Successful project Delivery/Improvement of service delivery

This advisory will guide how to make successful project delivery and improvement in service delivery.

The overall objective of this advisory is to ensure that project should be delivered on time and as per client
expectation.

In order to evaluate the effective of organization for effective service delivery, following are the guidelines and frame
work

Following tools and guidelines will facilitate you effective project delivery

Monitor
How you will monitor the projects risks and issues, schedule, quality and stakeholders engagement.. See details
below

Risk and Issues

How you manage project risks and issues

-Through Risk Register, project risks and issues will be managed.

-Sample of Risk Register attached

Effective stakeholder engagement

-Effective stakeholder engagement should be made

-Team buy in and engagement

Long Lead items

How you monitor long lead items

-See attached sample of long lead items

-Component of Long Lead items register

-Name of items

-When expected delivery date, date of delivery

-Order placed

-Expected time period after order placement

-Remarks

Furniture Register
How you manage furniture of all building for timely realization of benefits

An excel sheet should be developed for management of Furniture plan. Component as under

-Requirement collected

-Furniture plans and drawings

-Specifications

-Items name

-Specification

-Items code, No, Building

-Time for delivery, expected delivery date

Equipment Register
-Like furniture register , equipment register should be made and following are the components

-Equipment name,

-Equipment plan

-Specifications

-Delivery schedule

-Expected date of order

Common Issues
-Project delays

-Quality issues

-Delay in realization of project benefits

-Litigation issues

-Unclear expectations, goals and Objectives

-Is there clarity of roles and responsibility

-How to address drawing clarity issues

-How to address project issues , risks

-Delay in processing of invoices

Master Tracking Sheet

-Risk Register

-Quality Register

-HR Register

-Procurement Register

-Furniture Register

-Equipment Register

--Long lead items register

-Submittal Register
Case studies
-If contractor has no resources for procurement like Gen set from Abrod then how to proceed for procurement.

Some insurance and advance payment and opening credit line.

-You have to manage 100 project how you will manage at Glance (Program Road map)

-What one thing you will do to deliver project on time [To manage risk and put first thing first]

-How you manage project issues related with quality [Quality Register]

-How to make sure that issues of 100 projects are consolidated and distributed time [Standard formats and on line
filling data]

- How you will monitor base line schedule [Calendar at glance, milestone schedule]

You action plan

-Weekly Plan

-Monthly Plan

-Base line schedule

-Millstone schedule, planned dates and actual dates

Report
What should be the elements of Quality Monitoring report which should give benefits to contractors, and all team
members

Monitoring report

-Schedule [On time or not, expected completion time]

-Quality [Quality Issues, observations

-Lesson Learned

-Area for improvement/Ideas and innovation

-Issues/Observations

-Recommendations

How to do manual/ Advisory

-Where employee needs more guidance

-Road works

-Building works

-On serve

-Should have access on the serve and each team member should take guidance

Team
-Technical specialist/Value engineering specialist
-Project coordinator

-Lot should be made and assign project manager

Quality
Is inspection and test plan available

-Inspection and test Plan

-If quality of work is not right through reduced payment should be made.

-Workmanship related clause should be made

-Concept of trial panel should be introduced

On site Record
-Toilets

-Drawings

-Specification

-Site Register

-Formats and performas

-Monitoring register/-Project Register

Efficiency and effectives

One approval for common materails

-Schedule of finish

-SCHEDULE OF fittings

-List of approved vendor

-List of approved supplier

-Supply of materials

-Approval of key elements

-Key management plan

-Central procurement

-Central approval system

Role and Responsibilities

-Is responsibility assignment matrix clear

-Organization chart
Resources
Resources which can limit productivity

-Computer

-Travel vehicle

-Communications devices

-Accommodation

-Toilet

-Site camp

-TA/DA allowance

-What are the resources which can enhance productivity and project delivery

Emergency
How to seek guidance in case of emergency

-Emergency contact no

Complaint , suggestions and Improvement

-Ideas, improvement

-Chart , contact no, email, etc

Admin and Facilitation Department

-

Project documentation
-Daily report

-Incident report

-Inspection form

-Submittal form

-Project base line information

-Project tracker (All project key information)

Fast communication

-How to virtually communicate and to seek guidance [G-suite software]

-Sharing of information instantly

-Annual work plan/Program road map

Of 100 project and you should keep an eye.

Project dash report

-Open issues
How to improve project delivery

-Weekly conference call

-Weekly report

-Monthly project review meeting

-Monthly and weekly report

-Special report

Meeting agenda

What are issues which are affecting project productivity and profitability

Following are issues

-Drawings Clarification

-Invoice processing

-Risk Register

-Innovative ideas/Suggestions and improvement

-Approval

Hiring issues-Transparency
There is high Political interference

-Through 3rd party

-Committee with some external member

-Professional consulting firms

Transparency
-Lump sum contract

-Milestone based payment

-Contractor should agree with the quantities

-Kick back issues

-Hiring

-Whistle blowing

-Information , hot line number

-On line processing of invoice

Motivation and productivity
-Goals

-Incentive scheme

-Liquidated damages

Feedback and improvement

What should be the purpose of feedback

-Honest

-Truth

-Issues

-Coordination

-Contractor performance feedback

-Stakeholders feedback

-Performance appraisal

-Development of KPI

Clarity issues
-Full time or part time

-Medical issues

-In case if completed before time

-Who should coordinate with stakeholders

Paradigm shift
-be proactive

-Put first thing

General
-All issues should be managed through Project Manger

-Project coordinator should disseminate all information

-Weekly updates should be communicated

-Interaction with external organization and coordination