Quiz on Airline Services and Safety Protocols

Quiz builder: Kahoot

Cover:

Title: Airline Services & Safety Protocols

Image: Aircraft with Flight Attendant

Questionnaire:

TRUE OR FALSE
1. The first step in career goal setting is ‘Visualization’ or creating a ‘Brand You Image’.
A. True
B. False

MULTIPLE CHOICE
2. How many aisles does a narrow body aircraft has?
A. One
B. Two
C. Three
D. Four

TRUE OR FALSE
3. Customer Service is the ability to provide a service or product in the way it has been promised.
A. True
B. False

MULTIPLE CHOICE
4. The questioning and listening skills are considered as:
A. Communication skills
B. Interaction skills
C. Image or Personality
D. Corporate Etiquette

TRUE OR FALSE
5. There is no profit, no growth, and no jobs without the customers.
A. True
B. False

TRUE OR FALSE
6. One satisfied customer will tell his/her satisfaction about the service to about ten to twenty people.
A. True
B. False

MULTIPLE CHOICE
7. How many aisles does a wide body aircraft has?
A. One
B. Two
C. Three
D. Four
TRUE OR FALSE
8. You should say “I can’t” to a customer if you cannot comply with their requests.
A. True
B. False

MULTIPLE CHOICE
9. Which of the following elements belong to the Communication Equation ‘What You See or Feel?”
A. Dress and grooming
B. Vocal clarity
C. Posture and body language
D. Facial expression

TRUE OR FALSE
10. Only 10% of any iceberg is visible, while 90% is below sea level.
A. True
B. False

TRUE OR FALSE
11. Career opportunities in the Tourism Industry include land, air and water transportation.
A. True
B. False

MULTIPLE CHOICE
12. You can enhance your grooming with the following steps:
A. Applying Make-Up
B. Maintaining good posture
C. Styling your hair
D. Not saying sorry

TRUE OR FALSE
13. One dissatisfied customer will tell his/her dissatisfaction about the service to about five people.
A. True
B. False

MULTIPLE CHOICE
14. Passenger Services in airports include the following EXCEPT for:
A. Ticket acceptability
B. Warehousing procedures
C. Travel documents checking
D. Handling flight irregularities

TRUE OR FALSE
15. It is considered that 40% of the message is coming from ‘What You Hear’.
A. True
B. False

TRUE OR FALSE
16. Do not say “I apologize’ to an irate customer but instead say “I am sorry”.
A. True
B. False
MULTIPLE CHOICE
17. Which of the following elements belong to the Communication Equation ‘What You Hear’?
A. Tone of voice
B. Eye contact
C. Verbal communication
D. Vocal clarity

TRUE OR FALSE
18. It is considered that 10% of the message is coming from ‘What You See or Feel’.
A. True
B. False

MULTIPLE CHOICE
19. For the gentlemen, a corporate attire can be composed of the following:
A. Slacks
B. Stockings
C. Long sleeves
D. Necktie

TRUE OR FALSE
20. Procrastination is the enemy of time management.
A. True
B. False