Name: Class: Date:

Chapter 09: Know the Interview Essentials

True / False

1. An interviewer can form a strong opinion of you within the first 30 seconds of meeting you.
a. True
b. False
ANSWER: True
POINTS: 1
LEARNING OBJECTIVES: 1

2. Often, a less experienced applicant with more enthusiasm for a job is hired over competitors who are more
qualified but less enthusiastic.
a. True
b. False
ANSWER: True
POINTS: 1
LEARNING OBJECTIVES: 1

3. An interview begins in the waiting area with the receptionist, and perhaps in the parking lot.
a. True
b. False
ANSWER: True
POINTS: 1
LEARNING OBJECTIVES: 1

4. Make yourself stand out in interviews by dressing in a manner that draws as much attention as possible.
a. True
b. False
ANSWER: False
POINTS: 1
LEARNING OBJECTIVES: 1

5. To show that you would fit in at a very informal company, dress for your interview the way employees dress.
a. True
b. False
ANSWER: False
POINTS: 1
LEARNING OBJECTIVES: 1

6. Using words like only and just is a useful way to indicate that you do not like to brag about your
accomplishments.
a. True
b. False
ANSWER: False
POINTS: 1
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Chapter 09: Know the Interview Essentials

LEARNING OBJECTIVES: 1

7. Most interviewers will pay much more attention to what you say than to your body language.
a. True
b. False
ANSWER: False
POINTS: 1
LEARNING OBJECTIVES: 1

8. When making an interview request by phone, avoid reading directly from prepared scripts or notes.
a. True
b. False
ANSWER: False
POINTS: 1
LEARNING OBJECTIVES: 2

9. Some companies require all applicants to apply through their human resources departments.
a. True
b. False
ANSWER: True
POINTS: 1
LEARNING OBJECTIVES: 2

10. When making a request for an interview, you should emphasize your qualifications before you ask for the
interview.
a. True
b. False
ANSWER: True
POINTS: 1
LEARNING OBJECTIVES: 2

11. When making a request for an interview by phone, relax and smile.
a. True
b. False
ANSWER: True
POINTS: 1
LEARNING OBJECTIVES: 2

12. When employers are not advertising or hiring for positions, applicants are often more successful in obtaining
interviews by using an indirect, rather than a direct, strategy.
a. True
b. False
ANSWER: True

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Name: Class: Date:

Chapter 09: Know the Interview Essentials

POINTS: 1
LEARNING OBJECTIVES: 2

13. The gatekeeper is an administrative support person, receptionist, or human resources staff person who
screens calls and visitors for the person who makes hiring decisions.
a. True
b. False
ANSWER: True
POINTS: 1
LEARNING OBJECTIVES: 2

14. Taking another job while you are waiting for a position to become available can give you valuable work
experience, even if it is not similar to your target job.
a. True
b. False
ANSWER: True
POINTS: 1
LEARNING OBJECTIVES: 3

Multiple Choice

15. Which of the following is an indirect method of connecting with employers?

a. Personal visit requesting a job application
b. Phone call requesting an interview
c. Request for assistance with career planning
d. None of the above
ANSWER: c
POINTS: 1
LEARNING OBJECTIVES: 2

16. To uncover the hidden job market and obtain an interview, you must:
a. learn about an employer’s history and products.
b. practice describing how your skills could benefit the company.
c. describe how you could provide a useful service for the company.
d. all of the above
e. none of the above
ANSWER: d
POINTS: 1
LEARNING OBJECTIVES: 2

17. The hidden job market refers to:

a. jobs that have been posted only on the Internet.
b. jobs obtained through networking sources.
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Name: Class: Date:

Chapter 09: Know the Interview Essentials

c. jobs that are unadvertised or that must be “created” by the applicant, who then must make an
employer aware of a need the applicant could fill.
d. all of the above
e. none of the above
ANSWER: c
POINTS: 1
LEARNING OBJECTIVES: 2

18. Which communication form or feature has the most effect during your interview?
a. Nonverbal
b. Verbal
c. Voice quality
d. None of the above
ANSWER: a
POINTS: 1
LEARNING OBJECTIVES: 1

Essay

19. Describe three ways you can communicate positive assertiveness with body language.
ANSWER: Positive assertive body language is communicated through a firm handshake, good
eye contact, brisk walking, erect posture (sit or stand straight with head up), a
pleasant facial expression, and lack of fidgeting.
POINTS: 1
LEARNING OBJECTIVES: 1

20. Describe why you will pay special attention to the gatekeeper and list two things you might do to build
rapport with that person.
ANSWER: The gatekeeper is the person standing between you and the employer or interview.
This person screens calls and can help or hinder your chance at a job with this
company. To build a relationship with this person, use diplomacy, express respect for
the employer, find common ground to establish rapport, get to know their name, and
thank the person by name.
POINTS: 1
LEARNING OBJECTIVES: 1

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