1) To make sure they stock clothes that their customers will purchase, a department store

implements a new application that analyzes spending levels at their stores and cross-
references this data to popular clothing styles. Which of the following business objectives
is this information intended to support?
A) Customer intimacy
B) Survival
C) Operational excellence
D) Improved decision making

2) All of the following are new technology-related trends in MIS except:

A) cloud computing.
B) big data.
C) the mobile digital platform.
D) co-creation of business value

3) Which of the following statements about digital firms is not true?

A) In digital firms, time shifting and space shifting are the norm.
B) Today, most firms are fully digital.
C) Digital firms offer extraordinary opportunities for flexible global organization and
management.
D) Digital firms sense and respond to their environments more rapidly than
traditional firms.

4) Which of the following is not one of the current changes taking place in information
systems technology?
A) Growing business use of big data
B) Growth in cloud computing
C) Growth in the PC platform
D) Emerging mobile digital platform

5) Order fulfillment involves all of the following business processes except:

A) checking the customer's credit.
B) assembling the product.
C) submitting the order.
D) making customers aware of the product.

6) The ________ function is responsible for making sure customers are aware of the
company's products.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
7) Identifying customers is a business process handled by the marketing function.
A) TRUE
B) False

8) If sales of your products declined in a specific region of the country, which of the
following types of system would best help you understand why?
A) ESS
B) TPS
C) MIS
D) DSS

9) Organizations can rewrite enterprise system software to support their existing business
processes.
A) TRUE
B) False

10) Distribution and delivery of products to retailers is part of the:

A) downstream portion of the supply chain.
B) external supply chain.
C) upstream portion of the supply chain.
D) supplier's internal supply chain.

11) A DSS is most commonly used by the executive management level of an organization.
A) True.
B) False.

12) Extensive customization of enterprise software reduces the overall cost of

implementation.
A) True.
B) False.