

► Letter of claim
► Letter of inquiry ===========

► Oral medium ========

► Written medium

► When were you born? =========

► When you born? =========

oneWhich is farthest in the past?
► couple of days
► last week
► a month ago =======

oneWhich phrase is used during a
presentation?

► Thank you very much for your time today. ========


► Conjunctions, prepositions, articles, pronouns ==========
► Conjunctions, prepositions, articles, adjectives =========

and familiar language?
► Clarity ==============
► Correctness
► Concreteness
► Conciseness


briefpersonal message?
► Foot notes
► Post script
► End notes

presentations?
► Dress
► Time
► Appearance
► Microphone

oneWhich of the followings use Salutations?
► Memorandums
► Letters
► Informal speech
► Proposals



oneClaim letter is also called:

aboutyour audience?


oneWhich of the following can be defined as
follows
“It is not merely politeness with mechanical insertion of „please‟ and „thank
you‟,rather it is politeness that grows out of respect and concern for others.”
► Clarity
► Courtesy
► Consideration
► Credibility
MIDTERM EXAMINATION
Fall 2009


► Textual clarity
Which of the following can be defined as "the words one chooses to state one‟s
► Semantics
► Phonetics
► Synonyms
► Phonemes



Concise?
„There are only four rules of our company and every employee is bound to
followthese rules.‟


► Letter
► Presentation
► Memorandum
► Manuscript

oneWhich Three types of readers usually
exist?




► None of them

► Short words
► Content words
► Structure words
► Practical words

organization?
► Letter
► Memo
► Proposal
► Report

written?
► Customer
► Manager
► Director
► Chairman

► Completeness
► Correctness
► Conciseness
► Concreteness

Above Which of the following can make a meeting unsuccessful?

► Holding a meeting when a memo or other business message would have done the
jo
b ►All of the above

your message?
► Feedback
► Encoding
► Transmission
► Decoding

Courtesy?
► All of the

improvethe readability of a document?
► Short words
► Content words
► Structure words-correct
► Practical words

individuals?
► Letter
- correct
► Presentation
► Memorandum
► Manuscript

stateone‟s message, say much more than their dictionary definitions".
► Semantics-correct
► Phonetics
► Synonyms
► Phonemes

► Where are you from? -
► Textual clarity-correct

organization?
► Letter
► Memo-correct
► Proposal
► Report

Please choose one


► Cultural bias, gender

bias- correct
► None of them


► To create permanent records-correct


► Phantom Readers, Future Readers, Complex Readers-correct

► Customer-correct
► Manager
► Director
► Chairman

principlehas been applied?
► Completeness
► Correctness
► Conciseness
► C oncreteness-cor rect
Question No: 5 ( M arks: 1 ) - Please choose one

Courtesy?
► Be sincerely tactful, thoughtful
andappreciative
► All of the above-correct

your message?
► Feedback -correct
► Encoding
► Transmission
► Decoding

► Holding a meeting when a memo or other business message would have done
the job
► All of the above-
correct MIDTERM
EXAMINATION
Spring 2010
Which of the following suggests ‘Implication of a word or a suggestion separate
from the usual definition’?
► Denotation
► Connotation
► Implementation (not sure)
► Abstraction
QuW
eshtiicohnoN
foth: e5foll(oM
wianrgksis: g1e)nera- lPlyleoarsgeanch
izoedosbey odn
ireect approach
and receives a favorable reaction?
► Routine message
► Phantom Readers
► Future Readers
► Complex Readers

► 6
► 5
► 4
► 3


document?
► Designing
► Revising
► Proofreading
Quest►
ionAN
lloo:f 5the a( bMoaverks: 1 ) - Please choose one
► Memo
Choose the correct

option. To decode a
message is to:
► interpret a message

► Graphics
► Projections
► Handouts
► Film and video
Which one of the following can create immense difference between

classroom communication and job communication?
► Age of audience
Eng201 fresh midterm

Which of the followings are usually more vivid than long ones and improve
the readability of a document?
Q
►ueSshtioornt w
Noo:rd5s
► Content words
► Structure words
► Practical words


„There are only four rules of our company and every employee is bound to
follow these rules.‟

► None of them


individuals?
► Letter
► Presentation
► Memorandum
► Manuscript
Which of the following can be defined as "the words one chooses to state
one‟s message, say much more than their dictionary definitions".
► Semantics
► Phonetics
► Synonyms
► Phonemes
► Chairman
Ifuyeosutirom
Q neNsos: a5ge (isMsaprkesc:if1ic), de- fPin
leitaeseancd
hovoivsied;ow
nehich of the following
principle has been
applied?
► Completeness
► Correctness
► Conciseness
► Concreteness
► Textual clarity

organization?
► Letter
► Memo
► Proposal
► Report

ability.


your
message?
► Feedback
► Encoding
► Transmission
► Decoding

►uePshtiaonntoNm
Q o: R5ead( eMrasr,kFsu: t1ur) e R- ePaledaesrs,
e cC
hoom
ospeleoxne
Readers
► Customer
► Manager
► Director

► Holding a meeting when a memo or other business message would have
done the
job

Question # 1: best communicated across cultures by using the tone,
organization, and other cultural conventions that your audience expects?
Aunesswteio
Q rsn No: 5 ( Marks: 1 ) - Please choose one
a) bad-news messages
b) good-news messages
c) a,b both
d) None of them
Question # 2: The indirect plan consists parts?
Answers
a) 5
b) 2
c) 3
d) 4
Question # 3: Part of indirect plan, except!
Answers
a) A buffer
b) Reasons supporting the negative decision
c) A clear, diplomatic statement of the negative decision
d) Weak speaking
Question # 4:• Needs and appeals • Emotion and logic • Credibility •

Semantics Related to?
Answers
a) Audience
b) Judges
c) Advocates
d) Business Man
Question # 6:The ways of gaining credibility are:
Answers
a) Being enthusiastic
b) Being sincere
c) Being an expert
d) All of them
ji
Que1s.tioTnheNreo:ar5e se(vM
eraalrkwsa:y1s o) f lo-oPklienagsaet tchhisoaonsde...
(a) you'll have to opt.

(b) you'll have to take.
(c) you'll have to choose.
(d) you'll have to accept.
2. Nobody's going to call me names and..........
(a) get on with it.

(b) get up with it.
(c) get away from it.
(d) get away with it.
3. You can't agree with both of them..........
(a) make your opinion up

(b) make your mind up
(c) make your brain up
(d) make your thoughts up
4. Don't worry about not getting enough support..........
(a) I'm with you all the way

(b) I'm with you the whole route
(c) I'm with you all the path
(d) I'm with you the whole road
5. You're not telling me you didn't laugh once..........
(a) I bet you will

(b) I bet you did
(c) I bet you have
(d) I bet you do
1. a). Either of us were capable of

winning. b). Either of us are
capable of winning.
c). Either of us have been capable

of winning.d). Either of us is
capable of winning.
2. a). All of the class is willing to take part in the

prank. b). All of the classes is willing to take part in
the prank.
Questci)o. nAN
ll oo:f 5
the c(laMssarakres:w1il)ling-tP
o lteaakse epacrht oinotshee o
prnaenk.
d). All of the classes has been willing to take part in the prank.
3. a) One-third of the voters tend not to cast their ballots in national elections.
b) One-third of the voters tends not to cast their ballots in national elections.
c) One-third of the voters tends not to cast its ballots in national elections.
d) One-third of the voters tends not to cast its ballot in national elections.
4. a) Here is the paper clips you requested.

b) Here's the paper clips you requested.
c) Here are the paper clips you requested.
d) Here are the box of paper clips you requested.
5. a) She is one of those doctors that make house calls.

b) She is one of those doctors who make house calls.
c) She is one of those doctors who makes house calls.
d) She is one of those doctors that makes house calls.
1. I'll _ their cat while they are away on holiday.
(a) be looking into

(b) be looking at
(c) be looking after
(d) be looking over
2. By the time she arrives, we our homework.
(a) finish
(b) will have finished
(c) will finish
(d) were finished
3. If she _ about his financial situation, she would have helped him out.
(a) knew
(b) had been knowing

(c) had known
(d) have known
4. I'm afraid I can't understand you

(a) if you speak unclear.

(b) unless you speak more clearly.
(c) if you don't speak clear.
(d) if you speak clearly.
5. She lunch by the time we arrived.
(a) had finished

(b) finished
(c) have finished
(d) finishing
5 uestion No: 5
Q ( Marks: 1 - Please choose one
)
6
7
8
Which of the following usually accompanies a document?
Cover letter
Adjustment
letterCorrection
letter Credit
letter
Which transitional word is used to show comparison and contrast?
1. In other words
2. At the same time
3. Especially
4. Conversely
Which of the following presents the main idea before the
supporting data?Strategic plan
Indirect plan
Direct plan
Business plan
Which is the usual range of the number of recommendations required by

the employersand university?
1-7
1-5
5-7
1-2
Which is the following is a correct length or an average sentence?

17 to 20 words
11 to 20 words
20 to 25 words
20 to 30 words
Provide all necessary information
UuseesatcicounraNteog: r5amm( aMr arks: 1 )
Q - Please choose one
Avoid unnecessary details

Use ‘You attitude’
Which of the following complimentary close is accurate letter
writing? Yours sincerely,
Sincerely,
Yours respectfully,
All of the above
Which of the following are real but unnamed readers?
1. Phantom Readers
2. Future Readers
3. Complex Readers
4. Technical Readers
Which of the following us best when you want immediate feedback?
1. Oral medium
2. Written medium
3. Electronic medium
4. All of the above
Which guideless should be followed to achieve Courtesy?
1. Be sincerely tactful, thoughtful and appreciative.

2. Use expressions that show respect.
3. Choose nondiscriminatory expressions.
4. All of the above
Which one of the following is a specialized document prepared to share

relevant information with the media?
1. An e-mail
2. A letter
3. A news release
4. A memo
Which one of the following offers information without analysis or recommendations?
1. Analytical report
2. Informal report
3. Proposal
4. None of the above
Which one of the following media would be the best choice when you have to deny
a promotion to a long-term employee?
1. A voice-mail message
2. A fact-to-face meeting
3. An E-mail
4. A faxed message
1. Pompous language
2. Intimacy
3. Preaching and bragging
4. All of the above
Which change can make a sentence correct? “Both an essay and paragraph is required
forsuccessful graduation”
1. Change “is” to “are”

2. Change “is” to “will being”
3. Change “is required” to “would have been requiring”
4. Change “is required” to “had requiring”
Which is the following is best when you want immediate feedback?

1. Oral medium
2. Written medium
3. Electronic medium
4. All of the above
Which of the following have both; a denotative meaning and a connotative
meaning? Closed words
Content words
Structure
words Strong
words
Which of the following you should avoid while written a claim letter?
1. Professional tone
2. Direct request
3. Specific request
4. A complaining tone
Which of the following can be defined as follows? |it is not merely politeness with
mueechsatinoin
Q caN ofa‘rpklse:as1e’) and- P‘tlheaanskeycohuo
l ion:se5rtion( M ’,orsateheornie
t is politeness that grows out of
respect and concern for others.|
1. Clarity
2. Courtesy
3. Consideration
4. Credibility
Letter is written when you want to recognize some one for his help or support
when youwere in trouble.
Recommendatio
n Approval
Appreciation
Acknowledgment
It’s getting very late……..
1. I “ll have to speed you

2. I “ll have to accelerate you
3. I “ll have to hurry
4. I “ll have to push you
Which type of letter states the positive aspects of the applicant’s personality and
howhe/she would be an asset for the organization?
1. Letter of recommendation
2. Letter of acknowledgement
…… can be achieved if the writer has conceptual mastery over the subject,
vocabulary,his or her ability to analyze and sharp data with a minimum of distortion.
1. Stylistic Accuracy
2. Document Accuracy
3. Structural Accuracy
4. Technical Accuracy
What does ‘Good organization’ mean?
1. The subject and purpose are clear

2. All information is related to the subject and purpose
3. Al necessary information is include
4. All of the above
Which of the following are principal meeting documents?
1. Agenda and minutes
Que2s.tioM
neN
moo: a5nd m
( iM
nuatrekss: 1 ) - Please choose one
3. Memo and agenda

4. Agenda and politic
Which one of the the following phrases are likely to offend and should be avoided?
1. We allow, we must reject

2. I prefer, we must deny
3. I must refuse, we must deny
4. We welcome. I must refuse
Which is good advice when writing a memorandum?
Use a profit style for your colleagues. You can correct verbs, but do not be
tooinformal. Use a formal register and sign: Your’s faithfully.
What is wrong with the following sentence: Since the beginning of this term.
1. A coma is missing
2. “Beginning” is spelled incorrectly
3. It is an incomplete sentence
4. Since” should be changed to “at”
Which change can make the sentence correct? |The administration of the school
districtasks that each student bring their identification before enrolling in the
ALC.|
1. Change “enrolling” to “is enrolling”

2. Change “their” to “his or her”
3. Change “ask” to “asked”
4. Change “their” to “him or she”
1. Informal writing
2. Formal writing
3. Archaic writing
4. Technical writing
1. Closed words
2. Content words
3. Structure words
4. Strong words
Inuheosw
Q tiom
naN
nyop
: a5rts t(hM
e oavrkersa:ll1s)truc-tuPrleeoafsae pcrhoopoossael coannebe broken down?
1. 2
2. 3
3. 4
4. 5
Don’t worry what other people think……
1. Just take no note of them

2. Just take no sign of them
3. Just take no hint of them
4. Just take no notice of them
1. Memorandum
2. Report
3. Letter
4. Proposals
The conclusion or ending paragraph should being the communication to a polite and
……close.
1. Businesslike
2. Interminable
3. Measurable
4. Subtle
For what type of audience the direct approach is suitable?
1. For the uninterested audiences

2. For the displeased audiences
3. For the unwilling audiences
4. For the neutral audiences (not sure)
Which of the following are an essential component of employment process?
1. Reflection
2. References
3. Fraction
4. Recommendations
Marie wanted to buy a new book, she could not remember the title or
the name ofthe author.
1. But
2. Nor
3. For
4. So
Which of the following letter accompanies a larger item, usually a document?
1. Job application letter

2. Acceptance letter
3. Transmittal letter
4. Inquiry letter
Where is the bad news placed in a negative message while using the direct approach?
1. In the middle of the message

2. In the beginning of the message
3. In the end of the message
4. In the postscript of the
messageClaim letter is also
called:
1. Transmittal letter
2. Credit refusing letter
3. Adjustment letter
4. Complaint letter
How many aspects does Accuracy
have?6
5
4
3
Which of the following are include in Functional words?

1. Conjunctions, prepositions, nouns, pronouns
2. Conjunctions, prepositions, articles, pronouns
3. Conjunctions, prepositions, articlkes, adjectives
4. Conjunctions, interjections, articlkes, pronouns
Content words (nouns, verbs, adjectives, adverbs) have both a denotative meaning
as wellas connotative meaning.
Que1s.tioFnalN
seo: 5 ( Marks: 1 ) - Please choose one
2. True
Which of the following is NOT used in external business communication?
Memo
Curriculum
Vitae Complaint
letter Enquiries
letter
Which one of the following provides instances to clarify topic statement?
1. Analysis
2. Exemplification
3. Enumeration
4. Comparison and contrast
Which of the following trails help in building good
will? Discriminatory expressions
Thoughtfulness and Appreciation

Irritating
expressionPersona
l attitude
E-mail message typically take the form of ….. ?

1. Proposal
2. Letter
3. Memoranda
4. Report
Which ‘transitional word’ is used to indicate ‘cause or reason’?
1. Due to
2. Consequently
3. Thus
4. Accordingly
A message is a single that serves as:
1. Stimuli for a receiver

2. Noise reduction
3. Stimuli for a speaker
4. Stimuli for a mass audience
Which is the first step in using the indirect plan?
Que1s.tioPnutNthoe: a5udie( nMceariknsa:n1ac) cor-dPinlegamseethcohdoose one
2. Reason supporting the negative decision

3. A helpful, friendly, and positive close
4. All of the above
Where is the bad news placed in a negative message while using the indirect approach?
1. In the end of the message

2. After the buffer, information, and explanation
3. In the beginning of the message
4. As a postscript to the message
Which is the appropriate length for letter of recommendation?
1. One or two paragraph

2. Two or three paragraph
3. Three or four paragraph
4. One or two pages
Which of the following provides you information, analysis, and recommendations?
1. Informal report
2. Proposal
4. All of the above
Why information in a message should be well organized?
1. It helps motivation the audience to accept your message

2. It helps to get your ideas across without upsetting the audience
3. People will understand exactly what you mean
4. All of the above
Which of the following can be achieved by expressing ideas logically in a specific

pattern?
1. Clarity
2. Coherence
3. Conciseness
4. Accuracy
Which of the endings best goes with the opening 'Dear Personnel Director, in
Letter Writing?
Best wishes,
Best regards,
I cannot understand my neighbour's accent. I wish she would .
1. clearer speak
2. more clearly speak
3. speak more clearly
4. speak clearer
Which of the following is the most important part of indirect plan?
1. Acknowledgements
2. Buffer
3. Positive Close
4. Reasons
What is the first step in using the indirect plan?
1. Put the audience in an accepting mood

2. Reasons supporting the negative decision
3. A helpful, friendly, and positive close
4. All of the above
Which of the following things are at the core of concreteness? (if this word was
correctness then answer is “all of above”as mention in handouts. but with
concreteness Idon’tknow.wh8 exactly will come here)
1. Grammar
2. Punctuation
3. Spelling
4. All of the above
1. One
2. Two
3. Three
4. four
Eng201 fresh midterm paper
improvethe readability of a document?
►ueSshtioorn
Q t wNoor:ds5 ( Marks: 1 ) - Please choose one
► Content words
► Structure words
► Practical words

How can you make the following

statementConcise?
„There are only four rules of our company and every employee is bound
tofollow these rules.‟
1. ► Four rules must be observed.
2. ► There are four rules that must be observed.
3. ► You must follow the rules.
4. ► Follow the rules.

1. ► Cultural bias, gender bias
2. ► Cultural bias, nationality bias
3. ► Unity bias, nationality bias
4. ► None of them
1. ► To persuade the reader

2. ► To create permanent records
3. ► To make communication more effective
4. ► To establish credibility
Which format should be used if the document will be sent to

outsideindividuals?
1. ► Letter
2. ► Presentation
3. ► Memorandum
4. ► Manuscript

stateone‟s message, say much more than their dictionary
definitions".
1. ► Semantics
2. ► Phonetics
3. ► Synonyms
4. ► Phonemes
5. ► Chairman

► Completeness
► Correctness
► Conciseness
► Concreteness
► Textual clarity

organization?
► Letter
► Memo
► Proposal
► Report

Which of the following factors enables you to evaluate the

effectivenessof your message?
► Feedback
► Encoding
► Transmission
► Decoding

►uePshtiaonntoNm
Q o: R5ead(eMrasr, kFsu:t1ur) e R-ePaledaesres,cC
hoom
ospeleoxneReaders

► Customer
► Manager
► Director

► Holding a meeting when a memo or other business message
wouldhave done the job
5thfilecorrec
Question No 1
Everyone on the bus annoyed by the little boy running up and down the aisle.
Select Correct Option
was
were
Question No 2
The main idea is the single ---- idea, concisely stated.
least important
most important
average important
none of the above
Question No 3
Choose the correct option from the following.

Letters of are typically related to employment, admissions to institutions of
highereducation or scholarship eligibility.
references
inquiry
recommendation
job application
Question No 4
Concreteness does not make use of denotative words instead of connotative words.
True
False
Question No 5
Fill in the blank with appropriate option to ensure

concretenessHe with his boss tomorrow.
Will have discussion

Shall discuss
Will discuss
Shall have discussion
Question No 6
In the composition of a business message technology like Microsoft Word affects the
composingprocess by _.
Decreasing productivity
Increasing effectiveness
Decreasing both productivity and effectiveness
Question No 7
A better organized message has chances of understanding on the part of

audience.
Low
Increased
Fewer
Medium
Question No 8
The message senders need to assess their message from the eyes of the to be sure
thatthey have included all the relevant information.
Writers
Administrators
Receivers
Employers
Question No 9
Formal minutes are often required by federal, state, or local law, by-laws, charters, or
regulations
True
False
Question No 10
A message organized by using direct plan starts with a buffer statement.

True
False
Question No 11
Select the option which gives the exact meaning of the verb „accept‟.
Receive
Neglect
Omit
Quit
Question No 12
When punctuation marks are omitted in the opening and closing lines of a letter, the
punctuationstyle is called.
Open
Formal
Close
Informa
l
Question No 13
Acknowledgements
Buffer
Positive close
Reasons
Question No 14
What is a common mistake made in writing persuasive messages?
Using emotional appeals

Using the YOU
perspective Using logical
appeals
Failing to clarify your purpose
Question No 15
words are usually more vivid than long ones and improve the
readability of adocument.
Familiar
Short
Concrete
Strong
Question No 16
Which of the following transitional markets shows „additional details‟?
Therefore
Beside)
Because
Thus
Question No 17
There are type of minutes.
Four
Thre
e
Two
Six
Question No 18
readability of adocument.
Familiar
Short
Concrete
Strong
Question No 19
Which of the following transitional markers shows „additional details‟?
Therefore
Beside
Because
Thus
Question No 20
They saw a parking space two cars and drove it.
Between/into
Over/into
By/on
Up to/ out of
Question No 21

share a general document architecture, which is usually modified to suit
specificcircumstances.
Proposals
End Matter
Introduction
Report
Question No 22
The message senders need to assess their messages from the eyes of the to be sure
Writers
Administrators
Receives
Employers
Question No 23

English is constantly changing.
Language
Pronunciatio
n
Both of the above
None of the above
Question No 24
When placing , you don‟t need to excite your reader‟s interest, just state
yourneeds clearly and directly.
Appeal
Demand
Request
Order
Question No 25

The of an order letter is to provide the vendor with detailed
instructions forfulfilling an order.
Claim
Way
Method
Objective ......................
Question No 26
Choose the best option:

The persuasive message given to the audience.
No choice
Difficult options
A free choice ......................
Easy access
Question No 27
Which one of the following is a specialized document prepared to share relevant informationwith
the media?
An e-mail ..........................
A letter
A news release
A memo
Question No 28
Most organizations rely on for their existance.

Applications to donor
Successful proposal writing..........)
Survey of the market trends
Question No 29
Choose the right option to fill in the blank.

If you anything to say, just speak out.
Had
Had had
Will have
Have .......................
Question No 30
means preparing every message with the message receiver in mind.
Consideration
Completeness
Concreteness
Correctness
¥• Include only relevant and factual infor-
VIRTUAL UNIVERSITY OF PAKISTAN mation. (Page 69)
ENG201 Business and Technical En- ¥•Avoid value judgments.
glish Writing ¥• Balance criticisms with favorable points.
Important Objective Type for Mid-Term kAII of the above
8. Which one of the following is more effective
1. Which of the following have both; a denota- Technical Communication?
tive meaning and a connotative meaning? ¥• Oral communication (Pg 1)
V&6! s (Page 57) ¥• Mata communication
¥• Structure words ¥• Non verbal communication
¥• Strong words ¥• Written communication
2. Which of the following can be defined as 9. Which one of the following options should
“the words one chooses to state one’s mes- be used during business correspondence?
sage, say much more than their dictionary ¥• Choppy sentences
definitions”? ¥• Passive sentences
¥• Semantics (Page 76) ¥• Bias-free language (Page 58)
¥• Phonetics ¥• Cliches
¥• Synonyms 10. Which one of the following can create im-
¥• Phonemes • mense difference between class room commu-
3. Which of the following concerns the careful nication and job communication?
use of language to express meaning? ¥• Age of audience
• Stylistic accuracy (Page 27) ¥• Behavior of audience
¥• Stylistic clarity ¥• Size of audience (Pg 3)
¥• Contextual clarity ¥• None of the above
4. Contextual accuracylf you are writing a per- 11. Which of the following suggests ‘Implica-
suasive message, what are the common ways tion of a word or a suggestion separate from
of establishing your credibility? the usual definition’?
¥• naming your sources when you use infor- ¥• Denotation
mation from others ¥• Connotation (Page 57)
• Demonstrating expertise ¥• Implementation
¥• supporting your message with factual ¥• Abstraction
evidence 12. Which of the following is generally orga-
¥• All of the above (Page 76) nized by direct approach and receives a favor-
5. How can you make your messages effec- able reaction?
tive? ¥• Business message
¥• Make them practical and factual but not ¥• Bad news message
persuasive. ¥• Good news message Page 53
¥• Make them practical and factual but in- ¥• Routine message
clude your impression. 13. Which of the followings are real but un-
named readers?
¥• Phantom Readers Page 23
¥• Future Readers
¥• Complex Readers
¥• Technical Readers
14. How many aspects does Accuracy have?
¥• 6
k 4
¥• 3 page 27
15. What can be considered as the heart of a
report?
¥• The introduction of a report Page 79 follow these rules.’
¥•A variety of components ¥• Four rules must be observed.
¥• Introduction, body, and a close ¥• There are four rules that must be
¥• Only the body of the report observed. (Pg 33)
16. What is the last thing you need to do before ¥•You must follow the rules.
you get ready to distribute your document? ¥• Follow the rules.
¥• Designing 24. Which of the following is promoted by
simple, direct language?
¥• Revising ¥• Structural clarity
¥• Proofreading Page 60 ¥• Stylistic clarity (Page 27)
¥• All of the above ¥• Contextual clarity
17. Which of the following is not used in exter- ¥• Textual clarity
nal business communication? 25. Which of the following is used as brief,
¥ Enquiries letter informal reports within an organization?
¥• Curriculum Vitae • Letter
¥• Memo Page 63 ¥• Memo (Page 61)
¥• Complaint letter ¥• Proposal
18. To decode a message is to: ¥• Report
• reject a message 26. Select the statement about the communica-
¥• translate ideas into code tion process that is NOT true.
¥• evaluate a message ¥•'Communication takes many forms-oral,
¥• interpret a message (Page 44) written and computer.
19. Which type of Visual aid is the most diffi- ¥• Communication is vital to every part of
cult to execute effectively? business.
¥• Graphics ¥• Your performance in business will not
¥• Projections be judged by your communication ability.
¥• Handouts ¥• Performance is judged by communication
¥• Film and video ability.
20. Which of the followings are usually more 27. Biased language that might offend the
vivid than long ones and improve the readabili- audience is based on ---------------
ty of a document? ¥• Cultural bias, gender bias (Page 58)
¥• Short words (Pg 57) ¥• Cultural bias, nationality bias
¥• Content words ¥• Unity bias, nationality bias
¥• Structure words ¥• None of them
¥• Practical words 28. Why important observations, suggestions,
or objections should be written?
21. Which format should be used if the docu- ¥• To persuade the reader
ment will be sent to outside individuals'? ¥• To create permanent records (Page 20)
¥• Letter (Pg 67) • To make communication more effective
¥• Presentation ¥• To establish credibility
¥• Memorandum
¥• Manuscript 29. Which Three types of readers usually ex-
22. Which question is used to ask about resi- ist?
dential status? • Phantom Readers, Future Readers,
¥• What’s your address? Complicated Readers
¥• Where are you from? ¥• Future Readers, Complex Readers,
¥•Where do you belong to? Complicated Readers
¥• Please sign here. ¥• Future Readers, Complex Readers,
23. How can you make the following statement Technical Readers
Concise? ‘There are only four rules of our Compl 0B*****9*^!/•'>*f lJt U’ £2 Re £l de ’ S•
company and every employee is bound to 30. To whom usually good will letters written?
38. While writing persuasive messages which
four things should be kept in mind about your
¥• Manager audience?
¥• Directo
31. If ybtohabasage is specific, definite and appeal •, Idgio idea, consideration, needs and
vivid; principle applied? ¥• Semantics, emotion and logics, clarity,
¥• Completeness consideration
¥• Correctness ¥• Needs and appeals, emotion and
R Conciseness logic, credibility, semantics (Page 76)
¥• Concreteness (Pg 35) ¥• Credibility, logics, main idea, emotion
32. Which guideline should be followed to 39. Which type of letter not only conveys infor-
ensure Courtesy? mation, but also establishes a contractual
¥• Be sincerely tactful, thoughtful and ap- relationship between you and the organization
preciative or person offering you the position?
¥• Use expressions that show respect ¥• Job application letter
¥• Omit irritating expressions ¥• Acceptance letter (Page 64)
¥• All of the above (Pg 38) ¥• Inquiry letter
33. Which of the following factors enables you ¥• Transmittal letter
to evaluate the effectiveness of your message? 40. Why do Experts read technical and scientif-
¥• Feedback (Page 127) ic documents?
¥• Encoding ¥• To maintain and expand their own gener-
¥• Transmission al expertise
¥• Decoding ¥• To obtain specific answers to their own
34. Which of the following can make a meeting research and writing
unsuccessful? ¥• To evaluate a document’s technical or
¥• Deciding on purpose before the meeting scientific content.
¥• Selecting participants for the meeting kAII of the above Pg 17
¥• Holding a meeting when a memo or 41. What is the emphasis of a Functional re-
other business message would have done the sume?
job (Pg 158) ¥• Place the name and professional objec-
¥•All of the above tives at the top
35. What is meant by the term ‘Denotative’? ¥• Provide functions and tasks the appli-
¥• It refers to the literal meaning of a cant can perform (Page 13)
word. • Put the most important information first
¥• It refers to the surface meaning of the ¥• Make your name and professional
word. achievements prominent
¥• It refers to cognitive meaning of words. 42. How many steps are essential for success-
¥• It refers simple meaning of words. ful oral statement7
36. Where can we apply seven C’s? ¥• Five
¥•To Non verbal communication ¥• Six
¥•To Oral communication ¥• Seven (Page 31)
¥•To Written communication • Eight
¥•To written and oral communication 43. Which of the following is the primary vehi-
(Page 31) cle for communication within an organization?
37. How the credibility of the communicator ¥• Letter
can be systematically analyzed? ¥• Report
¥• Through written communication k Memorandum (Pg 63)
¥• Through communication probe (Page ¥• Proposal
32) 44. Which phrase should be used while making
¥• Through oral communication a presentation ?
¥• Through non verbal communication ¥• Please feel free to interrupt me with
questions. tion?
¥• Don’t disturb me while I’m presenting ¥•Thanks for giving me a hand.
these statistics. ¥•Thank you very much for your time
¥• No, you’re wrong. We need more staff. today.
¥• Please! No interruptions during the pre- ¥• Thank you for your quick response.
sentation. ¥•Thank you for your corporation.
45. Which phrase is correct? 53. Which of the followings are included in
¥•When were you born? Functional words?
¥•When you are born? ¥• Conjunctions, prepositions, nouns, pro-
¥•When are you born? nouns
¥•When you born? • Conjunctions, prepositions, articles,
46. Which of the following is best when you pronouns (Page 56)
don’t need immediate feedback, but you do ¥• Conjunctions, prepositions, articles,
need speed? adjectives
¥• Written massage ¥• Conjunctions, interjections, articles,
¥• Electronic message (Pg 49) pronouns
¥• Oral massage 54. Which of the following is achieved through
¥• informal massage a balance between precise language and famil-
47. Which of the following suggests the follow- iar language?
ing statement? ¥• Clarity (Page 36)
¥•”First group the ideas and then put ¥• Correctness
them in sequence.” ¥• Concreteness
¥• Revising a message ¥• Conciseness
¥• Editing a message 55. Letters are usually just one page and con-
¥• Organizing a message (Page 52) sist of three sections ---------------
¥• Planning a message ¥• Salutation, subject matter, references
48. A letter or report to a customer from an ¥• Front matter, summary, conclusion
employer belongs to which kind of communi- ¥• Body, references, end matter
cation? • Front matter, body, end matter (Page
¥• official communication (Page 4) 64)
¥• officer communication 56. Which of the following is used in a letter to
¥• administrator communication emphasize a point or to include a brief person-
• manager communication al message?
49. Which of the following aims at gathering ¥• Foot notes
specific information? ¥• Post script
¥• Letter of claim ¥• End notes (Page 59)
¥• Letter of request ¥•AII of the above
• Letter of inquiry (Page 66) 57. Which of the following should be essential-
¥• Letter of information ly considered during speeches and presenta-
50. Which of the following is best when you tions7
want immediate feedback? ¥• Dress
¥• Oral medium (Page 49) ¥•Time
¥• Written medium
¥• Electronic medium • Appearance
¥•A!! of the above ¥• Microphone
51. Which is farthest in the past? 58. Which of the followings use Salutations?
Rcoup!e of days ¥• btztéessa(Bages63)
¥• last week ¥• Informal speech
la day before yesterday ¥• Proposals
¥•a month ago 59. What strategies should be opted for writing
52. Which phrase is used during a presenta- to Technicians?
¥• Keep introductions and background 66. Why Comparison is useful for paragraph
information brief development?
¥• Make information accessible ¥• It emphasizes similarities (Page 29)
¥• Provide short definitions or explanations ¥• It emphasizes differences
of any unfamiliar term ¥• It emphasizes advantages
¥• All of the above (Page 17) ¥•It emphasizes disadvantages
60. Claim letter is also called: 67. Which of the following complimentary
¥• Transmittal letter close is accurate in general letter writing?
¥• Credit refusing letter ¥•Yours sincerely,
¥• Adjustment letter ¥• Sincerely,
¥• Complaint letter (Page 71) ¥• Yours respectfully,
61. Which of the following can be defined as ¥• All of the above (Page 64)
follows 68. What is meant by the term ’Connotative’?
¥• “It is not merely politeness with me- ¥• It refers to the literal meaning of words.
chanical insertion of ‘please’ and ‘thank you’, 6 It refers to the associations that are
rather it is politeness that grows out of respect connected to a certain word. (Pg 57
and concern for others." ¥• It refers to general meaning of words.
¥• Clarity ¥• It refers to cognitive meaning of words.
fi• Courtesy (Page 38) 69. In which of the following message catego-
¥• Consideration ries would you place sales and marketing
¥• Credibility messages?
62. Which of the followings are an essential ¥• Persuasive (Page 77)
component of employment process? ¥• Positive
¥• Reflections • Negative
¥• References (Page 68) ¥• Routine
¥• Fractions 70. Which plan or model is mostly used in
¥• Recommendations business messages?
63. Which of the following is the basis of Cour- ¥• The logical plan or its variation
tesy? ¥• The emotional appeal or its variation
¥• Inclined attitude ¥ The AIDA model or its variation
¥• Biased attitude ¥•All of the above ( Page 76)
¥• You-attitude (Page 44) 71. When you are writing a routine message,
• Offensive attitude what kind of approach will be used?
64. A fault in the communication procedure ¥• The direct approach (Page 53)
where the meaning of the message is lost ‘in ¥•The indirect approach
translation’ from intention to language or from ¥•The long approach
language to understanding is called............ ¥• None of the above
• Distortion 72. Which of the following you should avoid
¥ Noise when writing a claim letter?
¥• Redundancy ¥• Direct request
¥• Feedback ¥• Professional tone
65. What is the goal of a Non-conventional ¥• A complaining tone
resume? ¥• Specific details
¥• Provide functions and tasks the applicant 73. Which one of these words is not a syn-
can perform onym for “business”?
¥• Place the name and professional objec- ¥• Capital
tives at the top- Correct • Enterprise
¥• Put the most important information • Project
first (Page 13) ¥• Venture
¥• Make your name and professional 74. Which of the following gives you an oppor-
achievements prominent tunity to get your message across to a skepti-
audience, chose the format (Page 77)
82. Communication can be defined as-----------
• Editing •T he activity of conveying information

¥• Revising ¥• Replacement of something
76. A sentence consists of two parts; one is a 83. W er ’s?
subject which is the second one?
• preposition mation 9 o dro infor-
¥• predicate ¥•To Written communication
¥• adjective ¥• To written and oral communication (Page
¥• adverb 31)
77. Which of the following ensures success to
massage by leaving audience with a feeling of
their personal welfare in mind?
¥• Abrupt close
¥• Polite close
¥• Courteous close (Page 72)
¥• Gradual close
78. Which of the following should NOT be used
while answering the phone?
¥• Ken speaking
¥ This is Ken
¥• What do you want?
¥• Can you hold on?
79. Select the statement about the communica-
tion process that is NOT true.
• Communication is vital to every part of
business.
¥• Your performance in business will not
be judged by your communication ability.
¥• Performance is judged by communication
¥• Communication takes many forms-oral,

written and computer.
B0. What is the extremely important implicit
goal of a business document?
¥•To provide information
¥•To establish a relationship (Page 18
and 19)
¥•To give instructions
¥•To persuade the reader
B1. Which of the following three steps are
involved in planning a sales letter?
¥• Main idea, needs and appeals, logics
¥• Define the audience, emotion and logic,
► Closed words
► Structure words
► Strong words
Which of the following can be defined as “the words one chooses to state one’s message, say much
more than their dictionary definitions”?

► Phonetics
► Synonyms
► Phonemes
Which of the following concerns the careful use of language to express meaning?

If you are writing a persuasive message, what are the common ways of establishing your credibility?

How can you make your messages effective?

► Omit key facts
Which section of a resume creates most disagreements among experts about its relative advantages and
disadvantages?
► Skills
► Work experience
► Education

► Oral communication (Pg 1)

► Cliches
communication?
► Age of audience
MIDTERM EXAMINATION
Spring 2010
Which of the following suggests ‘Implication of a word or a suggestion separate from the usual
definition’?
► Denotation
► Implementation
► Abstraction

favorable reaction?
► Routine message

► Future Readers
► Complex Readers
►6
►5
►4
► 3 page 27

When your report focuses on analysis as the heart of the report, or you need to emphasize the discussion in order
to justify the conclusion, or if the reader is likely to be hostile to your conclusion and you need to change the reader's
attitude to the subject before presenting the conclusion, then the following structure is appropriate.
► Designing
► Revising
► Proofreading Page 60
► Memo Page 63

► Graphics
► Projections
► Handouts
► Film and video
MIDTERM EXAMINATION

► Content words
► Structure words
► Practical words

► Letter (Pg 67)

► Presentation
► Memorandum
► Manuscript


Question No: 5 ( Marks: 1 ) - Please choose one How

can you make the following statement Concise?
‘There are only four rules of our company and every employee is bound to follow
these rules.’

► There are four rules that must be observed. (Pg 33)

► Textual clarity

► Letter
► Memo (Page 61)
► Proposal
► Report



► None of them





► Customer
► Manager
► Director
► Chairman

If your message is specific, definite and vivid; which of the following principle has
been applied?
► Completeness
► Correctness
► Conciseness

guideline should be followed to ensure Courtesy?


Which of the following factors enables you to evaluate the effectiveness of your
message?

► Encoding
► Transmission
► Decoding

MIDTERM EXAMINATION


http://www.eng.fju.edu.tw/English_Literature/terms/denotation.htm

Where can we apply seven C’s?




your audience?


the position?
► Inquiry letter




► Five
► Six
► Seven (Page 31)
► Eight

organization?
► Letter
► Report
► Proposal




►When you are born?
► When you born?

Which of the following is best when you don’t need immediate feedback, but
you do need speed?
► Written massage
► Oral massage

MIDTERM EXAMINATION

communication?

Example If you write a letter or report to a customer, the customer views it as an official communication
► Letter of claim


► Written medium

► couple of days
► last week
► a month ago





► Correctness
► Concreteness
► Conciseness



Which of the following is used in a letter to emphasize a point or to include a brief
personal message?
► Foot notes
► Post script

presentations?
► Dress
► Time
► Appearance
► Microphone

► Memorandums
► Informal speech
► Proposals


► Complaint letter (Page 71)

“It is not merely politeness with mechanical insertion of ‘please’ and ‘thank you’,
rather it is politeness that grows out of respect and concern for others.”
► Clarity
► Consideration
► Credibility

► Reflections
► Fractions
► Recommendations

► Biased attitude
► You-attitude (Page 44)

A fault in the communication procedure where the meaning of the message is lost
‘in translation’ from intention to language or from language to understanding is
called............
► Distortion
► Noise
► Redundancy
► Feedback



► Sincerely,


► It refers to the associations that are connected to a certain word. (Pg 57)

In which of the following message categories would you place sales and marketing
messages?

► Positive
► Negative
► Routine

plan or model is mostly used in business messages?



► Direct request
MIDTERM EXAMINATION
Spring 2009

 Capital
 Enterprise
 Project
 Venture

Which of the following gives you an opportunity to get your message across to a skeptical or hostile
audience?
 Direct approach
 Indirect approach (Page 53)
 Persuasive approach
 Instructive approach

 Planning
 Composing (Page 53)
 Editing
 Revising

A sentence consists of two parts; one is a subject which is the second one?
 preposition
¬ predicate http://www.onlinemathlearning.com/parts-of-sentence.html
 adjective
 adverb

of their personal welfare in mind?
 Abrupt close
 Polite close
 Courteous close (Page 72
 Gradual close

 Ken speaking
 This is Ken
 What do you want?
 Can you hold on?

 Communication is vital to every part of business.

 Your performance in business will not be judged by your communication ability.
 Performance is judged by communication ability.
 Communication takes many forms-oral, written and computer.

 To provide information
 To establish a relationship (Page 18 and 19)
 To give instructions
 To persuade the reader

Which one is not an optional part of a letter?
 Attention line
 Subject Line
 Enclosure
 Salutation

Which of the following three steps are involved in planning a sales letter?
 Main idea, needs and appeals, logics

 Define the audience, emotion and logic, main idea
 Needs and appeals, chose the format, emotion and logic
 Determine the main idea, define the audience, chose the format (Page 77)

 A sense of unshared understanding
 The process of attempting to drop information
 The activity of conveying information
 Replacement of something

choose one Where can we apply seven C’s?
 To Non verbal communication

 To Oral communication
 To Written communication
 To written and oral communication (Page 31)
ENG201 Solved Grand Quiz 2020

Question No 1
Everyone on the bus _____ annoyed by the little boy running up and down the aisle.
►
was
► were…………………(For More Visit VUStudents.pk)
Question No 2
The main idea is the single ----- idea, concisely stated.
►
least important
► most important…………………(For More Visit VUStudents.pk)
►
average important
►
none of the above
Question No 3
Letters of __________ are typically related to employment, admissions to institutions of higher
education or scholarship eligibility.
►
references
►
inquiry
► recommendation…………………(For More Visit VUStudents.pk)
►
job application
Question No 4
►
True
► False…………………(For More Visit VUStudents.pk)
Question No 5
Fill in the blank with appropriate option to ensure concreteness
He _________ with his boss tomorrow.
►
►
Shall discuss
► Will discuss…………………(For More Visit VUStudents.pk)
►
Question No 6
In the composition of a business message technology like Microsoft Word affects the composing
process by ____________.
►
►
►
►
Question No 7
A better organized message has _______________ chances of understanding on the part of
audience.
►
Low
► Increased…………………(For More Visit VUStudents.pk)
►
Fewer
►
Medium
Question No 8
The message senders need to assess their message from the eyes of the _______ to be sure that
they have included all the relevant information.
►
Writers
►
Administrators
► Receivers…………………(For More Visit VUStudents.pk)
►
Employers
Question No 9
Formal minutes are often required by federal, state, or local law, by-laws, charters, or regulations
► True…………………(For More Visit VUStudents.pk)
►
False
Question No 10
►
True
► False…………………(For More Visit VUStudents.pk)
Question No 11
Select the option which gives the exact meaning of the verb ‘accept’.
► Receive…………………(For More Visit VUStudents.pk)
►
Neglect
►
Omit
►
Quit
Question No 12
When punctuation marks are omitted in the opening and closing lines of a letter, the
punctuation style is called.
►
Open
► Formal…………………(For More Visit VUStudents.pk)
►
Close
►
Informal
►
Acknowledgements
► Buffer…………………(For More Visit VUStudents.pk)
►
Positive close
►
Reasons
Question No 14
►
► Using the YOU perspective…………………(For More Visit VUStudents.pk)
►
Using logical appeals
►
Question No 15
____________ words are usually more vivid than long ones and improve the readability of a
document.
►
Familiar
► Short…………………(For More Visit VUStudents.pk)
►
Concrete
►
Strong
Question No 16
Which of the following transitional markets shows ‘additional details’?
►
Therefore
► Besides…………………(For More Visit VUStudents.pk)
►
Because
►
Thus
Question No 17
There are ________ type of minutes.
►
Four
►
Three
► Two…………………(For More Visit VUStudents.pk)
►
Six
Question No 18
____________ words are usually more vivid than long ones and improve the readability of a
document.
►
Familiar
► Short…………………(For More Visit VUStudents.pk)
►
Concrete
►
Strong
Question No 19
Which of the following transitional markers shows ‘additional details’?
►
Therefore
► Besides…………………(For More Visit VUStudents.pk)
►
Because
►
Thus
Question No 20
They saw a parking space ____________ two cars and drove _______________ it.
► Between/into…………………(For More Visit VUStudents.pk)
►
Over/into
►
By/on
►
Up to/ out of
Question No 21
_____________ share a general document architecture, which is usually modified to suit specific
circumstances.
► Proposals…………………(For More Visit VUStudents.pk)
►
End Matter
►
Introduction
►
Report
Question No 22
The message senders need to assess their messages from the eyes of the _______ to be sure that
they have included all the relevant information.
►
Writers
►
Administrators
► Receives…………………(For More Visit VUStudents.pk)
►
Employers
Question No 23
English __________________ is constantly changing.
►
Language
►
Pronunciation
► Both of the above…………………(For More Visit VUStudents.pk)
►
None of the above
Question No 24
When placing _____________, you don’t need to excite your reader’s interest, just state your
needs clearly and directly.
►
Appeal
►
Demand
►
Request
► Order…………………(For More Visit VUStudents.pk)
Question No 25
The __________ of an order letter is to provide the vendor with detailed instructions for
fulfilling an order.
►
Claim
►
Way
►
Method
► Objective…………………(For More Visit VUStudents.pk)
Question No 26
The persuasive message given _____________ to the audience.
►
No choice
►
Difficult options
► A free choice…………………(For More Visit VUStudents.pk)
►
Easy access
Question No 27
Which one of the following is a specialized document prepared to share relevant
information with the media?
► An e-mail…………………(For More Visit VUStudents.pk)
►
A letter
►
A news release
►
A memo
Question No 28
Most organizations rely on ___________ for their existance.
►
►
► Successful proposal writing…………………(For More Visit VUStudents.pk)
►
Question No 29
If you __________________ anything to say, just speak out.
►
Had
►
Had had
►
Will have
► Have…………………(For More Visit VUStudents.pk)
Question No 30
______________ means preparing every message with the message receiver in mind.
► Consideration…………………(For More Visit VUStudents.pk)
►
Completeness
►
Concreteness
►
Correctness
orders are considered one of the simplest types of?
direct request
use the indirect approach when the audience is?

Displeased
what is the first step in using the indirect plan?

put the audience in an accepting mood
choose the best option the main idea of a business message is usually
------ which is/are concisely stated.
one idea
an indirect organizational plan is a technical way to express bad

news and help us to avoid a --------
blunt no
choose the correct option
The ----- of an order letter is to provide the vendor with detailed
instruction for fulfilling and order.
Objective
One of the two basic purpose of business communication is to----

formation.
Convey
adjustment letter is a letter in answer to a ----------- letter the answer
may either be a refusal or a grant.
Complaint
a/an -------- letter is a letter in answer to complaint letter the answer

may either be a refusal are grant?
Adjustment
whether written or oral -------- message begin with all clear

statement of the main idea clarify any necessary details and end the
with a courteous close.
Positive
adjustments are also called-------

claim statements
HKB’s store managers are certainly interested in helping live is
increased sales just as distributors are interested in felling the
HKB order
above statement is an example of --------
direct request
choose the best options:

the main idea of a business message is usually -------- which is/or
concert stated.
one idea
the main address in a letter represents-------

the person writing the letter
when placing ------ you don't need to to excite your readers interest
just state your needs clearly and directly.
order
choose the correct option:

to decode a message is to:
interpret a message
customer service is the department of an organization that respond

to enquiries are complaints from customers of that organization?
true
which of the following is the first and the most essential step in
writing bad news messages?
Buffer
just one and consist of sections ----- sections

Three
customer service corresponding occur in ------------ format

letterhead or postcard
the purpose of giving complete ------ is to ensure that the audience

has no confusion are lingering doubt about the message
supporting details
how many black lines do we live for a signature in a

personal business letter?
3
the indirect plan consists of ------ parts

4
credit approvals mark the beginning of a business relationship

with a----
Customer
in the organization of a direct request the very first step is to

state the ---
main idea
which of the following is a part of an indirect plan?

all of the above
bad news is not delivered directly as it falls under the category of ---
► mess
ages.
Negative
to encourage the future is one of the goals while answering request

that involved no potential sale.
False
choose the correct option for the following

----------- are an essential component of our most are admin
admission grants and Employment processes.
References
The two basic strategies to communicate bad news on the direct plan
and the indirect plan
true
------------ makes a statement of support of a candidate by assessing
the applicant's qualities and capabilities for performing a particular
task
recommendation letters
which of the following elements relate to the organizing direct

request?
main Idea, necessary details and specific action
to increase the future Sell is one of the goals while answering

request that involve no potential sale
True
whether written or oral positive messages begin with clear

statement of the main idea. Clarify any necessary details and end
with a ---- close
Courteous
-------------- is the information, the name of an individual is the name

of an organization that can provide details about an individual's
past track record with credit
credit reference
which of the following is a purpose of writing courteous close/?

all of the above
choose correct preposition to fill in the blank his birthday is coming

► next week
Up
a message organized by direct plan starts with a buffers statement

True
while responding adjustment letters and the letter on a -----

pleasant note
choose the best option one should be careful about the chances of
being ------- while making a direct request.
all of the above
an indirect organizational plan is a technical way to express bad

news and help us to avoid a----------
negative decision
computer programmer will a/an ----- to gain specific information
about an upcoming release of a software product from xyz
category inquiry letter
which part of a routine reply or positive reply should contain

the details? the opening of the message
to give your readers a feeling about their welfare on your
part makes the message -----
Successful
acknowledgement letters are sent to our customer confirming

the district of a/an --------
all of the above
choose the best option

usually technical information letters announce -------
technical information
choose the correct option

which format should be used for the information being sent inside
an organization?
memorandum
Customer Service Department of an organization that responds to

enquiries and complaints from customer of that organization
True
your message is unlikely to succeed if your audience is left with

the feeling that you have their personal welfare in mind
false
while reading and adjustment letter the individual are the

department responsible for the poor performance can be blamed
True
in the -------- report, present the main pieces of knowledge

communicated in the literature and identity find some
significant gap in this knowledge.
Literature review
in report writing a --------- is a declarative sentence which

summarizes the specific topic and goals of a document
purpose statement
which of the following report is based on observation and

experiment instead of theory?
empirical Research report
read the following statements and select the one free from
gender bias.
(should his students paper according to this state of pre-determined
guidance)
choose the best option
which of the following errors does a sentence containment it
has long strings modifiers are nouns?
stack modifier
which sentence is punctuated correctly?

the chairman of, “why are our profit down?”
What is the last step in Planning a report?

in treating your investigation and research
which of the following sentence is correctly punctuated?

Paris, France is my favorite place to visit.
► To give your readers a feeling about their welfare on your part makers the
message____________.
► Acknowledge letters are sent to a customer confirming the receipt of a/an ______.
► Usually technical-information letters announce_______.
► Which format should be used for the information being sent inside an organization?
► Customer services is the department of an organization that responds to inquiries

True…..confirm
► A computer programmer will write a/an ________ to gain specific information

about an upcoming release of a software product XYZ Company.
► Your message is unlikely to succeed if your audience is left with the feeling that
you have their personal welfare in mind.
False……confirm
► Your message is most likely to succeed if your audience is left with the feeling
that you have their personal welfare in mind.
True….confirm
► Whether written or oral, positive messages begin with a clear statement of the
main idea, clarify any necessary details and end with a __________close.
► While writing an adjustment letter the individual or the department responsible

for the poor performance can be blamed.
True……confirm
► While responding adjustment letters, end the letter on a _________.
► While responding adjustment letters, reveal the good news in the
first___________. Sentence of the letter….confirm
► While responding adjustment letter, Explain the various circumstances under

which___________.
► While responding adjustment letter, Don’t blame an individual or _____________.
A specific department…confirm
► While responding adjustment letter, Avoid lame excuses such as “Nobody’s

perfect” or___________.
► Use the indirect approach when the audience is.
► ____________ are an essential component of almost all admissions, grants,

and employment processes.
► How many BLANK LINES do we leave for a signature in a personal business

letter?
3…..confirm
► The two basic strategies to communicate bad news message are direct plan and
the indirect plan.
True….confirm
► __________ makes a statement of support for a candidate by assessing

the applicant’s qualities and capabilities for performing a particular task.
► Which of the following elements relate to the organizing direct requests?
► To encourage the future sale is one of the goals while answering request that
involved no potential sale
false…confirm
main idea, clarify any necessary details and end with a ___________ close
► A ___________ is the information, the name of an individual, or the name of an

organization that can provide details about an individual’s part track record
with credit.
► Adjustment letter is a letter in answer to a ______ letter.
Complaint…confirm
► Which of the following is a purpose of writing ‘ courteous
close’? All options…confirm
► His birthday is coming _________ next week.
Up….confirm
► A message organized by using direct plan starts with a buffer
statement. false…confirm
► One should be careful about the chances of being _______ while making a
direct request.
► An indirect organizational plan is a technical way to express a bad news and helps
us to avoid a __________.
Negative decision
► Which part of a routine reply or positive message should contain the details?
► Whether written or oral, __________ messages begin with a clear statement of the
main idea, clarify any necessary details and end with a courteous close.
► In the organization of a direct request the very first step is to state the _______.
Main idea…confirm
► In the organization of a direct request the 2nd step is to _________.
► In the organization of a direct request the 3rd step is to close with a Cordial
request for _______.
► Which of the following plan should be used for a bad news message?
Indirect plan…..confirm
► All employees are requested to ________ from smoking in the presence of

customers.
► The punctuation mark that belongs to the salutation of a business letter is a

_______.
Colon…confirm
► _________letter begins the paper trail of a specific purchase.
Order….confirm
► An ___________is also known as a PO or purchase order letter.

► An Order Letter is also known as a ______ .
PO…confirm
► Order letters are like good mail order forms, although they also provide more
room for explaining special needs are known as______.
► _______________ Department is the department of an organization that responds to

inquires or complaints from customers of that organization.
► The opening paragraph states the reason for the letter. The frank request
should arouse curiosity and encourage a frank response.
► Legal demand or assertion by a claimant for compensation, payment, or

reimbursement for a loss under a contract, or an injury due to negligence.
Claim….confirm
► It is the process of handling and settling claims or the amount requested by

a policyholder or claimant because of a loss or damage.
► ___________is a letter in answer to a complaint letter. The answer may either be

a refusal or a grant.
► In the _____ of a report, present the main pieces of knowledge communicated in

the literature and identify some significant gap in this knowledge.
► In report writing, a ________ is a declarative sentence which summarizes

the specific topic and goals of a document.
► Which of the following report is based on observation and experiment instead of
theory?.
Empirical research report
A professor should his students papers according to this set of

predetermined guidelines.
► Which of the following errors does a sentence contain when it has long strings
modifiers or nouns?
► What is the 4th step in planning a report?
► What is the 3rd step in planning a report?
► What is the 2nd step in planning a report?
► ___________section does not simply focus on interpreting the facts but also on
answering the readers’ question, i.e “ How are those facts significant to us ?”

► __________ is a neutral statement which is meant to bring the audience in an

accepting mood.
Bad news….confirm
► Which of the following is the most important part of indirect
plan? A buffer
► An order letter is also known as a PO or purchase order letter.
True…confirm
► End mater of a proposal includes ________.
► Credit references are generally used to determine the credit worthiness of a

person or individual.
True…..confirm
► While placing an order, there is no need to _______.
► While placing an order, you don’t need to
_________. Excite your reader…..confirm
► _____________ at the moment. I’ll get to the market.
As it isn’t raining……confirm
► What is a buffer in a negative message?
► Which of the following words should be avoided when writing an adjustment grant?
Sorry, mistake , Problem All options
► Which one of the following phrases are likely to offend and should be avoided?
73. Do not begin an indirect message with _________.

Blunt no….confirm
► Which of the following is not a common problem that can cause poor
organization of a message?
► ‘Approving Credit’ and ‘Credit Reference’ are the two types of positive responses
to routine credit requests.
True……..confirm
► Which of the following ensures success to message by leaving audience with a

feeling of their personal welfare in mind.
► Your reason for communicating can usually be expressed in a sentence or two,

but you will need more spaces or time to explain your point completely so that
your audience will have no confusion or lingering doubt.
► Almost all business communication has two basic purposes: • To convey information
• To produce in the audience a favorable (or at least accepting) attitude or response
main idea, clarify any necessary details and end with a courteous close.
► A positive message begins with a clear statement of the main idea, clarifies
True…….confirm
► _____________ is a neutral statement which is meant to bring the audience in an

accepting mood.
► To encourage the future sale is one of the goals while answering request
that involved no potential sale.
False…..confirm
► To encourage the future sale is one of the goals while answering request that
involved a potential sale.
True…..confirm
► To leave your reader with a good impression of you and your firm ,
While answering requests that involved a potential sale
True…..confirm
► To respond to the inquiry and answer all questions, While answering

requests that involved a potential sale.
true …..confirm
► To respond to the inquiry and answer all questions, While answering requests that
involved not a potential sale.
False…..confirm
► To leave your reader with a good impression of you and your firm , While
answering requests that involved not a potential sale
False…..confirm
► In business communications use the ________ format if the document will be sent to
► Every sentence contains a subject and a
Predicate
► To whom usually good will letters are
written? Customer…confirm
► Requests for information and action have ---- types.

2
► ----- is the process of drafting your message; polishing it is a later step.
Composition
► ----- makes a statement of support for a candidate by assessing the

applicants qualities and capabilities for performing a particular task.
► Which one of the following is the part of Proposal Structure?
Introduction
► The two principal documents that hold relative importance in a meeting are the----
and the ----
► Which one of the following is not the part of Proposal Structure?
Subject
► Choose the correct option from the following, are an essential component of
almost all admissions, grant, and employment
References
► Which of the following should you avoid when you are responding to a claim
and your company is at fault?
► A message is a signal that serves
as: Informational report
100. .------ are an essential component of almost all admissions, grant, and
employment processes as it provides a statement of support for a candidate.
► Choose the correct option from the following. While writing a ---- identify a
specific area of employment, summarize your qualifications for the job, refer to an
enclosed resume, and request the next step of the application process, usually an
interview
► Choose the correct option from the following. In business communications use the
format if the information is being sent inside an organization.
Memorandum..confirm
► In which direction does communication flow in a formal communication

network.
Horizontal
► Which of the following goals have to be kept in mind while writing bad news
messages?
All options
► Which of the following statements is false?
► A flexible and efficient writing style that readers can understand in one
reading.
I plain English
► ----------- are Challenging to write because we know our readers will not be happy
to receive the news.
► Which one of the following is the best expression to use with the customers for
rejection.
► Which is good advice when writing a memorandum?
Use a polite style for your colleagues. You can contract verbs, but do
not be too informal
► In which directions communication flow in a formal communication

network?
Horizontal, downward and upward
► Orders are considered one of the simplest types of
_________. Direct request
► Use the indirect approach when the audience is___________.
Displaced
► What is the first step in using the indirect plan ?

► The main idea of a business message is usually ____________ which is/are
concisely stated
► An indirect organizational plan is a technical way to express a bad news and helps
us to avoid a ____________.
Blunt no
¬ The ___________ of an order letter is to provide the vendor with detailed

instructions for fulfilling an order.
¬ One of the two basic purposes of business communication is to ________

information.
¬ Adjustment letter is a letter in answer to a ___________ letter. The answer may

either be a refusal or a grant
¬ A/An _______letter is a letter in answer to a complaint letter. The answer may

either be a refusal or a grant.
¬ Adjustment are also called.
Claim settlements
¬ HKB’s store managers are certainly interested in helping Levi’s increase

sales, just as distributors are interested in filling the HKB order’ this statement is
an example of______________.
¬ The return address in a letter represents__________.
¬ When placing ________ you don’t need to excite your reader’s interest, just take
your needs clearly and directly.
Order…..confirm
¬ To decode a message is to:
Interpret a message
¬ Customer services is the department of an organization that responds to

inquiries or complaints from customers of that organization.
True….confirm
¬ Which of the following is the first and the most essential step in writing bad news
messages?
Buffer…..confirm
¬ Application letters are usually just one page and consist of

___________sections
THREE…..confirm
¬ Customer service correspondence occurs in ___________format.
¬ The purpose of giving complete _____ is to ensure that the audience has no
confusion or lingering doubt about the message.
¬ The indirect plan consists of ________ parts.
4…..confirm
¬ Credit approvals mark the beginning of a business relationship with a

________.
Customer….confirm
¬ In the organization of a direct request the very first step is to state the
________.
Main idea…confirm
All option…..confirm
134. Bad news is not delivered directly as it falls under the category of
________messages.
135. To encourage the future sale is one of the goals while answering request that
involved no potential sale.
False……confirm
136. Claim is a legal demand or assertion by a claimant for ____________ for a

loss.

138. In the organization of a direct request the very first step is to state the _____.
139. the organization of a direct request the very 2nd step is to state the
_____. Give necessary details
140. the organization of a direct request the very 3rd step is to state the _____.
Close with a cordial request for specific action
141. One of the two basic information purposes of business communication is to

____________ information.
Convey……confirm
142. Credit references are generally used to determine the credit worthiness of
a person or individual.
True…confirm
143. Customer services is a department of an organization that responds to

_______.
network ?
Horizontal downward and upward
145. Orders are considered one of the simplest types
of? Direct request
146. Use the indirect approach when the audience is ?
Displeased.
147. What is the first step in using the indirect plan?
Put the audience in an accepting mood
148. The main idea of a business message is usually ________ which

is/are concisely stated.
One idea
149. An indirect organizational plan is a technical way to express bad news and
help us to avoid a __________.
Blunt no
150. The _ of an order letter is to provide the vendor with detailed instruction
for fulfilling and order.
Objective
151. One of the two basic purpose of business communication is to _______

formation.
Convey
152. The main address in a letter represents ____________.
153. When placing_______ you don’t need to excite your readers interest
just state your needs clearly and directly.
Order
154. Credit approvals mark the beginning of a business relationship with a

_______.
Customer
155. In the organization of a direct request the very first step is to state the
____. Main idea
All options
157. ____________ are an essential component of our most are admission

grants and employment processes.
References
158. The two basic strategies to communicate bad news on the direct plan and
the indirect plan.
True…confirm
159. ___________ makes a statement of support of a candidate by assessing

the applicant’s qualities and capabilities for performing a particular task.
160. Which of the following elements relate to the organizing direct
request? Main idea, necessary details and specific action
161. In increase the future sell is one of the goals while answering request
that involve no potential sale.
True
162. _________ is the information, the name of an individual is the name of an

organization that can provide details about an individual’s past track with credit.
Credit reference
163. Which of the following is a purpose of writing courteous
close? All options…..confirm
164. A message organized by direct plan starts with a buffers statement
. False.confirm
165. One should be careful about the chances of being_______ while making
a direct request.
All options
166. An indirect organizational plan is a technical way to express bad news and
help us to avoid a __________.
Negative decision
167. To give your readers a feeling about their welfare on your part makes
the message………
Sucessful
168. Which format should be used for the information being sent inside
an organization?
169. In the ________report, present the main pieces of knowledge communicated in

the literature and identity find some significant gap in this knowledge.
Literature review
170. I n report writing a _________ is a declarative sentence which

summarizes the specific topic and goals of a document.
Purpose statement
171. Which of the following report is based on observation and

experiment instead of theory?
Should his students paper according to this state of pre-determind

guidance)
173. Which of the following errors does a sentence containment it has long
strings modifiers are nouns ?
Stack modifier
175. Which of the following you should avoid while writing a claim
letter? A complaining tone
statement False…confirm
177. A bad news message organized on the direct plan starts with a clear
statement.
True….confirm
178. While writing bad news message, avoid blunt statements that are likely to
cause pain and anger.
True…confirm
179. ______________ letter is written to offer a brief description of the cause

of dissatisfaction and prepare the necessary action.
Adjustment
180. Buffer statement constitutes the _______ part of a bad news message written
in indirect organizational plan.
First
181. One of the two basic purposes of business communication is to __________

information.
Convey
Pointing out the positive aspects of a situation, if any,

telling what you can do, not just what you can’t do.
183. To give your readers a feeling about their welfare on your part makes
the message ___________________.
184. Which one of the following is mostly used to handle repetitive
routine queries?
185. When no special persuasion is needed, the use of __________

is recommended.
Direct request
186. Which format should be used for the information being sent inside
an organization?
187. Letters of __________ are extremely important in decisions to hire, admit

an individual and to award a scholarship or grant
Recommendation
188. Identity the statement which should not be included in ‘

NECESSARY DETAILS’ section of a positive message.
189. Which one of the following media would be the best choice when you have
to deny a promotion to a long-term employee?
190. Which one of the following is a specialized document prepared to

share relevant information with the media?
An email….confirm
192. Will you please provide the details of the equipment utilization for the
last quarter ? This statement is an example of:
We cannot afford to
197. While communicating, do not leave your audience in ___________.
200. Which of the following is a method to communicate bad news to

the customer?
All options
202. Positive message end with _____________.
203. The tone of an inquiry letter should be ________ so that the recipient
may identity and provide the required information.
friendly
204. An information against the expectations of ________ is considered bad
news. All options

205. Letters of ______________are extremely important in decisions to hire,
admit an individual, and to award a scholarship or grant.
Recommendation

the customer?
All option
important All options
209. Positive messages end with_________.
A certeous close
210. Various technique are used to generate correspondence back to the

customer.
True…..confirm
211. A _________ is the information, the name of an individual, or the name of an

organization that can provide details about an individual's past track record with
credit.
Credit reference
212. The careless handling of the bad news may result in a/an ________on
the part of the customer.
213. While writing bad news message, avoid blunt statements that are likely to
cause pain and anger.
True
214. While writing bad news message Do not overemphasize the
positive. True
215. ____________are essential component of almost all admissions, grant
and employment processes as it provides a statement of support for a candidate.
216. In the organization of a direct request the way first step is to state the
_______.
Main idea
217. Positive message end with__________.
A courteous close
218. The buffer puts an audience in __________.

the customer?
All options
220. Be aware of the difference between a _____________ request in

question form and a question that is part of a request.
Polite….confirm
221. Claims is a legal demand or assertion by a claimant for ______ for a
loss All options
223. The main idea is the single _____________ idea concisely stated.
Most important
224. For a recommender ____________ in recommendation is a must.
Honesty
225. Application letters are usually just one page and consists of ___________
section.
Three…..confirm
227. _________are appropriate for large orders, first orders, and orders that cannot be
filled right away.
___________ towards your business and possibly towards you.
Disposed…confirm
229. Use the direct approach when the audience is _________-. Interested
and displaced
230. The sun came _________ after the rain had stopped.
Out
231. Instead of beginning a business message with blunt ‘no’ use the _____ to ease your
audience.
Eng201 1500+ MCQS for MiDterm
Searching file for grand quiz

CreateD by Orange Monkey Team
First file 95% correct
1. Which of the following familiar expressions is correct replacement for ‘lucrative’?
Profitable
2. Verbs and ________ are more concrete than adverbs and adjectives.
Nouns
3. The good organization of the content means ___________.
Both of the above
4. Did the doctor look __________ your leg?
At
5. ‘I left smoking long ago’_________
I gave up smoking long ago
By using comparisons, By using figurative language……both
I must refuse, we must deny
8. A computer programmer will write a/an _________ to gain specific information about an upcoming
release of a software product from XYZ company.
Inquiry letter
9. In bad news messages, the __________ is of crucial importance.

Tone
10. A bad News message always begins with a _______ that provides a transmission to the refusal.
Neutral statement
11. In a business message, the words freedom, prestige, compassion, free, and comfort evoke ________
feelings.
Positive
12. If you are using letterhead stationery, include only the __________. Two lines below the bottom of the
letterhead.
Date
13. Business messages generally have _________ purposes.
Three
14. With restructuring of companies, communications are now created mainly by _______
All employees
15. Select the option which is an example of a clear and coherent sentence.
His report focused on age and gender of managers
16. Eriq is just like all the French, so dismissive of Americans. The sentence contains _________
Cultural bias
17. The patient shows normal _________ and appears to be psychologically stable.
Affect
Ascertain and Peruse……Both
19. Full-Time college students should spend at least six hours a week studying if you want to succeed.
If they want to succeed 20. ___________at the moment. I’ll get to the
market.
As it isn’t raining
21. Which of the following helps you to focus meeting on the core of topics and control its pace and flow?
Agenda
22. The purpose of giving complete ___________ is to ensure that the audience has no confusion or
lingering doubt about the message.
Supporting details
23. __________ minutes are often required by federal, state, or local law, by-laws, charters, or
regulations in any organization.
Formal
24. A sales letter is a document designed to generate sales; therefore. It persuades the reader to
___________
All options
25. Mathematics _______ John’s favorite subject, while Civics is Andrea’s favorite subject.
Is
26. In business communications use the ________ format if the document will be sent to outside
individuals.
Letters
27. ______________ is one of the cores of concreteness.
Grammar
► ____________ makes a statement of support for a candidate by assessing the applicant’s qualities and
29. When you are dissatisfied with a company’s product or service, which of the following is the
best option?
30. Mr. John will ________ the report.
Consider
31. Select the option which gives the exact meaning of the verb ‘ accept’
Receive
► When punctuation marks are omitted in the opening and closing lines of a letter, the punctuation
style is called.
Open
Buffer
34. What is a common mistake made in writing persuasive messages?

Using you perspective 35. _________ words are usually more vivid than long ones and
improve the readability of a document.
Short words
36. Which of the following transitional markers shows ‘additional details’?
: moreover, furthermore, in addition, besides…All
37. There are ________ types of minutes
Two
38. They talked about things and persons _______ they remembered.
That
39. An order latter is also known as a _________ or purchase order letter, it begins the paper trail of a
specific purchase.
PO
40. They saw a parking space ___________ two cars and drove ____________it.
Between/ into
41. ______________share a general document architecture, which is usually modified to suit specific
circumstances.
Proposals
42. The message senders need to assess their message from the eyes of the ________ to be sure that they
have included all the relevant information
Received
43. English _______ is constantly charging
Language and pronunciation……both
Style is the way of using words to achieve a certain tone or overall impression in wirting
► When placing __________ you don’t need to excite your reader’s interest, just stale your needs clearly
and directly
Order
46. The _________ of an order letter is to provide the vendor with detailed instruction for fulfilling an
order.
Objective
47. The persuasive message gives _________ to the audience.
A free choice
48. Which one of the following is a specialized prepared to share relevant information with the media?
An e-mail
49. Most organization rely on _________ for their existence.
50. If you ____________ anything to say, just speak out.
Have
51. _________means preparing every message with the message receiver in mind.
Consideration
52. Choose the following verb from the following options.
Produce
53. Solicited and unsolicited are types of ___________
letters
54. In bad news messages, you as a business person need to help your audience understand the under
the circumstances, your decision was ______ and reasonable.
Fair
55. Functional words express relationships among content words.
True
56. The main idea of a business message is usually ____________ which is/are concisely stated.
One idea
57. __________ are an essential component of almost all admissions, grant and employment processes.
References
58. Concreteness does not make use of denotative words instead of connotative words
False
► The selection of format, style and organization of a report is done independent of the reader’s
requirement.
True
60. Sarah washed the apples ________ them in the fridge.

And put
61. Will you please provide the details of the equipment utilization for the last quarter? This statement
is an example of;
A routine inquiry
62. A message which ________ in a reliable and competent manner is labeled as a credible message.
Completes an idea 63. In a coherent sentence the words are arranged so that the ideas
clearly express the intended meaning.
True
64. Where’s ________USB drive I lent you last week ?
The
65. In______ the organization sends out uninvited messages to sell a product or service.
Persuasive and formal reports…both
66. A letter of _________ asks someone for specific information.
Inquiry
67. Either answer _________ acceptable.
Is
68. Which one of the following is an example of a nonverbal message?
Eye contact
69. Which of the following is not a general purpose common to business
communication? To negotiate
70. Concise business writing includes____________
None of the above and sentences ……both options
71. One should be careful about the chances of being ______ while making a direct request.
misunderstood
72. Mr. Ms and Mrs Are
Recipient titles
73. A memorandum is a document which is.
All options
74. In business communication use the ___________ format if the information is being sent inside an
organization.
Memorandum
75. In business communication use the ________ format if the document will be sent to outside
individuals
Letter
76. _________________is considered to be the best attitude in business environment.
You-attitude
77. One of the aspects of editing a message is to______________
Install editing software
78. When it doubt, use the more familiar words; audience will understand them better. This is
the ‘golden rule of_____’
Clarity
79. _____________ is achieved through a balance between precise language and familiar language
Clarity
► In a ______________ sentence the words are arranged so that the ideas clearly express the intended
meaning.
Coherent
buffer
82. The mechanical insertion of ‘ phase’ and ‘ thank you’ does not ensure_______
Courtesy
All options
84. _________ are an essential component of almost all admissions, grant and employment processes as it
provides a statement of support for a candidate.
85. __________ words are usually more vivid than long ones and improve the readability of a document.
Short
86. Any information against the expectations of _______ is considered bad news.
All options
87. Adjustment letter is a letter in answer to a __________ letter. The answer may either be a refusal or a
grant
Complaint
88. The quality that gives force to important parts of sentences and paragraphs is _________
Emphasis
89. Content words (nouns,verbs,adjectives, adverbs ) have both a denotative meaning as well
as connotative meaning.
True
90. When no special persuasion is needed, the use of ___________ is recommended.
Direct request
91. A good business letter is simple and straightforward without being harsh or ______.
Patronizing
92. Keep your _________ simple and focused, so the purpose of your letter is clear.
Letter
93. Which type of letter can be used as a legal document to show the transaction between the customer
and vendor?
Order letter
94. Consideration simply means that the writer shows _________ in his communication style.
Empathy
95. Breaking the longer sentences into shorter ones improves____________
Readability
Formal writing
97. What are you doing __________ the weekend?
On
► Which of the following aspects are covered by the words ‘report’?
Both a&b
99. The lawyer __________ his relative innocent.

Aims to prove
100. Acknowledgments are appropriate for__________
Larger orders
101. _________letter is written you want to recognize some one for

his help or support when you were in trouble
Appreciation
102. The aim of a _______ is to establish a working relationship to

make it happen.
Business proposal
103. Which of the following letter accompanies a larger item,

usually a document?
Transmittal letter
104. Getting the meaning from your head accurately to the reader
is the purpose of ________
Clarity
105. Credit references are generally used to determine the credit of

a person or individual
True
106. Communication that seems inconsequential can become very

important if information it contains is ________
Complete and effective
107. Generally speaking, in business we communicate _________
To both persuade and infor
108. ____________ are considered binding contracts, so one should

avoid implying offers or promises that can’t be delivered
sales letter
109. While composing a business message, choose words that _________ be misinterpreted.
Won’t
► Most organizations rely on __________ for their
existence. Meeting with companies

► __________ at the beginning of a persuasive request shows the reader that you know about his
or her concerns and you have some reasons for making such.
An attention getting device
One space if hand written and Two space if typed………both
113. A memorandum may take the form of ___________.
Skype chat
114. In which direction does communication flow in a formal communication network?
Downward
► In the __________ of a job application letter you have to refer to your enclosed resume and
express your desire for an interview, stating when and how you can be
End matter
► _____________in AIDA plan is the opportunity to remind readers of the benefits of taking the
particular action.
Attention phase
► ____________ business people inform customers about the benefits of a product/action so the
customers can recognize how all the product/action will fill their need.
Aesthetical
► With restructuring of companies, communications are row created mainly by __________
Supervisors/ managers
119. Mr. ali our English teacher, believes that students who major in economics or physics
____________ their imaginations
Ruin
120. His birthday is coming __________ next week.
Up
► The fans at the back of the theatre and that woman in front _______ making too much noise.
Were
► When you letter extends onto a second page you should use _________ for the second page
Plain Paper
► Whether written or oral, ________ messages begin with a clear statement of the main idea,
clarify any necessary details and end with a courteous
close Positive
124. Neither my brothers nor my father __________attended college
Have
126. Which format should be used if the information is being sent inside an organization?
Memorandum
127. Biased language that might offend the audience is based on________.
All options
128. Therefore, Because, accordingly, thus, hence are used for___________
Additional details
129. While placing an order, there is no need to ________
Force your reader
► One of the major flaws of a failed communication is _____________
Fixed explanations
► A/An __________letter is a letter in answer to a complaint letter. The answer may either be a
refusal or a grant.
Claim
132. Which one of the following is the best expression to use with the customers for payment
demand.
Please send your payment so we can proceed with your order.
133. She looked _________ from her book when she heard the noise.
Up
134. Which of the following statements is part of persuasion in oral presentation?
Gaining willing acceptance of an idea

135. When you turn your ideas into a message, you are the _________
Decoder
► The reactions of a colleague or a prospective customer to an incomplete answer are likely to be

__________
Unfavorable
137. Documents that are meant to ‘enact’ something include authorization memoranda and
_________
Acceptance letters
138. Briefing, goodwill, information and report are part of _______ speaking.
Public
139. Effective business communication is not _________
Concise
► The performance of our players was rather ______________
141. Why important observations, suggestions , or objections should be written?
All options
142. __________ is not one of the 7C’s of communication
Character
reliable you are.
True
► Written language is more ________ and generally follows a standardized grammar, structure,
organization and vocabulary.
Restricted
145. Courtesy means only thinking about receiver and not valuing his feelings.
False
146. Which of the following statements is more ‘Vivid’
► ____________ accuracy depends on the writter’s conceptual mastery of the subject and its
Stylistic
► Common implicit goals are to establish a relationship, create trust and establish credibility,
and _____________
Document actions
► Readers consisting of diverse groups with widely varying backgrounds and responsibilities can be
named ______- readers
Complex
150. _____________ is a short, familiar and conversational word for ‘ have need for’
Need
include document accuracy, stylistic accuracy and _________
Technical
Ascertain and Peruse. Both
153. Breaking the longer sentences into shorter ones improves____________
Readability
154. A letter of ______ asks someone for specific information.
Inquiry
155. Which of the following words should be avoided when writing an adjustment grant?
All options
156. A letter in which all parts begin at the left margin are in _______ form.
Full book
All options
158. Which of the following traits help in building good will?
Throughtfulness and Appreciation
► Which of the following phrases is likely to offend and should be avoided?
We must deny

Formal writing
161. A letter of inquiry asks someone for specific information.
True
► _____________ is a very vital step in composing a business message, and if one commits an
error in this stage, it will be irreversible.
Concluding
► ______________ is a neutral statement which is meant to bring the audience is an accepting

mood.
Good news
164. Which of the following familiar expressions is correct replacement for ‘ Lucrative’?
Profitable
► In business communications use the ________ format if the information is being sent inside an
organization
Memorandum
166. He____________ with his brother regularly.
Corresponds
168. _____________ is brief, informal report used to establish a record
Memorandum
► In a business message, talk to your audience in a way that they are left with no ___________
Confusion
170. Keep your ________ simple and focused, so the purpose of your letter is clear.
Letter
composing process by _____________
172. Which one of the following is not a way of developing a paragraph?
Clarification
► _____________ are documents which present focused, salient content to a specific audience.
Reports
174. The signature on a letter is handwritten directly above the _________
Writer’s name
► Phrases such as ‘ to continue the analysis’ ‘on the other hand’ and ‘additional concept’ are
used for_______________
Smooth transitions
176. Maury and his brother _________ to the bowling alley every day.
Go
► _____________ are challenging to write because we know our readers will not be happy to
receive the news.
Bad news messages
178. Generally speaking, in business we do not communicate to persuade and inform.
False
► In __________ section of the application letter explain specifically why you are qualified for the job.
Body
180. The _________ should normally begin with a brief summary statement, in one or two
sentences, identifying the key topic and the scope of the memorandum.
Memorandum
181. Business letters are formal letters used for _____ correspondene.
All options
182. Verbs and ______ are more concrete than adverbs and adjectives.
Nouns
183. Buffer statement constitutes the _____ part of a bad news message written in indirect
organizational plan.
First
false
185. His years of smoking have negatively _____his health.

Affected
186. _____________are often used to present the result of an experiment, investigation, or an

inquiry
Reports
187. While placing an order, there is no need to __________.
Excite your reader
188. Customer service correspondence occurs in _____ format.
189. There are a number of elements to a/an ______ letter. Complete the statement.
Business
Readability
191. A letter of ________ asks someone for specific information.
Inquiry
All options
► A letter in which all parts begin at the left margin are in ________ form.
All options
Formal writing
196. A letter of inquiry asks someone for specific information
True
► __________ is a very vital step in composing a business message and if one commits an error in
this stage, it will be irreversible
Concluding
198. He _________ with his brother regularly.

Corresponds
200. ____________ is brief, informal report used to establish a record
Memorandum
201. In a business message, talk to your audience in way that they are left with no ______
Confusion
composing process by _______
Increasing both productivity and effectiviness
203. Which of the following statements is more ‘ Vivid’
Clarification
205. The signature on a letter is handwritten directly above the ____________
Writer’s name
► Maury and his brother _______ to the bowling alley every
day Go
► __________ are challenging to write because we know our readers will not be happy to receive
the news
Bad news messages
208. Generally speaking, in business we do not communicate to persuade and inform
False
► In_______________ section of the application letter explain specifically why you are qualified for the
job. Describe education, work experience and any other activity that display relevant talents.
Body
► The _____________ should normally begin with a brief summary, in one or two sentences,
identifying the key topic and the scope of the memorandum.
Memorandum
211. Business letters are formal letters used for _________ correspondence.
All options
212. Buffer statement constitutes the ________ part of a bad news message written in indirect
organizational plan
First
False
214. His years of smoking has negatively ____________ his health.
Affected
215. Which of the following is considered an effective approach for routine, good- news and
goodwill messages?
Direct approach
► Everyone on the bus ___________ annoyed by the little boy running up and down the aisle
Was
217. Which of the following statement establishes credibility?
We’re glad to make this recommendation
218. E-mail messages typically take the form of ______________-
Memoranda
► _____________means that you must have one main idea in a paragraph. In case of other ideas
they must be clearly related
Unity
► Allotting time properly is very important. Especially when time is short, you need to schedule
yourself carefully and stick to it is called___________-
Scheduling
► If you want to minimize the distortion which happens when a message is passed from person to
person, then you are ___________-
Written medium
222. An order letter is also known as a PO or purchase order letter
True
223. Business letters are formal letters used for ___________ corrrrespondence
All options
224. All employees are requested to _________ from smoking in the presence of customers.
Refrain
► The administration of the school district asks that each student bring identification before
enrolling in the ALC.
Change ‘ them’ to ‘his’ or ‘her’
► Credit references are generally used to determine the credit worhthiness of a person or
individual.
True
227. In the organization of a direct request the very first step is to state the _________.
Cordial request for specific action
Customer.
229. Which of the following gives the customer an idea of the work that has been completed to
date?
Interim progress reports
► ______________ of a business letter shows whether any material is enclosed with the letter and
who is receiving a copy of the letter.
End notation
231. Oral communication is also known as___________
Impersonal communication
composing process by______________
233. If you message is specific, definite and vivid; which of the following principle has been
applied?
Corecteness
► The ____________- of an order letter is to provide the vendor with detailed instructions for
Objective
True
welfare in mind ?
Courteous Close
► In case of a business message which medium of communication is more effective when instant
feedback is required?
Oral medium
All options
► Effective professional correspondence uses an appropriate style, clear and concise language, and
___________
The active voice
240. Reports cover everything including.
All options
► Proposals share a general document architecture, which is usually modified to suit specific
circumstances
True
242. Various techniques are used to generate correspondence back to the customer.
True
243. ________ with customers is gained by being enthusiastic, sincere, and trustworthy.
Credibility
244. Sales letter influences the reader to take a specific action by making an offer – not an
announcement- to him
True
245. When the sentence length increases, try to chop it down into _________ sentences.
Two
246. Acknowledgements are appropriate for __________
Lager order
247. To persuade and to collaborate are the __________ purpose of a business message
General
248. Why a false statement should not be included in a sales letter?
Because it’s a fraud
► _______________ are considered binding contracts, so one should avoid implying offers or
promises that can’t be delivered.
Sales letters
250. Do not change without facts is a guideline to achieve___________
Consideration
► The _______ of a business proposal is to establish a working relationship to make it happen
Aim
252. While placing an order, there is no need to ___________-
Excite your reader
► While planning long reports choose a significant basis or guiding _________ for the division of
topic
Principle
254. An agenda is a simple list of ________ to be discussed.
Topics
255. _____________ are often solitary in their process
Writers
256. In order to write a letter of recommendation for a person, you need.
All options
257. Using incorrect words, incorrect grammar, and faulty pronunciation is called _________
language and this all suggest the inability to use good English
Substandard
► Which of the following help the reader quickly identity the content?
Heading and captions
259. ___________ inform customers about the benefits of a product or an action.
Ethical business people

► Select the option which is an example of a clear and coherent sentence.
His report focused on age and gender of managers
► Mr. John will _________ the report
► In writing commercial correspondence, it is important to employ a friendly yet

efficient___________
► In the __________ years, he grew
richer. Subsequent
► The signature on a letter is handwritten directly above the _______
Writer’s name
► Short report is submitted in the form of a letter or
memorandum. True
► FAQ means ____________
► While composing a message, vary the style to create a _________ that suits the
purpose. Tone
► Why information in a message should be well organized?
► Customer service correspondence occurs in _________
format. Letterhead or postcard
► Biannually means ____________
► In order to write a letter of recommendation for a person, you
need. All options
► What do you usually have for ___________breakfast?
► A memorandum may take the form of ____________

Email
Buffer
273. ________________ not only conveys information, but also establishes a contractual relationship
between you and the organization.
Acceptance letter
275. Letter of recommendation are extremely important.
All options
276. _____________ are documents which present focused, salient content to a specific audience.
Reports
277. __________ of a business letter whether any material is enclosed with the letter and who is
receiving a copy of the letter.
End notation
278. ‘You- attitude is best implemented by expressing your message in terms of the audience’s
interests and needs.
True
279. ________ the news on at five or six?
Is
280. In short reports attachments may consists of _________
Several pages
281. Which of the following have both, a denotative meaning and a connctative meaning?
Content words
282. He___________ the job.
Executed
283. Letters can be used to communicate in ___________
Formal contexts and semi-formal contexts……both
► Acknowledgements are appropriate for __________
Larger order
285. An audit report contains numbers usually in the form of __________

Tables
► ______________ words are usually more vivid than long ones and improve the readability of a
document.
Short
► _____________ Department is the department of an organization that responds to inquiries or

complaints from customers of that organization
Customer Services
288. In__________ the organization sends out uninvited messages to sell a product or service.
Unsolicited letter
Clarification
290. Job application letter should accurately restate the key terms of employment.
False
291. Usually technical-information letters announce__________.
292. Which of the following in the primary vehicle communication within an organization?
Memorandum
293. Which of the following are known as ‘Elements of a of a paragraph’?
All options
► The __________ is best implemented by expressing your message in terms of the audience’s
interests and needs
You attitude
► The ______ of the document helps you decide how to precede, how to respond to the audience,
which information to focus on, and which channel or medium to use.
Purpose
► When you are dissatisfied with a company’s product or service, which of the following is the
best option?
297. Memo is the short form of.
Memorandum
298. Ethical business people especially inform their customers about the true_________.
Benefits of a product
► In which of the following message categories would you place sales and marketing messages?
Persuasive messages
300. Choose precise, concrete and familiar word for the term ‘ render assistance to’
Help
301. He ____________ tomorrow
Will pay
302. A business message is said to be well organized if __________ are stated clearly.
Claim and iquiry
303. Data included in reports should be ___________.
All options
► Which of the endings best goes with the opening ‘ Dear Personal Director’ in letter Writing?
Best regards,
305. There are _________ types of writing.
306. One should frequently use courtesy word/words and phrase/phrases like…..
All options
307. Which of the following is not an example of the pair of words?
Between, among
► _________ are often used to display the result of an experiment, investigation, or inquiry.
Reports
309. Which ‘ transitional word’ is used to show’ comparison and contrast?
Conversely
310. Reports are the documents which present focused and salient results of an experiment,
investigation or an inquiry to a specific audience.
True

Customer
312. He _________ a new job.
Found
313. The main idea is the single ___________ idea, concisely stated.
Most important
► Letters of ____________ are typically related to employment, admissions to institutions of

higher education or scholarship eligibility.
Recommendation
315. Concreteness does not make use of denotative words instead of connotative words.
False
316. He__________ with his boss tomorrow.
Will discuss
► A better organized message has ___________ chances of understanding on the part of the
audience.
Increased
► The message senders need to assess their message from the eyes of the _________ to be sure
that they have included all the relevant information.
Receivers
319. Formal minutes are often required by federal, state, or local law, by-laws, charters, or
organizations
True
False
321. Which of the following is not a part of indirect plan for bad news messages?
A clear statement of the bad news.
322. ___________ are considered binding contracts, so one should avoid implying offers or
promises that can’t be delivered.
Sales letters
► _____________ stems from a sincere you-attitude. It is not merely politeness with mechanical
insertion of ‘ please’ and thank you but applying socially accepted manners is also a form of it.
Courtesy
Income
325. Any information against the expectations of _________ is considered bad news.
All options
One space if hand written and two spaces if typed ……both
To inform or instruct the reader.
328. Which one of the following makes use of denotative words instead of connotative words?
Concreteness
329. Communicating concretely does not mean being _______________.
All options
330. The subject of a business report _________ its format and vocabulary.
Affects
331. There have been a lot of rain in the lower mainland in the last twenty-four hours.
Change ‘ have been’ to ‘has been’
► In many organizations the final place of writing is a team effort with more than one writer
working on a single document is called__________
► When you know the reader’s name but not the gender, which is an appropriate salutation?
Dear hiring Manager
334. My brother likes maths _______ he doesn’t like history.
335. Both an essay and a paragraph is required for successful graduation.
Change is to are
► In a business message, talk to your audience in a way that they are left with no ____________
Confusion
337. ________________ is one of the cores of concreteness.
Grammer
True
339. Which of the following you should avoid when you are responding to a claim and your
company is at fault?
Sympathizing with the customer’s inconvenience
► Letters of ____________ are extremely important in decisions to hire, admit an individual and
to award a scholarship or grant.
Recommendation
341. Which part of speech is especially powerful and tells what is happening in a sentence?
Verbs
False
343. Consideration is also called the ___________
You-attitude
344. Which of the following is NOT used in external business communication ?
Memo
► Effective professional correspondence uses an appropriate style, clear and concise language,
and _________
The active voice
346. Acceptable writing mechanics is related to ________ of a document.
All options
► _____________ Stems from a sincere you-attitude. It is not merely politeness with mechanical
insertion of please and thank you but applying socially accepted manners is also a form
Courtesy confirm
¬ ____________ are an essential component of almost all admissions, grant, and employment
349. In which directions does communication flow in a formal communication network?

Downward
welfare in mind?
Courteous Close
351. _____________ at the moment. I’ll get to the market.
AS it isn’t raining
352. In _________ attachments may consists of several pages.
Short reports
¬ While writing news message, avoid blunt statements that are likely to cause pain and anger.
354. An agenda is a simple list of ___________ to be discussed.
¬ Adjustment letter is a letter in answer to a _________ letter. The answer may either be refusal
or a grant.
Complaint
356. In composing a business letter, the most important skill is ________.
The art of delivering
357. Which of the following is not a characteristics of correctness?
Check accuracy of figures, fact and words.
358. We are looking ________ the shops when we were in the market.
359. Various techniques are used to generate correspondence back to the customer.
True
360. Which of the following sentences contains figurative expressions?
She could be called the spark plug of the group
361. When the sentence length increases, try to chop it down into ________ sentences
¬ Allotting time properly is very important, Especially when time is short, you need to schedule
yourself carefully and stick to it is called__________
Scheduling
¬ The aim of a _________ is to establish a working relationship to make it happens
Business proposal
¬ Which type of product is intangible?
¬ While composing a business message, choose words that ___________ be misinterpreted.
Won’t
¬ ____________ makes a statement of support for a candidate by assessing the applicant’s

qualities and capabilities for performing a particular task.
¬ If a memo is typed by a person other than the memo writer ________ should be
used. Reference initials
¬ Did the doctor look ___________ your leg?
¬ To decode a message is to;
Interpret a message
¬ Use the memorandum format if the information is being sent inside an
organization. True
¬ Which of the following letter accompanies a larger item, usually a
document? Transmittal letter
¬ The subjects of a business report ___________ its format and vocabulary.
¬ There are a number of elements to a/an ___________ letter. Complete the
statement. Business
¬ Claim is a legal demand or assertion by a claimant for _________ for a loss
¬ Which one of the following is not the part of proposal structure?
Subject
376. The signature on a letter is handwritten directly above the _________
Writer’s letter
377. Choose the verb from the following options.
Produce
Refrences
379. For effective designing of documents special attention is paid to.
All options
380. Which of the following is the first step involved in planning a sales letter?
Determining the main idea
381. The decode a message is to.
Interpret a message
382. Protocol is another name for________________
Minutes
¬ Proposals share a general document architecture, which is usually modified to suit specific
circumstances.
True
¬ While writing bad news message, avoid blunt statements that are likely to cause pain and
anger.
True
385. How main types of sentences are used to give your sentence variety?
¬ If you expect your audience to __________ with you, use a structure that focuses attention on
conclusion.
Agree
None optins
388. Job application letters not only convey information, but also establish a contractual
relationship between you and organization.
True
389. Which of the following is not a part of indirect plan for bad news messages?
A clear statement of the bad news
390. The planning stage should take about _______________
50% of the time you have to produce the message
391. How many punctuation styles are usually used in business communication?
Three
392. The subject of a business report _______ its format and vocabulary.
Affects
393. There are a number of elements to business letter.
True
394. There have been a lot of rain in the lower maintained in the last twenty-four hours.
Change have been to has been
395. In the body of business letter, what goes between each paragraph?
One space if hand written and two space if typed…both
To inform or instruct the reader
134. Formal minutes are often required by federal, or local law, by laws, characters, or regulations.
True
398. He __________ with his boss tomorrow.
Will discuss
True
400. ________ is one of the cores of concreteness
Grammer
401. There are ________ types of writing
Five ……confirm
FALSE
403. Communicating concretely does not means being __________________
Vague and general in one’s writing
Income
405. In a business message, talk to your audience in a way that they are left with no ________
Confusion
135. In many organization the final piece of writing is a team effort; with more than one writer
working on a single document is called_________
407. A business message is said to be well organized if _______ are stated clearly.
Purpose and subject
408. How many type of sentences are used to give your sentence variety?
409. In_________ attachments may consists of several pages.
Short reports
136. If you expect your audience to _______ with you, use a structure that focuses attention on
conclusion.
Agree
411. Which of the following is NOT used in external business communication?
Memo
412. Which of the following sentences contains figurative expression?
She could be called the spark plug of the group
Refrences
All options
415. The organization of a longer message should reflect both the _______
Purpose of the message and the audience’s probable reaction
Customer
417. Construct effective sentences and paragraph for __________.
Clarity
True
419. IS your mother working in _________ old office building?
No article
420. Which part of speech is especially powerful and tells what is happening in a sentence?
Verbs
421. I like sohail and Eiffel tower is in Paris
Unity
137. In bad news messages, you as a business person need to help your audience remain _______
Disposed
142. A buffer is the last step while writing an indirect

plan. False
143. Which of the following should be kept in mind regarding audience while writing persuasive
messages?
All options
425. Which of the following falls under the category of substandard language?
All options
143. When you know the reader’s name but not the gender, which is an appropriate salutation?
Dear ali confirm
144. Age, gender, occupation, income, and education are ____ aspects of vital consideration for
defining the audience.
Demographic

Formal writing
429. Varying our style can enable us to sound passionate or objective in a written document.
True
430. She came _________ some old letters in the cellar.
Across
431. End mater of a proposal includes___________
All options
432. In mixed punctuation a comma flows the salutation.
False
433. In mixed punctuation a colon flows the salutation.
True
435. Which of the following transitional markers shows additional details?
Furthermore
145. Which of the following gives you an opportunity to get your message across to a skeptical
or hostile audience?
Indirect approach
personal welfare in mind?
Courteous close
438. In bad news message, the ________ is of crucial importance.
Tone
150. Don’t make false promises. People are more likely to react positively to your message when
they have confidence in you. The above statement is an example of __________
Credibility
151. Most organization rely on _________ for their existence.

441. _____________ is one of the cores of concreteness.
Grammar
442. They talked about things and persons ____________ they remembered.
Which
152. If you are using letterhead stationery, include only the __________ two lines below the bottom
of the letterhead.
Date
154. In the _________ of a job application letter you have to refer to your enclosed resume and
express your desire for an interview, stating when and how you can be contracted.
End matter
445. The _________ should normally begin with a brief summary statement, in one or two
sentences, identifying the key topic and the scope of the memorandum.
Memorandum
446. All of the following messages are likely to please your audience except.
Granting an adjustment.
155. Be aware of the difference between a _________ request in question form and a question that
is part of a request.
Polite
448. The contract____________.
Had a requirement of 2 years
449. Business letter is the most ______ mode of communication.
Convinent
Focus on you instead of I or we
451. Functional words include_____________.
Conjunction and preposition and articles and pronouns …. Both
452. It stems from a sincere you- attitude . Mechanical insertion of please and thank you is not
helpful. Rather it is politeness that grows out of respect and conern for other. The above statement
describes which of the following.
Courtesy
453. ___________ are functional units that receive around a single thought.
Paragraph
454. What is style in writing? Style is the way of using words to
achieve a certain tone or overall impression in writing.
455. If a memo is typed by a person other than the memo writer ___ should be used.
Signature line
456. When you letter extends onto a second page you should use ____ for the second page.
Letterhead
457. Defining the purpose of the document helps the writer to _______.
Decide all of the above
157. Identify the statement which should NOT be included in NECESSARY DETAILS section of a
positive message.
158. A ________ sentence expresses one independent clause and one or more dependent clauses.
Complex
159. While communicating do not leave your audience in ________.
461. Communication that seems inconsequential can becomes very important if information it
contains is _________
Full of facts and business jargons
462. Did the doctor look _________ your leg?
159. If you expect your audience to _________ with you, use structure that focuses attention on
conclusion.
Agree
464. Recommenders must be __________ people.
Respectable
465. Usually technical-information letters announce____________.
466. The purpose of _________ is to get the meaning from your head accurately to the reader.
Clarity
467. ___________ includes doctorial dissertations, scholarly articles, top-level government

agreements etc.
formal writing
468. Which one of the following is the part of proposal Structure?
Letter of transmittal
Income
160. A good writer is highly ________ as he strongly believes that a message sent is not message
received.
Investigate
162. In ____________- of AIDA plan your objective is to encourage your audience to hear about
your main idea, problem or new product.
Attention phase
472. There have been a lot of rain in the lower mainland in the last twenty four hours.
Change have been to has
473. TONE is the most difficult part of writing to control because it is _________.
Non-formal
474. In writing commercial correspondence, it is important to employ a friendly yet efficient

_________
Tone
475. Which term from the following is used to describe type of audience?
Primary
76. Desire is one of the four phrases of Aida plan
True
477. The main idea is the single __________ idea concisely stated.
Most important
478. Acceptable writing mechanics is related to __________ of a document.
All options
Quiz 2 updated correct

1. To give your readers a feeling about their welfare on your part makers the
message____________.
2. Acknowledge letters are sent to a customer confirming the receipt of a/an ______.
3. Usually technical-information letters announce_______.
5. Customer services is the department of an organization that responds to inquiries or complaints from
customers of that organization.
True…..confirm
6. A computer programmer will write a/an ________ to gain specific information about an upcoming
release of a software product XYZ Company.
7. Your message is unlikely to succeed if your audience is left with the feeling that you have their
False……confirm
8. Your message is most likely to succeed if your audience is left with the feeling that you have their
True….confirm
any necessary details and end with a __________close.
10. While writing an adjustment letter the individual or the department responsible for the poor
performance can be blamed.
True……confirm
11. While responding adjustment letters, end the letter on a _________.
12. While responding adjustment letters, reveal the good news in the first___________.
Sentence of the letter….confirm
13. While responding adjustment letter, Explain the various circumstances under which___________.
14. While responding adjustment letter, Don’t blame an individual or _____________.
A specific department…confirm 15. While responding adjustment letter, Avoid
lame excuses such as “Nobody’s perfect” or___________.
16. Use the indirect approach when the audience is.
17. ____________ are an essential component of almost all admissions, grants, and employment
processes.
18. How many BLANK LINES do we leave for a signature in a personal business letter?
3…..confirm
19. The two basic strategies to communicate bad news message are direct plan and the indirect plan.
True….confirm
165. __________ makes a statement of support for a candidate by assessing the applicant’s qualities
and
22. To encourage the future sale is one of the goals while answering request that involved no potential
sale
false…confirm
any necessary details and end with a ___________ close
24. A ___________ is the information, the name of an individual, or the name of an organization that can
provide details about an individual’s part track record with credit.
25. Adjustment letter is a letter in answer to a ______ letter.
Complaint…confirm
26. Which of the following is a purpose of writing ‘ courteous close’?
27. His birthday is coming _________ next week.
Up….confirm
false…confirm
29. One should be careful about the chances of being _______ while making a direct request.
__________.
Negative decision
166.Whether written or oral, __________ messages begin with a clear statement of the main idea,
clarify any necessary details and end with a courteous close.
33. In the organization of a direct request the very first step is to state the _______.
Main idea…confirm
34. In the organization of a direct request the 2nd step is to _________.
35. In the organization of a direct request the 3rd step is to close with a Cordial request for _______.
36. Which of the following plan should be used for a bad news message?
Indirect plan…..confirm
37. All employees are requested to ________ from smoking in the presence of customers.
38. The punctuation mark that belongs to the salutation of a business letter is a _______.
Colon…confirm
39. _________letter begins the paper trail of a specific purchase.
Order….confirm
40. An ___________is also known as a PO or purchase order letter.
41. An Order Letter is also known as a ______ .
PO…confirm
42. Order letters are like good mail order forms, although they also provide more room for explaining
special needs are known as______.
43. _______________ Department is the department of an organization that responds to inquires or

complaints from customers of that organization.
44. The opening paragraph states the reason for the letter. The frank request should arouse curiosity
and encourage a frank response.

45. Legal demand or assertion by a claimant for compensation, payment, or reimbursement for a loss
under a contract, or an injury due to negligence.
Claim….confirm
46. It is the process of handling and settling claims or the amount requested by a policyholder
or claimant because of a loss or damage.
47. ___________is a letter in answer to a complaint letter. The answer may either be a refusal or a grant.
48. In the _____ of a report, present the main pieces of knowledge communicated in the literature and
identify some significant gap in this knowledge.
49. In report writing, a ________ is a declarative sentence which summarizes the specific topic and goals
of a document.
50. Which of the following report is based on observation and experiment instead of theory?.
A professor should his students papers according to this set of predetermined guidelines.
52. Which of the following errors does a sentence contain when it has long strings modifiers or nouns?
55. What is the 4th step in planning a report?
56. What is the 3rd step in planning a report?
57. What is the 2nd step in planning a report?

167. ___________section does not simply focus on interpreting the facts but also on answering the readers’
question, i.e “ How are those facts significant to us ?”
62. __________ is a neutral statement which is meant to bring the audience in an accepting mood.
Bad news….confirm
A buffer
64. An order letter is also known as a PO or purchase order letter.
True…confirm
65. End mater of a proposal includes ________.
Bibliography, resumes, appendixes…..all options…..confirm
66. Credit references are generally used to determine the credit worthiness of a person or
individual. True…..confirm
67. While placing an order, there is no need to _______.
68. While placing an order, you don’t need to _________.
Excite your reader…..confirm
69. _____________ at the moment. I’ll get to the market.
As it isn’t raining……confirm
70. What is a buffer in a negative message?
It explains the reasons for the negative message

Sorry, mistake , Problem All options
73. Do not begin an indirect message with _________.
Blunt no….confirm
74. Which of the following is not a common problem that can cause poor organization of a message?
168. ‘Approving Credit’ and ‘Credit Reference’ are the two types of positive responses to routine
credit
requests.
True……..confirm
77. Your reason for communicating can usually be expressed in a sentence or two, but you will need
more spaces or time to explain your point completely so that your audience will have no confusion or
lingering doubt.
78. Almost all business communication has two basic purposes: • To convey information • To produce in
the audience a favorable (or at least accepting) attitude or response
80. A positive message begins with a clear statement of the main idea, clarifies any necessary details
and end with a courteous close.
True…….confirm
81. _____________ is a neutral statement which is meant to bring the audience in an accepting mood.
potential sale.
False…..confirm
171. To encourage the future sale is one of the goals while answering request that involved a potential
sale.
True…..confirm
that involved a potential sale
True…..confirm
173. To respond to the inquiry and answer all questions, While answering requests that involved
a potential sale.
true …..confirm
174. To respond to the inquiry and answer all questions, While answering requests that involved not
a potential sale.
False…..confirm
that involved not a potential sale
False…..confirm
88. In business communications use the ________ format if the document will be sent to outside
individuals.
89. Every sentence contains a subject and a
Predicate
Customer…confirm
91. Requests for information and action have ---- types.

2
92. ----- is the process of drafting your message; polishing it is a later step.
Composition
93. ----- makes a statement of support for a candidate by assessing the applicants qualities and
94. Which one of the following is the part of Proposal Structure?

Introduction
95. The two principal documents that hold relative importance in a meeting are the---- and the ----
96. Which one of the following is not the part of Proposal Structure?
Subject
97. Choose the correct option from the following, are an essential component of almost all admissions,
grant, and employment
References
98. Which of the following should you avoid when you are responding to a claim and your company is
at fault?
99. A message is a signal that serves as:
Informational report
100. .------ are an essential component of almost all admissions, grant, and employment processes as
178. Choose the correct option from the following. While writing a ---- identify a specific area of
employment, summarize your qualifications for the job, refer to an enclosed resume, and request the
next step of the application process, usually an interview
► Choose the correct option from the following. In business communications use the format if the
information is being sent inside an organization.
Memorandum..confirm
103. In which direction does communication flow in a formal communication network.
Horizontal
104. Which of the following goals have to be kept in mind while writing bad news messages?
All options
105. Which of the following statements is false?
None. All of the above statements are correct
106. A flexible and efficient writing style that readers can understand in one reading.
I plain English 107. ----------- are Challenging to write because we know
our readers will not be happy to receive the news.
Bad news messages
108. Which one of the following is the best expression to use with the customers for rejection.
I we have accepted the proposal from another builder.
109. Which is good advice when writing a memorandum?
Use a polite style for your colleagues. You can contract verbs, but do not be too informal
110. In which directions communication flow in a formal communication network?
Horizontal, downward and upward
111. Orders are considered one of the simplest types of _________.
Direct request
112. Use the indirect approach when the audience is___________.
Displaced
113. What is the first step in using the indirect plan ?
114. The main idea of a business message is usually ____________ which is/are concisely stated
____________.
Blunt no
116. The ___________ of an order letter is to provide the vendor with detailed instructions for
117. One of the two basic purposes of business communication is to ________ information.
118. Adjustment letter is a letter in answer to a ___________ letter. The answer may either be a
refusal or a grant
119. A/An _______letter is a letter in answer to a complaint letter. The answer may either be a
refusal or a grant.
120. Adjustment are also called.
Claim settlements
121. HKB’s store managers are certainly interested in helping Levi’s increase sales, just as
distributors are interested in filling the HKB order’ this statement is an example of______________.
122. The return address in a letter represents__________.
► When placing ________ you don’t need to excite your reader’s interest, just take your needs
Order…..confirm
124. To decode a message is to:
Interpret a message
125. Customer services is the department of an organization that responds to inquiries or

complaints from customers of that organization.
True….confirm
► Which of the following is the first and the most essential step in writing bad news messages?
Buffer…..confirm
127. Application letters are usually just one page and consist of ___________sections
THREE…..confirm
128. Customer service correspondence occurs in ___________format.
129. The purpose of giving complete _____ is to ensure that the audience has no confusion or
lingering doubt about the message.
130. The indirect plan consists of ________ parts.
4…..confirm
131. Credit approvals mark the beginning of a business relationship with a ________.
Customer….confirm
► In the organization of a direct request the very first step is to state the ________.
Main idea…confirm
► Which of the following is a part of an indirect plan?
► Bad news is not delivered directly as it falls under the category of ________messages.
► To encourage the future sale is one of the goals while answering request that involved no
potential sale.
False……confirm
► Claim is a legal demand or assertion by a claimant for ____________ for a loss.
► Which part of a routine reply or positive message should contain the details?
► In the organization of a direct request the very first step is to state the _____.
► the organization of a direct request the very 2nd step is to state the _____. Give
necessary details
► the organization of a direct request the very 3rd step is to state the _____. Close
with a cordial request for specific action
► One of the two basic information purposes of business communication is to ____________

information.
Convey……confirm
► Credit references are generally used to determine the credit worthiness of a person or
individual.
True…confirm
► Customer services is a department of an organization that responds to _______.
4. In which direction does communication flow in a formal communication network ?
Horizontal downward and upward
145. Orders are considered one of the simplest types of?
Direct request
146. Use the indirect approach when the audience is ?
Displeased.
147. What is the first step in using the indirect plan?
Put the audience in an accepting mood
148. The main idea of a business message is usually ________ which is/are concisely stated.
One idea
► An indirect organizational plan is a technical way to express bad news and help us to avoid a
__________.
Blunt no
► The _ of an order letter is to provide the vendor with detailed instruction for fulfilling and
order.
Objective
151. One of the two basic purpose of business communication is to _______ formation.
Convey
152. The main address in a letter represents ____________.
153. When placing_______ you don’t need to excite your readers interest just state your needs
Order
154. Credit approvals mark the beginning of a business relationship with a _______.
Customer
► In the organization of a direct request the very first step is to state the ____.
Main idea
All options
► ____________ are an essential component of our most are admission grants and employment
processes.
References
► The two basic strategies to communicate bad news on the direct plan and the indirect plan.
True…confirm
► ___________ makes a statement of support of a candidate by assessing the applicant’s qualities and
Main idea, necessary details and specific action
► In increase the future sell is one of the goals while answering request that involve no potential
sale.
True
► _________ is the information, the name of an individual is the name of an organization that can
provide details about an individual’s past track with credit.
Credit reference
163. Which of the following is a purpose of writing courteous close?
164. A message organized by direct plan starts with a buffers statement .
False.confirm
165. One should be careful about the chances of being_______ while making a direct request.
All options
► An indirect organizational plan is a technical way to express bad news and help us to avoid a
__________.
Negative decision
► To give your readers a feeling about their welfare on your part makes the message………
Sucessful
► In the ________report, present the main pieces of knowledge communicated in the literature
and identity find some significant gap in this knowledge.
Literature review
► I n report writing a _________ is a declarative sentence which summarizes the specific topic and
goals of a document.
Purpose statement
171. Which of the following report is based on observation and experiment instead of theory?
Should his students paper according to this state of pre-determind guidance)
► Which of the following errors does a sentence containment it has long strings modifiers are
nouns ?
Stack modifier
175. Which of the following you should avoid while writing a claim letter?
A complaining tone
176. A message organized by using direct plan starts with a buffer statement
False…confirm
177. A bad news message organized on the direct plan starts with a clear statement.
True….confirm
178. While writing bad news message, avoid blunt statements that are likely to cause pain and
anger.
True…confirm
► ______________ letter is written to offer a brief description of the cause of dissatisfaction and
prepare the necessary action.
Adjustment
180. Buffer statement constitutes the _______ part of a bad news message written in indirect
organizational plan.
First
181. One of the two basic purposes of business communication is to __________ information.
Convey
Pointing out the positive aspects of a situation, if any, telling what you can do, not just what you can’t do.
183. To give your readers a feeling about their welfare on your part makes the message
___________________.
184. Which one of the following is mostly used to handle repetitive routine queries?
185. When no special persuasion is needed, the use of __________ is recommended.
Direct request
187. Letters of __________ are extremely important in decisions to hire, admit an individual and to
award a scholarship or grant
Recommendation
188. Identity the statement which should not be included in ‘ NECESSARY DETAILS’ section of a
positive message.
189. Which one of the following media would be the best choice when you have to deny a promotion to a
long-term employee?
190. Which one of the following is a specialized document prepared to share relevant information with
the media?
An email….confirm
► Which of the following is an essential component of employment process?
192. Will you please provide the details of the equipment utilization for the last quarter ? This
statement is an example of:
Which of the following phrases are likely to offend and should be avoided.
Which of the following phrases are likely to offend and should be avoided.
We cannot afford to
197. While communicating, do not leave your audience in ___________.
► Which of the following is a method to communicate bad news to the customer?
201. Letters of recommendation are extremely important.
All options
202. Positive message end with _____________.
► The tone of an inquiry letter should be ________ so that the recipient may identity and provide
the required information.
friendly
204. An information against the expectations of ________ is considered bad news.
All options
► Letters of ______________are extremely important in decisions to hire, admit an individual,
and to award a scholarship or grant.
Recommendation
207. Which of the following is a method to communicate bad news to the customer?
All option
208. Letters of recommendation are extremely important
All options
209. Positive messages end with_________.
A certeous close
210. Various technique are used to generate correspondence back to the customer.
True…..confirm
► A _________ is the information, the name of an individual, or the name of an organization that
can provide details about an individual's past track record with credit.
Credit reference
► The careless handling of the bad news may result in a/an ________on the part of the customer.
213. While writing bad news message, avoid blunt statements that are likely to cause pain and
anger.
True
214. While writing bad news message Do not overemphasize the positive.
True
215. ____________are essential component of almost all admissions, grant and employment
216. In the organization of a direct request the way first step is to state the _______.
Main idea
217. Positive message end with__________.

A courteous close
218. The buffer puts an audience in __________.
219. Which of the following is a method to communicate bad news to the customer?
All options
► Be aware of the difference between a _____________ request in question form and a question
that is part of a request.
Polite….confirm
221. Claims is a legal demand or assertion by a claimant for ______ for a loss
All options
223. The main idea is the single _____________ idea concisely stated.
Most important
224. For a recommender ____________ in recommendation is a must.
Honesty
► Application letters are usually just one page and consists of ___________ section.
► _________are appropriate for large orders, first orders, and orders that cannot be filled right
away.
___________ towards your business and possibly towards you.
Disposed…confirm
► Use the direct approach when the audience is _________-.
Interested and displaced
230. The sun came _________ after the rain had stopped.
Out…..confirm
► Instead of beginning a business message with blunt ‘no’ use the _____ to ease your audience.
232. Which one of the following provides you information, analysis and recommendation.
Analytical report
By using companies and by using regulative language….both
► The basic characteristic of good specification is ________ that makes it more likely to be read,
used and understood
► The scientists disputed not only the newspaper article but also they disputed the universty’s
official statement it is an example of _.
Faulty parallelism
236. In paragraph writing ________ is a series of events that tells about different happenings.
Narration
237. Which of the following statements is part of persuasion in oral presentation?
To inform the auidience of some new theory of learning
238. Why important observation, suggestions, or objections should be written?
All options
239. Which of the following guideline does not ensure completeness in a message?
240. Which of the three compounds is part of the human communication process?
Message, recording,feedback
241. Karen is rich;________her cousin Kate is poor.
On the contrary
► The key to successful communications is to make the reader that the most important person in
our business relationship is the ____.
Writer
243. A good technical communication is _________.
All options
244. Solicited and unsolicited are types of ____________.
letters
245. It is better to state your document’s objective at/in the ____.
Beginning
246. ________ is considered to be the best attitude in businesss environment
You-attitude
► Which of the following can be achieved by expressing ideas logically and in a specific pattern?
Coherence
248. To improve organizational communication, _________ need to recognize and overcome

communication barriers.
Subordinates
► In order to create trust and establish credibility with a reader with whom you have had pasr negative
experience, include extensive explanation of your conclusions and recommendations in the
document.
True
251. Which of the following guidelines does not ensure completeness in a message?

252. Howard could not _________ the job
Accept
253. Phantom readers are called ____________readers
Unnamed
254. It is better to state your documents’s objective at/in the _________.
Beginning
255. _______ accuracy refers to the proper coverage of your topics in appropriate detail.
DOCUMENT
256. In short, your resume is an argument whose purpose is to ____ your readers to hire you.
Convince
257. A ________ resume emphasizes the functions and tasks the applicant can perform
Functional
258. ________accuracy depends on the writer’s conceptual mastery of the subject and its
Techincal
► _______possess extensive knowledge about a field in general, but might be unfamiliar with
particular technical terms, or specific equipment related to you subject matter
general experts
260. possess extensive knowledge about a field in general, but they might be unfamiliar with
particular technical terms, specific equipment, share or surpass your knowledge about a document's
subject matter.
Specific experts
261. Which of the following should be the ultimatet goal of persuasive speaking
All options
► The readers perform the tasks of locating, understanding and using information in many ways
while reading a business document.
True
263. Phill was not thirsty, ____he drank five glasses of water
Thus
264. Oral communication is also known as ___________.
Face to face communication
include document accuracy, stylistic accuracy and _.
Techincal
266. Why important observations, suggestions or objections should be written?
All options
267. Which of the following guideline does not ensure completeness in a message?
268. Objective should always be __________.
All options
269. Often a business document will be read by readers with different levels of expertise.
True
270. In resume, the best way to list your jobs is in ______________.
Reverse chronological order
271. Which of the following levels of communication is most formal?
Public
272. Procedures and work plans are the sections of _.
Proposals
273. The conclusion or ending paragraph should bring the communication to a polite and
________close
Business like
► When asked to deliver a speech at the last moment, the type of delivery style you will use is__
Impromptu
275. The performance of our players was rather______________
276. It has been stated that the world of communication is the world of_
coordination
________________________________________________
3rd file correct
► The paragraph is one of the most powerful instruments of coherence

True
► Which of the following indicates Consideration?

Focus on vivid image building words
Focus on denotative rather than connotative words
Focus on ‘you’ instead of ‘I’ or ‘We’
► They should have arrived by now. I wonder

What has kept them
► Misconceptions lead to
Mass communication
Massive communication
miscommunication
All of the above
Developing a major speech or presentation is much like writing a

Memo
Informal report
thesis
formal report
Choose precise, concrete and familiar word for the term " render assistance to"
Help
Give
Succeed
Proceed
What is the main purpose of seven C’s in business communication?

To improve non verbal skills
allow me to pay later
Which of the following is a considerate sentence?
Goods in good condition accompanied by bills can be exchanged
Goods in bad condition and without the bill will not be exchanged
10. The oral communication is-------------- in its nature and brings back immediate result.
► Conventional
► Conversational
► Communal
► Sensational
► Focus on ‘you’ Instead of ‘I’ or ‘we’.
12. The……. flow of information follows the official chain of command.

► Verbal
► Formal
► Informal
► Formal oral reports are usually prepared well in advance of presentation and are, therefore,
well-rehearsed
► True
14. An underlying goal of all technical and scientific writing is to get the reader to trust the writer's
► credibility
► authority
► authenticity
► honesty
15. A carefully prepared and researched speech delivered in a conversational style is what type of
delivery mode?
► Impromptu mode
► Memorized Mode
► Extemporaneous mode
► Reading mode
16. A is a suggestion separate from the usual definition of a word.

► Denotation
► Connotation
► Specification
17. Which of the following is an example of negative emphasis?

► To maintain your good credit rating, follow these
► It will be impossible for us to open an account for you until you send us your
signature card
► Thank you for your help
18. Which type of language is used while talking to a friend?

► Formal
► Informal
► Semiformal
► Academic
19. What kind of paper should be used for a conventional resume?

► Pink
► White
► Canary
20-------------- possess extensive knowledge about a field in general, but they might be unfamiliar with
particular technical terms, specific equipment, or recent advances in your document's subject
matter
► Specific Experts
► General Experts
► Subject specialists
21. ‘Procedures’ and ‘work plan’ are the sections of-----------

► Inquiry letters
► Proposals
► Job application letters
► Resumes
22. When asked to deliver a pre-planned and well-prepared speech, the type of delivery style you will
use is --------
► Memorization
► Impromptu
► Manuscript
► Extemporaneous
23. Informal oral reports are generally characterized by- settings with a high degree of
audience interaction
► Large-group, high
► Small group, low
► small-group, high
► Large-group, low
24. Our readers fell ------------- if they know, we as writers understand their needs.
► Less threatened
► Exposed
► None of above
25. Which of the following are real but unnamed readers?

► Phantom Readers
► Future Readers
► Complex Readers
26. Which of the following is not a characteristic of correctness?

► Use the right level of language.
► Provide all necessary information
► Check accuracy of figures, facts and words.
► Maintain acceptable writing mechanics
27. The ------------- communication involves planning and execution of effective presentations,
controlling
group behavior and conducting effective meetings.
► Written
► Oral
► Business
► Consideration means preparing every message with the message receiver in

mind. ► Consideration
► Completeness
► Concreteness
► Correctness
29. Writing at workplace is very similar to writing at school or college.

► False
30. A group of people who are compelled to assemble and listen to a speaker are known
as ► Neutral audience
► Expert audience
► Captive audience
► Free audience
31. In the communication process, a receiver is -------------

► The person who decodes the message
► The person who encodes the message
► The person who designs the message
► The person who prepares the buffer
► The concept of time is ----------- specific

► Space
► Location
► Culture
► Person
33. Communication that seems inconsequential can become very important if information they contain is
► Inappropriate but grammatically correct ► complete and effective
► full of facts and business jargon ► concise but incomplete
34. Which of the following is associative with scholarly writing?

► Formal writing
► Archaic writing
35. stems from a sincere you-attitude. It is not merely politeness with mechanical insertion of
‘please’ and ‘thank you’; although, applying socially accepted manners is a form of it.
► Courtesy
► Coherence
► Consideration
► Complete
Fill in the blank with appropriate option to ensure

CLARITY In the ------ years, he grew richer
► Subsequent
► Later
► Successive
► Consequent
Choose the correct option

How can business messages be more effective?
► By being purposeful, audience-centered and concise
► By being business-centered and using impressive language
► By taking a specific point of view and usin collaboration
► By demonstrating that the writer worked hard on the message
Solicited and unsolicited are types of

► Memos
► Letters
► Formal reports
are the familiar and concise words for the expression ‘despite the fact that’
and ‘personal option’
► Although, attitude
► Although, opinion
► While, opinion
► Even though, view
Identify the most concise statement from the given options

► We appreciate the confidence you have reposed in us
► We appreciate your confidence
► We want to tell you that your confidence is appreciated
► Your confidence is appreciated by us
is considered to be the best attitude in business environment.

We-attitude
You-attitude
I attitude
None of the above
Grandiloquence is an important aspect of conciseness.

True
False
If a memo is typed by a person other than the memo writer, .............. should be used.
A company logo
► A personal stamp
► Reference initials
Signature line
► Creativity is a measure of your believability based on how much trust you evoke and how reliable
you are
► True
► False
45. Which one of the following is TRUE in a business of professional world?

► We should let the company just run smoothly and see where it gets without
setting the objectives
► Nothing runs without a plan and a plan cannot run without having its objective
set
► Stating the objective of the way can de-motivate the leaders and their teams if
they fail to achieve the desired goals
► All of above
46. Fil in the gap by adding suitable transitional word

You’d better take a taxi………you’ll arrive late.
► Consequently
► Furthermore
► Otherwise
► Therefore
47. accuracy depends on the writer's conceptual mastery of the subject and its vocabulary, as
well as on his or her ability to analyze and shape data with a minimum of distortion.
► Stylistic
► Document
► Technical
► Grammatical
48. use their voices (pitch, rhythm, stress) and their bodies to communicate
their message.
► Writers
► Speakers
49.The job of................. is to carry out the decisions that have been taken by the executives of an
organization.
► Decision makers
► Advisors
Officials
► Which role of a reader determines action or reaction of an organization when confronted with a
particular situation?
► Implementer’s role
► Advisor’s role
► Decision Maker’s role
► Policy maker’
51. Fill in the gap by adding suitable transitional word.
Phil was not thirsty; ------- he drank five glasses of water.
► However
► Moreover
► Furthermore
► Thus
52. ……… and ................ cannot occure together.

► Clarity, courtesy
► Clarity, completeness
► Vagueness, coherence
► Coherence, creativity
54 ---- - - - - ---
are the type of readers who will be reading the written material after a week, month or
year depending on the circulation of the document.
► Phantom Readers
► Complex readers
► Future readers
► Passive Readers
55. Fill in the blank with appropriate option to ensure concreteness.
He will tomorrow
► Will make payment
► Will pay
► Will have paid
► Shall make payment
56. Which of the following statement is a part of persuasion in oral presentation?

► To explain a process of some topic
► To inform the audience of some new theory of learning
► To explain the marketing strategy
► Gaining willing acceptance of an idea
57. Choose the best option for the following statement in terms of concisenessand
correctness. Please find attached the list you requested
► Please find the list you requested.
► The list you requested is attached
► Please find attached list you requested
► Find attach the requested list
58. Revision is a chance for you to look critically at what you have written to see:
► if it's really worth saying
► if it says what you wanted to say
► if a reader will understand what you are saying
59. The first step of audience analysis is to………………….

► Examine the time and place of your speech
► Examine the speaking occasion
► Examine the location of your speech
► Examine the size of your audience
60. The purpose of -------is to get the meaning from your head accurately to the
reader ► Clarity
► Coherence
► Unity
61. Table of contents, problem statements, and even strategic repetition promote---------
► structural clarity
► Document clarity
► None of above
62. In a reader centered approach to writing it is important to identify the -----------

► The questions your readers will ask
► The strategy to answer all these questions
► The ways your readers will use your answer
63. Structural Clarity is a way to increase ……… of your document.

► Clarity
► Conciseness
► Completeness
64----------- means that you must have one main idea in a paragraph. In case of other ideas they must
be closely related.
► Coherence
► Unity
► Length
► Consideration
65. Which one of the following establishes a series of observations and emphasizes each element?
► Exemplification
► Enumeration pg 42
66. Which of the following is a correct length for an average sentence?
► 17 to 20 words pg 53
► 11 to 20 words
► 20 to 25 words
► 20 to 30 words
67.
It's getting very late.........
► I'll have to speed you
► I'll have to accelerate you
► I'll have to hurry
► I'll have to push you
68. We're having a barbecue next week, ........ ?

► will you come
► did you come
► do you come
► were you coming
69. Which of the following is the main task of a Conventional resume?

► Place the name and professional objectives at the top pg20
70. In writing commercial correspondence, it is important to employ a friendly yet efficient ------ --.
► Emotion
► Mood
► Tone
► Feeling
► Style guides are widely used in the professions and in organizations to achieve a uniform document
look by identifying formal requirements for
► Document appearance pg 37
► Document length
► Document density
► All of above
72. I'm giving you your last warning. If you're not ready in five minutes, ..........
► you're on your self

► you're on your own
► you're on your side
► you're on your turn
73.
The document should include extensive explanations of your conclusions and recommendations to
establish
► Credibility pg 26
► Relationship
► Ownership
► All of above
74. A message which reinforces an idea in a reliable and competent manner is labeled as a
…………..message.
► Credible
► Courteous
► Considerate
► Prosaic
75 ------------- includes Doctoral dissertations, scholarly articles, top-level government agreements, etc
► Formal writing
► Conventional writing
► Prosaic writing
76. A memorandum report is----------

► Begun with TO, FROM, DATE, and subject
► At least ten pages long
► For external distribution only
► Written in a formal style
77. The patient shows normal ----------- and appears to be psychological stable.
► Affect
78. Which of the following is best when you don’t need

immediate feedback, but you do need speed?
► Written massage
► Oral massage
79. What is wrong with the following sentence.

since the beginning of this term
► A comma is missing
► “Since” should be changed to “at”
80. Mr. Ali our English teacher, believes that students who major in economics or physics ---------
their imaginations.
► ruins
► ruin
81 --------------- is achieved through a a balance between precise language and familiar language.
► Clarity
► Correctness
► Concreteness
82. Generally speaking, in business we communicate-------------

► Only to persuade
► Only to entertain
► To both persuade and inform
► Only to inform
83. Which of the following you consider while making the framework of your table?
► All of them
84. Which of the following can be achieved by expressing ideas logically and in a specific
pattern? ► Coherence
85. The man -------- my house was a cheat
► To who I sold
► To whom I sell
► To who I sell
► To whom I sold
86. In business, oral communication is suitable for----------
► Recording things
► Delaying the decision making
► Discussing things
► Confusing workers
87. The performance of our players was rather----------
► Worst than I had expected
► Bad as I had expected
► Worse than I had expected
► Worse than expectation
88. The reactions of the colleague or a prospective customer’s to an incomplete answer are likely to be
► Unfavorable ► Furious ► Upset ► violent
89. Which three types of the readers usually exist?

► Phantom Readers, Future readers, Complicated readers
► Phantom Readers, Future readers, Complex readers ►
Phantom readers, Complex readers, Technical readers ►
Future readers, Complex readers, Complicated readers
90. Which of the following is a trait of an ineffective communicator?

► Conciseness
► Completeness
► tactfulness
► Wordiness
91 ------------------------is certainly a matter of using words carefully and precisely to describe your
topics effectively.
► Technical clarity
► Stylistic accuracy
92. Which transitional word is used to indicate ‘cause or
reason’ ► Due to
► Consequently
► Thus
► Accordingly
93. If your message is general, indefinite and vague, which of the following principle is not
used? ► Completeness
► Correctness
► Conciseness
► Concreteness
94. In general, human beings are---------------
► Perfect communicators
► Poor communicators
► Indifferent communicators
► Good communicators
95. Which of the following are some of the deceptive actions that unethical communicators might
take? ► Exaggerate benefits
► Hide negative information
► Portray graphic data unfairly
96. In a business organization, important observations, suggestions, or objections should be
communicated orally rather than in writing.
► True
► False
97. Identify and label the type of audience ------------ has the least technical knowledge and
needs explanation.
► Manager
► Technician
► Layperson
► Philosopher
98. You can ‘Connect’ to your audience in written correspondence by -----------

► Visiting them personally
► Challenging them to a harder level of reading
► Adding examples to help readers understand
► Writing in an unprofessional manner
99. Choose the correct option from the following:

While writing a document ----------------- is written at the beginning of the document
► Main Idea
► Statement of objective
► Reader’s interest
► None of above
100. While writing a document, include extensive explanations of your conclusions if your
audience
► Has a trust relationship with you
► Does not consider you an expert
► Is easily convincible
► Considers you credible
► When employees receive appropriate ............ communication from the management, they
become motivated and efficient.
► Vertical
► Horizontal
► Upward
► downward
102. Which of the following level of communication is most formal?

► Group
► Intrapersonal
► Interpersonal
► Public
103. When you turn your ideas into messages, you are the………
► Receiver
► Encoder
► Decoder
► Analyzer
104. Well, I did say I was sorry and I think…………..

► You’re being very indistinct
► You’re being very unclear
► You’re being very unfavorable
► You’re being very unreasonable
► Consideration simply means that the writer shows .............. in his communication style.
► Empathy
► Sympathy
► Kindness
► compassion
106. Which of the following is synonymous to ‘implicit’?

► Unambiguous
► Hidden
► Precise
► In which of the following bars are replaced by drawings that represent the thing described?
Bio Graphs
► Line Graphs
► Pictographs
► Photographs
108. It is the .................... job to carry out the decisions that have been made.
► Advisor’s
► Implementer’s
► Decision maker’s
109. 109.
110. : they worked for Kaufman's,

► Did they?
► Haven't they?
► Didn't they?
► Had they ?
► Readers consisting of diverse groups with widely varying backgrounds and responsibilities
can be named -------- readers.
► Primary
► Future
112. Here are your shoes. I(just/clean) them
► Just cleaned
► Have just cleaned
► Had just cleaned
► Just clean
113. Complex readers are the readers consisting of ----------- groups with widely varying
backgrounds and responsibilities
► Similar
► Diverse
► Confused
► Same
114. Messages are also sent to the speaker from the listener. These are called ►
Exchange
► Feedback
► Decoding
115. Howard could not ---------- the job

► Except
► Accept
► Which of the following is not the purpose of informative speech?

► Explaining a concept
► Instructing an audience
► Describing an event
► Changing the attitudes
► Recent developments in the ............... communication field are changing the ways in which
we can communicate
► Written
► Oral
► Electronic
► Pager
118. find the statement which is true for ‘oral report’

► may be delivered around a small table with just a few listeners or in a large auditorium
119. Appearance and clothes are important and highly visible part of ...... communication.
► Non-verbal
► Verbal
► Circular
120. Identify the correct five ‘Ws’ of communication process
► While, what, when, where, why
► Which, what, when, where, why
► Who, whilst, when, where, why
► Who, what, when, where, why
121. Karen is rich his cousin Kate is poor ► but
► and
► so
► however
122. Select the option which gives the literal meanings of the word’ revision’ ►
Adjustment
► Amendment
► Training
123. Effective communication is that in which

► The receiver understands the message of the sender
124. Advisors provide information and advice for the

► Decision makers
125.
Complete the question tag

► None of them
126. Accuracy refers to the proper coverage of your topics in appropriate detail ►
Document
127. We’re having lunch next week ................. ?

► Do you coming
► Are you coming
► Will you come
► Did you come
At work, your communication should only include the information that your..... Need?
► Manager
► Secretary
► Director
► Readers
129. A letter in which all parts begin at the left margin are in .................... form
► Semi block
► Modified
► Full block
► Semi modified
► In .......... stage of persuasive plan the reader that you have something useful or interesting for
him
► Interest
► Attention
► Desire
► Action
► The second stage reader of your resume includes ------ of the department you have to work
for.
► Clerks
► Official workers
► Officials
► Managers
132. What is meant by the term 'Connotative'?

► It refers to the associations that are connected to acertain word.
It refers to cognitive meaning
of words. Solicited and unsolicited
► How can we increase the audience’s ability to absorb and remember

Audience attention
Presentation
Speech
The visual aids
► "I am currently studying veterinary medicine, and I am working part-time at an

animal clinic." This statement in the introduction of the speech could best be
described as:
Establishing credibility ►
Bragging
► What is meant by task-facilitating roles?

Suggesting decision-making procedures that will move the group towards
the goal
Drawing out other members by showing verbal support
Offering to yield on a point in the interest of reaching mutually acceptable decision
► Drawing out other members by showing verbal and non verbal support,
praise oragreement
► Choose the correct sentence.

You may not enter Mr. Harris office without his permission.
You may not enter Mr. Harrises office without his permission.
You may not enter Mr. Harrises' office without his permission.
You may not enter Mr. Harris's office without his permission.
► Choose the sentence with the correct punctuation.

We ask, therefore; that you keep this matter confidential.
We ask, therefore, that you keep this matter confidential.
We ask; therefore, that you keep this matter confidential.
We ask: therefore, that you keep this matter confidential.

The order was requested six weeks ago, therefore I expected the shipment to arrive by
now.
The order was requested six weeks ago, therefore, I expected the shipment to
arrive by now.
► The order was requested six weeks ago: therefore, I expected
the shipment to arrive by now.
► The order was requested six weeks ago; therefore, I expected
the shipment to arrive by now.
139. Choose the sentence with the correct
punctuation.
140. What is meant by intended reader?

► Simple reader
► Complex reader
A member of a target audience ►
Unplanned reader
► The act of considering or examining something in order to judge its value

shows:
► Credibility
Evaluation
Conciseness
All of them
► Which method is a bottom-up or generative approach to research?

Pattern method
Hypothesis method
Inductive method
Deductive method
► What are the best persuasive messages closely connected to?

The positive aspects of your message
The direct approach
The desires and interests of the audience
► Choose the correct option.

--------.
► patriotic
► paternal
► Patronizing
panoramic
► Which type of Visual aid is the most difficult to execute effectively?

Graphics ►
Projections ►
Handouts
► Film and video

Feasibility reports are used:
To monitor and control production, sales, shipping, etc.
147. What is the typical sequence of
interviews?

There is no typical sequence ofinterviews.
► Which one of these words is not a synonym for "business"?

capital
enterprise
project
venture
► Which of the following presents the main idea before the supporting data?
Strategic plan
Indirect plan
Direct plan
Business plan
► Which question is used to ask about residential status?

Where are you from?
Please sign here.
► Which question asks for advice?

What should I do with my plastic bottles?
I'm afraid I don't know where the entrance is.
May I help you in any way?
► Why style guides are widely used in

organizations?
To achieve a uniform document
To achieve consistency of style
To achieve good results
Both i & ii
153. Claim letter is also called:
► Which of the following can be defined as
follows?
“It is not merely politeness with mechanical insertion of ‘please’ and ‘thank you’, rather
it is politeness that grows out of respect and concern for others.”
Clarity
Courtesy
Consideration
Credibility
► Where we use proper tone from the beginning in a reasonable and

understandable way?
Neutral news message
Bad news message
Good news message
Business message
► Which of the following composition process is used in general and specific

purpose while developing profile?
Composing business message
Defining objectives
Bad news message
Planning business message
► Something that stands for or represents something else, especially an object

representing an abstraction is called:
Pagination
Symbol
Equation
Acronyms

Your award is richly-deserved.
Your award is richly deserved.
Your award is richly, deserved.
Your award is richly; deserved.
► Which word in the following sentence should contain an apostrophe? Phillipa

cannot go to her friends party because her parents have no cars.
can’not
parents’
friend’s
car’s

The tomatoes whom grow in her garden are unlike those you buy in a store.
The tomatoes who grow in her garden are unlike those you buy in a store.
The tomatoes that grow in her garden are unlike those you buy in a store.
The tomatoes which grow in her garden are unlike those you buy in a store.
► Identify the correct subjects and verbs. The subjects are in bold and the verbs are
underlined.
In the newspaper, an interesting articleappeared.
In the newspaper, an interesting article appeared.

I have been to San Francisco, California, Reno, Nevada, and
► I have been to San Francisco, California; Reno, Nevada; and
I have been to San Francisco California, Reno Nevada, and Seattle
Washington.

Clothes are often made from synthetic material; for instance, rayon.
Clothes are often made from synthetic material, for instance, rayon.
Clothes are often made from synthetic material, for instance: rayon.
Clothes are often made from synthetic material, for instance; rayon.
► The electionswill be held on the first Tuesday of November 2008.

167. Which of the following report is often used when sending information to a
readeroutside the organization?
► Letter reports
► Formal reports
► Which of the following reports represent prefatory parts, text and supplementary parts?
► Formal reports
170. How many elements are found in general superstructure of reports?

► Three
► Two
► Six
► Five
► While practicing your speech you should do all of the following except:
Finish your speech without stopping to correct errors or to restart
Practice in a singular setting
Keep practice sessions brief
Practice in various settings
► Which of the following proposal section is related to researcher’s investigation?

Justification of the study
Research question
Definition of terms
Purpose of the study
► How many elements are found in conventional superstructure for instructions?

Three
Four
Five
Two

You are my friend, however, I cannot afford, to lend you any more money.
You are my friend, however; I cannot afford to lend you any more money.
You are my friend: however I cannot afford to lend, you any more money.
You are my friend; however, I cannot afford to lend you any more money.
► How many elements are found in the conventional superstructure of a

progress report?
Three
Four
Five
Six
► Which of the following is unsurpassed in its ability to depict the composition of a whole?
Pie Charts
Flow Charts
Organizational Charts
Schedule Charts
► Which of the following accurately convey the actual appearance of things?

Graphs
Diagrams
Charts
Tables
► Which of the following are functional units that revolve around a single thought?
Paragraphs
Passages
Fragments
Documents
► Which of the following aims at gathering specific information?
Letter of claim
Letter of request
Letter of inquiry
Letter of information
► Which is the most polite expression?

Can I help you?
Could I help you?
May I help you?
Should I help you?
► Which signature is the most formal?

Love,
Yours faithfully,
Best wishes,
Best regards,
► How many punctuation styles are usually used in business communication?

One
Two
Three
Four
► Feeling nervous leads speakers to:

Improperly evaluate themselves
Forget their speech
Eliminate their anxiety
Exaggerate their anxiety.
► What type of questions is used in both factual information and underlying feelings?
Multiple questions
Objective questions
Subjective questions
Open-ended questions
AIDS stands for:

Attention Immunodeficiency Syndrome
Acquired Implement System
Acquired Immunodeficiency Syndrome
Attention Implement System

A friendly-little dog is all I need for company.
A friendly little dog is all I need for company.
A friendly, little dog is all I need for company.
A friendly; little dog is all I need for company.

The actresses costumes looked beautiful on them.
The actresse's costumes looked beautiful on them.
The actresses' costumes looked beautiful onthem.
The actress' costumes looked beautiful on them.
► Choose the sentence with the correct comma placement.

We will grant you immunity, if you decide to cooperate with us.
We will grant you immunity, if you decide, to cooperate with us.
We will grant you immunity if you decide, to cooperate with us.
We will grant you immunity if you decide to cooperate with us.
► Which of the following punctuation refers to explain some points within the sentence?
Dash
Colon
Semicolon
Ellipsis
190. Choose the sentence with the correct
punctuation.
I need a few items at the store clothespins, a bottle opener, and napkins.
I need a few items at the store; clothespins, a bottle opener, and napkins.
I need a few items at the store: clothespins, a bottle opener, and napkins.
I need a few items at the store, clothespins, a bottle opener, and napkins.
► Identify the correct subjects and verbs. The subjects are in bold and the verbs are
underlined.
The insurance agent gave her sound advice.



194. Software functional specs usually contain:

► A & b - correct

► "Your right to be concerned" said one veterinarian. "I would like to take
a look at your dog."
► "Your right to be concerned, said one veterinarian, "I would like to take a
look at your dog."
► "You're right to be concerned" said one veterinarian. "I would like to take a look
at yourdog."
► "You're right to beconcerned," said oneveterinarian. "I would like to take a
look at yourdog."
196. Which of the following mechanics are used to shorten phrases in order to save
space or to avoid awkward repetition of phrases?
► Abbreviations
► Capitalizations
► Acronyms
► Which of the following mechanics is used to denote a number of things on a list one by one?
► Symbols
► Equations
► Acronyms
► Enumeratio
198. The Introduction of a report answers:
► Proposal
► Facts of report
199. Which one of the following is an example of a progress report?

► .Report on research done to ascertain whether online multimedia training for
health care professionals is a viable option.
► Summaryoftheend-of-year-onestatusofatwo-yearprojectto develop
multimedia-basedtrainingmodulesforhealthcareprofessionals.


► One-third oftheeligiblepopulation tendsnottovoteinnational elections.
202. Which one of the following component is not a part of planning written
message?

203. Which one of the following questions that produce specific information, save time,
requires less effort to answer, and eliminate bias and prejudice in answers?
204. Which of the following messages aim to influence audiences who are inclined to resist, so
they depend heavily on strategic planning?
Persuasive messages
► Which form is correct in most situations?
Could you help me?

Help me?
Excuse me; I was wondering if you could possibly help me?
I need help.

He is a happily-married man.
He is a happily married man.
He is a happily, married man.
He is a happily; married man
207. In
the following sentence, which word is there a missing apostrophe?
► House’s
► Parent's
Other’s ►
Friend’s
►What punctuation mark should complete the following sentence? John was
angry and shouted at his son, “Go to your room now!
► Question mark
► Full stop
Speech mark
Comma
► Which of the following proposal section refers to discussion of results?

► Conclusion
► Budget
Procedure
None of the above
► Which of the following speech offers a verbal explanation of a complex

process?
Explanatory speech
Instructional speech
Demonstration speech
Oral briefing
► is a matter of grouping or clustering ideas clearly.

Visualization
Simplification
Effective organization
Word choice
► Which of the following would be unethical to use in a persuasive message?

Consideration of audience needs
The "you" attitude
Manipulation ►
Persuasion

Carlworried about the hurricane; but tried to stay calm and help his family. ►
Carl worried about the hurricane; but tried to stay calm, and help his family.
Carl worried about the hurricane but tried to stay calm and help his family.
Carl worried about the hurricane but tried to stay calm, and help his family.

You are I am sure, telling the truth.
You are I am sure telling, the truth.
You are, I am sure, telling the truth.
You are, I am sure telling the truth.
► Which is farthest in the past?

couple of days
last week
a day before yesterday
a month ago
► Which phrase should be used while making a presentation ?

Please feel free to interrupt me with questions.
Don't disturb me while I'm presenting these statistics.
No, you're wrong. We need more staff.
Please! No interruptions during the presentation.
► Which Three types of readers usually exist?

Phantom Readers, Future Readers, Complicated Readers
Future Readers, Complex Readers, Complicated Readers
Future Readers, Complex Readers, Technical Readers
Phantom Readers, Future Readers, ComplexReaders
218. Which of the following aspect represents a series of events that tells the reader
what happened?
► Description
► Analysis
► Narration
219. Which of the following feature should be placed either immediately before or immediately
after the noun?
► None of them
220. What is meant by attitudes?

221. Which of the following element refers to brief overview of report’s most important point?
► Synopsis ► Executive Summary ► Contents
222. BibliograpWhat should be the purpose of visual aids?

223. What is the last thing you need to do before you get ready to distribute your document?
► Designing
► Revising
► Proofreading
224. Which one of the following should be placed either immediately before or after the noun?
Adverb Modifiers
Dangling Modifiers
► Which one of the following component is not a part of planning written message?
developing the main idea
Construct an outline
Estimate the appropriate length
Handle audience’s questions effectively
► Which of the following speech offers a verbal explanation of a complex process?

Explanatory speech
Instructional speech
Demonstration speech
Oral briefing
► Which of the followings are like good mail order forms, although they also provide more
room for explaining special needs?
Order letters 156
Adjustment letters
Inquiry letters
Deposit letters
► Which of the following sentences gives instructions?

Open your book and turn to page twenty-five.
You open your book and turn to page twenty-five.
Do you open your book and turn to page twenty-five.
Can you open your book and turn to page twenty-five.
► How can you make the following statement Concise?

‘There are only four rules of our company and every employee is bound to
follow these rules.’
► Which of the following is a nonverbal communication conveyed by posture and movement?

Expressions
► Body language
► Nodding of head
► Smile
231. How will you define building credibility?

► Try to earn confidence of strangers especially those predisposed to
be skeptical orantagonistic.
► Giving your audience a preview what’s ahead add to your authority
and more importantly, helps people understand your message.
► The relationship you have with your audience (not sure)
232. When analyzing an audience during the speech, the first thing the speaker should be
aware of is the audience's:
► Evaluation
► UnderstandingMotivation

► Showing relationship among ideas (not sure)
► Calling attention to oneself and demanding recognition from others
► Drawing out other members by showing verbal and non verbal support,
praise oragreement
► Suggesting decision-making procedur
233. ---isused to enclose one or more entire sentences that add relevant but not essential detail
to the main discussion.
► Ellipses
► Parentheses 145
► Brackets

► Whenever Cheryl is in town, she visits her sister

The alarm clock went off at 4:00 o'clock.
The alarm clock went off at four p.m. o'clock.
The alarm clock went off at four o'clock.
The alarm clock went off at four o'clock p.m.

She will go to her grave with some secrets said Wendy.
"She will go to her grave with some secrets," said Wendy.
"She will go to her grave with some secrets" said Wendy.
"She will go to her grave with some secrets." said Wendy.

When I noticed that our dog cut it's paw, I called the veterinarian right away.
When I noticed that our dog cut it's paw; I called the veterinarian right away.
When I noticed that our dog cut its paw, I called the veterinarian right away.
When I noticed that our dog cut its paw; I called the veterinarian right away.
► is a list of source materials on a particular subject.

Index
Bibliography
Appendixes
Glossary

As the invitation stated, we'll see you on the tenth for our reunion.
Like the invitation stated, we'll see you on the, tenth for our reunion.
As the invitation stated, we'll see you the: tenth for our reunion.
Like the invitation stated, we'll see you: the tenth for our reunion.
► Which of the following aspect denotes the necessary research and organizing ideas?
► Informal letter
Report production
Manuscript
None of them
► How many types of criteria are used in proposal?

Two
Three
Four
► Which of the following statement does not apply to the element of “discussion”
in a report?
It should be consistent with the study results.
It should not go beyond the study results.
It should generally be distinct from the results.
In qualitative studies, keeping it distinct from results is difficult.
► Which one of the following is more effective Technical Communication?

Oral communication
Mata communication
Non verbal communication
Written communication

A friendly-little dog is all I need for company.
A friendly little dog is all I need for company. - correct
A friendly, little dog is all I need for company.
A friendly; little dog is all I need for company.

I need a few items at the store clothespins, a bottle opener, and napkins.
I need a few items at the store; clothespins, a bottle opener, and napkins.
I need a few items at the store: clothespins, a bottle opener, and napkins.
I need a few items at the store, clothespins, a bottle opener, and napkins.
248. The act of considering or examining something

in order to judge its value shows:
Credibility
Evaluation - correct
Conciseness
All of them
► Whose needs are most important to be fulfilled while composing a document?

speakers'
readers'
listeners'
writers'
► Which of the following significantly improves the interest of a presentation?

Illustration
Visual aids
Image
Reflection
► A suggestion or intention, especially one put forward formally or officially
denotes………….
Conclusion
Recommendation
Resources
Proposals
► How can we make visual aids easy to understand?

By Informative titles
By using appropriate objects
By removing unnecessary details
All of them
► Choose the best option for the following statement in terms of Conciseness.
‘The reports are to be submitted by employees prior to 5:00 pm at which time they
will be received by Ali.’
Your reports will not be accepted after 5:00 pm.
Ali will receive reports before 5:00 pm.
Employees should submit reports to Ali.
Please submit your reports to Ali by 5:00 pm.
► Which of the following is used as brief, informal reports within an organization?

Letter
Memo
Proposal
Report
► Which of the followings appear at the end of the report?

Citations
Footnotes
Endnotes
All of the above
► What do you mean by oral communication?

The way a word or a language is customarily spoken.
Memorizing some facts
Identifying audience type
Generalizing communication process
► How can we hold audience’s attention?

Plan to devote half of your time on audience’s behavior
Present every point in light of audience’s needs and values
By changing tone of voice
None of them
► "You now know that the three steps in making a cake are gathering the materials,
mixing the batter, and baking the cake."
This statement in the conclusion of a speech could best be described as:
signaling the end of the speech
A dissolve ending
A crescendo ending
Reinforcement of the central idea
► What is meant by group-maintenance roles?

Offering to yield on a point in the interest of reaching mutually acceptable decision
Drawing out other members by showing verbal support, praise or agreement
Drawing out other members by showing non verbal support, praise or agreement
Suggesting decision-making procedures that will move the group towards the goal
► Which type of sequential number is given to pages in a book or document?

Number
Enumeration
Symbol
Pagination
Sheleft Albany New York, on January 18 ofthatyear.
She left Albany, New York on January 18, of that year.
She left, Albany New York, on January 18 of that year.
She left Albany, New York, on January 18 of that year.
► Which types of problems are discovered during the editing phase?

Writing problems
Organizational problems
Stylistic problems
Abstract problems
► Abstract stands for:

Condensation of entire reports
Focusing on the main issues
a&b
Writing problems

►Just to be sure, I called three more D.V.M.s'offices.
Just to be sure, I called three more D.V.M.s offices.
Just to be sure, I called three more, D.V.M.'s offices.
Just to be sure, I called three more D.V.M. offices'.

I have learned that it's better to be proactive than to have regrets.
I have learned that its better to be pro-active than to have regrets.
I have learned that its better to be proactive than to have regrets.
I have learned that it's better to be pro-active than to have regrets.

Whom are you voting for?
Who are you voting for?
For who are you voting?
Whomever are you voting for?
► Which of the following factor is discussed in the data analysis section?

The budget
How the data will be collected?
Results and findings
All of the above
► Which of the following mark is used to separate parts of sentence and indicates a
pause longer than a comma but shorter than a period?
Colon
Brackets
Hyphen
Semicolon
► Which of the following quality signifiers on an absolute scale?

Fake attention
Resist difficult expository
Good listener
All of the above
► Which of the following problem refers to non alphabetical symbols which are used to make
the meaning clear?
Functional problem
Punctuation problem
Writing problem
None of the above
► Why effective communication is important to your success in today's business

environment?
It increases productivity.
It improves professional image.
It forges stronger business relationships.
All of the above
► Which of the following have both; a denotative meaning and a connotative meaning?
► Closed words
► Structure words
► Strong words
► Which of the following can be defined as “the words one chooses to state one’s message, say

► Phonetics
► Synonyms
► Phonemes
► Which of the following concerns the careful use of language to express meaning?

► Describe how an organization produces formal reports.

Answer:
Research work,
Collecting ideas,
Visual aids,
Writing the material
And formatting
276. If you are writing a persuasive message, what are the common ways of establishing
yourcredibility?
277. How can you make your messages effective? ►

Make them practical and factual but not persuasive.
► Make them practical and factual but include your
impression. ► Make them practical, factual, concise, clear, and
persuasive. ► Omit key facts
278. Which section of a resume creates most disagreements among experts about its
relative advantages and
disadvantages?
► Skills
► Work experience
► Education
279. Which of the following should be done when writing recommendation letters? ►
Include only relevant and factual information. (Page 69)
280. Which one of the following options should be used during business correspondence?
► Cliches
281. Which one of the following can create immense difference between class room
communication and job
communication?
► Age of audience
► Which of the following suggests ‘Implication of a word or a suggestion separate from the
usualdefinition’?
► Denotation
Connotation (Page 57)
Implementation
Abstraction
► Which of the following is generally organized by direct approach and receives
a favorable reaction?
Business message
Bad news message
Routine message
► Which of the followings are real but unnamed readers?
Future Readers
Complex Readers
Technical Readers
► How many aspects does Accuracy have?

6
5
4
3 page 27
► What can be considered as the heart of a report?

A variety of components
Introduction, body, and a close
Only the body of the report
► Which of the following is not used in external business communication?

Enquiries letter
Curriculum Vitae
Memo
Complaint letter
reject a message
translate ideas into code
evaluate a message
interpret a message (Page 44)
► Content words
► Structure words
► Practical words
► Letter (Pg 67)
► Presentation
► Memorandum
► Manuscript
► Textual clarity
Please choose one


► None of them
Please choose one


To whom usually good will letters are

written?
► Customer
► Manager
► Director
► Chairman

► Completeness
► Correctness
► Conciseness
► Which guideline should be followed to ensure Courtesy?
Which of the following factors enables you to evaluate the

effectiveness of your message?

► Encoding
► Transmission
► Decoding


'Denotative'?
Where can we apply seven C’s?



establishes a contractual relationship between you and the organization
or person offering you the position?
► Inquiry letter

What is the emphasis of a


► Five
► Six
► Seven (Page 31)
► Eight
Which of the following is the primary vehicle for communication within

an organization?
► Letter
► Report
► Proposal

► When you born?
Which of the following suggests the

following statement? "First group the ideas and
then put them in sequence."

kind of communication?

► Written medium
Which phrase is used during a

presentation?


► Correctness
► Concreteness
► Conciseness
Which of the following is used in a letter to emphasize a point or to include

a brief personal message?
► Foot notes
► Post script

► Dress
► Time
► Appearance
► Microphone
Which of the followings use

Salutations?
► Memorandums
► Informal speech
► Proposals
What strategies should be opted for writing to Technicians? Keep introductions and
background information brief

► Reflections
► Fractions
► Recommendations
Which of the following is the basis
► Biased attitudYou-attitude (Page 44)

is lost ‘in translation’ from intention to language or from language to
► Distortion
► Noise
► Redundancy
► Feedback
What is the goal of a Non-

conventional resume?


► Sincerely,
In which of the following message categories would you place

sales and marketing messages?
► Positive
► Negative
► Routine
328. Which plan or model is mostly used in business messages?

329. When you are writing a routine message, what kind of approach will be used?
330. Which of the following you should avoid when writing a claim letter?
► Direct request
► Which of the following gives you an opportunity to get your message across to a skeptical or
hostile audience?
► Direct approach
► Indirect approach (Page 53)
► Persuasive approach
► Instructive approach
332. Which of the following is the process of drafting your message?

► Planning
► Editing
► Revising
333. A sentence consists of two parts; one is a subject which is the second one?
► preposition
► predicate
► adjective
► adverb
334. Which of the following ensures success to massage by leaving audience with
a feeling of their personal welfare in mind?
► Abrupt close
► Polite close
► Courteous close (Page 72)
► Gradual close
335. Which of the following should NOT be used while answering the phone?
Ken speaking
This is Ken
What do you want?
Can you hold on?
► Select the statement about the communication process that is

NOT true.
Communication is vital to every part of business.

Your performance in business will not be judged by
Performance is judged by communication ability.
Communication takes many forms-oral, written and computer.
► What is the extremely important implicit goal of a business document?

To establish a relationship (Page 18 and 19)
► Which one is
not an optional part
of a letter?
Attention line
Subject Line
Enclosure
Salutation
► Which of the following three steps are involved in planning a

sales letter?
Main idea, needs and appeals, logics

Needs and appeals, chose the format, emotion and logic
Determine the main idea, define the audience, chose the format (Page 77)
► Communication can be defined as---

--------
► A sense of unshared understanding

► The process of attempting to drop information
► The activity of conveying information
► Replacement of something
____________________________________________________________________
4th file Correct
1. Any information against the expectation of ________ is considered bad news
All options
2. Communicating concretely does not mean being ___________.
All options
"business"?
► Capital
► Enterprise
► Project
► Venture
Direct approach
Indirect approach
Persuasive
approach
Instructive
approach
Planning
Composing
Editing
Revising
A sentence consists of two parts; one is a subject which is the second
one? preposition
predicat
e
adjectiv
eadverb
oftheir personal welfare in mind?
Abrupt close
Polite close
Courteous
closeGradual
close
Which question is used to ask about residential
status?What's your address?
Where are you from?

Where do you belong
Ken speaking
This is Ken
What do you
want?
Can you hold on?
oneWhich phrase is used during a presentation?
Thanks for giving me a hand.
Thank you very much for your time

today.Thank you for your quick
response.
Thank you for your corporation.
Which phrase should be used while making a
presentation?

communication ability. Performance is judged by communication
ability.

presentations?
Dress
Time
Appearanc
e
Microphon
e
What is the extremely important implicit goal of a business
document?To provide information
To persuade the
reader
oneWhich one is not an optional part of a letter?
Attention
lineSubject
Line
Enclosure
Salutation

Which of the following three steps are involved in planning a sales
letter?Main idea, needs and appeals, logics

Needs and appeals, chose the format, emotion and
logic
Determine the main idea, define the audience, chose the format

oneWhere can we apply seven C’s?
To Non verbal
communicationTo Oral
communication

"business"?
capital
enterpris
eproject
venture

Letter
Presentation
Memorandu
mManuscript

provide more room for explaining special needs.
Order letters
Adjustment
lettersInquiry
letters Deposit
letters
Which question is used to ask about residential
status?

Where are you from?
Where do you belong
I'm fine.
I'm alright.
How do you do?
I’m doing fine. (not sure grammatically ….we mostly use I’m fine in routine)

Ken speaking
This is Ken
What do you want?

Can you hold on?

Kaufman's,
Did they?
Haven't
they?Didn't
they? Had
they?

Clarity
Correctness
Concretenes
s
Conciseness

Defining your objectives

Planning your objectives
Evaluating your
objectivesRevising your
objectives

Five
Six
Seven
Eight


White
paperBuff
paper Gray
paper
All of the above
Question No: 13 ( Marks: 1 ) - Please choose one What

strategies should be opted for writing to
Technicians?Keep introductions and background
information brief
Make information accessible
All of the above


contractual relationship between you and the organization or person offering
you the position?
Job application
letterAcceptance
letter Inquiry letter
Transmittal letter

one Communication can be defined as-----------
The process of attempting to drop

informationThe activity of conveying
information Replacement of something
Planning
Composing
Editing
Revising

Order letters
Adjustment letters
Inquiry letters
Deposit letters

Direct plan
Indirect plan
Business plan
Strategic plan

Strategic plan
Indirect plan
Direct plan
Business plan

Which of the following is best when you don’t need immediate feedback, but
you do need speed?
Written massage
Electronic message
Oral massage
informal massage

What should I do with my plastic bottles?(not sure)
I'm afraid I don't know where the entrance
is. May I help you in any way?

Ken speaking
This is Ken
What do you want?
Can you hold on?

When you born?
When were you born?
When you are born?
When are you
born?
organization?
Letter
Report
Memorandum
Proposal

‘There are only four rules of our company and every
employee is bound to follow these rules.’
Four rules must be observed.
There are four rules that must be
observed. You must follow the rules.
Follow the rules.


None of them




“An attachment notation is included to remind the reader to check additional
pages of information. This is typed single or double space below the reference
initials.” Match the above statement with one of the followings:
Copy Notation
Enclosure(s)
Attention line
Postscript


one What is meant by the term 'Connotative'?

words. It refers to cognitive meaning
of words.

Whose needs are most important to be fulfilled while composing a document?
speakers'
readers' (not sure)
listeners'
writers'

He works at that company for fifteen
years He works at that company for
fifteen years

one Which sentence is incorrect?
He lives in London.
I arrived at home at 6 o'clock.
They drove to San Francisco on Saturday.
Where do you live?

Ken speaking
This is Ken
What do you want?
Can you hold on?

one Which phrase is correct?
When you born?
When were you born?
When you are born?
When are you
born?

messages?
All of the above
Put action to
words

A fault in the communication procedure where the meaning
of the message is lost ‘in translation’ from intention to
language or from language to understanding is called............
Distortion
Noise
Redundancy
Feedback

None of them

Salutation, subject matter, references
Front matter, summary,
conclusion Body, references, end
matter
Front matter, body, end matter

Foot
notes Post
script End
notes
All of the above

further To gain readers’ attention
Both i & ii
To impress readers

one Why style guides are widely used in
organizations?
document T achieve
o
good results
Both i & ii

6


While communicating, when you are aware not only of the perspective of
others but also their feelings, which principle of communication you are
utilizing?
Concreteness
Completeness
Courtesy
Correctness

one Which of the following can be defined as
follows
“It is not merely politeness with mechanical insertion of
‘please’ and ‘thank you’, rather it is politeness that
grows out of respect and concern for others.”
Clarity
Courtesy
Consideration
Credibility
capital
enterpris
e
projec
t

Which of the following suggests the following statement? "First group the
ideas and then put them in sequence."
Revising a message
Editing a message
Organizing a message
Planning a message

Letter of claim
Letter of
request
Letter of inquiry
Letter of
information

Letter
Presentation
Memorandum
Manuscript
Question No:
Order letters
Adjustment letters
Inquiry letters
Deposit letters

Business plan
Direct plan
Indirect plan
Successful plan

one 'Employment History' means:
Where you have worked.(not sure)

Question No:
Where are you from?
Where do you belong
to?
Please sign here.

Kaufman's,
Did they?
Haven't
they? Didn't
they? Had
they?

Conjunctions, prepositions, articles, pronouns
Conjunctions, prepositions, articles,
adjectives Conjunctions, interjections, articles,
pronouns

Which of the following is a nonverbal communication conveyed by posture
and movement?
Expressions
Body language
Nodding of head
Smile
Memorandums
Letters
Informal
speech
Proposals
By identifying your audience
type Level of expertise your
audience
Audiences’ attitude towards you and the content of document
All of the above


Which of the following letter is the reply to a
complaint?
Inquiry letter
Adjustment letter
Collection letter
Transmittal
letter


Question No: 1
Persuasive
speaking

to a skeptical or hostile audience?
Direct approach
Indirect approach
Persuasive
approach Instuctive
approach

within your
organization around
your organization
Which format should be used if the information
is being sent inside an organization?
Memorandum
Report
Letter
Proposals

Direct plan
Indirect plan
Business plan
Strategic plan

He works at that company for fifteen
years He works at that company for
fifteen years

one Which phrase is NOT correct?
I have put you through.
I'll put you through.

Kaufman's,
Did they?
Haven't
they? Didn't
they? Had
they?
organization?
Letter
Report
Memorandum
Proposal
To maintain and expand their own general expertise
To obtain specific answers to their own research and
writing To evaluate a document's technical or
scientific content.
All of the above

of the followings are real but unnamed readers?
Phantom Readers
Future Readers
Complex Readers
Technical Readers

written?
Customer
Manager
Director
Chairman

AIDA plan stands for:
Authority, Interest, Disclose, Accuracy

Attention, Interest, Desire, Action
Accuracy, Internal, Diction, Attention
Action, Interest, Desire, Authority

Completeness
Correctness
Conciseness
Concreteness

one Where can we apply seven C’s?
To Non verbal
communication To Oral
communication

Which of the following indicates Consideration?
Focus on vivid image building words.
Focus on denotative rather than connotative words.
Focus on ‘you’ instead of ‘I’ or ‘we’.

Which of the following significantly improves the interest of a presentation?
Illustration
Visual aids
Image
Reflection

Persuasive
speaking

wants to respond?
Credit requests
Direct requests (not sure)
Plain requests
Formal requests

Graphics
Good organization
All of the above

Where are you from?
Please sign here.

Can I help you?
Could I help you?
May I help you?
Should I help you?

Love,
Yours faithfully,
Best wishes,
Best regards,

Which phrase is NOT correct?
I have put you
through. I'll put you
through.
I'm going to put you through.(not sure)

Which of the followings are often required by federal, state, or local law, by-
laws, charters, or regulations?
Formal minutes
Informal
minutes Meeting
minutes
Meeting documents

organization?
Letter
Memo
Proposal
Report



► By identifying your audience type
► Level of expertise your audience
► Audiences’ attitude towards you and the content of document

readers?
Phantom Readers
Future Readers
Complex Readers
Technical Readers

Which of the following elements relate to the organizing direct requests?
Necessary detail, general rule and main idea
Specific action, cordial request and general rule

Which of the following term can be defined as
follows;
"It means getting your message across so that the receiver will
understand what you are trying to convey. "
Conciseness
Clarity
Consideration
Concreteness

It refers to general meaning of words.
It refers to cognitive meaning of
words.
MIDTERM EXAMINATION
Spring 2009
ENG201- Business and Technical English Writing (Session - 1)(8th)

to a skeptical or hostile audience?
Direct approach
Indirect approach
Persuasive
approach Instuctive
approach

within your
organization around
your organization

Reflections
References
Fractions
Recommendations
Business plan
Direct plan
Indirect plan
Successful plan

Which type of English is used while speaking to a
friend?
Formal
Informal
Polite
Impolite
Please choose one 'Employment
History' means:
Where you have worked.

one Which phrase is NOT correct?
I have put you
through. I'll put you
through.

When you born?
When were you born?
When you are born?
When are you born?

Distortion
Noise
Redundancy
Feedback

movement?
Expressions
Body language
Nodding of head
Smile

further To gain readers’ attention
Both i & ii
To impress readers

Why style guides are widely used in organizations?
document To achieve
good results
Both i & ii

writing?
Yours sincerely,
Sincerely,
Yours respectfully,
All of the above

Which type of letter provides the recipient with a specific context in which to
place the larger document and simultaneously gives the sender a permanent
record of having sent the material?
Transmittal letter
Technical-information
letter Acceptance letter

of the following letter is the reply to a complaint?
Inquiry letter
Adjustment letter
Collection letter
Transmittal
letter

Completeness
Correctness
Conciseness
Concreteness

wants to respond?
Credit requests
Direct requests
Plain requests
Formal
requests

Direct approach
Indirect approach
Persuasive
approach Instuctive
approach

Planning
Composing
Editing
Revising
Manuscript
Letter
Presentation
Memorandum
Which of the following is extremely important in decisions to hire, admit an
individual and to award a scholarship?
Letter of
Acceptance Joining
Letter
Appointment Letter
Where are you from?
Please sign here.

messages?
All of the above
Put action to
words

Structural clarity
Stylistic clarity
Contextual clarity
Textual clarity

movement?
Expressions
Body language
Nodding of head
Smile

presentations?
Dress
Time
Appearance
Microphone



To create permanent records
To make communication more
effective To establish credibility

One
Two
Three
Four

Courtesy?
Be sincerely tactful, thoughtful and
appreciative Use expressions that show respect
Omit irritating expressions
All of the above

Persuasive
speaking

Graphics
Good organization
All of the above

Letter
Presentation
Memorandum
Manuscript

Which of the following is extremely important in
decisions to hire, admit an individual and to award a
scholarship?
Letter of
Acceptance Joining
Letter
Appointment Letter

A customer is entitled to request an adjustment whenever he receives a
product or experience service that doesn’t live up to the --------------------------
.
trader’s demands (not
sure)supplier’s standards
seller’s demands
trader’s standards



Could you help me?
Help me?
Excuse me; I was wondering if you could possibly help me?
I need help.

one Which signature is the most formal?
Love,
Yours faithfully,
Best wishes,
Best regards,

Which of the following has a single subject and a single predicate?
Complicated sentence
Simple sentence
Complex sentence
Compound
sentence

Informal writing
Formal writing
Archaic writing
Technical writing
presentations?
Dress
Time
Appearance
Microphone

Keep introductions and background
information brief Make information accessible
All of the above


written?
Customer
Manager
Director
Chairman

If your message is specific, definite and vivid; which of the following principle
has
been applied?
Completeness
Correctness
Conciseness
Concreteness

words. It refers to cognitive meaning
of words.
► It refers to the literal meaning of a word. ========

one Where can we apply seven C’s?

► To written and oral communication ========


► Through communication probe =========


► Needs and appeals, emotion and logic, credibility, semantics ============

► Customer ===========
► Manager
► Director
► Chairman
contractual relationship between you and the organization or person
offering you the position?

► Acceptance letter ============
► Inquiry letter


► All of the above =============


► Provide functions and tasks the applicant can perform ============

► Five
► Six
► Seven
► Eight
Which of the following suggests ‘Implication of a word or a suggestion
separate from the usual definition’?
► Denotation
► Connotation
► Implementation =========
► Abstraction

► Letter
► Memo ============
► Proposal
► Report

organization?
► Letter
► Report
► Memorandum ============
► Proposal


► When were you born? ===========
► When you born?

Which of the following is best when you don’t need immediate
feedback, but you do need speed?
► Written massage
► Electronic message ===========
► Oral massage

Which of the following suggests the following
statement? "First group the ideas and then put them
in sequence."
► Organizing a message ==============
MIDTERM EXAMINATION
Fall 2009
► Reflections
► References
► Fractions
► Recommendations - Correct

one Which of the following is the basis of
Courtesy?
► Biased attitude
► You-attitude - Correct


► Conjunctions, prepositions, articles, pronouns - Correct
Conjunctions, prepositions, articles, adjectives
Conjunctions, interjections, articles, pronouns

► Distortion - Correct
► Noise
► Redundancy
► Feedback


► Provide functions and tasks the applicant can perform- Correct

one What is the goal of a Non-conventional
resume?

readers?
► Phantom Readers- Correct

► Future Readers
► Complex Readers

► It emphasizes similarities - Correct


writing?
► Sincerely,
► All of the above- Correct


► Through communication probe- Correct

► It refers to the associations that are connected to a certain word.- Correct
marketing messages?
► Persuasive - Correct
► Positive
► Negative
► Routine


► All of the above - Correct

► Introduction, body, and a close - Correct

► The direct approach - Correct


► Direct request
► A complaining tone - Correct
MIDTERM EXAMINATION
Spring 2009
(Session - 4) Question No: 1 ( Marks: 1 ) - Please choose one
communication?
► official communication ===========

► Letter of claim
► Letter of inquiry ===========

► Oral medium ========

► Written medium

► When were you born? =========

► When you born? =========

one Which is farthest in the past?
► couple of days
► last week
► a month ago =======

one Which phrase is used during a
presentation?
► Thank you very much for your time today. ========


► Conjunctions, prepositions, articles, pronouns ==========
► Conjunctions, prepositions, articles, adjectives =========

► Clarity ==============
► Correctness
► Concreteness
► Conciseness



► Foot notes
► Post script
► End notes

Which of the following should be essentially considered during speeches
and presentations?
► Dress
► Time
► Appearance
► Microphone

one Which of the followings use Salutations?
► Memorandums
► Letters
► Informal speech
► Proposals



one Claim letter is also called:



one Which of the following can be defined as
follows
“It is not merely politeness with mechanical insertion of ‘please’ and ‘thank
you’, rather it is politeness that grows out of respect and concern for others.”
► Clarity
► Courtesy
► Consideration
► Credibility
MIDTERM EXAMINATION
Fall 2009

► Textual clarity
Which of the following can be defined as "the words one chooses to state one’s
► Semantics
► Phonetics
► Synonyms
► Phonemes



Concise?
‘There are only four rules of our company and every employee is bound to
follow these rules.’


► Letter
► Presentation
► Memorandum
► Manuscript

one Which Three types of readers usually
exist?



ability.


► None of them

► Short words
► Content words
► Structure words
► Practical words

organization?
► Letter
► Memo
► Proposal
► Report
written?
► Customer
► Manager
► Director
► Chairman

► Completeness
► Correctness
► Conciseness
► Concreteness

Above Which of the following can make a meeting unsuccessful?

► Holding a meeting when a memo or other business message would have done the
j
o ► All of the above
b

your message?
► Feedback
► Encoding
► Transmission
► Decoding

Courtesy?
► All of the
► Short words
► Content words
Structure words-correct
► Practical words

individuals?
► Letter
-
correct
► Presentation
► Memorandum
► Manuscript

state one’s message, say much more than their dictionary definitions".
Semantics-correct
► Phonetics
► Synonyms
► Phonemes

Where are you from? -
Question No: 6 ( Marks: 1 ) - Please choose one Which of

the following is promoted by simple, direct language?
Textual clarity-correct

organization?
► Letter
► Memo-correct
► Proposal
► Report

Please choose one
Your performance in business will not be judged by
Cultural bias, gender

bias-correct
► None of them


To create permanent records-correct


Phantom Readers, Future Readers, Complex Readers-correct

Customer-correct
► Manager
► Director
► Chairman

► Completeness
► Correctness
► Conciseness
► Concreteness-correct

Courtesy?
Be sincerely tactful, thoughtful

andappreciative
All of the above-correct
Which of the following factors enables you to evaluate the effectiveness

of your message?
Feedback -correct
► Encoding
► Transmission
► Decoding

Holding a meeting when a memo or other business message would have done
the job
► All of the above-correct

MIDTERM
EXAMINATION Spring
2010
Which of the following suggests ‘Implication of a word or a suggestion separate
from the usual definition’?
► Denotation
► Connotation
► Implementation (not sure)
► Abstraction

Which of the following is generally organized by direct approach and Question No: 5 ( Marks: 1 ) -
Please choose one
receives a favorable reaction?
► Routine message
► Phantom Readers
► Future Readers
► Complex Readers
►6
►5
►4
►3

What is the last thing you need to do before you get ready to distribute
your document?
► Designing
► Revising
► Proofreading
Question No: 5 ( Marks: 1 ) - Please choose one ► All
of the above
► Memo

► interpret a message

► Graphics
► Projections
► Handouts
► Film and video
Which one of the following can create immense difference

between classroom communication and job communication?
► Age of audience

Eng201 fresh midterm
► Short words
► Content words
► Structure words
► Practical words

‘There are only four rules of our company and every employee is bound
to follow these rules.’

► None of them

Which format should be used if the document will be sent to

outside individuals?
► Letter
► Presentation
► Memorandum
► Manuscript
state one’s message, say much more than their dictionary definitions".
► Semantics
► Phonetics
► Synonyms
► Phonemes
► Chairman
If your message is specific, definite and vivid; which of the following Question No: 5 (
Marks: 1 ) - Please choose one
principle has been
applied?
► Completeness
► Correctness
► Conciseness
► Concreteness
► Textual clarity

organization?
► Letter
► Memo
► Proposal
► Report


Which of the following factors enables you to evaluate the effectiveness

of your
message?
► Feedback
► Encoding
► Transmission
► Decoding

► Customer
► Manager
► Director

have done the
job
Question # 1: best communicated across cultures by using the tone,
organization, and other cultural conventions that your audience expects?
Answers
► bad-news messages
► good-news messages
► a,b both
► None of them
Question # 2: The indirect plan consists parts?
Answers
► 5
►2
► 3
► 4
Question # 3: Part of indirect plan, except!
Answers
► A buffer
► Reasons supporting the negative decision
► A clear, diplomatic statement of the negative decision
► Weak speaking
Question # 4:• Needs and appeals • Emotion and logic • Credibility •

Semantics Related to?
Answers
► Audience
► Judges
► Advocates
► Business Man
Question # 6:The ways of gaining credibility are:
Answers
► Being enthusiastic
► Being sincere
► Being an expert
►All of them
ji
1. There are several ways of looking at this and...

Question No: 5 ( M arks: 1 ) - Please choose
you'll have to opt.

you'll have to take.
you'll have to choose.
you'll have to accept.
► Nobody's going to call me names and..........
get on with it.

get up with it.
get away from it.
get away with it.
► You can't agree with both of them..........
make your opinion up

make your mind up
make your brain up
make your thoughts up
► Don't worry about not getting enough support..........
I'm with you all the way

I'm with you the whole route
I'm with you all the path
I'm with you the whole road
► You're not telling me you didn't laugh once..........
I bet you will

I bet you did
I bet you have
I bet you do
►a). Either of us were capable of

winning. b). Either of us are
capable of winning.
c). Either of us have been capable of
winning.d). Either of us is capable of
winning.
► a). All of the class is willing to take part in the prank.
b). All of the classes is willing to take part in the prank.
Questionc).AllNo:of 5the class(Marks:arewilling1)-toPleasetakepartchooseinthe oneprank.

d). All of the classes has been willing to take part in the prank.
a) One-third of the voters tend not to cast their ballots in national elections.
One-third of the voters tends not to cast their ballots in national elections.
One-third of the voters tends not to cast its ballots in national elections.
One-third of the voters tends not to cast its ballot in national elections.
►a) Here is the paper clips you requested.

Here's the paper clips you requested.
Here are the paper clips you requested.
Here are the box of paper clips you requested.
a) She is one of those doctors that make house calls.

She is one of those doctors who make house calls.
She is one of those doctors who makes house calls.
She is one of those doctors that makes house calls.
1. I'll _ their cat while they are away on holiday.
► be looking into
► be looking at
► be looking after
► be looking over
2. By the time she arrives, we our homework.
► finish
► will have finished
► will finish
► were finished
3. If she _ about his financial situation, she would have helped him out.
(a) knew
► had been knowing
► had known
have known
►I'm afraid I can't understand you

► if you speak unclear.
► unless you speak more clearly.
► if you don't speak clear.
► if you speak clearly.
5. She lunch by the time we arrived.
► had finished
► finished
► have finished
► finishing
5
6
7
8
Which of the following usually accompanies a document?
Cover letter
Adjustment
letter Correction
letter Credit
letter
Which transitional word is used to show comparison and contrast?
► In other words
► At the same time
► Especially
► Conversely
Which of the following presents the main idea before the supporting
data?Strategic plan
Indirect plan
Direct plan
Business plan
Which is the usual range of the number of recommendations required by

the employersand university?
1-7
1-5
5-7
1-2
Which is the following is a correct length or an average sentence?
17 to 20 words
11 to 20 words
20 to 25 words
20 to 30 words
Provide all necessary information
Use accurate grammar
Question N o: 5 ( Marks: 1 ) - Please choose one
Avoid unnecessary details
Use ‘You attitude’
Which of the following complimentary close is accurate letter writing?
Yours sincerely,
Sincerely,
Yours respectfully,
All of the above
Which of the following are real but unnamed readers?
► Phantom Readers
► Future Readers
► Complex Readers
Which of the following us best when you want immediate feedback?
► Oral medium
► Written medium
Which guideless should be followed to achieve Courtesy?
► Be sincerely tactful, thoughtful and appreciative.

► Use expressions that show respect.
► Choose nondiscriminatory expressions.
Which one of the following is a specialized document prepared to share

relevant information with the media?
► An e-mail
► A letter
► A news release
► A memo
Which one of the following offers information without analysis or recommendations?
► Informal report
► Proposal
Which one of the following media would be the best choice when you have to deny a
promotion to a long-term employee?
► A voice-mail message
► A fact-to-face meeting
► An E-mail
► A faxed message
► Pompous language
► Intimacy
► Preaching and bragging
Which change can make a sentence correct? “Both an essay and paragraph is
required forsuccessful graduation”
► Change “is” to “are”

► Change “is” to “will being”
► Change “is required” to “would have been requiring”
► Change “is required” to “had requiring”
Which is the following is best when you want immediate feedback?
► Oral medium
► Written medium
Closed words
Content words
Structure words
Strong words
Which of the following you should avoid while written a claim letter?
► Direct request
► Specific request
4. A complaining tone
Which of the following can be defined as follows? |it is not merely politeness with
mechanical insertion of ‘please’ and ‘thank you’, rather it is politeness that grows out of Question No: 5 ( Marks: 1 ) - Please
choose one
respect and concern for others.|
► Clarity
► Courtesy
► Consideration
► Credibility
Letter is written when you want to recognize some one for his help or support
when youwere in trouble.
Recommendation
Approval
Appreciation
Acknowledgment
It’s getting very late……..
► I “ll have to speed you

► I “ll have to accelerate you
► I “ll have to hurry
► I “ll have to push you
Which type of letter states the positive aspects of the applicant’s personality
and howhe/she would be an asset for the organization?
Letter of acknowledgement
► can be achieved if the writer has conceptual mastery over the subject,
vocabulary,his or her ability to analyze and sharp data with a minimum of distortion.
Stylistic Accuracy
Document Accuracy
Structural Accuracy
Technical Accuracy
What does ‘Good organization’ mean?
► The subject and purpose are clear

► All information is related to the subject and purpose
► Al necessary information is include
Which of the following are principal meeting documents?
1. Agenda and minutes

2. Memo and minutes
► Memo and agenda
► Agenda and politic
Which one of the the following phrases are likely to offend and should be avoided?
► We allow, we must reject

► I prefer, we must deny
► I must refuse, we must deny
► We welcome. I must refuse
Which is good advice when writing a memorandum?
Use a profit style for your colleagues. You can correct verbs, but do not be tooinformal.
Use a formal register and sign: Your’s faithfully.
What is wrong with the following sentence: Since the beginning of this term.
► A coma is missing
► Since” should be changed to “at”
Which change can make the sentence correct? |The administration of the school
districtasks that each student bring their identification before enrolling in the ALC.|
► Change “enrolling” to “is enrolling”

► Change “their” to “his or her”
► Change “ask” to “asked”
► Change “their” to “him or she”
1. Informal writing
► Formal writing
► Archaic writing
► Closed words
► Content words
► Structure words
► Strong words
QuestionInhowmanyNo:parts5 the(M overallarks:1structure)-Pleaseofa proposalchoose canonebe broken down?
► 2
► 3
► 4
► 5
Don’t worry what other people think……
► Just take no note of them

► Just take no sign of them
► Just take no hint of them
► Just take no notice of them
► Memorandum
► Report
► Letter
► Proposals
The conclusion or ending paragraph should being the communication to a polite

and ……close.
► Businesslike
► Interminable
► Measurable
► Subtle
For what type of audience the direct approach is suitable?
► For the uninterested audiences

► For the displeased audiences
► For the unwilling audiences
► For the neutral audiences (not sure)
Which of the following are an essential component of employment process?
► Reflection
► References
► Fraction
► Recommendations
Marie wanted to buy a new
book, she could not remember the title or the
name ofthe author.
1. But
2. Nor
3. For
4. So
Which of the following letter accompanies a larger item, usually a document?

► Inquiry letter
Where is the bad news placed in a negative message while using the direct approach?
► In the middle of the message

► In the beginning of the message
► In the end of the message
► In the postscript of the
messageClaim letter is also called:
How many aspects does Accuracy
have?6
5
4
3
Which of the following are include in Functional words?

► Conjunctions, prepositions, articlkes, adjectives
► Conjunctions, interjections, articlkes, pronouns
Content words (nouns, verbs, adjectives, adverbs) have both a denotative meaning
as wellas connotative meaning.
1. False
2. True
Which of the following is NOT used in external business communication?
Memo
Curriculum Vitae
Complaint letter
Enquiries letter
Which one of the following provides instances to clarify topic statement?
► Analysis
► Exemplification
► Enumeration
Which of the following trails help in building good will?
Discriminatory expressions
Thoughtfulness and Appreciation
Irritating
expressionPersonal
attitude
E-mail message typically take the form of ….. ?
► Proposal
► Letter
► Memoranda
► Report
Which ‘transitional word’ is used to indicate ‘cause or reason’?
1. Due to
► Consequently
► Thus
► Accordingly
A message is a single that serves as:
► Stimuli for a receiver

► Noise reduction
► Stimuli for a speaker
► Stimuli for a mass audience
Which is the first step in using the indirect plan?
1. Put the audience in an according method Question N

o: 5 ( Marks: 1 ) - Please choose one
► Reason supporting the negative decision
► A helpful, friendly, and positive close
Where is the bad news placed in a negative message while using the indirect approach?
► In the end of the message

► After the buffer, information, and explanation
► In the beginning of the message
► As a postscript to the message
Which is the appropriate length for letter of recommendation?
► One or two paragraph

► Two or three paragraph
► Three or four paragraph
► One or two pages
Which of the following provides you information, analysis, and recommendations?
► Informal report
► Proposal
► Analytical report
Why information in a message should be well organized?
► It helps motivation the audience to accept your message

► It helps to get your ideas across without upsetting the audience
► People will understand exactly what you mean
Which of the following can be achieved by expressing ideas logically in a

specific pattern?
► Clarity
► Coherence
► Conciseness
► Accuracy
Which of the endings best goes with the opening 'Dear Personnel Director, in
Letter Writing?
Best wishes,
Best regards,
I cannot understand my neighbour's accent. I wish she would .
► clearer speak
► more clearly speak
► speak more clearly
► speak clearer
► Acknowledgements
► Buffer
► Positive Close
► Reasons
What is the first step in using the indirect plan?
► Put the audience in an accepting mood

► Reasons supporting the negative decision
► A helpful, friendly, and positive close
Which of the following things are at the core of concreteness? (if this word
was correctness then answer is “all of above”as mention in handouts. but
with concreteness Idon’tknow.wh8 exactly will come here)
► Grammar
► Punctuation
► Spelling
► One
► Two
► Three
4. Four
Eng201 fresh midterm paper
Which of the followings are usually more vivid than long ones
and improve the readability of a document?
► Short words
► Content words
► Structure words
► Practical words

How can you make the following

statement Concise?
‘There are only four rules of our company and every employee is
bound tofollow these rules.’
► ► Four rules must be observed.
► ► There are four rules that must be observed.
► ► You must follow the rules.
► ► Follow the rules.

► ► Cultural bias, gender bias
► ► Cultural bias, nationality bias
► ► Unity bias, nationality bias
► ► None of them
► ► To persuade the reader

► ► To create permanent records
► ► To make communication more effective
► ► To establish credibility
Which format should be used if the document will be sent

to outside individuals?
► ► Letter
► ► Presentation
► ► Memorandum
4. ► Manuscript
Which of the following can be defined as "the words one chooses

to state one’s message, say much more than their dictionary
definitions".
► ► Semantics
► ► Phonetics
► ► Synonyms
► ► Phonemes
► ► Chairman
If your message is specific, definite and vivid; which of the
following principle has been applied?
► Completeness
► Correctness
► Conciseness
► Concreteness
► Textual clarity
Which of the following is used as brief, informal reports within

an organization?
► Letter
► Memo
► Proposal
► Report


Which of the following factors enables you to evaluate

the effectiveness of your message?
► Feedback
► Encoding
► Transmission
► Decoding


► Customer
► Manager
► Director

► Holding a meeting when a memo or other business
message would have done the job
_________________________________________________________
5thfilecorrec
Question No 1
Everyone on the bus annoyed by the little boy running up and down the aisle.

was
were
Question No 2
The main idea is the single ---- idea, concisely stated.

least important
most important
average important
none of the above
Question No 3
Letters of are typically related to employment, admissions to institutions of
highereducation or scholarship eligibility.
references
inquiry
recommendation
job application
Question No 4
True
False
Question No 5
Fill in the blank with appropriate option to
ensure concreteness He with his boss tomorrow.

Shall discuss
Will discuss
Question No 6
In the composition of a business message technology like Microsoft Word affects
the composing process by _.
Question No 7
A better organized message has ______________ chances of understanding on the part of

audience.
Low
Increased
Fewer
Medium
Question No 8
The message senders need to assess their message from the eyes of the to be sure
Writers
Administrators
Receivers
Employers
Question No 9
Formal minutes are often required by federal, state, or local law, by-laws, charters,
or regulations
True
False
Question No 10
True
False
Question No 11
Select the option which gives the exact meaning of the verb ‘accept’.
Receive
Neglect
Omit
Quit
Question No 12
When punctuation marks are omitted in the opening and closing lines of a letter,
the punctuation style is called.
Open
Formal
Close
Informal
Question No 13
Acknowledgements
Buffer
Positive close
Reasons
Question No 14

Using the YOU perspective
Using logical appeals
Question No 15
words are usually more vivid than long ones and improve
the readability of a document.
Familiar
Short
Concrete
Strong
Question No 16
Which of the following transitional markets shows ‘additional details’?

Therefore
Beside)
Because
Thus
Question No 17
There are type of minutes.
Four
Three
Two
Six
Question No 18
readability of a document.
Familiar
Short
Concrete
Strong
Question No 19
Which of the following transitional markers shows ‘additional details’?
Therefore
Beside
Because
Thus
Question No 20
They saw a parking space two cars and drove it.

Between/into
Over/into
By/on
Up to/ out of
Question No 21
share a general document architecture, which is usually modified to
suit specific circumstances.
Proposals
End Matter
Introduction
Report
Question No 22
The message senders need to assess their messages from the eyes of the to be sure
Writers
Administrators
Receives
Employers
Question No 23
English is constantly changing.

Language
Pronunciation
Both of the above
None of the above
Question No 24
When placing , you don’t need to excite your reader’s interest, just state
yourneeds clearly and directly.
Appeal
Demand
Request
Order
Question No 25

The of an order letter is to provide the vendor with detailed
instructions for fulfilling an order.
Claim
Way
Method
Objective ......................
Question No 26

The persuasive message given to the audience.
No choice
Difficult options
A free choice ......................
Easy access
Question No 27
Which one of the following is a specialized document prepared to share relevant information
with the media?
An e-mail ..........................
A letter
A news release
A memo
Question No 28
Most organizations rely on for their existance.

Successful proposal writing .................... )
Question No 29
If you anything to say, just speak out.

Had
Had had
Will have
Have .......................
Question No 30
means preparing every message with the message receiver in mind.

Consideration
Completeness
Concreteness
Correctness
___________________________________________________________________________
Eng201
Short notes
Lecture 1 to 22
Q.1: What is communication?
► Communication is a process of sharing; include ideas, thoughts, feelings, and

information etc
Q.2: Write some categories of communication?
Q.3: What is Written Communication?
► In written communication include planning structure, and stylistic issues. In

written communication we write memos, letters, short and long reports etc.
Q.4: What is Oral Communication?
► Oral communication is communicating with spoken words.
Example:
Oral communication is conservations with friends and family and presentations.
Q.5: What is informative speaking?
► Informative Speaking has audience learning as its primary goal. An informative speech
may explain a concept, instruct an audience, demonstrate a process or describe an event.
Individual or Group Report

Oral Briefing
Panel Discussion
Oral Critique
Q.6: What is Persuasive Speaking?

► Persuasive speaking is used to influence what an audience thinks or does. Some of the
goals of persuasive speaking include:
To reinforce the attitudes, beliefs, and values an audience already holds

To inoculate an audience against counter persuasion
To change attitudes
To motivate an audience to act
Q.7: How many are Delivery Methods?
► There are at least four methods

Extempore
Impromptu
Memorization
Reading
Q.8: Write a Type of sentence?
A: 1. Simple 2. Compound 3. Complex
Q.9: What is Simple Sentence?
► A simple sentence has a single subject and a single predicate.
Q.10: What is Compound Sentence?
► Compound sentence expresses two or more independent but related thought.
Q.11: What is Complex Sentence?
► Complex sentence express a one independent clause and one or more.
Q.12: Write the type of letters?
A: 1. Job Application Letter 2. Acceptance Letter
3. Transmittal Letter 4. Inquiry Letter
5. Technical letter 6. Letter of recommendation

Q.13: Write the element of letters?
► 1. Heading
Date
Receipt address
Salutation (respected sir, dear etc)
Body
Closing
End notation
Q.14: Difference between letter and memorandum?
A: Letter | Memorandum
Letter are used to Memorandum are used to
communicate outside the communicate within the
organization organization
Q.15: What are the types of possible readers?
► A: Phantom Readers
► Future Readers Readers
► Complex readers
Q.16: What is Phantom Readers?
► Phantom Readers are most important readers may hidden from you. Written
communication addressed to one person are used by others. These real but unnamed
readers are called phantom readers.
Q.17: What is Future Readers?
► While identifying your readers, you should keep in mind the possibility that your
communication may be used weeks, months or even years from now. The readers who
will be reading your document in future are your future readers.
Q.18: What is Complex Readers?
► Complex readers are the readers consisting of diverse groups with widely varying
backgrounds and responsible, each with a different agenda, each with a different way of
functioning and communicating
Q.19: What is The SEVEN C’S OF EFFECTIVE COMMUNICATION?
A: To compose a written or oral message, you must apply certain communication

principles. These are called seven C’S effective communication
Completeness
Conciseness
Consideration
Concreteness
Clarity
Courtesy
Correctness
Q.20: Define Completeness?
A: Your message is complete when it contains all the facts readers or listeners need for
the reaction you desire. Communication senders need to assess their message from the
eyes of the receivers to be sure they have included all the relevant information.
Q.21: Define Conciseness?
A: Conciseness is saying what you want to say in the fewest possible words without
sacrificing the other C qualities. A concise message saves time and expense for both
the sender and the receiver.
Q.22: Define consideration?

A: Consideration means preparing every message with the message receiver in mind.
Consideration is very important in effective communication.
Q.23: What is concreteness?
A: Communicating concretely means being specific, definite, and vivid rather than
vague and general. Often it means using denotative rather than connotative words.
Q.24: Define Clarity?
A: Construct effective sentence and paragraphs. Clarity is achieved through a balance

between precise language and familiar language. When you have choice between a long
word and a short word, choose the short and familiar word.
Q.25: Define courtesy in 7C’S?
A: Courtesy stems from a sincere you-attitude. It is not merely politeness with

mechanical insertion of “please” and “ thank you”; although, applying socially accepted
manners is a form of courtesy.
Q.26: Define correctness?
A: Correct communication has following features
1. Grammar 2. Punctuation 3. Spelling
Q.26: Describe the reports?
A: Reports are documents which present focused, relevant content to a specific audience.
Reports are often used to display the result of an experiment, investigation, or an inquiry.
Q.27: Define short report?

A: The short, informal, report is usually submitted in the form of a letter or
memorandum. The short report may range from short statement of facts, presented on a
single page.
Q.28: Define composition of business message?
A: The composition process helps you gain control over your message, and it is
flexible, not a fixed prescription of sequenced steps.
Planning
Composing
Revising
Q.29: Select appropriate channel and medium
► Selecting the appropriate channel and medium is very important.
Oral medium
Written medium
Electronic medium
Q.30: What is Oral medium?
► Oral medium is best when you want immediate feedback. You use this medium when
your message is relatively simple; you don’t need a permanent record; you can
assemble audience easily, and you want to encourage interaction.
Q.31: What is written medium?
► Written medium is best when you don’t need immediate feedback. Your message is
detailed and complex. You need a permanent record and are trying to reach an
audience over a large distance.
Q.32: What is Electronic Medium?
► Electronic Message is best when you don’t need immediate feedback, but you do need
speed. You don’t need a permanent record, but want to overcome time zone barriers.
Q.33: Write the type of communication?
Answer:
Up word communication
Down word communication
Horizontal communication
Q.34: What is direct request?
A: Direct request works well when your request requires no special tact or persuasion
Example:
HKB’s store managers are certainly interested in helping Levi’s increase sales just
as distributors are interested in filling the HKB order.
Q.35: What is order letter?
► An order letter is also known as a PO or purchase order letter. It begins the paper
trail of a specific purchase.
Q.36: What is Placing order?
► Orders letters are like good mail order forms, although they also provide more room
for explaining special needs
Q.37: Requesting Claims and adjustments?
► You are entitled to request an adjustment whenever you receive a product

or experience service that doesn’t live up to the supplier’s standards.
Q.38: What is credit requests?
► It is the type of request for credit made in accordance with procedures estabilished
or practices followed by the creditor for the type of credit requested.
Q.39: Writing a bad news messages?

A. It’s important to realize that some people interpret being rejected as a personal
failure; being turned down for a job or for credit or even being rejected in less sensitive
areas usually complicate people’s lives.
Q.40: What is Indirect plan?
► Instead of beginning a business message with a blunt ‘no’ which might restrain your
audience from reading or listening to your reasons, use the indirect plan to ease
your audience into the part of your message.
The indirect plan consists of four parts:
► A buffer
Reasons supporting the negative decision
A clear, diplomatic statement of the negative decision
A helpful, friendly, and positive close
Q.41. What is direct Plan?
► A bad news message organized on the direct plan starts with a clear statement of the
bad news, proceeds to the reasons for the decision, and ends with a courteous close.
Stating the bad news at the beginning has two potential advantages:
► It makes a shorter message possible.
The audience needs less time to reach the main idea of the message, the bad news itself.

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ENG201 GRAND QUIZ

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