MEDIA OOPS

GUIDELINES

Last Updated: March 2021

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 CONTENT

1. How the Rating Tool Works

2. About the Rating Task

3. Guidelines

4. Reporting issues & asking

questions

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How the Rating Tool Works

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 How the Rating Tool Works

Rating is done on a tool called SRT.

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 How the Rating Tool Works

To start rating, click Resume Reviewing.

Once you start rating, your status will change to

“In production”.

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About the Rating Task

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 About the Rating Task

Read the post carefully, then move on to the questions on the right side.
Before submitting your rating, view and interact with each media just as you would in everyday life.

Media information

Questions

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 About the Rating Task

Read each question carefully and then select

your answer. The three questions are:

1. Do you believe this shopping media is

offensive to many people?
2. Do you believe this shopping media is
harmful to many people?
3. Do you believe this shopping media is
inappropriate to many people?

Consider which products are or are not

appropriate for the Instagram community.
Your honest responses are what matter most.

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 About the Rating Task

Then choose the overall rating for the

product.

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 About the Rating Task

Give your comments

After answering the four questions,

elaborate in your own words why you feel
that way about the product.

Click to submit your comment.

Click to complete rating that product.

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 About the Rating Task

When you are done with your daily task (30 ads per day), you will receive a message stating that
there are no more jobs for today.

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 About the Rating Task

Once done, just click on the "Dump All and Exit" button and you will have finished your tasks for the
day!

Important! DO NOT use the "Report Bug“ button at any time. If you face an issue during your rating,
make sure to report it directly to us in our Support Portal.

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 About the Rating Task

REMEMBER! The daily rating task is of 30 ads. Please DO NOT rate more than 30 ads even if the
rating tool shows you more ads after completing the 30 ads.

This limit applies to all scenarios; therefore, it is not allowed to exceed the limit to compensate
unperformed days or days when the batch generated less than 30 ads.

Additionally, kindly note that we are not able to compensate for any ratings beyond the daily 30 ads
maximum.

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Guidelines

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 Guidelines

IMPORTANT!

Please review the customer’s guidelines document attached to this course for more detailed information
.

You are allowed and encouraged to refer to the guidelines while you complete your
ratings.

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Reporting Issues & Asking
Questions

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 Reporting Issues & Asking Questions

Please file all issues and questions as tickets in the Support Portal. This includes but is not limited
to rating tool issue reports, absence notifications, general questions, payment questions, or if you need
to leave the project before the 12-month period ends.

When reporting tool issues or absences, please file a new ticket for each affected week.
.

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 How to access

You will receive an activation email. To access for the first time:
1. Click the activation link.
2. The email address that you provided in your registration will be your username.
3. You will create a new password the first time you log in.

Once you have activated your account, you can visit the link below to access the SRT Support Portal.
https://lionbridgegsmi.freshdesk.com/support/login

If you are not able to access the Support Portal, please contact recruitment.sme@lionbridge.com for
assistance. (Please only contact this alias with Lionbridge Support Portal login issues!)

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 Create a ticket

Once you access the Support Portal

1. Click “New Support Ticket“ on the Support

Portal home page.

2. Enter all the requested information. (For tool

issues, screenshots should be provided.)
3. Click “Submit”.

The Support Portal site also contains an FAQ

section, where you may be able to find an answer to
common questions.

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 Other Communication Channels

IMPORTANT!

ALWAYS keep an eye on your inbox, junk or spam folder.

We send announcements, reminders, notices, tips and updates through our non-reply email. Please
make sure to check your email regularly so you don't miss any of our emails including the junk and
spam folder.

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 Thank you!

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