Magna Global Quality Standard

MQS 14 – Avoidance of wrong deliveries

1 Purpose
This standard establishes the minimum requirements for avoidance of wrong deliveries in order to mitigate the
risk of wrong deliveries to the internal or external customer.

2 Scope
This standard is valid for all MAGNA manufacturing and assembly sites and shall be implemented locally at each
site.
This standard describes the requirements during the whole internal value stream to avoid wrong deliveries to the
customer, with special consideration of transparency and customer satisfaction.

3 Responsibilities

Activity Responsible Support

Ensure the infrastructure and resources exist to General Manager

execute this standard.

Clearly define logistics processes and Logistics Manager Cross-functional Team

requirements in a local procedure.

Track wrong deliveries and set measures to Logistics Manager Quality Manager
avoid them.

Ensure correct identifying of products during the Production Manager Logistics Manager
production process including EOL to ensure
traceability

Ensure supplier quality and correct labeling of Purchasing Manager Logistics Manager
purchased materials.

Author Released Revision / Revision

Michaela Kaefer; Tamas Meszaros – 27.11.2020 Lina Bucci; Wolfgang Geyer; Hao He - 27.11.2020 01 / 27.11.2020

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 Magna Global Quality Standard
MQS 14 – Avoidance of wrong deliveries

4 Requirements
4.1 A documented procedure shall exist for avoidance of wrong deliveries.
4.2 Evidence of people who are responsible for avoidance of wrong deliveries and mentioned under
responsibility section being trained to the procedure.
4.3 This standard shall be considered at an early stage (Gate 4 or an equivalent in the group specific PDP
process) in the Magna PDP programs.
4.4 The IT-Infrastructure shall include an ERP system or MES system which covers the requirements in this
standard.
4.5 Label printing and barcode scanning is used for material identification at the point of use.
4.5.1 Technologies for automatic material identification may be used in the production and logistics
area as an alternative of labels to increase transparency.
4.6 Data for delivery call-off and advanced shipping notice between MAGNA and the customer shall be
transmitted automatically 100% via EDI unless other system is agreed with the customer.
4.7 A clear process for inventory removal shall be defined and inventory removal shall be tracked in the ERP
and/or MES system.
4.8 The location of the printer needs to be right at the end of production line/packaging area and labels for
containers shall be printed synchronized based on the production order. Alternative other automated and
synchronized label printing technology (e.g. RFID) maybe used.
4.9 Responsibilities for label content, printing, maintenance of printer, stock of printer paper, etc. in the
production area shall be clearly defined.
4.10 In case of production left/right and/or different part numbers at the same time out of the same tool the
layout for packaging those parts shall be clearly separated material flows and separate label printers.
4.10.1 If required by the customer, each part is uniquely and electronically/digitally identifiable. The aim
is to be able to identify the correct part, in the correct quantity and in the correct packaging
throughout the entire process.
4.11 No label print done in advance. Label printing shall be done after the container has been correctly and
entirely filled (not applicable for aftersales/service).
4.11.1 In case of partial/residual quantities, the quantity on the label shall match with the actual
quantity in the container and the stock in the ERP system.
4.12 Labels match in content and quantity with the actual content and quantity of packaging unit. Scanners,
scales, cameras or other technologies may be used for automatic quantity determination.
4.13 Repack station requirements:
4.13.1 Only one part number is repacked per repacking station at a time.
4.13.2 A separation from the next repacking station shall be ensured.
4.13.3 Within the repacking area, a label printer incl. connection to the ERP and/or MES system is
available.
4.13.4 A new internal label must be created for each container sorted as OK.
4.13.5 A fixed location for repacking processes is defined.

Author Released Revision / Revision

Michaela Kaefer; Tamas Meszaros – 27.11.2020 Lina Bucci; Wolfgang Geyer; Hao He - 27.11.2020 01 / 27.11.2020

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 Magna Global Quality Standard
MQS 14 – Avoidance of wrong deliveries

4.14 It shall be ensured that a documented packaging specification approved by the customer exists. The correct
packaging is used according to pack specification. In case of a deviation the alternative packaging shall be
communicated and approved by the customer before it is used.
4.15 A conformity check between internal label and customer label (e.g. VDA, AIAG label) is mandatory.
4.16 Every container with finished goods shall be tracked as a handling unit in the ERP system (not applicable for
aftersales/service).
4.17 An O.K. verification between internal label and customer label is premise for printing the shipping
documents (e.g. delivery note) and hence to ship the parts. The traceability of handling unit and shipping
number shall be ensured.
4.18 Label position, content and layout shall be according latest VDA/AIAG standards and/or customer specific
requirements.
4.19 A process shall be defined to avoid interchanging of customer labels (e.g. VDA, AIAG label) from different
transport orders at the dispatch area.
4.20 In case of emergency back-up printer and scanner are listed in the contingency plan and are available. The
necessary IT support for change is available.
4.21 A specific P-FMEA for labelling and printing processes shall exist or be included in all product specific – P-
FMEAs.
4.21.1 A verification process for labeling conformity (e.g. label is readable or able to scan) shall be
evaluated in the P-FMEA.
4.22 Where applicable Just-in-Sequence (JIS) process shall be defined and documented in the local procedure.
Group specific lessons learned information regarding JIS shall be reviewed and considered in the local
procedure.
4.22.1 JIS shall be considered in the P-FMEA.
4.23 Where required by the customer the MMOG self-assessment shall be performed on time and the results
shall be communicated to the customer.

5 Records
5.1 Records associated with avoidance of wrong deliveries shall be maintained according to local plant
procedures.

6 Required templates & document examples:

__________LINK_____________

Author Released Revision / Revision

Michaela Kaefer; Tamas Meszaros – 27.11.2020 Lina Bucci; Wolfgang Geyer; Hao He - 27.11.2020 01 / 27.11.2020

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 Magna Global Quality Standard
MQS 14 – Avoidance of wrong deliveries

7 Definitions
7.1 Internal label: Label which is used for internal tracking of parts.
7.2 Value stream: Complete material and information flow.
7.3 Delivery note: A printed document that accompanies a goods shipment and lists details about the goods
delivered.
7.4 Advanced shipping notice (ASN): Electronically notification of pending deliveries document.
7.5 Wrong Delivery: wrong part number, deviation in quantity, mixed deliveries, deviation left/right label on
packaging unit, packaging label error. The definition of wrong deliveries from customer specific
requirements supersedes the definition mentioned in this standard.
7.6 Bulk material: packed in a load carrier without a predefined alignment. These load carriers are usually not
equipped with additional packaging material like thermoforms or compartments. Typical examples for bulk
material are screws, nuts, bullets, plates or washers.
7.7 Repack station: Location where parts with same part number from one container are packed into a new
container with another quantity or a different packaging unit/type.
7.8 Handling unit: A physical unit consisting of packaging materials (load carriers/packing material) and the
goods contained on/in it (e.g. pallet with goods, pallet cage with goods) that is tracked in the ERP-system
with a unique identification number.

7.9 MMOG: Global Materials Management Operational Guidelines (MMOG) is a supplier self assessment and
continuous improvement tool with a correlating training course that improves materials management
efficiency and accuracy while reducing costs from errors and waste.

8 References
8.1 MQS 04 - Control of Non-conforming Material
8.2 MQS 05 - Quality Gates / Verification Station

9 Change History

Rev.
Rev. Date Description of Change
Level
01 27.11.2020 Initial release

Author Released Revision / Revision

Michaela Kaefer; Tamas Meszaros – 27.11.2020 Lina Bucci; Wolfgang Geyer; Hao He - 27.11.2020 01 / 27.11.2020

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