OXFORD UNIVERSITY PRESS www.oup.comjelt Oxford English for Careers is a new, up-to-date course where you learn what you need to knaw for a career in tourism, «© Learn the English you need to do the job «Procite language in real work situations + Leorn specialist vocabulary on every poge +O gives yau the language, information, and skills you need to stort your career: «Its my jab - rel people talk about their workin tourism + Customer core - key interpersonal skills for customer relations ‘© Find out tourism projects and internet research ‘© Weiting bank — practice in writing for tourism + Focs, Figures, ond quotations all about tourism © Online interactive exercises to revite ond recycle language: wevrw.oup.com/elt/oefe And for the teacher: * The Teacher’s Resource Book helps you to leach tourism ~ 0 you can prepare your students to workin tourism '* Background introductions give you the specialist knowledge you need to teach the unit wih confidence + Handy fips give you easy-to-understand explanations and odvice + Additonal activites and unitby-unt tests help you provide your students with exra practice and support © Online resources including Listening scripts, Glossary, and further help on how to teach tourism: wwrw.oup com/elt/teacher/oeke Avoilable now: Tourism 1 Class CD ISBN 019 455102 4 Tourism 1 Teacher's Resource Book ISBN 019 455101 6 Your career in tourism starts here 1» with Oxford English for Careers.Contents Meyers Cotomece ndut tng feng spatng Wing Lagngrgt Vil Ponndaton Peetmeretere TER EET Vacca none pW (EESTI ome sh omcgf)| AAT ey or Seay ee ce Pasi Inthe world Job sills Describingjob Industry sectors. routines Personal Learning. ae ce NewZealand, Different ‘Country/region Where do Wheredotourists Thebiggest Describinga Describing TowigeiRtires petionaty Newzesnd flea Couty/tegon Who ee TT ee aes. ke oe ae a, ae pele 3 Tour operators @ p20 ieyoRaPoro | ‘Thepersonaltouch Touroperatorsin Whychoosea _Theroleoftour Talkingtotour — Awebpagefora AskingquestionsTouroperation _Wordstress yourcountry packageholiday? operators ‘operators packagetour prepositions The'Peacein _Aninelusivetour Designinga _—Descrbinglocaloftime ‘Burma’ tour packagetour —_touroperations 4 Tourist motivations « p28 Kenya ‘Weknowwhat Oldandnew ——Reasonsfortravel Whydopeople — Changesintourst Oldandnew _Takingabout_ Reasons fortravel //.f7, youwant..." tours andmoney spent travel? motivation tourlsminyour reason ontravel countryortegion escribing trends Passengersurvey Thechangingface Iatervewwith _oftourism 3kenyantour operator 5 Travelagencies p36 ‘Michaela dentivingneeds Localtravel___Alinaday'swork Thesales process Investigating Areportona _‘Open‘and ——_—Salesterms_-——Thealphabet Combelovs agencyerlustion snewcustomer Theimpactotthe dlentsneeds ravelagency _‘losed'questons an Internet suggesting Suggestions and pee alternatives advice Sndmaings ‘recommendation 6 Transport in tourism « pas CCuteship Exceeding ——=«“Tansportinyour Tansportsstems. S4nFrancsco— Whatismost Transportand ——Comparingthings “Tansportwords fe. /i.fa expectations country andeablecasin’ anspor Inportantfor timetable a ae teh fala Sinfaneico” tmetslesandforstswhen inermaton meta a ‘Acrulseship —-*Medules ‘travelling? transport workerpeiheeey uxouor 8009 soto porsapioband saeuq yoy One Pett eesttel irasntees way Suipunos — sane} ody Ajaqod Buipuodsay, wna) oyna mnvnory eng a epi wamaies void PuCSdE somes S206 fepo4snmunde none mri tek sapue Bay a sed eee caquesaone, sieht saietveoy BARY ONL sunnage poaetbonstl ‘suonduzsuey, ‘ABqjoujU>, sannepadns onauoud Bunawew — suaped qian ‘sunou pue saanralpe pone Frag ‘emmy es eee ‘ssans uonsand yosadAL Be 6d Koy yuey Suny souau pue soBessayy azide syduos 8uu9}sy su Somome> snaorep ea vodnesouon pue tapout sy snfomp seBuassedany ‘sysapuorewrojut aunaesuedy “pueupeypau, sUodNeU/BURON spoMyodHe uy upd ewsoun saponpue suewp — suonievaiqay SA BUI susshsuonenase suorupu0o sndwoy nen Buncoq Bout Jaro Bupues, vonewion Sunooqe — goBoraoun Svan duns *2950P0BH094) Suquinyue papdoprotanes, ~s8un009 epHOH BuTNCOg eure, sad fepoy puessdi sino), @IDIEuy sVARYPIIMIN —_saaueWnow wo suonsa pueda SMM sdpremyny Em serenoKoNeH — WEIOAEIEADYL —_ se aPeRaWLIY anuvonnes Soe, anewonsenb ews: ipaenise Bay josunop eBupnpod —rensem, ——puesine, Pusan sir, smouieiwe ——uBedwe—enbupay uaa Teuotowoig — eBumwasaig —juonowo, ead suaspy = Lomsnofog Bunayew seu — sneKduisfjeuy 009 oudomie fire uonepounuone porns saute 1eAsAUN yj uonepowMorsy —AQUOWeNsasal Vonepouone —— sirouanoge yp p008 Bone, Fem uoneUOjUIBUWD —essyeurreym —_MeISOL=DEVdy yom ye andes 61rd « 2ou13ya1 eunuesy ‘23109 motjooooineus » wompectweus ¢ — Borde ALOMHE pode ysoauino, —_onuons03,e9 yoy corde ssunsedap yoday 21 Aanygenes puecniay sAiyesmyna omeuy ede 27uas941P e YUM skepIION OL sspeq Poesounps swe syovoqiey — asjeuuonsand met 9rdehn Pct eee fees ees eet agdeuojoword puedunanew g vonepowwone a Jem avoudanuosWs —rareNyeuHey 09d euonepoworry uoneauddeo i 2 ‘WaUoVEs|ev0sy | wsdequegZunym4 Unit? 7 LO Take off pilot waiter tourguide resort rep flight attendant chef touristinformation officer _porter travel agent hotel manager receptionist allie check-in clerk 1 What jobs do the people in the pictures do? Choose from the list. 2 Put the other jobsinto categories, for example, travel Jobs, hotel jobs. 3. How many different categories are there? Can you ‘think of other tourism jobs for each of the categories? Ifyoudon't know the name, describe or mime what the person does. 4 What isthe best jobin tourism in your opinion? biaae‘What is tourism? 5 eee Inthis unit © jobs in tourism ingjob skills (© describing job routines © the tourism industry today Vocabulary Adjectives for job skills With a partner, look at the adjectives for describing people. 1. Findsix pairs of opposite adjectives. calm friendly flexible extrovert nervous lay smart shy disorganized creative confident hardworking scruffy practical organized unfriendly 2 Choose one of the jobs in Take off Say which three qualities are the most important. Speaking Careers questionnaire 1 Whatis your working style? Lookat the questionnaire and tick (/) the qualities and skills which describe you. Questionnaire QUALITIES tam smart flexible creative extrovert organized creative SKILLS ‘enjoy n-eting new peop ‘enjoy work ngas part ofatean. like working independently. ‘ar good at explaining things. tam godt dealing with people an make p-ople relax. amable odo more than one th ng at te sametime ike work ng under pressure know how to use computersand techno ogy feelconfdent about dealing with money. aml ing to work long hours ‘am good at languages. hardworking practical «= confident = ooocooo0o0o00000 2. Discuss your answers witha partner. 3. Which three skills are most important for acareerin tourism? © Language spot Describing job skills Lookat thesentences for describing job skills and abilities. + infinitive ‘+-ingornoun Ican make people relax. _lenjoy meeting new people. (know how touse computers. Hike working independently. ‘am willing to work long, hours. am good at languages. eel confident about dealing with money. tamable todo more than fone thingat the same time. 1 Complete the paragraph. Choose from the words in the list bbe being understand / understanding smile / smiling use /using speak/speaking _ work/ working So you want to work in tourism? What do you have todo? What do you need to know? Inmosttourismjobsyou different languagesand havetoenjoy_____? _cultures,and youneed tobe ‘with people-notjustthe _confidentabout. customers but your the languages that you know. colleaguesas well. Youhave _ Sometimes.especially ifyou tobe ableto. 23s wotkinanoffice,youhaveto partofateam.Youhaveto knowhow to___? know howto. 3, computers. {t'salsoimportart evenifyourehavingabad tobe flexible,and youoften day.ltsalsoimportant tobe _havetobewilling to ableto ‘dearlyon _____*long orunusual thephone.Inmanyjobs you hours. But most of al you need tobe good at have tolike. people with with people. 2 Look backat the jobs in Take off. What skills and abilities doyou think they need? EXAMPLE A flight attendant has tobe willing to work ong hours 2 Goto Grammar reference p 119