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TRIMNG DAI HOC VAN LANG imp AN BAI CHOI Kt 2019-2020

ICHOA Y DUX1C Mon thi: K fling giao tip & chain soc khfich hang
Thai gian lam bai: 60 phut (khong tinh tiled gian phat

Phan I: Chon cau tra kri dung nhAt

1 A BCD 21 A B C D 41 A B C D
2 ABCD 22 ABCD 42 A BCD
3 A B C D 23 A B C D 43 A B (' D
4 A B CD 24 AB C D 44 A B C I)
5 A BCD 25 ABC D 45 ABC D
6 ABCD 26 ABCD 46 A B CD
7 ABCD 27 ABC!) 47 AB C D
8 A B CD 28 AB C D 48 A BCD
9 AB CD 29 ABCD 49 A BCD
10 AB CD 30 A B CD 50 A BCD
11 A B C D 31 A B C D 51 A B C I)
12 A B C D 32 A B C I) 52 A B C I)
13 A B C D 33 A B C D 53 A B C
14 ABCD 34 A B CD 54 AB CD
15 A B C D 35 A B C D 55 A B C I)
16 A B CD 36 ABCD 56 AB C D
17 A B C D 37 A B C I) 57 A B CD
18 A B C D 38 ABCD 58 A BCD
19 A B CD 39 A BCD 59 A B CD
20 AB CD 40 ABCD 60 ABC I)

Phil' II: Dien ngin

Can 61. Liet Ice 2 trong ccic nal dung sau:
Girt gin sirc khoe cho mtii benh nhan la sv can nhac chinh cüa nguai nhan vien y th
Can c6 qua trinh ren luyen ky nang ben bi va lap dai
Thutmg xuyen clap nhfit kin thim
Chia se kinh nghie'm va hoc tap thn nhau
Ren luye'n ky nang lam vie‘c theo nh6m
flu 62-65.
The do Chfim

Nhu eau Chinh xac, an toan

Kh8ng thich Bi chi trich

Ra quyet dinh Suy nghr than tong

Cau 66. Mire dO chap nhan san pham & Tiem nang
Can 67. IChach hang tint nang
Cau 68-69. M6 du, Tham dO, H6 tit Kt thAc
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flu 70. Gith thiau, than bai, phan kat.

Phan III: Giii quvet van d theo tinh hung

Cau 71. Dieu duang
Can 72. People Person
Can 73-78. m6i 9 tucmg frng veri 1 cau.
Muon dugc moi nguai you thich, Thich noi, Quan tam cam Vic mgi ngutri, Can cü, Sg xung dot,
Thich giUp der, plurc vu nguiri khac
Cau 79. Tree lai dzing 1 j5 16 c6 diem.
Nhan vien y te (Healthcare Provider/Person) khoa dinh duitng hoac khoa lao khoa hoac khoa nOi
tong qua...
flu 80. Trez lài dang 1 j la cc') dMm.
Ngued 16n tu6i/nguti gia hoac ngtroi an u6ng kern hoac nguti benh can hi phvc nhanh.

HET--

Truerng 1Choa/Be men duyet Ngued hien son de

(K)' và ghi rô hp ten) (K)' Ira ghi rd hp ten)

TS. Nguyen Thi HAng Hucmg ThS. Huynh Nguyen Thuy Trang

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TRISONG HAI HQC VAN LANG DAP AN BAI CUOI Kt 2019-2020

1CHOA Y DIJOC Mon thi: K nang giao tiep & cham sec khach hang
Thed gian lam bat: 60 phut (thong tinh thin gian phat dt)

Phan I: Chou cau tra lei dung nhat

1 A 11 CD 21 ABCD 41 A B C D
2 A BCD 22 ABCI) 42 A BCD
3 AB CD 23 AB D 43 A BCD
4 \ BCD 24 ABc D 44 A B CD
5 A II C D 25 A B C D 45 A B C I)
6 AB c D 26 A BCD 46 A B C D
7 ABCI) 27 A 11 CD 47 A 11 CD
8 AB C I) 28 ABC]) 48 A k CD
9 ABC 1) 29 A BCD 49 ABC!)
10 A B C D 30 A B C D 50 A BCD
11 A B C D 31 A B C 1) 51 A 11 C D
12 A B C 1) 32 A B C D 52 A B C D
13 A B C I) 33 A B C D 53 A B C I)
14 A B C D 34 A B C 1) 54 A B C F)
15 A B C D 35 A BCD 55 A BCD
16 A BCD 36 A 11CD 56 A 13 CD
17 A B C D 37 A B C D 57 A B C D
18 A B C D 38 A B C D 58 A B C D
19 A B C 1) 39 A B C D 59 A Ii C D
20 A B C I) 40 A B C D 60 A B C D

Phan II: Din twin

Cau 61-64. Nhan dung nhom tinh each People person:
Cam giac thoai mai Moi quan he gan gni

Nhu cAu HOi nhap va an toan

Barth gia Hien dung gia tri

Giol han Kh6 thay doi

flu 65. Khach hang dem nang

Can 66. Gi6i thieu, than bli, phan ket.
Cau 67-68. Ma Mu, Tharn dO, H try, K'et thtic
Cau 69. Miro dO chap nhan san pham, Tim nang
Cau 70. Liet Ice 2 nOi dung sau:
Gift gin sire khoe cho m& benh nhan la sly can nhac chinh cUa ngueli nhan viên y
Can c6 qua trinh ren luyen ky !tang ben bi va lau dai
Thtremg xuyen cap nhat kin thirc
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Chia se kinh nghiam va hoc tap Mn nhau
Ren luyan ky nang lam viac theo nhom

Plan III: GYM cmytt yin d theo Huh hung

tau 71. Bac si khoa h8 hap, bac si nOi tting quat, bac sipheng kham.

Cali 72. Nguti banh hen suyen, viem pha quan.

flu 73. Khoo ho hap, nOi t6ng quat, khoa phong kham.

au 74. Bac sr nOi khoa

flu 75. Problem-Solver
flu 76-80.
Tv tin
DOc dean, ap the ngued khac
Thich canh tranh, tranh dua
It quan tam dan cam Vic ngtrad khac
Tap trung cao vao "clang viac" & "van da chinh".

HET

Tracing Khoa/BO mon duyet Nguei hien soar' de

(c9 va ghi rd. lic) ten) (K'vãghi hp ten)

TS. Nguyen Thi I16ng Huang ThS. HuYnh Nguyen Thus' Trang