Fall 2020 (MBA) Course: MIS Quiz-3(5%)

Name:___________ Registration No:_____________ Class:______________

Instructions
 Time: 30 minutes
 Max marks: 20
 Total Questions: 20
 Cheating in the examination will lead to cancellation of quiz and strict disciplinary action.

1. Which of the following are the Inter-organizational Systems

A) Data Mining Applications B) Supply Chain Management System
C) Digital Dashboard D) Customer Relationship Management

2. Testing an information system can be broken down into three types of activities: User Acceptance Testing
(UAT), System Testing and Unit Testing. Which one is carried out first?
A) User Acceptance Testing (UAT)
B) Unit Testing
C) System Testing

3. The cost to fix an error in the later stages of the SDLC is

A) Small B) Medium C) High

4. CRM Systems typically provide software and online tools for sales, customer service, and
A) Marketing. B) Account management.
C) Advertising. D) Public relations.

5. Supply chain management systems are one type of ____________ because they automate the flow of
information across organizational boundaries.
A) Enterprise systems B) Inter-organizational Systems
C) Knowledge Management Systems D) Executive Support Systems

6. Which one is true about Non-functional requirements?

A) Under what conditions the System must operate or what qualities the solution must possess.
B) What the solution must do in terms behavior and operations?
C) Describe the need that a give stakeholder has and how that stakeholder will interact with the solution.
D) Describe the goals, objectives and needs of the enterprise as whole

7. Which one is true about ERP Process?

A) ERP process is predefined business process that reflect best industry practices
B) ERP process can be customized in order to meet specifics business requirements
C) Customization of an ERP process is not allowed because it degrade performance
D) A and B

8. One recurring problem in supply chain management is the ____________, in which information about the
demand for a product gets distorted as it passes from one entity to the next across the supply chain.
A) Bullwhip effect B) lean effect C) Demand planning

9. Companies are Implementing CRM System to achieve which of the following objectives
A) Single enterprise view of customers for improved sales and customer service.
B) Single view of the company to the customers regardless of touch point.
C) Both a & b
D) None
Fall 2020 (MBA) Course: MIS Quiz-3(5%)

10. The ________________measures the number of customers who stop using or purchasing products or services
from a company.
A) Positive Growth rate B) Churn rate C) Negative Growth rate

11. Enterprise Applications

A) Automate processes that span multiple business functions and include all level of
managements within boundaries of the organization.
B) Automate processes that span multiple business functions and include all organizational levels
and may extend outside organization.
C) Consolidate TPS, MIS, DSS and ESS for efficiency and improved decision making
D) Both A and B.

12. Which One of the following is not a Business Intelligence (BI) Application?
A) Digital Dashboards B) Data Mining Applications
C) Enterprise Application D) Online Analytical Processing (OLAP)
13. Which one below describe PM processes
A) Analysis, Design, Development, Implementation
B) Initiating, Planning, Executing, Monitoring, Closing
C) WBS, Schedule time, Schedule resources, Risk planning
D) All

14. Which one is true about Supply Chain?

A) Information and payments flow through the supply chain in both directions
B) Materials, information, and payments flow through the supply chain in both directions
C) Only information flow through the supply chain in both directions
D) Materials and payments flow through the supply chain in opposite directions

15. Enterprise systems are also known as ________ systems.

A) Resource planning B) enterprise resource planning
C) Enterprise support D) executive resource planning

16. Which of the following is not a Risk Control strategies?

A) Mitigating Risk B) Avoiding Risk
C) Transferring Risk D) Crashing Risk

17. Comparing the efficiency and effectiveness of one’s business processes against strict standards and then
measuring performance against those standards is called
A) Industry best practices B) Nichemarking
C) Benchmarking D) Core competency

18. If you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information
technology to develop a loyal customer base, what would be the best use of information technology from the list
below?
A) Use IT to increase supplier loyalty.
B) Use IT to increase operational efficiency.
C) Use IT to create new products and business models.
D) Use IT to achieve customer intimacy.

19. Which of the following is unique features of e-Commerce Applications?

A) Ubiquity B) Universal standards
C) Personalization/Customization D) All
Fall 2020 (MBA) Course: MIS Quiz-3(5%)

20. _________ will mainly constitute the areas where a consumer (or citizen) interacts with the government. It will
include areas like elections, when citizens vote for government officials; census, where the consumer provides
demographic information to the government; taxation, where the consumer is paying taxes to the government.
A) G2C B) G2B
C) C2G D) B2G